customer data

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Emaar Misr Increases Business and Employee Efficiency by 60%

Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge was to eliminate errors arising from manual re-entry and manipulating customer data in spreadsheets and eliminate inefficient manual data sharing processes....

Tags: Oracle Corp., Customer Data, Hardware Upgrade, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Hardware, Software, Marketing

Case studies 2009-03-01

Coveo G2B for CRM provides search-based single customer view from disparate content sources

I'm interested in seeing more mashups of search from across many enterprise and web-based providers including social networks to give even more complete and vetted views of customers, suppliers, partners, employees and any others that relate to business activities or ecologies. The information is out there, just waiting to be...

Tags: Coveo Solutions Inc., CRM, Customer Data, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Dana Gardner

Blog posts 2008-06-27

DSC Consulting Improves Visibility Into Customer Data and Boosts New Contract Business by 25%

DSC Consulting wanted to improve visibility into sales and customer data and enhance ability to cross and up-sell by consolidating multiple sales databases into one master record. The challenge was to enable IT team to focus on strategic activities, rather than managing applications. DSC Consulting replaced Sales Logic and ACT!...

Tags: Oracle Corp., DSC Consulting, Customer Data, Sales Strategy, Sales Force Management, Sales

Case studies 2008-06-01

Larry Ellison: First Fusion apps to arrive early in 2008

For the final Oracle OpenWorld keynote, singer Billy Joel, part of the evening entertainment lineup, introduced Larry Ellison, who is celebrating 30 years at the helm of the company he co-founded. He announced that the first Fusion applications would come out early in 2008, focusing on salesforce...

Tags: Application, Oracle Corp., Red Hat Inc., Larry Ellison, Fusion Middleware, Customer Data, Sales Library, Sales Strategy, Sales Force Management, Linux, Open Source, Sales, Operating Systems, Software, Dan Farber

Blog posts 2007-11-14

Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.

Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.Must: MandateCouldn't agree with you more:[i][b]"Another issue? Although they're physically possible with many e-mail systems, encryption and digital signing of e-mail — two measures that can also play a role in eliminating spam (and...

Tags: CRM, CRM software, customer data, e-mail, financial industry, phishing, Salesforce.com Inc., spam

Discussion threads 2007-11-06

Microsoft shares tips for unlocking customer data

Microsoft shares tips for unlocking customer dataUnlocking customer data? Easy if it is stored on a Microsoft platform.Just hack in and take what you want.So what was this all about?They spent $500,000 and nine months developing some sort of application that's in beta. That would be 2 or 3...

Tags: UNIX, OPEN SOURCE, Operating systems, Trashdot, Linux, Microsoft Corp., customer data, hacking

Discussion threads 2006-01-09

Marriott reports customer data missing

Marriott reports customer data missingTreat those backup tapes like they were gold barsYour job is on the lineI'm talking to all you systems administrators out thereThis stuff is really not funny.You know the tapes had to have ended up in the wrong hands or they would've never copped to itI...

Tags: Microsoft Windows NT, Marriott, customer data

Discussion threads 2006-01-02

Sony denies seeking PSP customer data

Sony denies seeking PSP customer dataRe: Sony denies seeking PSP customer data[i]Sony's president of consumer sales, Stan Glasgow, told CNET News.com that rather than targeting customers, the company is going to court on Monday to ask for an injunction against companies that participate in the underground market for the devices,...

Tags: Sony Corp., PSP customer data, customer data, Sony PlayStation Portable

Discussion threads 2005-06-25

DSW Shoe customer data stolen

DSW Shoe customer data stolenSafety critical systems and internetKind'a shows you why safety systems shouldn't be connected over the net. If they can't keep credit card and personal information from being hacked it's better not to risk sending any safety critical data over the public network I would think.another *nix...

Tags: Operating systems, DSW, Unix, Microsoft Corp., customer data

Discussion threads 2005-03-10

Oracle Case Study: Danka Office Imaging

Danka Business Systems PLC is a leading independent provider of enterprise imaging systems and services. Danka's Americas-based operations required integrated customer data for greater efficiency and meeting reporting requirements of Sarbanes-Oxley, as data was fragmented by functional applications. Obtaining accurate customer data was high maintenance and expensive. Data warehouse approach...

Tags: Oracle Corp., Microsoft Office, Danka Business Systems Plc., Customer Data, Sarbanes-Oxley, Regulatory Compliance, Document Management, Business Intelligence, Regulations, Storage, Databases, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Enterprise Software, Software, Managerial Accounting, Data Management, Hardware

Case studies

Office Business Application Improves Sales Force Productivity, Helps Increase Sales

Microsoft needed to make the customer data in its Siebel customer relationship management system and other applications more accessible and usable to the company's enterprise sales force. The Siebel UI was frustrating to use, forcing salespeople to spend too much time entering customer data instead of in front of customers....

Tags: Sales Force, Business Application, Microsoft Corp., Office Business Application, Customer Data, Sales Strategy, Sales Force Management, Microsoft Office, Enterprise Software, Sales, Office Suites, Software

Case studies

Additional Resources

EZ-Format for Excel 7.3 (Windows)

Save time creating better formatted worksheets utilizing dozens of features too time consuming to implement using only Excel. In seconds turn unformatted data into a feature-rich, printer-ready formatted worksheet. Create subtotals mixing counts, sums, and Excel formulas on every subtotal row. Subtotals are completely bolded, shaded and correctly display when...

Tags: Microsoft Windows, Data Presentation Products, Microsoft Excel, Microsoft Office, Office Suites, Software

Software downloads 2009-11-06

Windows 7's default UAC bypassed by 8 out of 10 malware samples

RE: Windows 7's default UAC bypassed by 8 out of 10 malware samplesyawnWho can I trust *now*....Even Ed Bott said '7' was more secure!The Windows Infect Season is not over yet.. Nothing's changed.... That people even USE Windows these days is quite remarkable.... It must be the power of habit...

Tags: Spyware, adware & malware, Cyberthreats, Viruses and worms, SECURITY, Operating systems, Microsoft Windows, malware, UAC, Microsoft Windows 7

Discussion threads 2009-11-05

10 ways to evaluate your IT management software

Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...

Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet

News items 2009-11-05

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

DoneEx XCell Compiler 1.9.9 (Windows)

DoneEx XCell Compiler offers very easy and hassle free Microsoft Excel workbook copy protection. You can compile Excel spreadsheet into EXE application with securely hidden formulas in binary format and protected VBA code. With registration/license management feature you can protect your compiled Excel workbook from illegal copying from one computer...

Tags: DoneEx, Microsoft Windows, Microsoft Excel, Microsoft Office, Productivity, Office Suites, Software

Software downloads 2009-11-05

PeerTranet Business 2010 Free Edition 3.0 (Windows)

If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 can manage stock control, customer data, reports, employees, helpdesk, asset...

Tags: Microsoft Windows, Small Business, PeerTranet, PeerTranet Business 2010, Help Desk, Asset Management, Call Centers, It Operations, Financial Services, Operational Planning, Finance, Business Operations

Software downloads 2009-11-03

Figuring the value of software

Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...

Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett

Blog posts 2009-11-02

What should open source do in a car?

Engine Management...The owners should be able to tweak the engine management settings.There is no reason I should be forced to stick with the 'safe' mode settings from the factory. Other Ford enthusiasts could tweak their cars and post their engine profiles online and people could adjust their cars engine...

Tags: car, Ford Motor Co., open source

Discussion threads 2009-10-30

My Top Scary Technology Trends

The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...

Tags: cloud computing, Storage management, Google Inc., hardware, virtualization

Discussion threads 2009-10-29