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	<title><![CDATA[customer information Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/customer+information.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer information]]></description>
	<s:counts start="0" returned="20" found="38" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Selling customer information leads to prosecution]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11155-0.html?forumID=1&threadID=71767&messageID=1386230&start=0]]></link>
		<description><![CDATA[What's the big deal?Isn't this how everyone does it?  My boss would routinely buy millions of data records from companies to conduct email campaigns.Ah, but in Great BritainThey have made it TOTALLY illegal to sell data records. You cannot do stuff like this period over there, and I applaud...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 07:23:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset management]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[INTERNET]]></category>
		<category domain="http://updates.zdnet.com/tags/big+deal.html"><![CDATA[Big Deal]]></category>
		<category domain="http://updates.zdnet.com/tags/asset.html"><![CDATA[asset]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[customer information]]></category>
	</item>
	<item>
		<title><![CDATA[Selling customer information leads to prosecution]]></title>
		<link><![CDATA[http://government.zdnet.com/?p=6187]]></link>
		<description><![CDATA[Perhaps Mr. Graham of the Information Commission was reading my post yesterday. The BBC has reported that an individual attempted to sell customer mobile cellular account information. A broker got the information from an employee of a mobile service provider and then sold it to other mobile service providers. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 07:08:17 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/service+provider.html"><![CDATA[Service Provider]]></category>
		<category domain="http://updates.zdnet.com/tags/business+services.html"><![CDATA[Business Services]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/doug+hanchard.html"><![CDATA[Doug Hanchard]]></category>
	</item>
	<item>
		<title><![CDATA[Citigroup Uses FAST to Accelerate Delivery of Customer On-Boarding Application]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171465]]></link>
		<description><![CDATA[Citi had invested significant time and resources in creating its certified 'Gold copy' customer database. This was not merely a technology challenge. The team wanted to create an intuitive, easy to use search system that by reducing the time spent searching for customer records, would re-enforce the value of the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 23 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/citigroup+inc..html"><![CDATA[Citigroup Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">C</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">C,MSFT</category>
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	<item>
		<title><![CDATA[Efficient Address Book Free 1.40 Build 62 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1133803]]></link>
		<description><![CDATA[Efficient Address Book Free is a professional, elegant and handy contact and customer information management software program. You can add birthday and anniversaries to a contact and the program will remind you of them on time, so you can better create and keep networking and build customer relationships. By setting...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 03 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/contact.html"><![CDATA[Contact]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/efficientsoftware.net.html"><![CDATA[EfficientSoftware.net]]></category>
	</item>
	<item>
		<title><![CDATA[Workspace 1.12.2 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1119115]]></link>
		<description><![CDATA[Smilehouse Workspace is a Java based e-commerce application for product, order, and customer information management. It can be used for building and managing product catalogs, online stores, Webshops, and b-to-b extranets. It currently runs on Tomcat and has two Web-based interfaces. The first is a themed interface visible to the...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Wed, 19 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/e-business.html"><![CDATA[E-business]]></category>
		<category domain="http://updates.zdnet.com/tags/smilehouse+oy.html"><![CDATA[Smilehouse Oy]]></category>
		<category domain="http://updates.zdnet.com/tags/smilehouse+workspace.html"><![CDATA[Smilehouse Workspace]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/e-business%252fe-commerce.html"><![CDATA[E-business/E-Commerce]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[World's Biggest Auto Auction Links Customer Information to Grow Online Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152501]]></link>
		<description><![CDATA[Manheim is the world's leading provider of used vehicle auctions and related services. Operating in 140 locations in 19 countries, the company and its subsidiaries processed sales of 10 million vehicles in 2008. Manheim realized that it needed better insight into customer and transaction data. With help from Microsoft Services...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/auction.html"><![CDATA[Auction]]></category>
		<category domain="http://updates.zdnet.com/tags/manheim.html"><![CDATA[Manheim]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[E.ON UK Individualizes Service Offerings With Improved Visibility of Customer Data]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171151]]></link>
		<description><![CDATA[E.ON UK is a leading integrated energy utility that generates and distributes electricity, and retails power and gas. It provides electricity and gas to 5.5 million customers in the United Kingdom. E.ON UK is part of E.ON, the world's largest investor-owned power and Gas Company. It needed to create a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/e.on+uk.html"><![CDATA[E.ON UK]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Meiko Uses Improved Customer Information Management to Expand Maintenance Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=894309]]></link>
		<description><![CDATA[Established in 1941 to provide construction and maintenance services to Japan's major railways, Meiko Construction has broadened its operations into general construction. Meiko Construction wanted to improve customer information management to support diversification from rail into broader public and private sector construction and maintenance and upgrade sales systems to share...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/construction.html"><![CDATA[Construction]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/forecasting.html"><![CDATA[Forecasting]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[RheinEnergie AG Integrates Data to Provide Customers With Precise Consumption Analysis]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382583]]></link>
		<description><![CDATA[RheinEnergie AG wanted to improve load management capabilities as well as storage and analysis of utility meter data, recorded at 15-minute intervals and integrates the company's legacy SAP billing and customer information systems to enable rapid queries of contract and customer master data. The challenge was to optimize internal energy...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/analysis.html"><![CDATA[Analysis]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Building a Customer-Centric Marketable Universe]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=376807]]></link>
		<description><![CDATA[Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic marketing and the delivery of quality customer service, Microsoft aimed to further improve the standard and completeness of their customer information systems to...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 27 Mar 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/acxiom+corp..html"><![CDATA[Acxiom Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ACXM</category>
		<category domain="tickers">ACXM</category>
	</item>
	<item>
		<title><![CDATA[Customer Information Manager 8.3.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=817507]]></link>
		<description><![CDATA[CIM is the professional management system for Customer Support, Call Center, and Help Desk. Allows you to add call logging, customer details, product details, and backup system. Provide concurrent users so that application can install more then one computer. Customize reports are also available, you can email to customer service...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 24 Mar 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/detail.html"><![CDATA[Detail]]></category>
		<category domain="http://updates.zdnet.com/tags/cim.html"><![CDATA[CIM]]></category>
		<category domain="http://updates.zdnet.com/tags/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://updates.zdnet.com/tags/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
	</item>
	<item>
		<title><![CDATA[Telecommunications Firm Uses Solution to Offer Easy, More Secure Application Access]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=348415]]></link>
		<description><![CDATA[Slovak Telekom provides telecommunications services to customers throughout the Slovak Republic. The company needed to ensure availability and reliability and to improve security for its customer information application. To address these issues, Slovak Telekom implemented the Windows Server 2008 Enterprise operating system. Now, IT employees can offer better application access...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+access.html"><![CDATA[Microsoft Access]]></category>
		<category domain="http://updates.zdnet.com/tags/slovak+telekom.html"><![CDATA[Slovak Telekom]]></category>
		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+server+2008.html"><![CDATA[Microsoft Windows Server 2008]]></category>
		<category domain="http://updates.zdnet.com/tags/telecom+%2526+utilities.html"><![CDATA[Telecom & Utilities]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Protecting Customer Information at Fast-Growing Bank With Symantec Security and Data Protection Solutions]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=337779]]></link>
		<description><![CDATA[Having brought four community banks together under one holding company, the 300-employee Bank of Choice faced the task of consolidating systems while protecting and securing customer data. The firm developed a strategic relationship with Symantec and its business partner Advanced Internet Security, Inc., to implement solutions for data protection, endpoint...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 12 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/symantec+corp..html"><![CDATA[Symantec Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/data+protection.html"><![CDATA[Data Protection]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SYMC</category>
		<category domain="tickers">SYMC</category>
	</item>
	<item>
		<title><![CDATA[Protecting Customer Information and Improving Data Consistency]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382043]]></link>
		<description><![CDATA[A major national bank faced critical data accessibility challenges. Its existing IT architecture was not originally designed to handle the volume of data it was being tasked with storing, serving, and protecting. As a result, bank employees faced longer-than-usual data access times, and even then could not always verify that...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/brocade+communications+systems+inc..html"><![CDATA[Brocade Communications Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BRCD</category>
		<category domain="tickers">BRCD</category>
	</item>
	<item>
		<title><![CDATA[The Key to Successful Quality Customer Information]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=344472]]></link>
		<description><![CDATA[Businesses are in a constant state of change, so too is the customer information the paper depends upon to formulate the critical business decisions. This paper investigates the level of quality and dependency companies have on this information, and outline the steps which management can take to ensure the validity...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Oct 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/levelsoft.html"><![CDATA[Levelsoft]]></category>
	</item>
	<item>
		<title><![CDATA[Whirlpool Corporation Enhances Customer Service and Saves Millions Optimizing Marketing Programs]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=326207]]></link>
		<description><![CDATA[Whirlpool Corporation is the world's leading manufacturer and marketer of major home appliances, with more than 70 global manufacturing and technology research centers. The company wanted to centralize customer information to optimize business processes. The challenge was to allow the organization to manage marketing campaigns internally and align customer data...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/whirlpool+corp..html"><![CDATA[Whirlpool Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WHR</category>
		<category domain="tickers">ORCL,WHR</category>
	</item>
	<item>
		<title><![CDATA[What Business Owners Need to Know About Protecting Customer Information]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=288152]]></link>
		<description><![CDATA[In today's wired world, businesses of all sizes must take special steps to protect customer information from hackers and data thieves.  A single security breach can create an enormous legal and regulatory headache, and seriously damage your company's reputation.  ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/cisco+systems+inc..html"><![CDATA[Cisco Systems Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CSCO</category>
		<category domain="tickers">CSCO</category>
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		<title><![CDATA[Customer Data Integration: Creating One True View of the Customer]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=278920]]></link>
		<description><![CDATA[To maintain, manage, and track the critically important relationships and the associated customer activity, corporations are investing valuable time and resources into managing customer data with Customer Data Integration CDI systems. CDI is a combination of technologies and processes that manage the integration held within customer information systems so that...]]></description>
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		<pubDate>Thu, 14 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/sas+institute.html"><![CDATA[SAS Institute]]></category>
		<category domain="http://updates.zdnet.com/tags/data+integration.html"><![CDATA[Data Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data+integration.html"><![CDATA[Customer Data Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data+integration+system.html"><![CDATA[Customer Data Integration System]]></category>
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		<title><![CDATA[My Customer for Symbian 3.0 (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1000625]]></link>
		<description><![CDATA[My Customer is a Comprehensive Customer Management Software for Mobilephone. My Customer can hold all important details of your customers. Splendid Search option. Three level of priority. A Complete Customer Management Utility for every mobile User. It offers a great way to keep your customer contacts and information.It provides the...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 29 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/symbian+inc..html"><![CDATA[Symbian Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/text+messaging%252fsms%252fmms.html"><![CDATA[Text Messaging/SMS/MMS]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://updates.zdnet.com/tags/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://updates.zdnet.com/tags/personal+technology.html"><![CDATA[Personal Technology]]></category>
	</item>
	<item>
		<title><![CDATA[My Customer for Blackberry (Mobile)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1032841]]></link>
		<description><![CDATA[My Customer is a Comprehensive Customer Management Software for Mobilephone. My Customer can hold all important details of your customers. Splendid Search option. Three level of priority. A Complete Customer Management Utility for every mobile User. It offers a great way to keep your customer contacts and information.It provides the...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 29 Jun 2006 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+information.html"><![CDATA[Customer Information]]></category>
		<category domain="http://updates.zdnet.com/tags/mobile.html"><![CDATA[Mobile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/rim+blackberry.html"><![CDATA[RIM BlackBerry]]></category>
		<category domain="http://updates.zdnet.com/tags/infodev+technologies.html"><![CDATA[Infodev Technologies]]></category>
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