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- Enterprise 2.0: What do we know today about moving our organizations into the 21st century?
- Enterprise 2.0 ROIDion - An extremely interesting article. As a vendor of social software, we're often exposed to an intriguing mix of the trends that you've outlined above. In particular, we've noticed that those common internal advocates you mentioned (e.g. corporate communications, knowledge management) are already sold on the benefits...
- Tags: Sales force management, Enterprise 2.0, E 2.0
- Discussion threads 2009-11-13
- The role of data governance in the enterprise
- According to analyst reports, the volume of enterprise data doubles every 18 months - and a lot information is inaccurate, duplicated or out-of-date and needs to be managed. Commentary - Every corporate decision and operation relies on the quality of the organization?s underlying data. ...
- Tags: Data Quality, Data Governance, Databases, Enterprise Software, Software, data management, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News, Navin Sharma Pitney Bowes Business Insight, Special to ZDNet News
- News items 2009-11-12
- No more servers? Rackspace says IT workers are tired of them
- And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...
- Tags: Servers, server, information technology, Rackspace
- Discussion threads 2009-11-10
- Support Strategies: Customer Experience Management
- Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance...
- Tags: Strategy, Customer Experience
- White papers 2009-11-06
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- The Enterprise 2.0 Value Propositions Agenda
- Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...
- Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks
- Blog posts 2009-11-05
- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Figuring the value of software
- Shallow, trivial analysisThis is a shallow, trivial analysis. You claim that ERP is 143 times the cost per user than SuccessFactors. You offer no proof of this claim, using the list price of a perpetual license for ERP compared to your calculation for the average revenue per customer's employee for...
- Tags: Enterprise resource planning (ERP), Software as a Service (SaaS), Enterprise software, Operational planning, software, ERP, SuccessFactors Inc., software-as-a-service
- Discussion threads 2009-11-02
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Tags: cloud computing, Storage management, Google Inc., hardware, virtualization
- Discussion threads 2009-10-29
- Can open source software stop IT failure?
- I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...
- Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software
- Discussion threads 2009-10-26
- Antitrust: Time to break apart the phone companies -- again?
- Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...
- Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust
- Discussion threads 2009-10-21
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- AutoVirt 3: Storage management control
- petite women alike.Choosing a Wedding Dresses is probably one of the most important items ever purchased in a girla??s life. It is a reflection of her heart. Yet, weddings can be quite expensive nowadays, but the Wedding Dresses does not have to be! Bridal stores across the country have a...
- Tags: Gender and diversity, storage, storage management, gown, dress, bodice, bride
- Discussion threads 2009-10-17
- HP Answers Thin Client Questions
- Ingratiating"Thanks HP for working with me on this."... translation ..."Does a prominant technology blogger have to pillory your company in public to get any response to a standard question for a potential customer? Order book must be pretty full at the moment ... or perhaps the client management and customer...
- Tags: Hewlett-Packard Co.
- Discussion threads 2009-10-06
- Cisco Buys Tandberg on its way to be your B2B video conferencing partner
- I spent a day with Tandberg management last week and came away very impressed with some things I can't share and also some things that I can share. Tandberg has: Great HD videoconferencing solutions in room-sized all the way down to Webcam. Yep, a Webcam image looks...
- Tags: Video Conferencing, Video, Cisco Systems Inc., B2B, Tandberg, Business Person, Corporate Communications, Marketing, Ted Schadler
- Blog posts 2009-10-01
- infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
- infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital content to students - through digital supply chain management and governance and provide the ability to quickly and proactively trace problems in digital content provision to infinitas, the hosting provider, the publisher...
- Tags: Oracle Corp., Customer Satisfaction, Digital Content
- Case studies 2009-10-01
- Annual cost of IT failure: $6.2 trillion
- I'm not buying their claims.. It looks like they're declaring all IT activities as a failure which is patently ridiculous.. The companies I support rarely experience a failure. I do the product evaluations up front and determine if a product is worthy of purchase and deployment. I use...
- Tags: Tools & Techniques, Strategy, software, CPU, information technology, IT Failure
- Discussion threads 2009-09-30
- Xerox buys ACS; Makes its big services bet
- ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...
- Tags: Document management, Outsourcing, Xerox Corp., ACS, big service
- Discussion threads 2009-09-28
- Why you should be glad about Gmail failures
- A future that will never happen."But the way I look at it, every Gmail outage is a small investment I?m willing to make towards a future when I?ll be able to take its reliability utterly for granted."Keep dreaming.They are machines created by humans, maintained by humans, running software created by...
- Tags: Manufacturing, E-mail providers, Perfection, outage, Google Inc., Google Gmail
- Discussion threads 2009-09-24
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