customer data

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Emaar Misr Increases Business and Employee Efficiency by 60%

Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge was to eliminate errors arising from manual re-entry and manipulating customer data in spreadsheets and eliminate inefficient manual data sharing processes....

Tags: Oracle Corp., Customer Data, Hardware Upgrade, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Hardware, Software, Marketing

Case studies 2009-03-01

Coveo G2B for CRM provides search-based single customer view from disparate content sources

I'm interested in seeing more mashups of search from across many enterprise and web-based providers including social networks to give even more complete and vetted views of customers, suppliers, partners, employees and any others that relate to business activities or ecologies. The information is out there, just waiting to be...

Tags: Coveo Solutions Inc., CRM, Customer Data, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Dana Gardner

Blog posts 2008-06-27

DSC Consulting Improves Visibility Into Customer Data and Boosts New Contract Business by 25%

DSC Consulting wanted to improve visibility into sales and customer data and enhance ability to cross and up-sell by consolidating multiple sales databases into one master record. The challenge was to enable IT team to focus on strategic activities, rather than managing applications. DSC Consulting replaced Sales Logic and ACT!...

Tags: Oracle Corp., DSC Consulting, Customer Data, Sales Strategy, Sales Force Management, Sales

Case studies 2008-06-01

Larry Ellison: First Fusion apps to arrive early in 2008

For the final Oracle OpenWorld keynote, singer Billy Joel, part of the evening entertainment lineup, introduced Larry Ellison, who is celebrating 30 years at the helm of the company he co-founded. He announced that the first Fusion applications would come out early in 2008, focusing on salesforce...

Tags: Application, Oracle Corp., Red Hat Inc., Larry Ellison, Fusion Middleware, Customer Data, Sales Library, Sales Strategy, Sales Force Management, Linux, Open Source, Sales, Operating Systems, Software, Dan Farber

Blog posts 2007-11-14

Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.

Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.Must: MandateCouldn't agree with you more:[i][b]"Another issue? Although they're physically possible with many e-mail systems, encryption and digital signing of e-mail — two measures that can also play a role in eliminating spam (and...

Tags: CRM, CRM software, customer data, e-mail, financial industry, phishing, Salesforce.com Inc., spam

Discussion threads 2007-11-06

Microsoft shares tips for unlocking customer data

Microsoft shares tips for unlocking customer dataUnlocking customer data? Easy if it is stored on a Microsoft platform.Just hack in and take what you want.So what was this all about?They spent $500,000 and nine months developing some sort of application that's in beta. That would be 2 or 3...

Tags: UNIX, OPEN SOURCE, Operating systems, Trashdot, Linux, Microsoft Corp., customer data, hacking

Discussion threads 2006-01-09

Marriott reports customer data missing

Marriott reports customer data missingTreat those backup tapes like they were gold barsYour job is on the lineI'm talking to all you systems administrators out thereThis stuff is really not funny.You know the tapes had to have ended up in the wrong hands or they would've never copped to itI...

Tags: Microsoft Windows NT, Marriott, customer data

Discussion threads 2006-01-02

Sony denies seeking PSP customer data

Sony denies seeking PSP customer dataRe: Sony denies seeking PSP customer data[i]Sony's president of consumer sales, Stan Glasgow, told CNET News.com that rather than targeting customers, the company is going to court on Monday to ask for an injunction against companies that participate in the underground market for the devices,...

Tags: Sony Corp., PSP customer data, customer data, Sony PlayStation Portable

Discussion threads 2005-06-25

DSW Shoe customer data stolen

DSW Shoe customer data stolenSafety critical systems and internetKind'a shows you why safety systems shouldn't be connected over the net. If they can't keep credit card and personal information from being hacked it's better not to risk sending any safety critical data over the public network I would think.another *nix...

Tags: Operating systems, DSW, Unix, Microsoft Corp., customer data

Discussion threads 2005-03-10

Oracle Case Study: Danka Office Imaging

Danka Business Systems PLC is a leading independent provider of enterprise imaging systems and services. Danka's Americas-based operations required integrated customer data for greater efficiency and meeting reporting requirements of Sarbanes-Oxley, as data was fragmented by functional applications. Obtaining accurate customer data was high maintenance and expensive. Data warehouse approach...

Tags: Oracle Corp., Microsoft Office, Danka Business Systems Plc., Customer Data, Sarbanes-Oxley, Regulatory Compliance, Document Management, Business Intelligence, Regulations, Storage, Databases, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Enterprise Software, Software, Managerial Accounting, Data Management, Hardware

Case studies

Office Business Application Improves Sales Force Productivity, Helps Increase Sales

Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to spend too much time entering customer data instead of in front of customers....

Tags: Sales Force, Business Application, Microsoft Corp., Office Business Application, Customer Data, Sales Strategy, Sales Force Management, Microsoft Office, Enterprise Software, Sales, Office Suites, Software

Case studies

Additional Resources

Comfy Hotel Reservation 3.1 (Windows)

Comfy Hotel Reservation assists hotels, apartments, b&b accommodations, motels, guest-houses or holiday homes in managing and maintaining reservations. The system is fully scalable and designed to provide extensive flexibility and varied choices. Hotels and travel agents can achieve maximum time efficiency and best costs in processing reservations. This modern and...

Tags: Reservation, OrgBusiness Software, Comfy Hotel Reservation, Americans With Disabilities Act (ADA), Microsoft Windows, Microsoft Outlook, Real Estate, Hacking, Human Resources, Gender And Diversity, Operating Systems, Software, Microsoft Office, Office Suites, Business Operations, Security

Software downloads 2009-11-26

Does virtualization equal cloud computing?

I would say yesThere is no need to buy 'stand alone' servers any longer in functionality when you can put it in a Blade 'name your flavor' chassis.Virtualization with VMware/RHEL or some vendor is the best way to get it off bare-metal...Doing baremetal rebuilds is time consuming and it takes...

Tags: Data centers, Servers, Utility computing, server, cloud computing, virtualization, cluster

Discussion threads 2009-11-25

SOHO Organizer 8.09 (Mac)

SOHO Organizer is the official successor to Personal Organizer and Group Organizer and represents a 100% Cocoa rewrite of the former products. This means SOHO Organizer presents a first-class Mac OS X experience complete with all the features Mac OS X users expect: Aqua interface, Unicode compliance, built-in spell checking,...

Tags: Apple Macintosh, SOHO, Chronos, SOHO Organizer, Apple Mac OS X, Operating Systems, Software, Apple Mac OS

Software downloads 2009-11-25

Apple ads dodge the network coverage issues

Misleading advertising is in Apple's DNAWhy would their carrier be otherwise?RE: Apple ads dodge the network coverage issuesI saw the "What time's the movie" add last night. In the real world, it would not play out the way it is shown. The fine print at the end of...

Tags: Cellular phones, Wireless and Mobility, RSS, HTC Hero, AT&T Corp., Verizon Communications Inc., Apple Inc., advertisement, TELUS Corp., 3G, network

Discussion threads 2009-11-24

HP vs. Dell: Showdown at the Windows 7 upgrade corral

Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...

Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7

Discussion threads 2009-11-24

PeerTranet Business 2010 Free Edition 4.0 (Windows)

If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business inventory solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 is a free program that can manage your inventory,...

Tags: Microsoft Windows, PeerTranet, PeerTranet Business 2010, Help Desk, Asset Management, Smb/Sme, Call Centers, Storage, Tools & Techniques, It Operations, Financial Services, Operational Planning, Finance, Business Operations, Hardware, Management

Software downloads 2009-11-24

Hands on with new Roku Channel Store; is cable TV still worth the cost?

Not available on the N1000I don't see any options for this on my N1000.Bummer.Has the resolution improved on HD content?That was one thing I'd like to know. I can see a future, where everything you would ever need in the home will go thru the internet. I am already set...

Tags: Cable, TVs, TV & Home Theater, Network technology, Advertising & Promotion, FrameChannel, video quality, Roku Inc., cable television

Discussion threads 2009-11-23

CRM+ 5.1.4 (Windows)

CRM+ is a user-friendly, easy-to-understand customer relationship management CRM software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base and many more customer related functions. It was built using the award winning FileMaker database engine and...

Tags: Idealisator Hungary, CRM+, Microsoft Windows, Microsoft Windows 7, Apple Mac OS X, Operating Systems, Apple Mac OS, Software

Software downloads 2009-11-23

1st Mac Mailer 3.6 (Mac)

1st Mac Mailer is mass-mailing software used by various e-commerce providers to deliver personalized email messages to their customers when they are needed to be notified about different events. These e-notifications vary from simple email notifications about product updates or new product releases to more complex newsletters and invoices. If...

Tags: Apple Macintosh, Ixis, Export Feature, Desktops, Hardware

Software downloads 2009-11-22