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ZDNet Resources
- Analyst: Forget the Feds, Apple is 'doing just fine at wrecking the wireless business'
- The Feds have been examining exclusive wireless carrier deals with handset makers---think AT&T and Apple---but the effort is a bit of a farce. Bernstein analyst Craig Moffett says it's laughable that the wireless industry is anticompetitive and the Feds don't have to worry about wrecking the wireless industry---Apple already has....
- Tags: Apple iPhone, Network, Handset, AT&T Corp., Apple Inc., Wireless, Customer Loyalty, Wi-Fi, Wireless And Mobility, Larry Dignan
- Blog posts 2009-07-13
- The Ultimate Question: How to Measure & Build Customer Loyalty
- "Companies that achieve long-term profitable growth have Net Promoter Scores NPS two times higher than the average company." —Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty on profitable growth. Yet, despite the central role that service and support...
- Tags: Customer Experience, Customer Loyalty
- Webcasts 2009-04-17
- Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance
- When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing its customer data. To gauge customer loyalty, the bank administered a questionnaire that tracked products held, channels used, customer tenure and...
- Tags: Financial, Performance, IBM Corp., Customer Loyalty, Data Mining, Financial Accounting, Business Intelligence, Marketing Research, Databases, Enterprise Software, Software, Data Management, Finance, Marketing
- Case studies 2008-01-01
- Online Transaction Troubles?
- Your organization can build customer loyalty by offering customers a high-quality online experience. In turn, satisfied customers provide a long-term value of repeat business, often allowing for more reinvestment in IT. Unfortunately, poor Web application performance can result in lost customer loyalty and revenues. This Quest Software white paper...
- Tags: Performance, Information Technology, Web Application, Quest Software Inc., Customer Loyalty, Cloud Computing, Performance Management, Strategy, Human Resources, Workforce Management, Management
- White papers 2006-08-11
- Customer Loyalty: The New Competitive Advantage
- Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S. company loses half of its customer base every five years. Hence the need for a systematic approach to this competitive differentiator and...
- Tags: Competitive Advantage, Customer Loyalty, Strategy, Management
- White papers 2006-08-01
- Chicago, February 16: Customer Evangelism- Customer Loyalty Is Not Enough
- On Thursday, February 16, I'll be participatingin a panel discussion called "Customer Evangelism: Customer LoyaltyIs Not Enough" for the Business Marketing Association of Chicago. The other panelists are: Wes Shepherd, chief executive officer andfounder of Channel Velocity; Ben McConnell, author of Creating CustomerEvangelists; and Andy...
- Tags: Customer Loyalty, Customer
- Blog posts 2006-01-31
- Study: SAP leads in customer loyalty
- Study: SAP leads in customer loyaltyCustomer loyalty????What is that? Yeah I may not switch but sure isn't because I'm loyal. Price, PAF, and my mood determine if I switch. PAF (Pain in the A$$ Factor).
- Tags: PAF, customer loyalty, SAP AG
- Discussion threads 2004-06-24
Additional Resources
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- Sony to charge $24.95 for Bravia owners to rent "Chance of Meatballs" before DVD release
- Meteor, please!I'm still hoping for an early arrival of the meteor that will finally make dinosaurs like Sony extinct! ;)These companies just don't get it. And I doubt they ever will.Sony when will you learnNo wonder Sony is bleeding money, they live in a fantasy world where they think...
- Tags: LIKE IT, DVD, Sony Corp., Bravia owner, Bravia
- Discussion threads 2009-11-10
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- CST TPV Free Edition 2.13.0 (Windows)
- Consoltic POS 2010 is a management software application for retail outlets. Its main functions are: management of sales POS; customer management; cash management; warehouse management; supplier management; user management; multilanguage; multicompany; multistore; multisupplier; multirate; synchronizing data between different stores; campaign management and rebates; import and export to excel; collecting cash...
- Tags: Microsoft Windows, Management, Consoltic, Consoltic POS 2010, Sales Strategy, Channel Management, Sales Force Management, Sales, Marketing
- Software downloads 2009-11-02
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine
- Discussion threads 2009-10-21
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- Workday, SaaS, and failure: 'A matter of trust'
- In an usual twist on downtime stories, SaaS vendor Workday actually increased customer loyalty after a 15-hour outage. Here's how they did it. by Michael Krigsman
- Tags: Software-as-a-service, Workday, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Michael Krigsman
- Blog posts 2009-10-08
- Google plays a hand of Ogre with Apple
- 'Ogre' is an interesting - if obscure - analogy. But I would suggest that you'd to better to stick with plain old chess.In my view, the AT&T/iPhone team have a better position, if only by virtue of their early start in the market. But, as a belated entry, Android is...
- Tags: Google Inc., AT&T Corp., Ogre, Apple Inc.
- Discussion threads 2009-10-08
- At CTIA, Verisign, iLoop partner to deliver mobile services
- When it comes to mobile, there are a lot of moving parts. Multiple carriers, operating systems, device manufacturers, technologies and even regulations from one country to the next can make it tough for companies to launch mobile elements of their business, whatever it may be. These days, though, there seems...
- Tags: Snapfish, Mobile, VeriSign Inc., CTIA, Advertising & Promotion, Marketing, Sam Diaz
- Blog posts 2009-10-07
- Behind the GOP revolt on health care
- ZDNET is not a LIBERAL soap box...Treat it like the TECH blog its supposed to be.You want to talk the merits of tech in medicine - I'm there.If you just use your position as a writer to spout your liberal views, you're doing the site a disservice.that's FUDThere is no...
- Tags: Taxes, Free trade, Blogging, NOW IT, Dems, GOP, tax, health care, blog
- Discussion threads 2009-10-06
- IBM targets Google Apps for business, undercuts pricing and touts reliability
- Good newsWhile I'm not a big fan of IBM due to the usual cost associated with their offerings, I like their products overall and the fact that IBM is one of if not the largest proponent of open source software. I've used Lotus Notes and found it not as...
- Tags: cloud computing, E-mail servers, pricing strategy, Premier Edition, Louts Notes, Google Inc., Google Apps, IBM Corp.
- Discussion threads 2009-10-02
- Xerox buys ACS; Makes its big services bet
- ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...
- Tags: Document management, Outsourcing, Xerox Corp., ACS, big service
- Discussion threads 2009-09-28
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