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- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Tags: Blog, Customer, CRM, Ross, Customer Insight, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Paul Greenberg
- Blog posts 2009-08-12
Additional Resources
- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- The role of data governance in the enterprise
- According to analyst reports, the volume of enterprise data doubles every 18 months - and a lot information is inaccurate, duplicated or out-of-date and needs to be managed. Commentary - Every corporate decision and operation relies on the quality of the organization?s underlying data. ...
- Tags: Data Quality, Data Governance, Databases, Enterprise Software, Software, data management, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News
- News items 2009-11-12
- Is MySQL an "albatross" around the neck of Larry Ellison?
- The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...
- Tags: Databases, MySQL, open source, Larry Ellison, Microsoft Corp., agent
- Discussion threads 2009-11-10
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
- Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic...
- Tags: Business Intelligence, Information Technology, IT Investment, Benefit, ERP, CRM, R3Now.com, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Marketing, Software, Sales
- White papers 2009-10-22
- Gartner in the dock over Magic Quadrant
- Friday October 23rd will see Gartner argue a motion to dismiss a complaint by ZL Technologies Inc about the famed Gartner Magic Quadrant. According to court papers, Gartner will argue to dismiss based on First Amendment rights citing that the Magic Quadrant is not meant to represent statements of fact...
- Tags: Quadrant, Analyst, Vendor, Gartner Inc., Vinnie, MQ, Blogging, Operational Accounting, Marketing Research, Internet, Finance, Marketing, Dennis Howlett
- Blog posts 2009-10-20
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- DARGO Business Contact Manager 1.0 (Windows)
- If you use salesman to contact your potential customers, DARGO Business Contact Manager will raise effectiveness in achieving your goals. You may conclude that customer relationship management software CRM software is not suitable solution for your company at the moment. DARGO BCM solution enables business information storage, quick access to...
- Tags: Microsoft Windows, CRM, DARGO Business Solutions, DARGO BCM Solution, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Tools & Techniques, Advertising & Promotion, Enterprise Software, Sales, Software, Management, Marketing
- Software downloads 2009-10-12
- Google plays a hand of Ogre with Apple
- 'Ogre' is an interesting - if obscure - analogy. But I would suggest that you'd to better to stick with plain old chess.In my view, the AT&T/iPhone team have a better position, if only by virtue of their early start in the market. But, as a belated entry, Android is...
- Tags: Google Inc., AT&T Corp., Ogre, Apple Inc.
- Discussion threads 2009-10-08
- Social media at the WashPost: It's time to loosen the tie
- For the sake of full disclosure, I spent a little more than two years working as an editor and later a reporter/blogger for the Washington Post - roughly from the summer of 2005 until early fall of 2007. I tell you this because it gives you some...
- Tags: Journalist, Blog, Social Media, Washington Post Co., Post, Sam Diaz
- Blog posts 2009-10-01
- infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
- infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher...
- Tags: Oracle Corp., Customer Satisfaction, Digital Content
- Case studies 2009-10-01
- Data governance and IBM System z - Your key to business optimization
- The pressure's on and it's staying on. How well you manage your data and deliver it can make the difference between business success or failure. The usage, sharing and processing of electronic data continues to rapidly increase, yet many corporations still complain about being data rich but information poor....
- Tags: Webcast, Optimization, IBM Corp., Data Governance, Service-Oriented Architecture (SOA), Strategy, Web Services, Enterprise Software, Software, Management
- Webcasts 2009-09-29
- Pay to play: The vendor / analyst mating dance
- Analyst Liability?Could you imagine if a customer held an analyst liable if their review/recommendation was markedly different than the customer's experience? I know your Devil's Triangle theory would make it near impossible to "pin" it on the analyst review, but it is an intriguing idea given the "mating dance" you...
- Tags: Pay-to-play
- Discussion threads 2009-09-24
- Why you should be glad about Gmail failures
- A future that will never happen."But the way I look at it, every Gmail outage is a small investment I?m willing to make towards a future when I?ll be able to take its reliability utterly for granted."Keep dreaming.They are machines created by humans, maintained by humans, running software created by...
- Tags: Manufacturing, E-mail providers, Perfection, outage, Google Inc., Google Gmail
- Discussion threads 2009-09-24
- IBM Helping Lay Enhanced Collaboration Foundations for US Bank
- Here's an interesting collaboration case history: US Bank, the 6th largest bank in the United States, are rationalizing around IBM's Lotus Notes 8.5, Quickr, and Sametime for their 58,000 employees. This week I spoke first with Bob Picciano, general manager of IBM Lotus...
- Tags: Bank, IBM Lotus Notes, IBM Corp., Collaboration System, Groupware, Financial Services, Collaboration, E-mail Servers, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-09-18
- MSC Industrial Direct- customer case study
- "Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the business workflow and causing sales compensation issues. MSC Industrial Direct Co. implemented the Pitney Bowes Business Insight Data Quality Solution to cleanse its customer database and reconcile duplicate customer records." ...
- Tags: Pitney Bowes Inc., Sales Compensation, Sales Force Management, Sales Strategy, Sales
- White papers 2009-09-08
- EMC Corporation Delivers Reports in Minutes With Unified Data Warehouse and Analytics Tools
- EMC Corporation wanted to consolidate disparate data sources to reduce total cost of ownership, improve efficiency, and sharpen decision making and provide diverse users with insight into data on various topics, from sales metrics and customer information to Human Resources HR and financial figures. The challenge was to grow market...
- Tags: Data Warehouse, Oracle Corp., Financial, Analytics, EMC Corp., Storage, Business Intelligence, Financial Planning, Databases, Hardware, Enterprise Software, Software, Data Management, Finance
- Case studies 2009-09-01
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