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- 10 ways to evaluate your IT management software
- Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...
- Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet
- News items 2009-11-05
- Microsoft fixes IE patch again
- A Patch To Fix A PatchMicrosoft is up to its old tricks again.Yes, Microsoft IS up to its old tricks...... fixing things that don't work, repairing broken code, and generally looking after its customers. Too bad they can't do the same for you. (Fixing things that don't work)@Confused...
- Tags: Microsoft Windows NT, Network technology, Telecom & Utilities, Microsoft fixes IE, Microsoft Corp., Microsoft Fixes
- Discussion threads 2009-11-04
- Google defines its focus in Apps in 2010
- Chrostopher: the need for detailed formatting as we know it is going away.Actually, the detailed formatting is moving to making it look like you want on computer screens, NOT on paper, which is quite different.All of those baroque features for printing on 8.5x11 paper are looking more stupid every day.Interesting...
- Tags: OpenOffice, Document management, Microsoft Office, Google Inc., Microsoft Corp.
- Discussion threads 2009-11-02
- My Top Scary Technology Trends
- The Most Terrifying:Google.Kills good companies by handing out "freebies". VERY scary.Machines replacing humansI thought they were tools to enhance our experience on earth.The worst is when customer is an AI telephone. "I'm sorry, could you repeat your last phrase. I did not understand". I thought the buttons were bad enough.RE:...
- Tags: cloud computing, Storage management, Google Inc., hardware, virtualization
- Discussion threads 2009-10-29
- What the DoD now says about open source
- I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...
- Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack
- Discussion threads 2009-10-28
- Is the cloud a better place for our data?
- As consumers, we have two options of storing our digital data: locally or elsewhere in the cloud. IntraLinks' Mushegh Hakhinian says it's like storing your savings in a mattress or a bank. Commentary- Data loss is an all too common a theme in the news these days. The recent...
- Tags: Bank, Password, Data Loss, cloud, storage, Mushegh Hakhinian IntraLinks, Special to ZDNet, Mushegh Hakhinian IntraLinks, Special to ZDNet
- News items 2009-10-26
- Easy Prospector 1.0 (Windows)
- Prospect Manager is your total solution for Customer & Revenue Tracking and opt-in e-mailing of your Customer base. With Prospect Manager, you can track your Revenue, Customers, Prospects, mass e-mailing, address label printing, & issue tracking. Easy Prospector will save you time and money. Integrates with Microsoft Outlook and Skype.
- Tags: PropertyExpressCRM, Microsoft Outlook, Document Management, Microsoft Windows, Groupware, Operational Accounting, Microsoft Office, Office Suites, Software, Enterprise Software, Finance, Managerial Accounting, Operating Systems
- Software downloads 2009-10-23
- sbFirstDay - Netbook 1.96 (Windows)
- sbFirstDay-Netbook is appointment-based business software for the independent service professional Book appointments; create and send stunning, high impact marketing emails to your customers, track inventory, run reports (income statement, sales detail, sales tax reports, inventory reporting, etc.). Create standing appointments, email appointment reminders, etc. Complete video training fo r every...
- Tags: Microsoft Windows, Netbook, Rhino Heaven Software, sbFirstDay-Netbook, E-mail, Sales Strategy, Netbooks, Nettops & MIDs, Sales Force Management, Online Communications, Sales, Hardware
- Software downloads 2009-10-23
- Was Windows 7 totally your idea?
- W7: Whose ideas?It is pretty clear that Apple and Microsoft "borrow" from each other. I don't think that's a problem, all competitors "borrow" each others' ideas and the consumer wins.What is clear, though, is that Microsoft did listen to alot of people but it wasn't those people that use...
- Tags: Desktops, Crispin, Microsoft Corp., PC, Apple Macintosh, Apple Inc., Microsoft Windows 7, Microsoft Windows
- Discussion threads 2009-10-22
- AT&T cuts churn rate; Activates 3.2 million iPhones; Touts network upgrades
- It will be interesting to see if Droid ....... effects that churn rate.If AT&T wanted me in their network......AT&T must lower the deposit to $100 instead of $500.Sorry, AT&T! You lost and Sprint is the winner! :)What deposite?We paid no deposite.Not at the start.Many people just bought into the 2...
- Tags: Smart phones, network upgrade, AT&T Corp., Apple iPhone, network, Verizon Communications Inc.
- Discussion threads 2009-10-22
- Toilet Tissue, Quilted Northern, 60/Carton
- Quilted Northern Goes Cheap Quilted Northern, relying on the long term customer base they established and that has the expectation of continuity, has now changed/cheapened their product. If you have old rolls compared to the newer packages the first noticeable changes are in size. To me,...
- Tags: Georgia-Pacific Corp.
- Discussion threads 2009-10-21
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Tags: PRODUCTIVITY, Dell Computer Corp., tech support, cheap machine
- Discussion threads 2009-10-21
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- B&N's Nook e-reader: Weirdly unrevolutionary
- An ebook reader is a pretty good idea for limited useI honestly don't see myself buying an e-reader for books, simply because the cost. $25 for a good hardback is something you want to keep. Even paperbacks are worth keeping if the story is there. You cannot keep...
- Tags: Wireless LANs, E-books, Wireless and Mobility, ebook reader, nook, Wi-Fi, e-book, B&N, e-reader
- Discussion threads 2009-10-20
- SharePoint 2010 Vegas First Impressions
- Kirk J Koenigsbauer • Microsoft Trying to write a blogpost about the SharePoint 2010 announcements today here in Las Vegas is like trying to summarize Microsoft in a few paragraphs. SharePoint, the fastest growing product in the company's history, is also arguably the...
- Tags: Microsoft SharePoint, Microsoft Corp., Collaboration, Groupware, Content Management, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-10-19
- Web Help Desk Pro 9.2.2.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Tags: Asset, Web, Apple Macintosh, MacsDesign Studio, Web Help Desk, Help Desk, Call Centers, Asset Management, It Operations, Operational Planning, Business Operations
- Software downloads 2009-10-19
- Windows 7 vs. Snow Leopard: Benchmark performance showdown
- iTunes? Quicktime?Let's see--- his tests were largely based on running two Apple apps. And imagine this! The Apple apps did better on Apple hardware. What a surprise!Not.Come on, guys. That's not a benchmark. That's an ad.Of course it is an adwhat else did you expect from a fan boy?Seriously, iTunes...
- Tags: Operating systems, Digital music, Apple Inc., Apple-hardware, operating system, Microsoft Windows 7, Microsoft Windows, performance
- Discussion threads 2009-10-16
- Web Help Desk Free 9.2.2.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing
- Software downloads 2009-10-16
- T-Mobile 'everything unlimited' plan to offer voice, SMS, MMS, data for $50?
- A new rumor has emerged that T-Mobile is planning to offer an 'everything unlimited' plan that will include unlimited voice, SMS, MMS and data for $50. BoyGeniusReport details the plan, internally nicknamed "Project Dark." That report attests that it's a multi-pronged assault, rolling...
- Tags: MMS, Voice, T-Mobile, SMS, BoyGeniusReport, Text Messaging/SMS/MMS, Cellular Phones, Telephony, Telecommunications, Consumer Electronics, Personal Technology, Online Communications, Networking, Andrew Nusca
- Blog posts 2009-10-12
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