customer management

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GSA Regnow Statistics Expert (exe)

The GSA RegNow Statistics Expert is a software tool especially developed and tested for RegNow users. It offers a variety of functions for statistic analyses, customer management, and data security. Graphical reports give you an immediate review about the state and development of your sales. In addition to an optimal...

Tags: U.S. General Services Administration, Customer Management, GSA RegNow Statistics Expert, Sales Strategy, Sales Force Management, Backups, Storage, Databases, Sales, Hardware, Enterprise Software, Software, Data Management

Software downloads 2007-09-06

BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange

The user areas of the Amena call centers were using different integration tools, which complicated customer management. Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to...

Tags: Orange PCS, Strategy, BEA Systems Inc., Call-center, Customer Management, Intel Corp., CRM, Customer Relationship Management (CRM), Call Centers, Advertising & Promotion, Enterprise Software, Software, It Operations, Marketing

Case studies 2007-04-01

Customer Retention Is a Multi-Dimensional Issue

Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...

Tags: Quaero Corp., Customer Retention, Customer Management

White papers 2006-06-15

Getting Personal: Telco Customer Management Gets a Wake Up Call

This paper presents an overview of the telecommunications market in Asia/Pacific excluding Japan, identifies major drivers, and discusses the paradigm shift occurring within the market. As a result of this shift, Telcos have to reexamine their business processes and customer management strategy if they are to increase Average Revenue Per...

Tags: Telecommunications Company, Customer Management, International Data Group, Telecom & Utilities, Telecommunications

White papers 2005-10-01

Additional Resources

Twelve best practices for online customer communities

One of the more significant Web 2.0 trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services come together and interact online. Far from the cynical marketing ploy that it...

Tags: Community, Best Practice, Customer Community, Deloitte, Community Management, Marketing Research, Social Networking, Marketing, Online Communications, Advertising & Promotion, Dion Hinchcliffe

Blog posts 2008-07-25

What paper trail?

I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....

Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy

Blog posts 2008-07-25

Talent development

Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...

Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks

Blog posts 2008-07-25

Microsoft joins 'patch DNS now' chant; Apple patch missing

On the heels of the release of weaponized exploit code for the DNS cache poisoning vulnerability, Microsoft has joined the chorus of security pros pleading with DNS server providers to immediately apply patches to protect users from malicious attacks. The Redmond, Wash. security...

Tags: Apple Macintosh, DNS, Vulnerability, Apple Inc., Exploit Code, Microsoft Corp., Attack, Dan Kaminsky, Domain Names, Apple Mac OS X, Networking, Security, Internet, Operating Systems, Software, Apple Mac OS, Ryan Naraine

Blog posts 2008-07-25

Rumor Mill: iPhone to get copy, paste and better navi in firmware 2.1

The most exciting thing around the watercooler today is the rumor that Apple has seeded iPhone firmware 2.1 to developers. MacNN sources tell them that they've found references to cut, copy and paste in the Localizable.strings entry under English.lproj. Woot!According to the story the 2.1 firmware also contains...

Tags: Apple iPhone, Radio, Apple Inc., Firmware, Advertising & Promotion, Marketing, Jason D. O\'Grady

Blog posts 2008-07-25

Microsoft may need an IBM moment of clarity

Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...

Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan

Blog posts 2008-07-25

Netflix ups outlook; Customer acquisition costs fall

Netflix said Friday it ended the second quarter with more than 8.4 million subscribers, up 25 percent from a year ago, and spent less money acquiring those customers. Those two factors added up to better than expected quarterly results and an improved outlook. The company has been...

Tags: NetFlix Inc., Acquisition, Earnings, Financial Accounting, Mergers & Acquisitions, Finance, Investment, Larry Dignan

Blog posts 2008-07-25

Dell opts for performance with R5400 data center-hosted desktop

Dell unveiled its data center-hosted desktop product line on Tuesday. Unlike rivals Hewlett-Packard and IBM, Dell didn't build its solution on blade servers but instead opted for a high performance system using a 2U box called the Dell Precision R5400 Rack Workstation. "By not putting the solution...

Tags: Dell Computer Corp., Performance, R5400, Workstations, Desktops, Servers, Hardware, Jason Hiner

Blog posts 2008-07-24

Ready for real Indian medicine?

Ready for real Indian medicine?Reply from C.A. ChienDear Mr. Blankenhorn:Thanks for your note. To clarify: (1) I wanted to document my inventive system-design and inter-connection work on [i]Medical Onshoring[/i]; thus, the USPTO filing; (2) as to the "how," head to --http://tinyurl.com/6c4tj4" .. Covering the professional world (e.g., health care, computing),...

Tags: Vertical industries, Benefits, Medical Onshoring, health care

Discussion threads 2008-07-24

Ozzie foreshadows 'Zurich,' Microsoft's elastic cloud

Ozzie foreshadows 'Zurich,' Microsoft's elastic cloudniceveryniceMicrosoft's elastic cloudGee, we had elastic Wow!Now we are going to get the elastic cloud.Metaphor watch anyone?Get ready for a whole new blob of Bloat from the people who invented Bloat.Rule of thumb: If Microsoft promises something, the promise is, with near certainty, false.The credibility...

Tags: elastic cloud, MSFT, Microsoft Corp., Ozzie

Discussion threads 2008-07-24

Bausch

BauschInteresting pairing...and one that seems to make a little more sense than the traditional IT/Accounting duopoly you generally see in the enterprise. Consumer oriented businesses in this day and age should have consumer oriented systems in place. I think the change in attitude should provide immediate dividends. ...

Tags: Product marketing, Customer relationship management (CRM), Bausch

Discussion threads 2008-07-24

Government, markets and regulation

Government, markets and regulationJust Another Gov't Program Gone BadFannie Mae was created in the Depression to create liquidity in the mortgage market. Lequidity had been wiped out by the stock market collapse and bank runs.As with all government programs, it just grew and grew and never went away. ...

Tags: Mortgages, Vertical industries, Fannie Mae, Freddie Mac, mortgage, government

Discussion threads 2008-07-24

Forrester: Vista is 'New Coke' in the enterprise; Firefox, Apple gain a little

Forrester: Vista is 'New Coke' in the enterprise; Firefox, Apple gain a littleNew Coke?Actually, given the way it has been and is being sold, is it not the New Kool-Aid?With Vista selling so well already ...... as shown in revenues from the previous quarter, Microsoft can expect to gain substantially...

Tags: Microsoft Windows Vista (Longhorn), Operating systems, Mozilla Firefox, Forrester Research Inc., Microsoft Windows Vista, Apple Mac OS X, Mendel, Apple Inc.

Discussion threads 2008-07-24

10 things your IT project manager never wants to hear

10 things your IT project manager never wants to hear#9 is wrongThe actual principal for #9 is the GFC principal, Good, Fast, Cheap, pick any TWO.In reality, a successful project blends all 3 to get a product with a reasonable level of all.Corollary to #10:"It's just what I asked for,...

Tags: Strategy, IT Project Manager, information technology

Discussion threads 2008-07-24

Apple's coming notebook transition

Apple is readying a major product transition. We know because they told us so. In the quarterly financial crime call chief financial Officer Peter Oppenheimer referred several times to a "...future product transition which I can't discuss today". That was interesting for two reasons. First, the...

Tags: Notebook, Apple Macintosh, Apple Inc., Blu-ray, Product Transition, Portable Growth, Desktops, Hardware, Robin Harris

Blog posts 2008-07-24

Childs rigged crazyquilt private network

Childs rigged crazyquilt private networkBut who is monitoring the monitor?Gartner's statement not worth quoting. They are the most worthless thing to hit IT.Was Childs the only IT person on staff that knew anything about computers? That's what it sounds like. But this isn't that hard to believe. Most IT...

Tags: NETWORKING, Most IT department, private network, network, information technology

Discussion threads 2008-07-24