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	<title><![CDATA[customer management Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer management]]></description>
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		<title><![CDATA[Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1200045]]></link>
		<description><![CDATA[Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to third parties, rather than as a loose conglomeration of separate and quasi-autonomous divisions and sites. The challenge was to refine and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/site.html"><![CDATA[Site]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://updates.zdnet.com/tags/koninklijke+vopak+n.v..html"><![CDATA[Koninklijke Vopak N.V.]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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		<title><![CDATA[BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=373420]]></link>
		<description><![CDATA[The user areas of the Amena call centers were using different integration tools, which complicated customer management. Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/orange+pcs.html"><![CDATA[Orange PCS]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/bea+systems+inc..html"><![CDATA[BEA Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+management.html"><![CDATA[Customer Management]]></category>
		<category domain="http://updates.zdnet.com/tags/intel+corp..html"><![CDATA[Intel Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">BEAS</category>
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		<category domain="tickers">BEAS,INTC</category>
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		<title><![CDATA[Customer Retention Is a Multi-Dimensional Issue]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239454]]></link>
		<description><![CDATA[Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 15 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/quaero+corp..html"><![CDATA[Quaero Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+retention.html"><![CDATA[Customer Retention]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+management.html"><![CDATA[Customer Management]]></category>
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