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Bradford & Bingley Drives Continuous Improvement With CDC Respond

Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford & Bingley wanted to develop improved transparency and gain insights into the customer experience by standardizing on 'Best practice' complaints and feedback management...

Tags: Continuous Improvement, CDC Software, Customer Feedback, Mortgages, Financial Planning, Financial Services, Finance, Capital Structures

Case studies 2008-01-30

About that leaked Windows 7 feature-request list...

About that leaked Windows 7 feature-request list...Why Ask For Feedback, If You Intend To Ignore It?Microsoft goes to the trouble to compile a list of features that everyone wants, but they will not deliver.Microsoft can now say:"We know you wanted that new file system, to bad!!!""We know you wanted security,...

Tags: Operating systems, Windows 7, Microsoft Windows, Microsoft Corp.

Discussion threads 2007-11-12

Additional Resources

10 ways to evaluate your IT management software

Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...

Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet

News items 2009-11-05

Hey HTC, where is your new QWERTY Google Android device?

I hope not...I'm a G1 user and an avid typer/texter/surfer. I write notes, song lyics, and many other things on my phone, and I'm a tactile feedback -obsessee. In fact, the lack of a hardware keyboard is what kept me away from the iPhone for so long. ...

Tags: Keyboards, Smart phones, High Tech Computer Corp., keyboard, T-Mobile, Facebook, phone, TMobile

Discussion threads 2009-10-30

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...

Tags: Information Technology, Forrester Research Inc., Business Satisfaction, Strategy, Management

White papers 2009-10-29

A Net Neutrality Solution: Opinions Wanted

I’ve been thinking about Net Neutrality for some time and wanted to get your thoughts and feedback on a solution that seems, well,  so simple and obvious that I can't believe nobody has proposed it.  A bit of background before you dive-in. Before analyzing and tracking...

Tags: Content Provider, Net Neutrality, Gold/Platinum, Internet, Internet Service Providers (ISPs), Dave Greenfield

Blog posts 2009-10-26

Was Windows 7 totally your idea?

W7: Whose ideas?It is pretty clear that Apple and Microsoft "borrow" from each other. I don't think that's a problem, all competitors "borrow" each others' ideas and the consumer wins.What is clear, though, is that Microsoft did listen to alot of people but it wasn't those people that use...

Tags: Desktops, Crispin, Microsoft Corp., PC, Apple Macintosh, Apple Inc., Microsoft Windows 7, Microsoft Windows

Discussion threads 2009-10-22

SharePoint 2010 Vegas First Impressions

Kirk J Koenigsbauer • Microsoft Trying to write a blogpost about the SharePoint 2010 announcements today here in Las Vegas is like trying to summarize Microsoft in a few paragraphs. SharePoint, the fastest growing product in the company's history, is also arguably the...

Tags: Microsoft SharePoint, Microsoft Corp., Collaboration, Groupware, Content Management, Enterprise Software, Software, Oliver Marks

Blog posts 2009-10-19

Intuit service shows how little patients count

OpportunityIf I wanted to make a lot of money spamming people, I'd just send out phony doctor bills.Nobody has any idea how many bills they are supposed to be getting, or how much they are supposed to be. One more for "lab fees" would probably get paid by a...

Tags: Insurance, Intuit Inc., patient, vet

Discussion threads 2009-09-25

Personalised Banking Services With Microsoft Dynamics CRM

Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...

Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Banking, Portals, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Financial Services, Internet, Marketing, Software

Case studies 2009-09-24

IBM Helping Lay Enhanced Collaboration Foundations for US Bank

Here's an interesting collaboration case history: US Bank, the 6th largest bank in the United States, are rationalizing around IBM's Lotus Notes 8.5, Quickr, and Sametime for their 58,000 employees. This week I spoke first with Bob Picciano, general manager of IBM Lotus...

Tags: Bank, IBM Lotus Notes, IBM Corp., Collaboration System, Groupware, Financial Services, Collaboration, E-mail Servers, Enterprise Software, Software, Oliver Marks

Blog posts 2009-09-18

The Adobe-Omniture deal: Does it make sense?

Adobe & Omniture makes senseOmniture currently have components for Adobe's Dreamweaver and Flash, to integrate analytics into web content and last time I used them, they really weren't that great. I imagine in Adobe's CS5 this integration will be very seamless, which will encourage Adobe's users to use Omniture over...

Tags: Financial Planning, Adobe Systems Inc., Omniture Inc., analytics

Discussion threads 2009-09-16

Animated Spotlight 1.00 (Mobile)

Enjoy & explore the ANIMATED screen on your phone with dedicated designing, creative tech inbuilt & surprising affordable price! We provide this theme according to many many fans'' feedback that: a lower price but still can experience our UNIQUE animated theme. Plz be kind to visit our other rocking animated...

Tags: Phone, Theme, Mobile, Shanghai Jibiao Info Tech, It', E-mail, Telecom & Utilities, Online Communications

Software downloads 2009-09-16

How Kanye West influences enterprise social business strategy

Entertainment personality Kanye West's outburst over the weekend at the MTV Video Music Awards ceremony has implications for the enterprise business world. Jive Software, whose 'SBS' Social Business Software 'frees people to engage in open, natural business conversations and workflows that typically are...

Tags: Marketing, Collaboration, Analytics, Twitter Inc., Social Media, Entertainment, Business Strategy, MTV, Radian6, Jive Software, Financial Planning, Finance, Oliver Marks

Blog posts 2009-09-14

Intuit's reported purchase of Mint: A fine defensive move

NervousIntuit never merged their online product and their excellent Paytrust product, and now they are likely to screw up mint, which I liked as well. This does not bode well.I dislike having my financial info on the web.Must just be me, since all those Mint users don't seem concerned. ...

Tags: Tools & Techniques, Intuit Inc., reported purchase, defensive move

Discussion threads 2009-09-14

eBay names Sun veteran head of data center strategy

EBay has appointed Dean Nelson, a Sun Microsystems veteran, to be in charge of its data center strategy. Nelson will be senior director of global data center strategy, architecture and operations. Nelson is founder of Data Center Pulse, a non-profit data center industry group. ...

Tags: Strategy, Data Center, Sun Microsystems Inc., eBay Inc., Dean Nelson, Data Centers, Storage, Hardware, Data Management, Larry Dignan

Blog posts 2009-09-08

Hadith (Mobile)

An easy and convenient way to read the Honorable Hadiths from the famous Hadith books Sahih Bukhari, Sahih Muslim, Riyad us-Saliheen, Holy Hadiths and Arba'''in An Nawawi Add a certain Hadith to your favourites and retrieve it later at anytime. You can also share it via SMS. Search for a...

Tags: Ability, Mobile, Word, SMS, ASGATech, Hadith, Text Messaging/SMS/MMS, Telephony, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Networking

Software downloads 2009-09-07

AT&T customers speak out over poor service

RE: AT&T customers speak out over poor serviceAll that is AT&T is EVIL & bad! Did anyone really expect different with the pretty looking iPhone? - Sierra Night TideAT&T/iPhone in AtlantaI have been out to northern California and my iPhone and the other AT&T phones in my family are just...

Tags: Smart phones, Text messaging/SMS/MMS, Cellular phones, ATT, AT&T Corp., poor service, Apple iPhone

Discussion threads 2009-09-04

News to know: VMWorld; Disney-Marvel; netbooks; Blackberry Storm; mobile banking; Apple

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Dan Kusnetzky: Doing the VMworld Dance, Day 1 Jason Perlow: Frugal Tech Show: Speaking with Centrify at VMWorld 2009...

Tags: Larry Dignan, Mobile, Mobile Banking, Andrew Nusca, Apple Inc., RIM BlackBerry, Netbook, BlackBerry Storm, Netbooks, Nettops & MIDs, Microsoft Windows 7, Wiki, Hardware, Online Communications, Sam Diaz

Blog posts 2009-09-01

The Aquarium Theme (Mobile)

The classical & beautiful aquarium theme on your phone! Proudly presented by MMMOOO Art Designing. Updated!! Make the menu background fuzzy, more contrasting; detail points revision according to many users'' feedback.Features: 1. The most classical scene when you thinking of a standby screen 2. Nice details in every little points...

Tags: Theme, Mobile, Shanghai Jibiao Info Tech, E-mail, Online Communications

Software downloads 2009-08-28