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- Financial Institution Seeks IBM's Help in Examining the Impact of Customer Loyalty on Its Overall Performance
- When the client wanted to explore a possible correlation between customer loyalty and financial success, the financial services provider looked to IBM for assistance in delving into and analyzing its customer data. To gauge customer loyalty, the bank administered a questionnaire that tracked products held, channels used, customer tenure and...
- Tags: Financial, Performance, IBM Corp., Customer Loyalty, Data Mining, Financial Accounting, Business Intelligence, Marketing Research, Databases, Enterprise Software, Software, Data Management, Finance, Marketing
- Case studies 2008-01-01
- Online Transaction Troubles?
- Your organization can build customer loyalty by offering customers a high-quality online experience. In turn, satisfied customers provide a long-term value of repeat business, often allowing for more reinvestment in IT. Unfortunately, poor Web application performance can result in lost customer loyalty and revenues. This Quest Software white paper...
- Tags: Performance, Information Technology, Web Application, Quest Software Inc., Customer Loyalty, Performance Management, Strategy, Human Resources, Workforce Management, Management
- White papers 2006-08-11
- Customer Loyalty: The New Competitive Advantage
- Customer loyalty might be the only sustainable competitive advantage, especially in challenging economic times. Yet, so few businesses understand how to create customer loyalty that the average U.S. company loses half of its customer base every five years. Hence the need for a systematic approach to this competitive differentiator and...
- Tags: Competitive Advantage, Customer Loyalty, Strategy, Management
- White papers 2006-08-01
- Chicago, February 16: Customer Evangelism- Customer Loyalty Is Not Enough
- On Thursday, February 16, I'll be participatingin a panel discussion called "Customer Evangelism: Customer LoyaltyIs Not Enough" for the Business Marketing Association of Chicago. The other panelists are: Wes Shepherd, chief executive officer andfounder of Channel Velocity; Ben McConnell, author of Creating CustomerEvangelists; and Andy...
- Tags: Customer Loyalty, Customer
- Blog posts 2006-01-31
- Study: SAP leads in customer loyalty
- Study: SAP leads in customer loyaltyCustomer loyalty????What is that? Yeah I may not switch but sure isn't because I'm loyal. Price, PAF, and my mood determine if I switch. PAF (Pain in the A$$ Factor).
- Tags: PAF, customer loyalty, SAP AG
- Discussion threads 2004-06-24
Additional Resources
- Remember IBM at $10.50 per Share? Oracle as a penny stock? Tales of Hope from the Great High Tech Depression of �89
- Ah, distinctly I remember it was in the bleak …..October. Paraphrasing Edgar Allen Poe's The Raven seems somehow appropriate to this moment, when it seems that everything we've all worked and dreamed about is going up in smoke. And yet, having seen a version of this movie...
- Tags: Oracle Corp., Recession, Stock, IBM Corp., Tech Stock, Investment, Finance, Joshua Greenbaum
- Blog posts 2008-10-10
- America's airways ready for NextGen
- It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction and a massive energy wastefulness. But a GPS satellite-based system, on the drawing board for more than a decade, has...
- Tags: FAA, Air Traffic Control, Greenhouse Gas, Aerospace & Defense, Manufacturing, Richard Koman
- Blog posts 2008-10-10
- Consumers score a partial win against Walmart
- Walmart has done a 180 on its earlier decision to pull the plug on its DRM servers (thereby locking customers' music collection to whatever PC it happened to be on at the time) and decided to keep the DRM servers running - for now. Important Information About Your Digital Music Purchases ...
- Tags: Wal-Mart Stores Inc., Digital-rights Management, Server, Digital Rights Management (DRM), Digital Media, Security, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes
- Blog posts 2008-10-10
- Forrester: Credit crunch may freeze tech services projects
- Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...
- Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-10
- Tempest or Nuclear Winter
- A Hurricane Ike for Tech Start-Ups VentureWire Alert free subscription required today reported that venture capitalists are advising their portfolio firms to prepare for a potential nuclear winter. One venture capitalist featured in today's newsletter was quoted as telling firms "to slow down their burn rate, and...
- Tags: Firm, Venture Capital, Product Development, Investment, Product Marketing, Workforce Management, Finance, Financing Startups, Research & Development, Business Operations, Marketing, Human Resources, Brian Sommer
- Blog posts 2008-10-09
- Entellium executives arrested by FBI for making up revenue figures
- Software as a service company Entellium's future is uncertain after its CEO and CFO were arrested by the FBI for inflating sales to land venture capital. The U.S. Department of Justice said in a press release that CEO Paul Thomas Johnson, 40, and Parrish Jones, 39, were...
- Tags: Revenue, Entellium, FBI, Revenue Figure, Federal Government, Operational Accounting, Corporate Governance, Government, Finance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-10-09
- Mass Mailer for Mac (Leopard) (zip)
- High-performance bulk email program specially designed for Apple Macintosh computer used to send personalized e-mail messages to a large customer base from a single Mac. It uses Apple Mail as a delivering agent to increase delivery rate. The Import and Export features allow you to share your customer database with...
- Tags: Apple Macintosh, Apple Inc., Mailing List, E-mail, Desktops, Online Communications, Hardware
- Software downloads 2008-10-09
- Mass Mailer for Mac (Panther) (zip)
- High-performance bulk email program specially designed for Apple Macintosh computer used to send personalized e-mail messages to a large customer base from a single Mac. It uses Apple Mail as a delivering agent to increase delivery rate. The Import and Export features allow you to share your customer database with...
- Tags: Apple Macintosh, Panther, Apple Inc., Mailing List, E-mail, Desktops, Online Communications, Hardware
- Software downloads 2008-10-09
- Mass Mailer for Mac (Tiger) (zip)
- High-performance bulk email program specially designed for Apple Macintosh computer used to send personalized e-mail messages to a large customer base from a single Mac. It uses Apple Mail as a delivering agent to increase delivery rate. The Import and Export features allow you to share your customer database with...
- Tags: Apple Macintosh, Apple Inc., Mailing List, E-mail, Desktops, Online Communications, Hardware
- Software downloads 2008-10-09
- Have we all become a bunch of anxious, depressed, sleep-deprived irritable stress-heads?
- Let's face it, the last month or so has been a challenge for just about anyone's tolerance of stress and has made even the most "stable" of us question our own emotional and mental health. But I've discovered that IT workers in particular, or anyone who...
- Tags: Sleep, Job, Beverage, Health Care, Computer, Recruitment & Selection, Benefits, Vertical Industries, Healthcare, Food & Beverage, Productivity, Human Resources, Workforce Management, Enterprise Software, Software, Manufacturing, Jason Perlow
- Blog posts 2008-10-08
- What happens when the "cloud" starts to precipitate? A hard rain's agonna fall . . .
- i use a lot of online services and I try to push as many applications as I can into the cloud. This means that I can work from anywhere on virtually any computer device. I don't need a personal computer (but I do need a personal cellphone - the new...
- Tags: Web, Web Service, Web Services Company, Web Services, Cloud Computing, Channel Management, Enterprise Software, Software, Marketing, Tom Foremski
- Blog posts 2008-10-08
- Dress Up Rush (exe)
- Is your taste truly faultless? Are you ready to help customers make their choice, decide what suits them better, advise which color or style is the best for every customer? Create your own world of fashion in Dress Up Rush and help a cast of colorful characters find the clothes...
- Tags: Customer, Realore
- Software downloads 2008-10-08
- Seesmic snags Washington Post
- Just after tonight's McCain/Obama debate ended I received a Tweet message from Cathy Brooks, head of business development at Seesmic telling me the company has snagged the Washington Post as a customer. Seesmic has developed a 'white label' version of its service for the Washington Post's political...
- Tags: Washington Post Co., Seesmic, Corporate Communications, Strategic Planning, Marketing, Strategy, Management, Dennis Howlett
- Blog posts 2008-10-07
- Microsoft quietly halts sales of third-party activation offering
- Microsoft quietly halts sales of third-party activation offeringWhat now if you use MS SLPS?This is a very disconcerting time for software vendors. With a major recession on the way, they need all the help they can get to fight piracy and offer flexible revenue-generation options for their customers to stand...
- Tags: Digital rights management (DRM), Digital media, digital-rights management, piracy, ISV, Microsoft Corp., sales
- Discussion threads 2008-10-07
- Forrester fuels the SAP maintenance price hike debate
- The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...
- Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett
- Blog posts 2008-10-07
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