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CRM (1,303 results), Microsoft CRM (110 results), mySAP CRM (45 results), customer resource management (6 results), customer service management (1 results)
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- Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
- Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to third parties, rather than as a loose conglomeration of separate and quasi-autonomous divisions and sites. The challenge was to refine and...
- Case studies 2009-10-01
- BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
- The user areas of the Amena call centers were using different integration tools, which complicated customer management. Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to...
- Case studies 2007-04-01
- Customer Retention Is a Multi-Dimensional Issue
- Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...
- White papers 2006-06-15
Additional Resources
- Do companies have too much CRM and not enough common sense?
- Is it possible that companies are so fixated on automating their customer relationship management that they forget how to relate to customers? by Joe McKendrick
- Blog posts 2009-11-30
- Video Rental Software 11.3 (Windows)
- Daily, monthly, and annual tracking of sales, returns, purchases, credits, refunds, gift certificates, layaways, complete employee, customer, vendor management. Inventory tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Create user roles, and easily associate permissions with each role you create; this way,...
- Software downloads 2009-11-30
- Point of Sale Software 11.3 (Windows)
- Daily, monthly, and annual tracking of sales, returns, purchases, credits, refunds, gift certificates, layaways. Complete employee, customer, vendor management. Inventory Tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Create user roles, and easily associate permissions with each role you create; this way,...
- Software downloads 2009-11-30
- Beauty Salon Software 11.3 (Windows)
- Daily, monthly, and annual tracking of sales. Returns, purchases, credits, refunds, gifts, certificates, layaways, complete employee, customer, vendor management. Inventory tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Create user roles, and easily associate permissions with each role you create; this way,...
- Software downloads 2009-11-30
- Wholesale Distribution Software 11.3 (Windows)
- Daily, monthly, and annual tracking of Complete Employee, Customer, Vendor Management. Inventory Tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Create user roles, and easily associate permissions with each role you create; this way, you can easily control which users are allowed...
- Software downloads 2009-11-30
- Gas Station Software 11.3 (Windows)
- Daily, monthly, and annual tracking of your sales. Store purchases, fuel sales, fuel purchases, price adjustments/shortage, paid-outs, assets, complete employee, customer, vendor management. Inventory Tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Keep track of each of your fuel pumps and tanks,...
- Software downloads 2009-11-30
- Nesox Email Marketer Personal Edition 1.93 (Windows)
- Nesox Email Marketer is a professional newsletter software and e-mail marketing software for mailing list building, e-mail campaigns creating, sending and tracking at your own computer. Email Marketer is the perfect desktop solution for all your e-mail marketing needs. It is also the most proven customer e-mail relationship management software...
- Software downloads 2009-11-26
- Comfy Hotel Reservation 3.1 (Windows)
- Comfy Hotel Reservation assists hotels, apartments, b&b accommodations, motels, guest-houses or holiday homes in managing and maintaining reservations. The system is fully scalable and designed to provide extensive flexibility and varied choices. Hotels and travel agents can achieve maximum time efficiency and best costs in processing reservations. This modern and...
- Software downloads 2009-11-26
- Maingear Shift
- With its new Shift gaming desktop, Maingear joins the ranks of Alienware, Falcon Northwest, and Velocity Micro in providing its customers a distinctive-looking case you can't get anywhere else. And despite a misstep with the build and a questionable processor choice both of which should be easily remedied, we found...
- Product reviews 2009-11-25
- LeaderTask Company Management 6.6.7 (Windows)
- LeaderTask Company Management is an easy-to-use yet reliable crm system for managing employees, projects, customer relationship and also for storing the entire corporate information. The program is used to: Effectively manage employees over the network: distribute tasks among employees, set deadlines, monitor the progress, control the results. More details... Maintain...
- Software downloads 2009-11-25
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-25
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-25
- Easy Time Tracking PRO 5.2.2 (Windows)
- Easy Time Tracking is a powerful, yet extremely easy-to-use FREE time management and customer billing application. Easy Time Tracking is an ideal solution for the individual contractors who need to know how much time they spent on certain tasks and how many hours they need to bill their clients for....
- Software downloads 2009-11-24
- PeerTranet Business 2010 Free Edition 4.0 (Windows)
- If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business inventory solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 is a free program that can manage your inventory,...
- Software downloads 2009-11-24
- CRM-Express eSales 2009.11.3 (Windows)
- A Contact, eSales and eMarketing Manager. CRM-Express e-Sales is the latest in CRM Customer Relationship Management software. CRM-Express can manage your marketing, customers, sales and orders. The application is now fully network enabled, multi-user and re-entrant. Allows for any number of users connecting simultaneously to an address book, calendar or...
- Software downloads 2009-11-24
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
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