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- Interwoven identifies the complexity of brand management
- Interwoven identifies the complexity of brand managementExperiences are more than just contentInterwoven is a good company with good products, but its definition of Customer Experience Management seems quite limited. Sure, presenting a consistent brand is important to companies – and probably even useful in some way to customers – but...
- Tags: Branding, Marketing research, Interwoven, Customer Experience Management, brand, brand management
- Discussion threads 2006-07-18
- Does Your CRM System Know What Customers Are Thinking?: "Here's How It Can..."
- CRM is a good start. However, today's CEOs are waking up to the sober reality: CRM has not enabled major leaps forward in customer focus. That's where Customer Experience Management CEM comes in. Each and every one of a person's customers has valuable information to share and CEM captures that...
- Tags: CRM System, CRM, Customer Experience Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
Additional Resources
- Enterprise password management really isn't a good idea
- Being at a university and working for a government department allows me to understand this concept well. There are shared resources here, there and everywhere, provided by different people and providers, all open to a "certain type" of person - employees or students. By having a single sign-on SSO point...
- Tags: Software, Password Management, Mozilla Firefox, Password, Single Sign-on, RoboForm Enterprise, Zack Whittaker
- Blog posts 2008-09-05
- NetSuite moves early to support Chrome
- NetSuite said Friday that it will offer native support for Google's Chrome browser, which is in beta and may not be enterprise strength yet. In a statement, NetSuite said its CRM, e-commerce, accounting and OpenAir unit will support Chrome in phases with support being complete in mid-October....
- Tags: NetSuite Inc., Web Browsers, Internet, Larry Dignan
- Blog posts 2008-09-05
- Chrome's JavaScript poses challenge to Silverlight
- Experts speaking at Microsoft's TechEd conference in Australia warn that JavaScript will continue to get speedier, making it the biggest rival of Silverlight technology. The biggest rival for Microsoft's next-generation Silverlight web technology will be JavaScript, not Adobe's ubiquitous Flash, according to experts speaking at Microsoft's TechEd conference in...
- Tags: Microsoft Silverlight, JavaScript, Chrome, Scripting Languages, Software/Web Development, Web Development, Suzanne Tindal ZDNet Australia, Silverlight, Microsoft, Adobe, Flash, Google
- News items 2008-09-05
- EA's 'Spore' aims to create new worlds, businesses
- Electronic Arts's creature-building game "Spore" offers players a chance to develop new worlds--and maybe even new lines of business for the video game maker. RALEIGH, North Carolina--Electronic Arts's creature-building game Spore offers players a chance to develop new worlds--and maybe even new lines of business for the video game...
- Tags: Electronic Arts Inc., Spore, Games, Personal Technology, Reuters, Electronic Arts, video games, Nintendo
- News items 2008-09-05
- Video: Google Apps adoption rates up
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, discusses the user acceleration of its Google Apps software. Glotzbach also shows a chart on how the company's Google Docs word processing product has surpassed Sun's OpenOffice in the last year and is slowly...
- Tags: Google Inc., Google Apps, Video, Cloud Computing, OpenOffice, Office Suites, Software, Larry Dignan
- Blog posts 2008-09-05
- VMworld is bringing out the vendors
- Planning for an announcement is a challenging task. Large suppliers know that just about whatever they do will be picked up by the media and presented to the world. Smaller vendors have a much more difficult time getting heard. So, picking the right place and time for an announcement is...
- Tags: Supplier, Announcement, VMworld, Channel Management, Marketing, Dan Kusnetzky
- Blog posts 2008-09-05
- Martin jabs back at Comcast over suit
- FCC chairman Kevin J. Martin responded to Comcast's lawsuit challenging the agency's authority to sanction the company. "Given Comcast's past failure to disclose its network management practices to its customers, it is important Comcast respond to the many still-unanswered questions about its new management techniques," Martin...
- Tags: Comcast Corp., Federal Government, Advertising & Promotion, Productivity, Networking, Government, Marketing, Richard Koman
- Blog posts 2008-09-04
- Red Hat draws its line in the virtual sand with Qumranet
- The caves of Qumran, located in in the highly disputed region of the West Bank that sits between Israel and Jordan and is populated by both Palestinians and Jews, is where the famous Dead Sea Scrolls were discovered. The scrolls are said by many Judaic scholars...
- Tags: Hypervisor, Red Hat Inc., Virtual Desktop, Qumranet, Open Source KVM, Virtualization, Hardware, Jason Perlow
- Blog posts 2008-09-04
- Handicapping the Fall Enterprise Software Race: SAP vs. Oracle vs. Microsoft
- It's leapfrog time in enterprise software land, and the next frog to jump will be Oracle, which is hosting industry analysts next week in Redwood Shores and then hosting the entire world at its much-too-massive Open World Conference in San Francisco the following week. Oracle is...
- Tags: Strategy, Small And Medium Enterprise, Oracle Corp., SAP AG, Microsoft Corp., Smb/Sme, Enterprise Software, Software, Joshua Greenbaum
- Blog posts 2008-09-04
- Google Apps adoption rates up
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, discusses the user acceleration of its Google Apps software. Glotzbach also shows a chart on how the company's Google Docs word processing product has surpassed Sun’s OpenOffice in the last year and is slowly...
- Tags: Google Inc., Google Apps, Cloud Computing, OpenOffice, Office Suites, Software, Microsoft Office
- Videos 2008-09-04
- SocialCast: enterprise Twitter/FriendFeed mashup
- SocialCast has revamped its group comms service, given it a facelift, aligned itself more closely to consumery apps like Twitter and FriendFeed and then given it an enterprise twist. As far as I am aware, this is the first enterprise facing application that has gotten close...
- Tags: Enterprise, Mashup, SocialCast, Pricing, Sales Force Management, Branding, Wiki, Marketing Research, Marketing, Sales, Online Communications, Dennis Howlett
- Blog posts 2008-09-04
- Video: Google demos speed benchmarks for Chrome
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, touts interface features for the company's Chrome browser. He also does a performance benchmark test comparing the new browser to Microsoft's Internet Explorer. More Office 2.0 coverage: Google's...
- Tags: Google Inc., Video, Web Browser, Conference, Office 2.0, Web Browsers, Internet, Larry Dignan
- Blog posts 2008-09-04
- Google demos speed benchmarks for Chrome
- At the Office 2.0 Conference in San Francisco, Matthew Glotzbach, product management director of Google Enterprise, touts interface features for the company's Chrome browser. He also does a performance benchmark test comparing the new browser to Microsoft's Internet Explorer.
- Tags: Google Inc., Web Browser, Web Browsers, Internet, Chrome, Internet Explorer
- Videos 2008-09-04
- Deploying and managing online communities: Who, how and why?
- There was an interesting discussion at Office 2.0 that dealt with the topic of online communities. There's a lot of noise on the Web today and it's easy for that to noise to get – for lack of a better phrase – out of control. So should a company try...
- Tags: Community, Marketing Research, Sales Strategy, Marketing, Sales, Sam Diaz
- Blog posts 2008-09-04
- Comcast challenges FCC authority
- I don't have time to review this right now, but I wanted to get it up ASAP. Comcast is appealing the FCC decision on network management, even though it plans to comply. Here's the message I received: In connection with its filing today in the...
- Tags: FCC, Commission, Network, Comcast Corp., Network Management, Sales Force Management, Federal Government, Internet, Networking, Sales, Government, Richard Koman
- Blog posts 2008-09-04
- Are we "done" with rich Internet applications?
- This week I've been putting together slides and preparing for my talk at Web 2.0 Expo New York City. I'm doing one titled "Making Sense of Rich Internet Applications" so it's more of a general talk covering everything from Adobe's stuff, to Microsoft Silverlight, to the mobile world, and now...
- Tags: Rich Internet Application, Ryan Stewart
- Blog posts 2008-09-04
- The power of standard protocols
- I've spent the past few months as the primary developer at a very small company. An important technology to this company is Instant Messaging, as it plays an essential part in our approach to unified messaging. This has meant that I have had to build, in-house, our...
- Tags: IM, Jabber, Protocol, XMPP, Instant Messaging, Internet, Online Communications, John Carroll
- Blog posts 2008-09-04
- Wireless Access: What Price Speed
- Is Verizon missing a trick in its trench warfare with Cablevision? Or has the maverick cable operator found an Achilles heel in the telephone operator's methods of providing TV, phone and particularly Internet access to customers in the New York area – and possibly nationwide? One...
- Tags: Cablevision Systems Corp., Verizon Communications Inc., Broadband, Wireless Access, Wireless LANs, Wi-Fi, Wireless, Broadband Internet, Internet, Network Technology, Telecommunications, Networking, Tom Steinert-Threlkeld
- Blog posts 2008-09-04
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