customer intelligence

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Competing on Customer Intelligence: Building Competitive Advantage Based on the Four P's Three I's of Marketing

This white paper has discussed some of the market forces leading marketers to shift to a customer-centric business model and how they are integrating the technologies required for success. They are going well beyond using technology to automate their old business models. These marketing innovators are building new customer-centric business...

Tags: Customer Intelligence, Marketing, Insight, Knowledge, Competitive Advantage, Business Model, Strategy, Management

White papers 2007-12-01

Using Real-Time Customer Intelligence to Enhance the Customer Experience: How SAS Real-Time Decision Manager Helps Organizations Implement Four Key Components of a Successful Real-Time Decision Strategy

SAS Real-Time Decision Manager allows organizations to enhance customer experience across inbound channels while controlling project costs and risks. The solution enables organizations to find superior ways to capitalize on customer interactions. By employing innovative interactive marketing tactics, organizations can realize significant gains in sales and retention, revenue and profitability,...

Tags: Strategy, Customer Intelligence, SAS Institute, SAS Real-Time Decision Manager

White papers 2007-10-01

Innovating With Customer Intelligence

The authors define great companies as those that have displayed long-term track records of exceptionally high returns and growth rates. This paper examines a common thread that's visible in the strategy and execution of great consumer products companies. Customer intelligence is core to the rapid innovation, promotion, and distribution of...

Tags: Intelligence, SAS Institute, Customer Intelligence

White papers

Customer Intelligence in Retail: No Loyalty Card? - No Problem

The presenter of this webcast explains the retail Customer Loyalty Management Cycle and shows how it sets the agenda for generating and using Customer Intelligence to improve business performance. The presenter shows how customer intelligence - essential for "doing things better" - is also a vital prerequisite for generating the...

Tags: Card, SAS Institute, Customer Intelligence, Customer Loyalty Management Cycle

Webcasts

Additional Resources

Microsoft buys DATAllegro

Microsoft on Thursday said that it will acquire DATAllegro, which makes data warehouse appliances. The purchase is expected to "extend the capabilities of Microsoft's mission critical platform," according to a statement. DATAllegro will ride shotgun with other software to manage data and give the software giant one...

Tags: Data Warehouse, Server, Microsoft Corp., DATAllegro, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware, Larry Dignan

Blog posts 2008-07-24

Bausch & Lomb reduces IT boundaries

The commonly used phrase "lack of IT alignment" suggests communication problems arising from dysfunctional boundaries between IT and business groups inside an organization. Bausch & Lomb has shattered boundaries by merging IT and customer service under the CIO. by Michael Krigsman

Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Strategy, Management, Michael Krigsman

Blog posts 2008-07-24

News to know: DNS flaw; Amazon; Microsoft shakeup; Facebook

Notable headlines: Ryan Naraine: Researchers borrow from Google PageRank for network defense service Attack code published for DNS flaw Nate McFeters: |)ruid and HD Moore release part 2 of DNS exploit 'Spam King' escapes from federal prison iPhone vulnerable to phishing,...

Tags: Apple iPhone, Facebook, DNS, Amazon.com Inc., Microsoft Corp., Microsoft Xbox, Flaw, Game Players, Domain Names, Networking, Security, Consumer Electronics, Personal Technology, Internet, Larry Dignan

Blog posts 2008-07-24

Managing growth - a followup to yesterday's guest blog

Yesterday, Dean Cycon of Dean's Beans wrote a guest blog for this column on "Starbucks' Dirty Little Secret". The blog is worthy of some followup, as well as some additional information that Dean shared with me about their corporate philosophy. Growth is good for a company,...

Tags: Trader, Blog, Dean Cycon, X2 Development Corp., Strategy, Management, Christopher Dawson

Blog posts 2008-07-23

Bausch & Lomb puts new CIO in charge of customer service

Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...

Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan

Blog posts 2008-07-23

Free the XBOX 360!!!

Free the XBOX 360!!!"Microsoft-approved"Why shouldn't Microsoft be concerned with the performance of software on XBox?Quoting:Microsoft makes both the hardware and software, and the environment is tightly controlled - only Microsoft-approved software need apply. [End quote]Vista shows that a product's reputation can be affected by the uninterest or mistakes of third...

Tags: Game players, Games, Microsoft Xbox, Microsoft Corp., game, console

Discussion threads 2008-07-23

Inside the mind - and config - of Terry Childs

Inside the mind - and config - of Terry ChildsGuilty of Incompetency in Office Politics, Being a JerkThe word is that Childs was the sole keeper of the passwords for months if not years, and management was aware of the situation during this period.The new director of security took a...

Tags: Workforce management, IT Field, Terry Childs

Discussion threads 2008-07-23

Survey: Corporations hold out on Vista

Survey: Corporations hold out on VistaLarry isn't going to give it up...It's sad what passes for "journalism" these days. ZDNet and her "sister site" TechRepublic are so one sided it's laughable. Is this "survey" really supposed to be passed as truth? The survey was conducted by a company KACE that...

Tags: Microsoft Windows Vista (Longhorn), Microsoft Windows XP, Microsoft Windows Vista, survey, Microsoft Corp.

Discussion threads 2008-07-23

McAfee debunks recent vulnerabilities in AV software research, n.runs restates its position

Several days after blogging about a research conduced by n.runs AG that managed to discover approximately 800 vulnerabilities in antivirus products, McAfee issued a statement basically debunking the number of vulnerabilities found, and providing its own account into the number of vulnerabilities affecting its own products : "A recent...

Tags: Software, McAfee Inc., Antivirus, Vulnerability, Vendor, Flaw, N.Runs, Dancho, Security, Viruses And Worms, Dancho Danchev

Blog posts 2008-07-23

Virtual Iron Customer Profile: Goodell DeVries Leech & Dann, LLP

I had the chance to speak with Goodell DeVries Leech & Dann's David Roden, a few questions about their use of Virtual Iron's virtual server environment. Thanks for spending time with me, David! Here are my questions and David's answers: Who are you and what...

Tags: Virtual Iron, Server Virtualization, Disaster Recovery, Virtualization, Servers, Hardware, Data Management, Dan Kusnetzky

Blog posts 2008-07-23

How to lose customers by not even trying

How to lose customers by not even tryingSpot onThere is nothing more infuriating than trying to use a site that has been designed for a single specific browser that isn't yours.I truly appreciate how difficult it can be to get sites working consistently across all browsers. But it is surely...

Tags: Web site development, Web technology, Web browsers, Hertz Corp., Web site, Web browser

Discussion threads 2008-07-23

75% of online banking sites found vulnerable to security design flaws

In a paper entitled "Analyzing Web sites for user-visible security design flaws" to be published at the Symposium on Usable Privacy and Security meeting at Carnegie Mellon University July 25, Atul Prakash and two of his doctoral students examined 214 financial institutions in 2006, finding that over 75% of all...

Tags: Bank, Online Banking, Flaw, Security, Financial Services, Dancho Danchev

Blog posts 2008-07-23

How to lose customers by not even trying

"The easiest way to lose a customer? make it clear you don't care about that customer." Tired old wisdom, right? Sure, but checkout how this applies to webstores - and understand the message poorly thought out webstores send customers. by Paul Murphy

Tags: Avis Rent A Car System Inc., Hertz Corp., Sun Solaris, Microsoft Windows, Scripting Languages, Microsoft Windows Server 2003, Operating Systems, UNIX, Web Browsers, Servers, Software, Software/Web Development, Web Development, Internet, Hardware, Paul Murphy

Blog posts 2008-07-23

Is this the New Apple?

PowerPage podcaster Youngmoo Kim relays his experience with trying to get an iPhone 3G and on being an "IRU" Individual Responsible User. Apple just doesn't want me to have an iPhone 3G.  After a few half-hearted attempts bailing at the sight of long lines, I spent about two hours...

Tags: Apple iPhone, Apple Inc., IRU, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady

Blog posts 2008-07-22

E-gold owners plead guilty to money laundering

E-gold owners plead guilty to money launderingGoodbye privacy?Cash leads to crime, too. Should we enforce credit/debit card payments only? If so, let's ban gold trading altogether!I will be obvious and boring then...[Please excuse my poor "Engrish" and my rushed-up style.]Hi guys.I don't agree with your opinion and thought a very...

Tags: Identity theft, Taxes, Free trade, Financial accounting, Financial Planning, Financial services, bank transaction, e-Gold, tax, financial

Discussion threads 2008-07-22

Citizens Bank Online is down

Citizens Bank Online is downWhy is this news?I have been a customer for 5 years and this site regularly goes down overnight for maintenance note the time of the post. Since this is a "bank" with undoubtedly a big nightly batch cycle and not an infrastructure provide, I am...

Tags: cloud computing, Citizens Bank Online

Discussion threads 2008-07-22