Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- PGG Wrightson Data Warehouse
- PGG Wrightson is New Zealand's largest provider to the agricultural sector, offering a wide range of products, services and solutions to farmers, growers and processors in New Zealand and internationally. To sustain this, customer facing staff must have comprehensive customer information ('Customer Intelligence') at their fingertips. PGG Wrightson engaged Montage...
- Tags: Customer Intelligence, New Zealand, Montage Professional Services, PGG Wrightson
- Case studies 2009-01-01
- Leveraging Customer Intelligence in One of Asia's Largest Banks
- DBS Hong Kong Limited is one of the top five banking groups in Hong Kong, as measured by assets. The challenge was to narrow margins and harsh competition. Also, it needed to enhance customer profitability. DBS deployed SAS Enterprise Miner, a powerful analytical technology, gives detailed customer segmentation and a...
- Tags: Bank, Customer Intelligence, SAS Institute
- Case studies 2009-01-01
- Offshore Application Development Helps Customer Intelligence Provider Get State-of-the-Art Product
- In Q1 2008, VueLogic began development of a business analytics tool for the purpose of entering new markets with a competitive software product. VueLogic's vision for this new product was to design a SAAS application with three layers. VueLogic's internal cost-analysis found that developing the application via in internally managed...
- Tags: Offshore, Customer Intelligence, Application Development, Outsource, Business Analytics, VueLogic, Outsourcing, Software Development, Databases, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Enterprise Software, Software, Data Management
- Case studies 2008-12-16
- Fairmont Builds Ultimate Customer Intelligence Platform With SAS
- As a provider of luxury accommodation and unique travel experiences, Fairmont Hotels & Resorts appeals to guests who want more than just a place to rest their heads. Some of the company's more recognizable names include The Plaza in New York, The Savoy in London and The Fairmont Royal York...
- Tags: Customer Intelligence, SAS Institute, Fairmont
- Case studies 2008-12-01
- Bringing Customer Intelligence to the Web Channel
- The Web channel continues to increase in importance to organizations worldwide, and the complexity of governing such an environment is only increasing. The Web has changed from an information portal to an e-commerce portal, and for many organizations, is becoming an extension of their operations. No doubt the Web plays...
- Tags: Customer Intelligence, Web, Web Channel, Channel Management, Portals, Web Technology, Marketing, Internet
- White papers 2008-11-01
- Sophisticated Customer Relationship Collaboration with MindTouch & SnapLogic
- In another sign of the continuing maturity of Enterprise 2.0 technologies, open source social enterprise collaboration vendor MindTouch and open source data integration framework company SnapLogic announce a new partnership today. SnapLogic have a terrific reputation in the open source data integration world, linking (with 'pipelines') ...
- Tags: CRM System, Customer Intelligence, Open Source, CRM, Customer Relationship Management (CRM), Wiki, Advertising & Promotion, Software As A Service (SaaS), Collaboration, Groupware, Enterprise Software, Software, Online Communications, Marketing, Emerging Technologies, Oliver Marks
- Blog posts 2008-09-16
- Mobile Marketing: Hype or Marketing's Next Frontier
- This webcast will help attendees learn key statistics about the size of the mobile marketplace, the composition of it and the opportunities advertisers stand to achieve through embracing it. The attendee will also learn how to approach best practices in text messaging to drive customer engagement and encouraging customer intelligence...
- Tags: Customer Intelligence, Brand, Mobile, SAS Institute, Mobile Marketing, Branding, Advertising & Promotion, Marketing
- Webcasts 2008-03-04
- Competing on Customer Intelligence: Building Competitive Advantage Based on the Four P's Three I's of Marketing
- This white paper has discussed some of the market forces leading marketers to shift to a customer-centric business model and how they are integrating the technologies required for success. They are going well beyond using technology to automate their old business models. These marketing innovators are building new customer-centric business...
- Tags: Customer Intelligence, Marketing, Insight, Knowledge, Competitive Advantage, Business Model, Strategy, Management
- White papers 2007-12-01
- Using Real-Time Customer Intelligence to Enhance the Customer Experience: How SAS Real-Time Decision Manager Helps Organizations Implement Four Key Components of a Successful Real-Time Decision Strategy
- SAS Real-Time Decision Manager allows organizations to enhance customer experience across inbound channels while controlling project costs and risks. The solution enables organizations to find superior ways to capitalize on customer interactions. By employing innovative interactive marketing tactics, organizations can realize significant gains in sales and retention, revenue and profitability,...
- Tags: Strategy, Customer Intelligence, SAS Institute, Customer Experience, SAS Real-Time Decision Manager
- White papers 2007-10-01
- SAS Helps HP Implement Product Improvement Strategies
- One of the four core business groups at HP, the Image and Printing Group IPG regularly tests and monitors consumer usage patterns and integrates the resulting customer knowledge into future products. The challenge was to use manufacturing data and customer usage patterns to improve product development and customer loyalty. IPG...
- Tags: Strategy, Customer Intelligence, Hewlett-Packard Co., SAS Institute
- Case studies 2007-01-01
- Innovating With Customer Intelligence
- The authors define great companies as those that have displayed long-term track records of exceptionally high returns and growth rates. This paper examines a common thread that's visible in the strategy and execution of great consumer products companies. Customer intelligence is core to the rapid innovation, promotion, and distribution of...
- Tags: Customer Intelligence, SAS Institute
- White papers
- Knapp Integrates Customer Intelligence for Better Service and Contract Management
- Knapp Logistik Automation GmbH is a one-stop solution provider that handles all aspects of logistics integration, from simulation and layout design to installation and comprehensive staff training. The challenges faced were to design centralized, integrated customer-oriented processes and consolidate the IT infrastructure to lower costs and improve information flow. The...
- Tags: Contract Management, Customer Intelligence, Oracle Corp., Knapp, Knapp Logistik Automation GmbH, Supply Chain, Service Management, Enterprise Software, Databases, Middleware, Business Operations, Software, Data Management
- Case studies
- Customer Intelligence in Retail: No Loyalty Card? - No Problem
- The presenter of this webcast explains the retail Customer Loyalty Management Cycle and shows how it sets the agenda for generating and using Customer Intelligence to improve business performance. The presenter shows how customer intelligence - essential for "doing things better" - is also a vital prerequisite for generating the...
- Tags: Card, Customer Intelligence, Customer Loyalty Management Cycle
- Webcasts
- Customer Intelligence Solutions Increase Customer Satisfaction
- Based in San Francisco, California, Truis Corporation's flagship product is the Truis IQ Solution, a proven methodology and enterprise software that collects, manages, and distributes verbatim customer intelligence. The company wanted to build a complete customer intelligence solution from the ground up and avoid vendor lock-in by using open technologies....
- Tags: Customer Intelligence, Customer Satisfaction
- Case studies
Additional Resources
- Cisco launches iPhone security app
- Cisco is offering a free iPhone app that will allow people to get customized alerts on new security threats and other information for safe web browsing. Cisco is offering a free iPhone app that will allow people to get customized alerts on new security threats and other information for...
- Tags: Apple iPhone, Cisco Systems Inc., App, Smart Phones, Consumer Electronics, Personal Technology, Cisco, security, apps, Elinor Mills CNET News
- News items 2009-11-20
- The role of data governance in the enterprise
- According to analyst reports, the volume of enterprise data doubles every 18 months - and a lot information is inaccurate, duplicated or out-of-date and needs to be managed. Commentary - Every corporate decision and operation relies on the quality of the organization?s underlying data. ...
- Tags: Data Quality, Data Governance, Databases, Enterprise Software, Software, data management, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News
- News items 2009-11-12
- LiveHelpNow 4.0 (Windows)
- So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a...
- Tags: Microsoft Windows, Web Site, LiveHelpNow, Live Chat Software, Live Chat System, Web Site Development, Web Technology, Internet
- Software downloads 2009-11-10
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM
- Discussion threads 2009-10-21
- Gartner: Cloud computing, analytics top 2010 strategic tech list
- Gartner unveiled its top 10 strategic technology list for 2010. Unified communications, servers and specialized systems are out. Client computing, data center do-overs, flash memory and mobile applications are in. The list, presented Tuesday at the Gartner Symposium in Orlando, by analysts David Cearley and Carl Claunch...
- Tags: Cloud Computing, Data Center, Analytics, Gartner Inc., Data Centers, Financial Planning, Storage, Hardware, Data Management, Finance, Larry Dignan
- Blog posts 2009-10-20
- Apple Q4 '09 earnings result - Most profitable quarter ever
- moron servicemoron service, where are you?Ghost of PsystarSee? ... it just goes to show ya! If Apple doesn't get their act together and start licensing their operating system for Mac clones, there's no hope for them. How long can they expect to keep a drowning company afloat selling...
- Tags: Microsoft Windows 7, Microsoft Windows NT, Desktops, Apple Inc., big word
- Discussion threads 2009-10-19
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