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	<title><![CDATA[customer feedback Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer feedback]]></description>
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		<title><![CDATA[Bradford & Bingley Drives Continuous Improvement With CDC Respond]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971215]]></link>
		<description><![CDATA[Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford & Bingley wanted to develop improved transparency and gain insights into the customer experience by standardizing on 'Best practice' complaints and feedback management...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 30 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/continuous+improvement.html"><![CDATA[Continuous Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/cdc+software.html"><![CDATA[CDC Software]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+feedback.html"><![CDATA[Customer Feedback]]></category>
		<category domain="http://updates.zdnet.com/tags/mortgages.html"><![CDATA[Mortgages]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/capital+structures.html"><![CDATA[Capital Structures]]></category>
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		<title><![CDATA[About that leaked Windows 7 feature-request list...]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12558-0.html?forumID=1&threadID=40887&messageID=756756&start=0]]></link>
		<description><![CDATA[About that leaked Windows 7 feature-request list...Why Ask For Feedback, If You Intend To Ignore It?Microsoft goes to the trouble to compile a list of features that everyone wants, but they will not deliver.Microsoft can now say:"We know you wanted that new file system, to bad!!!""We know you wanted security,...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 12 Nov 2007 17:48:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating systems]]></category>
		<category domain="http://updates.zdnet.com/tags/windows+7.html"><![CDATA[Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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