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CRM (1,193 results), Microsoft CRM (106 results), mySAP CRM (45 results), customer resource management (6 results), customer service management (1 results)
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- BEA and Intel: Key Elements in the Customer Orientation Strategy at Orange
- The user areas of the Amena call centers were using different integration tools, which complicated customer management. Due to the rapid growth of the company and the large volume of customers, it was deemed necessary to significantly increase investment in CRM, including the possibility of transferring the said capabilities to...
- Case studies 2007-04-01
- Customer Retention Is a Multi-Dimensional Issue
- Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...
- White papers 2006-06-15
Additional Resources
- Timer Cafe Lan House Manager 4.3.4 (Windows)
- Professional Internet cafe software / cyber cafe software for management and billing of cybercafes. Timer cafe cybercafe billing software is a complete tool for managing your Lan House, Internet Cafe or gaming cafe / game center. Timer cafe helps you handle customer billing, security issues, financial and statistical reports, and...
- Software downloads 2009-11-07
- Support Strategies: Customer Experience Management
- Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance...
- White papers 2009-11-06
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Blog posts 2009-11-05
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- News items 2009-11-05
- Beauty Salon Software 10.9 (Windows)
- Daily, monthly, and annual tracking of sales. Returns, purchases, credits, refunds, gifts, certificates, layaways, complete employee, customer, vendor management. Inventory tracking by department, item, and category. Flexible taxing system which allows you to tax items differently. Create user roles, and easily associate permissions with each role you create; this way,...
- Software downloads 2009-11-05
- DoneEx XCell Compiler 1.9.9 (Windows)
- DoneEx XCell Compiler offers very easy and hassle free Microsoft Excel workbook copy protection. You can compile Excel spreadsheet into EXE application with securely hidden formulas in binary format and protected VBA code. With registration/license management feature you can protect your compiled Excel workbook from illegal copying from one computer...
- Software downloads 2009-11-05
- Easy Time Tracking 5.2.2 (Windows)
- Easy Time Tracking is a powerful easy-to-use time management and customer billing application. Easy Time Tracking is an ideal solution for the individual contractors who need to know how much time they spent on certain tasks and how many hours they need to bill their clients for. Company should get...
- Software downloads 2009-11-04
- PeerTranet Business 2010 Free Edition 3.0 (Windows)
- If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 can manage stock control, customer data, reports, employees, helpdesk, asset...
- Software downloads 2009-11-03
- Figuring the value of software
- Shallow, trivial analysisThis is a shallow, trivial analysis. You claim that ERP is 143 times the cost per user than SuccessFactors. You offer no proof of this claim, using the list price of a perpetual license for ERP compared to your calculation for the average revenue per customer's employee for...
- Discussion threads 2009-11-02
- Figuring the value of software
- Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...
- Blog posts 2009-11-02
- What should open source do in a car?
- Engine Management...The owners should be able to tweak the engine management settings.There is no reason I should be forced to stick with the 'safe' mode settings from the factory. Other Ford enthusiasts could tweak their cars and post their engine profiles online and people could adjust their cars engine...
- Discussion threads 2009-10-30
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Discussion threads 2009-10-29
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- News items 2009-10-29
- Aladobix Lite 1.28 (Windows)
- Aladobix ERP arranges one solution to manage all core business segments including enterprise resource planning and customer relationship management. Information from sales and purchases are linked with warehouse and invoicing to one database, so that facts are shared between different departments in present moment. With Aladobixs assistance you are capable...
- Software downloads 2009-10-27
- Can open source software stop IT failure?
- I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...
- Discussion threads 2009-10-26
- QPack Free Testing Tool Test Management 5.3.1 (Windows)
- QPack is an end-to-end solution for Application Lifecycle Management, containing all development lifecycle modules, such as market requirements, system specs, development, testing, and delivery. QPack ALM supports the marketing team, system architects, developers and testers by providing each team with professional tools suited to its specific needs and methodologies. QPack...
- Software downloads 2009-10-26
- MSFT versus GOOG - there's a big gap
- Countering Google[i]At the current rate of Google?s revenue growth, 7 per cent, it would take it more than 3 years to reach Microsoft?s current quarterly revenue.[/i]The above is true if you assume MS will have no growth over the next 3 years. I don't think that will be the case....
- Discussion threads 2009-10-23
- Print and online ad revenues plunge at New York Times Co.
- Their losses will continue, and it's not because of a bad economyThe company said that there was some sign of an improving economy and that fourth quarter losses should be lower than in the most recent quarter.That's some good spin. However, their losses and that of the MSM started...
- Discussion threads 2009-10-23
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