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	<title><![CDATA[customer data Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/customer+data.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer data]]></description>
	<s:counts start="0" returned="11" found="11" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Emaar Misr Increases Business and Employee Efficiency by 60%]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971395]]></link>
		<description><![CDATA[Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge was to eliminate errors arising from manual re-entry and manipulating customer data in spreadsheets and eliminate inefficient manual data sharing processes....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Mar 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[Customer Data]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware+upgrade.html"><![CDATA[Hardware Upgrade]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	</item>
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		<title><![CDATA[Coveo G2B for CRM provides search-based single customer view from disparate content sources]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Gardner/?p=2697]]></link>
		<description><![CDATA[I'm interested in seeing more mashups of search from across many enterprise and web-based providers including social networks to give even more complete and vetted views of customers, suppliers, partners, employees and any others that relate to business activities or ecologies. The information is out there, just waiting to be...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 27 Jun 2008 06:56:44 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/coveo+solutions+inc..html"><![CDATA[Coveo Solutions Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[Customer Data]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+gardner.html"><![CDATA[Dana Gardner]]></category>
	</item>
	<item>
		<title><![CDATA[DSC Consulting Improves Visibility Into Customer Data and Boosts New Contract Business by 25%]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382651]]></link>
		<description><![CDATA[DSC Consulting wanted to improve visibility into sales and customer data and enhance ability to cross and up-sell by consolidating multiple sales databases into one master record. The challenge was to enable IT team to focus on strategic activities, rather than managing applications. DSC Consulting replaced Sales Logic and ACT!...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/dsc+consulting.html"><![CDATA[DSC Consulting]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[Customer Data]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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		<title><![CDATA[Larry Ellison: First Fusion apps to arrive early in 2008]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=7034]]></link>
		<description><![CDATA[For the final Oracle OpenWorld keynote, singer Billy Joel, part of the evening entertainment lineup, introduced Larry Ellison, who is celebrating 30 years at the helm of the company he co-founded.    He announced that the first Fusion applications would come out early in 2008, focusing on salesforce...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 14 Nov 2007 14:55:47 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/application.html"><![CDATA[Application]]></category>
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		<category domain="http://updates.zdnet.com/tags/red+hat+inc..html"><![CDATA[Red Hat Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+ellison.html"><![CDATA[Larry Ellison]]></category>
		<category domain="http://updates.zdnet.com/tags/fusion+middleware.html"><![CDATA[Fusion Middleware]]></category>
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		<title><![CDATA[Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10741-0.html?forumID=1&threadID=40707&messageID=752445&start=0]]></link>
		<description><![CDATA[Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.Must: MandateCouldn't agree with you more:[i][b]"Another issue? Although they're physically possible with many e-mail systems, encryption and digital signing of e-mail — two measures that can also play a role in eliminating spam (and...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 06 Nov 2007 12:51:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM software]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[customer data]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[e-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+industry.html"><![CDATA[financial industry]]></category>
		<category domain="http://updates.zdnet.com/tags/phishing.html"><![CDATA[phishing]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/spam.html"><![CDATA[spam]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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	</item>
	<item>
		<title><![CDATA[Microsoft shares tips for unlocking customer data]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-3513-0.html?forumID=1&threadID=16557&messageID=328783&start=0]]></link>
		<description><![CDATA[Microsoft shares tips for unlocking customer dataUnlocking customer data? Easy if it is stored on a Microsoft platform.Just hack in and take what you want.So what was this all about?They spent $500,000 and nine months developing some sort of application that's in beta.  That would be 2 or 3...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 09 Jan 2006 14:45:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/unix.html"><![CDATA[UNIX]]></category>
		<category domain="http://updates.zdnet.com/tags/open+source.html"><![CDATA[OPEN SOURCE]]></category>
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		<category domain="http://updates.zdnet.com/tags/hacking.html"><![CDATA[hacking]]></category>
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		<title><![CDATA[Marriott reports customer data missing]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1009-0.html?forumID=1&threadID=16363&messageID=325106&start=0]]></link>
		<description><![CDATA[Marriott reports customer data missingTreat those backup tapes like they were gold barsYour job is on the lineI'm talking to all you systems administrators out thereThis stuff is really not funny.You know the tapes had to have ended up in the wrong hands or they would've never copped to itI...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 02 Jan 2006 12:44:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+nt.html"><![CDATA[Microsoft Windows NT]]></category>
		<category domain="http://updates.zdnet.com/tags/marriott.html"><![CDATA[Marriott]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[customer data]]></category>
	</item>
	<item>
		<title><![CDATA[Sony denies seeking PSP customer data]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1040-0.html?forumID=1&threadID=11407&messageID=227667&start=0]]></link>
		<description><![CDATA[Sony denies seeking PSP customer dataRe: Sony denies seeking PSP customer data[i]Sony's president of consumer sales, Stan Glasgow, told CNET News.com that rather than targeting customers, the company is going to court on Monday to ask for an injunction against companies that participate in the underground market for the devices,...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Sat, 25 Jun 2005 12:26:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sony+corp..html"><![CDATA[Sony Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/psp+customer+data.html"><![CDATA[PSP customer data]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[customer data]]></category>
		<category domain="http://updates.zdnet.com/tags/sony+playstation+portable.html"><![CDATA[Sony PlayStation Portable]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SNE</category>
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		<title><![CDATA[DSW Shoe customer data stolen]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1009-0.html?forumID=1&threadID=8820&messageID=176816&start=0]]></link>
		<description><![CDATA[DSW Shoe customer data stolenSafety critical systems and internetKind'a shows you why safety systems shouldn't be connected over the net. If they can't keep credit card and personal information from being hacked it's better not to risk sending any safety critical data over the public network I would think.another *nix...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 10 Mar 2005 08:14:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating systems]]></category>
		<category domain="http://updates.zdnet.com/tags/dsw.html"><![CDATA[DSW]]></category>
		<category domain="http://updates.zdnet.com/tags/unix.html"><![CDATA[Unix]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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	<item>
		<title><![CDATA[Oracle Case Study: Danka Office Imaging]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=166395]]></link>
		<description><![CDATA[Danka Business Systems PLC is a leading independent provider of enterprise imaging systems and services. Danka's Americas-based operations required integrated customer data for greater efficiency and meeting reporting requirements of Sarbanes-Oxley, as data was fragmented by functional applications. Obtaining accurate customer data was high maintenance and expensive. Data warehouse approach...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
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		<title><![CDATA[Office Business Application Improves Sales Force Productivity, Helps Increase Sales]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=312352]]></link>
		<description><![CDATA[Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to spend too much time entering customer data instead of in front of customers....]]></description>
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