customer communication

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Turning customer interaction into profitable relationships

Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental impact and help control a range of costs - through IT maintenance, printing, call centre operations and postage. However, most organisations take a fragmented approach to managing enterprise customer communications using outdated technologies which are not consistent...

Tags: Pitney Bowes Inc., Call Centre, Customer Communication

White papers 2009-09-08

Remember this, BlackBerry: when it comes to customer communications, it's NOT all about the carriers

Remember this, BlackBerry: when it comes to customer communications, it's NOT all about the carriersIt's NOT all about.....Good article Russell. RIM has gotten so big and fancy that they forget the little guy/gal who made 'em that way! They probably have some algorthium showing how many are connected...

Tags: Handhelds, customer communication, RIM BlackBerry, Research In Motion Ltd.

Discussion threads 2008-02-25

Creating Outsourcing Success: Avoid the Pitfalls and Gain Competitive Advantage Through High-Impact Customer Communications

Today, outsourcing is a strategic initiative in many organizations and includes vital aspects of the business such as IT, Human Resources, Call Center, Manufacturing and Accounts Payable. This paper focuses on outsourcing another critical area - customer communications. These are the multi-channel communications that help companies acquire new customers; welcome...

Tags: Competitive Advantage, Customer Communication, Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

White papers 2007-06-01

Additional Resources

SAP Users start to flex their muscles

User group conferences are always great places to test the pulse of what's happening in the real world. While wandering the halls of the SAP UK and Ireland User Group annual conference this week, I came across customer representatives prepared to openly share their experiences. While there are...

Tags: SAP AG, Business Structures, Leadership, Finance, Management, Dennis Howlett

Blog posts 2009-11-24

Joyfax Broadcast 1.10 (Windows)

A personalized faxing software can reach thousands of people with no limit. This easy to use product is your ideal communication tool for fax marketing, customer communication, event notification, newsletter publishing and more. Fax broadcast job can be set up to run at specific times or in the background. Features:...

Tags: Microsoft Windows, Joyfax Broadcast, Fax Broadcast, Fax

Software downloads 2009-11-23

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Stratecast, a division of Frost & Sullivan, outlines the six customer-centric attributes that should be at the heart of you're your service provider's approach to convergence. Those attributes are: Multiple network...

Tags: Service Provider, Enterprise Network, Convergence, Business Services

White papers 2009-11-19

More evidence of the coming collision between home broadband and the smart grid

Collision?Not the word I would have used.In any event, I think this is a positive and necessary direction to go. In order to manage more diversified, less dependable/consistent sources of energy, the demand side HAS TO be managed. Without it, we are just setting ourselves up for a lot of...

Tags: TELECOMMUNICATIONS, collision, home broadband, grid, smart grid

Discussion threads 2009-11-16

Logitech Buys LifeSize. Now what about Polycom?

A few weeks after Cisco's Tandberg acquisition, peripheral manufacturer Logitech has announced that it was acquiring LifeSize for $405 million in cash. LifeSize provides high definition HD video communication solutions. The video acquistion positions Logitech with a comnplete range of video conferencing equipment. Last year, the company acquired...

Tags: Video Conferencing, Logitech, Video, Polycom Inc., Corporate Communications, Marketing, Dave Greenfield

Blog posts 2009-11-10

A+ Certification Prep Course (2009 Edition)

View Available Dates and LocationsCompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-701 and Practical Application Exam 220-702. In this lecture-only course...

Tags: A+ Certification, CompTIA

Training 2009-11-01

unite Call Center 1.0 Beta (Windows)

Unite Call Center Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can...

Tags: Phone, Call-center, Skype Technologies S.A., Caller, Microsoft Windows, Beta, Qualiplex Software, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

Software downloads 2009-10-21

Platoo-Contact 1.6.9.4 (Windows)

Platoo-Contact is a useful software which is mainly targeted to planning and registration of communication events: with regard to each communication event, the other side thereof will be saved - the customer, date and time of the event, event type such as telephone, and visit.

Tags: Event, Platoo Team, Platoo-Contact, Microsoft Windows, Tools & Techniques, Telecom & Utilities, Operating Systems, Software, Management

Software downloads 2009-10-21

How event driven architecture changes the SOA service flow

Does event driven architecture EDA represent the next phase of SOA?  This is a subject of continuing debate, but Udi Dahan makes the case for EDA as the next logical stage of SOA. In a recent post, he connected the dots between SOA and EDA, suggesting that EDA will...

Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2009-10-14

Next-gen operating systems: Facebook on steroids?

Chrome OS is a key building blockThis is why I think the concept of Chrome OS is so powerful.Sure you will be able to use your web apps offline, like desktop apps (thanks to HTML5/Gears), but the core functionality of the apps will live in the cloud. And because the...

Tags: Operating systems, Chrome OS, Facebook, Next-gen operating system, operating system, Next-Gen

Discussion threads 2009-10-07

It's flu season: connect and optimize your workers

More than technology to truly enable remote workingThis blog brings up a big point when discussing telecommuting: the technology must be able to handle the bandwidth when it becomes the norm. But that is solved by applying some well known technologies. It is a technical shift in where the bandwidth...

Tags: Development tools, worker

Discussion threads 2009-09-22

Social Business in Action - Establishing Excellence

Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....

Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks

Blog posts 2009-09-21

IBM Helping Lay Enhanced Collaboration Foundations for US Bank

Here's an interesting collaboration case history: US Bank, the 6th largest bank in the United States, are rationalizing around IBM's Lotus Notes 8.5, Quickr, and Sametime for their 58,000 employees. This week I spoke first with Bob Picciano, general manager of IBM Lotus...

Tags: Bank, IBM Lotus Notes, IBM Corp., Collaboration System, Groupware, Financial Services, Collaboration, E-mail Servers, Enterprise Software, Software, Oliver Marks

Blog posts 2009-09-18

Do you really need Office? Really? If the Feds don't, do we?

Sounds like these users could get by just fine with Wordpad.[i]That being said, how many of your teachers are doing this sort of thing? Teachers need to create content, no doubt about it, but that content should be online, accessible, collaborative, and reusable. You don?t need Office for that.[/i]The problem,...

Tags: Next Up, Google Inc., Microsoft Office, Google Apps

Discussion threads 2009-09-17

Mailspect taming unstructured Email data

Paul Sterne, CMO of Mailspect, collared me yesterday and brought me up to speed on what he's doing now.  Paul and I worked together at Open-Xchange.  His company is doing something that is new to me. It might be something new to you as well. Here's what Mailspect has...

Tags: MPP Web Services Mailspect, ESM, E-mail, Online Communications, Dan Kusnetzky

Blog posts 2009-09-17

6 dirty tricks from enterprise vendors

GET it in WRITING!If it is NOT in the contract then you made your first mistake.Well said.Contracts & Paper Trails are more precious than gold when something goes Tango-Ultra on you.I dont agree with #5Well I do, but to further clarify, *most* vendors will support at least 1-2 major revisions...

Tags: Content management, Collaboration, Groupware, Enterprise software, Enterprise resource planning (ERP), dirty trick, enterprise vendor, Microsoft SharePoint, Microsoft Corp.

Discussion threads 2009-09-09

LogistiX New (Mobile)

Mobile Warehouse Management System The LogistiX Retail warehouse management system is based on the MobiAccess tm framework. LogistiX Retail employs best practices of warehouse inventory management blended with state of the art technology achievements. It is designed to efficiently support the warehouse management workflow and reduce costs. Mobile warehouse management...

Tags: Mobile, Stock, LogistiX Retail, Investment, Finance

Software downloads 2009-09-08