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Bradford & Bingley Drives Continuous Improvement With CDC Respond

Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford & Bingley wanted to develop improved transparency and gain insights into the customer experience by standardizing on 'Best practice' complaints and feedback management...

Tags: Continuous Improvement, CDC Software, Customer Feedback, Mortgages, Financial Planning, Financial Services, Finance, Capital Structures

Case studies 2008-01-30

About that leaked Windows 7 feature-request list...

About that leaked Windows 7 feature-request list...Why Ask For Feedback, If You Intend To Ignore It?Microsoft goes to the trouble to compile a list of features that everyone wants, but they will not deliver.Microsoft can now say:"We know you wanted that new file system, to bad!!!""We know you wanted security,...

Tags: Operating systems, Windows 7, Microsoft Windows, Microsoft Corp.

Discussion threads 2007-11-12

Additional Resources

Death of the black box EULA

Nonsense. Just look at Psystar.They died by the EULA. The judge even brought that up.And open source software has an EULA of its own, telling you exactlly what you can and must do to be able to use the software.Any failure to follow the EULA/GPL allows the owner of the...

Tags: EULA, black box, software

Discussion threads 2009-11-25

Is your culture getting in the way of your IT success?

Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...

Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet

News items 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

Pressure tactics don't always work

The key words are ..."don't always". Has always and still works for Microsoft.^o^How about an piece on DOA hard drivesIf you truly resist manufacturer pressure then I would love to see a truly objective piece on the quality and failure rates on SATA hard drives being marketed today. ...

Tags: Manufacturing, Storage management, cloud computing, Virtualization, manufacturer, DOA, hard drive, failure rate

Discussion threads 2009-11-18

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

LiveHelpNow 4.0 (Windows)

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized on a...

Tags: Microsoft Windows, Web Site, LiveHelpNow, Live Chat Software, Live Chat System, Web Site Development, Web Technology, Internet

Software downloads 2009-11-10

XTreme Tweaks for WM6.5 (Mobile)

body,td,th {font-family: Arial, Helvetica, sans-serif;}.style22 {color: #FF0000; font-weight: bold; font-size: 24px; }.style23 {font-size: 18px;font-weight: bold;}.style24 {color: #FF0000;font-weight: bold;}Explore the FULL POTENTIAL of your Windows Mobile 6.5 ! XTreme Tweaks v1.0, best tool for Windows Mobile 6.5 personalization/customization.Easy to use, finger friendly, NO NEED FOR STYLUS!. Windows Mobile 6.5 ONLY !Available...

Tags: SIM Card, Phone, Microsoft Windows Mobile, Mobile, SMS, Option, Cherciu Bogdan-Paul, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Microsoft Windows, Mobile Operating Systems, Telecom & Utilities, Flash Memory, Operating Systems, Consumer Electronics, Personal Technology, Online Communications, Networking, Software

Software downloads 2009-11-07

Bumblebee DIY Edition 2.0 (Mobile)

A theme dedicated to Transformer. The best Bumblebee theme ever. Nice design in every detail. You won''t miss it as a Transformer fans! The very best theme is now updated according to many users'''' feedback: We made the theme''''s icons position as much as factory default, so you can enjoy...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Online Communications

Software downloads 2009-11-05

Bumblebee DIY Edition-COPY (Mobile)

A theme dedicated to Transformer. The best Bumblebee theme ever. Nice design in every detail. You won''t miss it as a Transformer fans! The very best theme is now updated according to many users'''' feedback: We made the theme''''s icons position as much as factory default, so you can enjoy...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Online Communications

Software downloads 2009-11-05

Bumblebee DIY Edition (Mobile)

A theme dedicated to Transformer. The best Bumblebee theme ever. Nice design in every detail. You won''t miss it as a Transformer fans! The very best theme is now updated according to many users'''' feedback: We made the theme''''s icons position as much as factory default, so you can enjoy...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Online Communications

Software downloads 2009-11-05

Hey HTC, where is your new QWERTY Google Android device?

I hope not...I'm a G1 user and an avid typer/texter/surfer. I write notes, song lyics, and many other things on my phone, and I'm a tactile feedback -obsessee. In fact, the lack of a hardware keyboard is what kept me away from the iPhone for so long. ...

Tags: Keyboards, Smart phones, High Tech Computer Corp., keyboard, T-Mobile, Facebook, phone, TMobile

Discussion threads 2009-10-30

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...

Tags: Information Technology, Forrester Research Inc., Business Satisfaction, Strategy, Management

White papers 2009-10-29

TimeLite 1.2.3 (Windows)

TimeLite is an easy-to-use, fast and powerful program designed for freelancers and small to medium sized companies who provide services and invoice their customers mainly by the hour. TimeLite is strongly focused on providing an easy and fast way to register the time you spend on your projects while getting...

Tags: Invoice, VanAI, TimeLite, Microsoft Windows, Operating Systems, Software

Software downloads 2009-10-28

A Net Neutrality Solution: Opinions Wanted

I’ve been thinking about Net Neutrality for some time and wanted to get your thoughts and feedback on a solution that seems, well,  so simple and obvious that I can't believe nobody has proposed it.  A bit of background before you dive-in. Before analyzing and tracking...

Tags: Content Provider, Net Neutrality, Gold/Platinum, Internet, Internet Service Providers (ISPs), Dave Greenfield

Blog posts 2009-10-26

Was Windows 7 totally your idea?

W7: Whose ideas?It is pretty clear that Apple and Microsoft "borrow" from each other. I don't think that's a problem, all competitors "borrow" each others' ideas and the consumer wins.What is clear, though, is that Microsoft did listen to alot of people but it wasn't those people that use...

Tags: Desktops, Crispin, Microsoft Corp., PC, Apple Macintosh, Apple Inc., Microsoft Windows 7, Microsoft Windows

Discussion threads 2009-10-22

SharePoint 2010 Vegas First Impressions

Kirk J Koenigsbauer • Microsoft Trying to write a blogpost about the SharePoint 2010 announcements today here in Las Vegas is like trying to summarize Microsoft in a few paragraphs. SharePoint, the fastest growing product in the company's history, is also arguably the...

Tags: Microsoft SharePoint, Microsoft Corp., Collaboration, Groupware, Content Management, Enterprise Software, Software, Oliver Marks

Blog posts 2009-10-19

iBlackberryV2(default hierarchy)-COPY (Mobile)

The return of the iBlackberry, equipped with dedicated improvements! A Theme Is Forever is the slogan! Nice feeling Guaranteed!The very best theme is now updated according to many users' feedback: We made the theme's icons position as much as factory default, so you can enjoy a seamlessly feeling, you dont...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Text Messaging/SMS/MMS, Online Communications, Cellular Phones, Consumer Electronics, Personal Technology

Software downloads 2009-09-29

Bumblebee Theme(default hierarchy) 2.0 (Mobile)

A theme dedicated to Transformer. The best Bumblebee theme ever. Nice design in every detail. You won''''t miss it as a Transformer fans! The very best theme is now updated according to many users'' feedback: We made the theme''s icons position as much as factory default, so you can enjoy...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Online Communications

Software downloads 2009-09-28