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	<title><![CDATA[customer relation Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/customer+relation.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer relation]]></description>
	<s:counts start="0" returned="20" found="65" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Intuit service shows how little patients count]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13593-0.html?forumID=1&threadID=69590&messageID=1331262&start=0]]></link>
		<description><![CDATA[OpportunityIf I wanted to make a lot of money spamming people, I'd just send out phony doctor bills.Nobody has any idea how many bills they are supposed to be getting, or how much they are supposed to be.  One more for "lab fees" would probably get paid by a...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Fri, 25 Sep 2009 07:21:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/insurance.html"><![CDATA[Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/intuit+inc..html"><![CDATA[Intuit Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/patient.html"><![CDATA[patient]]></category>
		<category domain="http://updates.zdnet.com/tags/vet.html"><![CDATA[vet]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INTU</category>
		<category domain="tickers">INTU</category>
	</item>
	<item>
		<title><![CDATA[Mid-range European ERP portending the future?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Howlett/?p=1238]]></link>
		<description><![CDATA[On my personal blog, I skimmed over recently published results for Agresso and COA Solutions. Agresso is emerging in the US as a small if solid player in public sector as well as for those businesses that need a more agile approach to business configuration than you'd likely get from...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Sep 2009 06:01:37 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/public+sector.html"><![CDATA[Public Sector]]></category>
		<category domain="http://updates.zdnet.com/tags/vendor.html"><![CDATA[Vendor]]></category>
		<category domain="http://updates.zdnet.com/tags/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://updates.zdnet.com/tags/agresso.html"><![CDATA[Agresso]]></category>
		<category domain="http://updates.zdnet.com/tags/coa+solutions.html"><![CDATA[COA Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/coa.html"><![CDATA[COA]]></category>
		<category domain="http://updates.zdnet.com/tags/maintenance+revenue.html"><![CDATA[Maintenance Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/saas%252fon-demand.html"><![CDATA[Saas/on-demand]]></category>
		<category domain="http://updates.zdnet.com/tags/dennis+howlett.html"><![CDATA[Dennis Howlett]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
	</item>
	<item>
		<title><![CDATA[Books: Entering the Age of Glosses]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Ratcliffe/?p=403]]></link>
		<description><![CDATA[Here's the key to thinking about the future of writing, something straight out of the manuscript era: the humble gloss or "scholia," for those who prefer the Latin. They are the notes, in margins, footnotes at the bottom of a page (the standard starting around 1700) and later in the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 27 Apr 2009 19:20:23 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/movie.html"><![CDATA[Movie]]></category>
		<category domain="http://updates.zdnet.com/tags/audible+inc..html"><![CDATA[Audible Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cryptography.html"><![CDATA[Cryptography]]></category>
		<category domain="http://updates.zdnet.com/tags/books.html"><![CDATA[Books]]></category>
		<category domain="http://updates.zdnet.com/tags/copy.html"><![CDATA[Copy]]></category>
		<category domain="http://updates.zdnet.com/tags/kindle.html"><![CDATA[Kindle]]></category>
		<category domain="http://updates.zdnet.com/tags/master+file.html"><![CDATA[Master File]]></category>
		<category domain="http://updates.zdnet.com/tags/page+number.html"><![CDATA[Page Number]]></category>
		<category domain="http://updates.zdnet.com/tags/e-books.html"><![CDATA[E-books]]></category>
		<category domain="http://updates.zdnet.com/tags/digital+security.html"><![CDATA[Digital Security]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/mitch+ratcliffe.html"><![CDATA[Mitch Ratcliffe]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ADBL</category>
		<category domain="tickers">ADBL</category>
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	<item>
		<title><![CDATA[Managing PR in an open source world]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10535-0.html?forumID=1&threadID=55118&messageID=1042970&start=0]]></link>
		<description><![CDATA[Managing PR in an open source worldWhat's the point of reading someone's opinion?Additional information or a new perspective or both.  That's especially worthwhile when erroneous information has been circulated or conventional wisdom is domineering.So if the PR staff can make your information more reliable or provide you with additional...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 08 Dec 2008 07:45:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+relations.html"><![CDATA[public relations]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[open source]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source+world.html"><![CDATA[open source world]]></category>
		<category domain="http://updates.zdnet.com/tags/managing+pr.html"><![CDATA[Managing PR]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[social media]]></category>
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	<item>
		<title><![CDATA[CompanyGate 2008 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=875235]]></link>
		<description><![CDATA[CompanyGate is a Customer Relation Management program featuring an integration of Customers Management, Invoices, Quotation, Receipt Management, Sales Records, track Receivable,Manage Expenses, Manage Suppliers, Manage Sales Calls, Telemarketing, and generate customized reports.CompanyGate is a CRM tool for all Small to medium size service companies that contain all the financial and...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 07 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/medsites.html"><![CDATA[MedSites]]></category>
		<category domain="http://updates.zdnet.com/tags/companygate.html"><![CDATA[CompanyGate]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/telemarketing.html"><![CDATA[Telemarketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
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	<item>
		<title><![CDATA[Vista-related e-mails I'd like to read (but probably won't)]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12558-0.html?forumID=1&threadID=54680&messageID=1033843&start=0]]></link>
		<description><![CDATA[Vista-related e-mails I'd like to read (but probably won't)This whole mess is just a public relations problem for the Vista brand, andMicrosoft in general. Microsoft will move as quickly as possible to get the Vista brand off of shelves. MS should also move to settle  this case out of...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 24 Nov 2008 07:14:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista+%2528longhorn%2529.html"><![CDATA[Microsoft Windows Vista (Longhorn)]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[e-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+vista.html"><![CDATA[Microsoft Windows Vista]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Verizon fires workers who snooped on Obama cell records]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11155-0.html?forumID=1&threadID=54672&messageID=1033511&start=0]]></link>
		<description><![CDATA[Verizon fires workers who snooped on Obama cell recordsYou missunderstandIt is one thing to legally access these records, a whole different matter to have an unauthorized party do it.Whether we agree with something or not does not change the fact that if a legitmate request is made, it has to...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Sun, 23 Nov 2008 06:50:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/worker.html"><![CDATA[worker]]></category>
		<category domain="http://updates.zdnet.com/tags/american+people.html"><![CDATA[American People]]></category>
		<category domain="http://updates.zdnet.com/tags/well+here.html"><![CDATA[Well HERE]]></category>
		<category domain="http://updates.zdnet.com/tags/verizon+communications+inc..html"><![CDATA[Verizon Communications Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">VZ</category>
		<category domain="tickers">VZ</category>
	</item>
	<item>
		<title><![CDATA[JobBlogs: Facebook for business]]></title>
		<link><![CDATA[http://blogs.zdnet.com/enterprisealley/?p=310]]></link>
		<description><![CDATA[I've been a little busy over the last few weeks, but it hasn't all been drinking and partying. I've been looking into JobBlogs, which has a highly innovative SaaS appliance, which blends together customer relation management and project management, with social media within business as a main selling point, into...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 12 Nov 2008 14:38:54 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/file+server.html"><![CDATA[File Server]]></category>
		<category domain="http://updates.zdnet.com/tags/workspace.html"><![CDATA[Workspace]]></category>
		<category domain="http://updates.zdnet.com/tags/file+servers.html"><![CDATA[File Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://updates.zdnet.com/tags/storage+management.html"><![CDATA[Storage Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/zack+whittaker.html"><![CDATA[Zack Whittaker]]></category>
		<category domain="http://updates.zdnet.com/tags/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://updates.zdnet.com/tags/software-as-a-service.html"><![CDATA[Software-as-a-service]]></category>
		<category domain="http://updates.zdnet.com/tags/file+server.html"><![CDATA[File Server]]></category>
		<category domain="http://updates.zdnet.com/tags/workspace.html"><![CDATA[Workspace]]></category>
		<category domain="http://updates.zdnet.com/tags/file+servers.html"><![CDATA[File Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/software+as+a+service+%2528saas%2529.html"><![CDATA[Software As A Service (SaaS)]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://updates.zdnet.com/tags/storage+management.html"><![CDATA[Storage Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/emerging+technologies.html"><![CDATA[Emerging Technologies]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/zack+whittaker.html"><![CDATA[Zack Whittaker]]></category>
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		<title><![CDATA[Lawyer claims that Microsoft is "biggest hacker in China"]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=53339&messageID=1007735&start=0]]></link>
		<description><![CDATA[Lawyer claims that Microsoft is "biggest hacker in China"This is not the right time at all for MS to push the issue. With the globaleconomic crisis especially, MS will not be able to get blood out of a turnip. This will just cause negative nation-wide publicity in China, and you...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 22 Oct 2008 07:42:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/linux.html"><![CDATA[Linux]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[OPEN SOURCE]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/piracy.html"><![CDATA[piracy]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[New report places Semantic Web 'On the Cusp' of something big]]></title>
		<link><![CDATA[http://blogs.zdnet.com/semantic-web/?p=200]]></link>
		<description><![CDATA[Today sees the publication of a new report by Boston-based David Provost. On the cusp: a global review of the Semantic Web industry PDF features David's analysis of the space, informed by detailed conversations with representatives from many of its leading companies, and the picture he paints is an optimistic...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 30 Sep 2008 13:05:53 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/david+provost.html"><![CDATA[David Provost]]></category>
		<category domain="http://updates.zdnet.com/tags/semantic+web.html"><![CDATA[Semantic Web]]></category>
		<category domain="http://updates.zdnet.com/tags/podcasts.html"><![CDATA[Podcasts]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+miller.html"><![CDATA[Paul Miller]]></category>
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	<item>
		<title><![CDATA[Deploying and managing online communities: Who, how and why?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=51603&messageID=969894&start=0]]></link>
		<description><![CDATA[Deploying and managing online communities: Who, how and why?Read the book Groundswell by Charlene Li and Josh BernoffRead the book Groundswell if you want great insight into how to do this properly and there are also lots of case studies and stats in the book.In respect of the product ratings...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 04 Sep 2008 16:18:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/groundswell.html"><![CDATA[Groundswell]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/direct2dell.html"><![CDATA[Direct2Dell]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
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	<item>
		<title><![CDATA[5 more reasons IT projects fail]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13604-0.html?forumID=1&threadID=49375&messageID=923667&start=0]]></link>
		<description><![CDATA[5 more reasons IT projects failOn the other sideof the equation is the customer. It has been my experience that, in non-technical businesses, the manager who makes the decisions with regards to the company's IT needs, knows least.Remove the word "IT" andthe article applies to everything in the worldOf course!That's...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 03 Jul 2008 09:55:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[information technology]]></category>
		<category domain="http://updates.zdnet.com/tags/it+projects+fail.html"><![CDATA[IT Projects Fail]]></category>
	</item>
	<item>
		<title><![CDATA[Students try to bring down Facebook]]></title>
		<link><![CDATA[http://blogs.zdnet.com/igeneration/?p=123]]></link>
		<description><![CDATA[A little off topic I'll admit, but it still contains "students" and "technology", which to me justifies this post. I'm not one to make harsh and unsubstantiated comments about something or someone, but this calls for an exception.    Facebook is a difficult one to judge in terms...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 01 Jun 2008 18:37:48 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://updates.zdnet.com/tags/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://updates.zdnet.com/tags/information.html"><![CDATA[Information]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site.html"><![CDATA[Web Site]]></category>
		<category domain="http://updates.zdnet.com/tags/web+site+development.html"><![CDATA[Web Site Development]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/zack+whittaker.html"><![CDATA[Zack Whittaker]]></category>
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	<item>
		<title><![CDATA[Meshing the desktop into the cloud]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=501]]></link>
		<description><![CDATA[I'm often harsh on Microsoft, but I'm going to lighten up now that it's introduced Live Mesh (great coverage at Liveside, a useful ten points from Mary Jo, more at Techmeme).    One of the misconceptions people often have about the Web is that exists 'out there', as...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 23 Apr 2008 05:09:18 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/ray+ozzie.html"><![CDATA[Ray Ozzie]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/mesh.html"><![CDATA[Mesh]]></category>
		<category domain="http://updates.zdnet.com/tags/zintel.html"><![CDATA[Zintel]]></category>
		<category domain="http://updates.zdnet.com/tags/mesh+account+service.html"><![CDATA[Mesh Account Service]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+wainewright.html"><![CDATA[Phil Wainewright]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Benioff: Platform as a service needs a decade to cook]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=45721&messageID=843612&start=0]]></link>
		<description><![CDATA[Benioff: Platform as a service needs a decade to cookPlatform as a service - will it be a realityWhat is platform as a service you ask.... and you will get many different answers.  The response that the stack of hardware and software all the way to the application server...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 18 Mar 2008 13:53:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/paas.html"><![CDATA[PaaS]]></category>
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	<item>
		<title><![CDATA[SmartWorks Personal Edition 4.9 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=619173]]></link>
		<description><![CDATA[SmartWorks is a cost effective and scalable collaboration tool, which allows people in a workgroup to share, track and manage information flow. SmartWorks is a client-server based software and comes with customization features that allow the users to tailor it to their requirements in minutes. "Smartworks allows enterprise of any...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Sun, 02 Mar 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/smartworks.html"><![CDATA[SmartWorks]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/strategic+planning.html"><![CDATA[Strategic Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
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		<title><![CDATA[FCC hearings: Comcast versus Vuze]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10533-0.html?forumID=1&threadID=44837&messageID=827993&start=0]]></link>
		<description><![CDATA[FCC hearings: Comcast versus VuzeCouldnt have said it better myself...George you pointed out specifically in your article that Comcast COULD change to the DOCSIS 3.0 networks vice the DOCSIS 1.1 network they have now (which a previous discussion I believe it was determined this has been around since 1999)..so Comcast...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 26 Feb 2008 06:20:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/internet+service+providers+%2528isps%2529.html"><![CDATA[Internet service providers (ISPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
		<category domain="http://updates.zdnet.com/tags/fcc.html"><![CDATA[FCC]]></category>
		<category domain="http://updates.zdnet.com/tags/comcast+corp..html"><![CDATA[Comcast Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[network]]></category>
		<category domain="http://updates.zdnet.com/tags/british+telecommunications.html"><![CDATA[British Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/internet+service+provider.html"><![CDATA[Internet Service Provider]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BTY</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CMCSA</category>
		<category domain="tickers">BTY,CMCSA</category>
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		<title><![CDATA[Garmin%3A+The+curse+of+the+Nuvifone+and+GPS+price+competition]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=44666&messageID=824515&start=0]]></link>
		<description><![CDATA[Garmin%3A+The+curse+of+the+Nuvifone+and+GPS+price+competitionGPS Gadget Thing, R U KiddingGoogle or any on-line maps are fine if you always know before go or if you get a cell signal. But if you travel extensively, the value of always knowing where you are and your relation to almost every address and retail establishment on the...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 20 Feb 2008 18:51:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/handhelds.html"><![CDATA[Handhelds]]></category>
		<category domain="http://updates.zdnet.com/tags/gps.html"><![CDATA[GPS]]></category>
		<category domain="http://updates.zdnet.com/tags/garmin+ltd..html"><![CDATA[Garmin Ltd.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GRMN</category>
		<category domain="tickers">GRMN</category>
	</item>
	<item>
		<title><![CDATA[Where's the big money in open source?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/open-source/?p=1713]]></link>
		<description><![CDATA[Thanksgiving this year reminded me of aÂ key Clue concerning open source. Â     The big money in open source lies in making it special. (A 16x20 matted print of this special scene is $30 from the Norman Rockwell Museum in Vermont.)    This is why open...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 23 Nov 2007 06:53:36 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+computer+system.html"><![CDATA[Enterprise Computer System]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[Open Source]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+blankenhorn.html"><![CDATA[Dana Blankenhorn]]></category>
	</item>
	<item>
		<title><![CDATA[Warner Music Group boss: We went to war with consumers, and the consumers won]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=41042&messageID=759411&start=0]]></link>
		<description><![CDATA[Warner Music Group boss: We went to war with consumers, and the consumers wonSomething elseThe first order of business is to make sure that people who [b]want[/b] to do business with you aren't prevented from doing so.I spend a lot of money on WebScription e-books.  No DRM, and all...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 15 Nov 2007 09:32:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/digital+rights+management+%2528drm%2529.html"><![CDATA[Digital rights management (DRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/digital-rights+management.html"><![CDATA[digital-rights management]]></category>
		<category domain="http://updates.zdnet.com/tags/content+company.html"><![CDATA[content company]]></category>
		<category domain="http://updates.zdnet.com/tags/music.html"><![CDATA[music]]></category>
		<category domain="http://updates.zdnet.com/tags/advertisement.html"><![CDATA[advertisement]]></category>
		<category domain="http://updates.zdnet.com/tags/warner+music+group+corp..html"><![CDATA[Warner Music Group Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WMG</category>
		<category domain="tickers">WMG</category>
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