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- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- At CTIA, Verisign, iLoop partner to deliver mobile services
- When it comes to mobile, there are a lot of moving parts. Multiple carriers, operating systems, device manufacturers, technologies and even regulations from one country to the next can make it tough for companies to launch mobile elements of their business, whatever it may be. These days, though, there seems...
- Tags: Snapfish, Mobile, VeriSign Inc., CTIA, Advertising & Promotion, Marketing, Sam Diaz
- Blog posts 2009-10-07
- More electronics salespeople recommend Samsung, not Sony LCD HDTVs
- Why Samsung?Inquiring minds want to know.Is it just because Sammy makes Sony's panels?RE: Why Samsung?Good question. MAYBE - Samsung reaches out to them more? Just speculating, but when I did retail computer sales (15+ years ago) we had vendors reps that were in the store all the time. They did...
- Tags: TVs, TV & Home Theater, Sales force management, Salesmen, Sony Corp., Samsung Electronics Co. Ltd., electronics salespeople, Sony LCD, Sony LCD HDTV, HDTV, electronics
- Discussion threads 2009-09-14
- Microsoft Bing cashback: 'splendid commercial bribery'
- Microsoft Bing's "decision engine" might aspire to higher things than a simple search, but if you buy a product using its search engine -- such as a digital camera or a running shoe -- the company says you'll get some of that money back. CNET Technically Incorrect...
- Tags: Microsoft Corp., Bribery, Microsoft Bing, Digital Cameras, Digital Photography, Blogging, Consumer Electronics, Personal Technology, Internet, Andrew Nusca
- Blog posts 2009-08-31
- Coca-Cola Teaches The World To....
- "Participating in the community of the consumer." I love that phrase. That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...
- Tags: Facebook, Fan, Coca-Cola Co., Beverage, Customer, Machine, Coke, Coca-Cola Freestyle, Food & Beverage, RFID, Manufacturing, Wireless And Mobility, Security, Biometrics, Paul Greenberg
- Blog posts 2009-07-15
- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Tags: Customer, Jennifer Leggio, John Yaggie, Relationship, Social Media, Social Media Technology
- Blog posts 2009-05-27
- What's not dead: Good old-fashioned customer service
- We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned...
- Tags: Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Jennifer Leggio
- Blog posts 2009-05-07
- eZee BurrP! Restaurant & Bar POS Management Software 6.0.25.1 (Windows)
- eZee Burrp bar and restaurant software is suitable to work in restaurants, bars, night clubs, quick service restaurant, delivery and other operations. Its simple approach, ease of use and rock-solid reliability makes eZee Burrp a great system for your POS needs. Whether your restaurant is a single store or a...
- Tags: Touch Screen, Software, Point-of-sale, Restaurant, Microsoft Windows, eZee Technosys, Mobile Burrp, Keyboards, PDAs, Monitors & Displays, Hardware, Peripherals, Handhelds, Components
- Software downloads 2009-04-11
- Spotlight on Austin: Powered's Aaron Strout
- The third part of my Spotlight on Austin series features Powered, a social marketing firm that is changing the way that businesses integrate social media with online marketing. It's interesting to note that in part one and part two of the Spotlight on Austin series, both interviewees -- Peter Kim...
- Tags: Austin, Social Media, Podcasts, Marketing Research, Internet, Marketing, Jennifer Leggio
- Blog posts 2009-03-16
- SAP's Apotheker takes on shoddy consultants, certifications
- In an animated--and sometimes tense--conversation with bloggers, SAP co-CEO Leo Apotheker said the software giant would step over a systems integrator if it would save an IT project. That comment, which was in response to multiple questions about the triangle between consultants, SAP and customers, illustrates how the enterprise application...
- Tags: Certification, Customer, SAP AG, Leo Apotheker, Loyalty, Quality, Training And Certification, Enterprise Software, Business Operations, Software, Larry Dignan
- Blog posts 2009-02-05
- Why people buy Windows
- Why people buy WindowsCreating an economy, what went wrong, and what can be doneI became a contractor at a small outfit that sold Microsoft-based services 5 years ago. I saw a bit of what you're talking about. When I signed on I became some kind of registered Microsoft developer (I...
- Tags: Operating systems, profit motive, Microsoft Windows, Unix, Microsoft Corp.
- Discussion threads 2009-02-04
- Want to run legacy Windows apps on Vista? Try the MED-V beta
- Want to run legacy Windows apps on Vista? Try the MED-V betaDoesn't make sense...One of the reasons Vista hasn't been widely adopted is because certain apps simply won't work under Vista. The same problem will occur with 7. If Microsoft wants to increase the likelihood that more people...
- Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows Vista, Microsoft Corp., MED-V beta, MED-V, Microsoft Windows XP
- Discussion threads 2009-01-15
- CRM 2.0: The Government, Public Service & A Transformed World
- I KNOW that everyone who reads ZDNET columns loves technology. I get that. I also KNOW that everyone who reads ZDNET blogs loves it when the bloggers dish on technology companies - especially, it seems, Microsoft. I realize that coolness and government don't go together very well - probably something...
- Tags: Institution, Singapore, Public Service, CRM, Stuff Legend, Government, Vertical Industries, Enterprise Software, Software, Paul Greenberg
- Blog posts 2009-01-14
- Create Enduring Customer Relationships
- In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the company's customer vision. Investing in a new loyalty solution or improving your existing one will enable you to truly differentiate...
- Tags: Oracle Corp., Relationship, Strategy, Management
- White papers 2009-01-01
- Winterthur Competes on Loyalty, Not Price
- As the No. 1 composite insurer in Switzerland, Winterthur decided it would be a mistake to compete on price alone. The challenge was measuring long-term value of customers and identifying best prospects for retention and cross-sell programs. Winterthur deployed SAS data integration and customer intelligence to give a holistic view...
- Tags: SAS Institute, Winterthur
- Case studies 2009-01-01
- Case Study: Moosejaw Uses Mobile to Connect & Leaves Consumers Engaged and Buying
- While many firms have begun to use mobile marketing and social media tools to engage with their customers, few have created a more integrated approach spanning marketing, e-commerce, customer service, branding, idea generation, customer reviews, and loyalty programs as successfully as Moosejaw. The results they achieved from the very beginning...
- Tags: Mobile, Social Media, MESSAGEbuzz, Marketing Research, Advertising & Promotion, Marketing
- Case studies 2008-10-22
- CSAT - Gauging Success of Customer Relationships
- Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring a new customer, but are companies listening? There are several approaches to mining strategic accounts, but the end objective remains the same - ensuring high potential customers stick with one and remain impervious to competing...
- Tags: Customer, Roi/Tco, Service Level Management, Product Marketing, Finance, Managerial Accounting, It Operations, It service Management, Marketing
- White papers 2008-07-09
- Continental's TSA Airport Security is decidedly Un-CLEAR
- As some of you may know, my job as a systems architect for one of the world's largest systems integration firms requires that I do a large amount of travel. Typically, I'm away from home about four days out of the week. Naturally, this results in going through a lot...
- Tags: Jason Perlow
- Blog posts 2008-06-12
- Could an OEM like Dell every be as cool and as stylish as Apple?
- Could an OEM like Dell every be as cool and as stylish as Apple?Interesting StatisticOwning 65% of the over $1000 market is an interesting statistic. What share do they have of the under $1000 market?RE: Could an OEM like Dell every be as cool and as stylish as Apple?I hadn't...
- Tags: PRODUCTIVITY, Desktops, Apple Inc., Dell Computer Corp.
- Discussion threads 2008-05-21
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