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- Why Do Customer Relationship Management Applications Affect Customer Satisfaction?
- The research discussed in this paper evaluates the effect of Customer Relationship Management CRM on customer knowledge and customer satisfaction. An analysis of archival data for a cross-section of U.S. firms shows that the use of CRM applications is positively associated with improved customer knowledge and improved customer satisfaction. This...
- Tags: American Marketing Association, Customer Satisfaction, CRM, Customer Knowledge, Product Marketing, Advertising & Promotion, Business Structures, Customer Relationship Management (CRM), Enterprise Software, Marketing, Finance, Software
- White papers 2005-10-01
Additional Resources
- Yahoo to Icahn: You misunderstand
- Yahoo's board has responded to activist investor Carl Icahn: "Your letter reflects a significant misunderstanding of the facts about the Microsoft proposal." That letter--delivered by Icahn earlier Thursday Techmeme--has one theme: Yahoo's board botched the Microsoft deal and hasn't served shareholder interest. In its...
- Tags: Board, Yahoo! Inc., Microsoft Corp., Stockholder, Proposal, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2008-05-15
- Facebook: Google Friend Connect violates our privacy standards
- The social networking ground war is well underway. Facebook said Thursday that it will block Google's Friend Connect services because it "redistributes user information from Facebook to other developers without users' knowledge." Facebook's Charlie Cheever writes regarding Google Friend Connect: We're excited that our industry partners...
- Tags: Google Inc., Facebook, Standards, User Information, Social Networking, Online Communications, Marketing, Advertising & Promotion, Larry Dignan
- Blog posts 2008-05-15
- Does the Kindle have iPod-ish potential?
- Amazon's Kindle may meaningfully contribute to the e-tailer's revenue in a couple of years, according to Citigroup analyst Mark Mahaney. Mahaney's take--delivered in a research note outlining the bullish case for Amazon--takes a few leaps Techmeme. Mahaney has little data on the Kindle (just like the rest...
- Tags: Amazon.com Inc., Amazon Kindle, Insurance, Operational Accounting, Financial Planning, Business Operations, Corporate Insurance, Finance, Larry Dignan
- Blog posts 2008-05-15
- Bell Canada's packet inspection violates privacy law, group says
- And you didn't like Comcast's TCP resets. Something far more egregious is going on in Canada, where Bell Canada has been engaged in deep-packet inspection of traffic. Bell is using DPI to find and limit the use of peer-to-peer applications such as BitTorrent, which it says are congesting its network,...
- Tags: Bell Canada, Internet Service Providers (ISPs), Internet, Richard Koman
- Blog posts 2008-05-15
- What's wrong at OpenSolaris
- The OpenSolaris community just released the first complete "Project Indiana" edition of the OS - and in that process demonstrated why community enthusiasm for the product seems to have weakened recently. It's a great product -everything from ZFS to a new package management system...
- Tags: OpenSolaris, Intel X86, Developer Argument, Sun Solaris, Linux, UNIX, Operating Systems, Servers, Software, Hardware, Paul Murphy
- Blog posts 2008-05-15
- Virtualisation: Architectual Considerations and other Evaluation Criteria
- Of the many approaches to x86 systems virtualisation available in the market today, the hypervisor architecture—in which virtual machines are managed by a software layer that is installed on bare metal—has gained the greatest market acceptance. This fact has translated into rapid growth and a large and expanding customer base...
- Tags: Hypervisor, Virtualization, Storage Management, Utility Computing, Hardware, Storage
- White papers 2008-05-15
- Comcast buys Plaxo: Will social networking and TV fly?
- Comcast has acquired Plaxo in a move that aims to make the cable giant's interactive portfolio more social and potentially bring a little Web 2.0 to your set-top box. Financial terms weren't disclosed, but TechCrunch puts the deal at about $150 million to $170 million. Comcast has...
- Tags: Plaxo Inc., Network, Comcast Corp., Game Plan, TVs, Tv & Home Theater, Social Networking, Personal Technology, Home Entertainment, Online Communications, Marketing, Advertising & Promotion, Larry Dignan
- Blog posts 2008-05-14
- Comcast scoops up Plaxo: good move
- In a move that surprises few people, Plaxo is being acquired. The surprise - at least for some - is that it is Comcast and not one of the usual suspects of Facebook or Google. Comcast is Plaxo's biggest partner and provides hosting for all Comcast email subscriber address books....
- Tags: Plaxo Inc., Comcast Corp., Advertising & Promotion, E-mail, Marketing, Online Communications, Dennis Howlett
- Blog posts 2008-05-14
- EIC podcast: HP-EDS; Google; SaaS
- On this week's EIC squared podcast Dan and I talk about HP's purchase of EDS, Google's Friend Connect and the latest happenings in SaaS. First up, HP's big purchase of EDS has brought along a lot of Carly 2.0 analogies, but the argument doesn't hold up too...
- Tags: Google Inc., Software-as-a-service, Hewlett-Packard Co., Electronic Data Systems Corp., Software As A Service (SaaS), Podcasts, Emerging Technologies, Internet, Larry Dignan
- Blog posts 2008-05-14
- Workday: a tipping point?
- Larry Dignan is enthusiastic about Workday's 200,000 person deal it won to supply Flextronics with HR functionality, adding in the Chiquita 26,000 person deal as validation for what he suggests is a 'tipping point' for Workday. I'm a little more cautious. Next week, Workday will release update...
- Tags: Workday, Dennis Howlett
- Blog posts 2008-05-14
- Putting Workday on SAP's radar
- Now that SAP's SaaS project Business ByDesign has gone on the back burner, I've been wondering how I'm going to pass the time next week at SAPPHIRE Berlin. One thing I'll be asking the enterprise software giant is how it feels about losing out to SaaS startup Workday for a...
- Tags: Software-as-a-service, SAP AG, Radar, Workday, Flextronics International Ltd., Software As A Service (SaaS), Human Capital, Emerging Technologies, Human Resources, Workforce Management, Phil Wainewright
- Blog posts 2008-05-14
- AT&T blowing out refurbished iPhones
- Another sign that the 3G iPhone is right around the corner: AT&T is selling refurbished 8 and 16GB models for US$249 and US$349 – US$150 off their regular prices. Personally, I think that you should be committed if you buy a 2G iPhone three weeks before the...
- Tags: Apple iPhone, AT&T Corp., 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady
- Blog posts 2008-05-14
- UK warned of China, India software threat
- Key UK industry figures believe Britain should forget any hopes of matching China and India in the low-cost end of the software market, and instead carve out a high-end niche. UK software sales are on course to lag almost $60 billion behind China this year, fuelling high-level calls for...
- Tags: Revenue, China, India, U.K., Tools & Techniques, Management, Nick Heath silicon.com, software, Inda, services
- News items 2008-05-14
- European on-demand accounting vendors breaking the dam?
- Since I am based in Europe and come from a finance background, I have a special interest in what happens in this part of the world. Over the last couple of years, I've been consistently told by 'experts' that saas/on-demand business applications and especially those that are finance related will...
- Tags: On-demand, Vendor, QuickBooks Online, Smb/Sme, Financial Accounting, Finance, Dennis Howlett
- Blog posts 2008-05-14
- Can Fox' genome help cure Parkinson's?
- 23andme has signed up The Parkinson's Institute as a test market for its personal genome service. The effort is being underwritten by the Michael J. Fox Foundation. Since announcing he had Parkinson's a decade ago, Fox right has built a charitable powerhouse which has donated over $120 million...
- Tags: Genome, Co-founder, Disease, Parkinson, 23andme, Institute, Biotechnology, Social Networking, Public Relations, Online Communications, Marketing, Advertising & Promotion, Corporate Communications, Dana Blankenhorn
- Blog posts 2008-05-14
- UK gov't releases transparent post-failure analysis
- The UK Identity & Passport Service IPS has released an excellent post-implementation assessment report describing lessons learned from five key 2007 projects. In an unusually transparent move for any government agency, the report candidly examines each project's objectives, deliverables, and areas for improvement. ...
- Tags: Project, Procurement, Analysis, IPS, Purchasing & Procurement, Government, Business Operations, Michael Krigsman
- Blog posts 2008-05-14
- 10 ways to develop customer self-sufficiency
- Helping your customers become more technically capable frees you up to spend more time giving them higher-value services -- which could ultimately benefit your career. Calvin Sun offers some advice for helping your customers become a bit more self-reliant.This download is also available as an entry in our 10 Things...
- Tags: Customer, Calvin Sun, Professional Development, Blogging, Benefits, Career, Internet, Human Resources
- Download resources 2008-05-14
- First, a game of green. Then, fade to black
- It is truly astonishing that I mention the word Apple in a post and I get more talkbacks than pretty much anything I write about. Puh-leeze, get a grip. Anyway, just back from reluctantly leaving my old PowerBook G4 with the kindly (actually, can someone half my age be kindly?)...
- Tags: Brain, Query, Apple Inc., Games, E-mail, Web Site Development, Notebooks, Personal Technology, Online Communications, Internet, Hardware, Notebooks & Tablets, Heather Clancy
- Blog posts 2008-05-13
- Microsoft vs. Google: Are all monopolies created equal?
- Microsoft vs. Google: Are all monopolies created equal?until Google finnally invest into there own OSthey should start a nice bsd that in time will be the next os x and then MS will fine that they are in real troubleRE: Microsoft vs. Google: Are all monopolies created equal?made...
- Tags: SEARCH, Google Inc., Microsoft Corp., advertisement
- Discussion threads 2008-05-13
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White Papers and Webcasts
Tech news covering the latest in products, conferences and blog commentary, from ZDNet video.
Crossbow provides the building blocks for network virtualization and resource control by virtualizing the stack and NIC around any service, protocol, or virtual machine. The source code and binaries are available now.
"This technical white paper explores the capabiltiies of Intel vPro technology, including remote communication, simpler remote management, proactive security, virtualization, and much more.
