customer & partner training

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10 Steps to Justifying a Learning Management System for Your Partner and Supplier Training

External, non-employee stakeholders can dramatically affect a company's performance, for better or worse. How can organizations develop these stakeholders to the same level of competency and product knowledge as their internal employees? And how can organizations instill common messaging, brand identity, and quality practices across this extended enterprise? Many organizations...

Tags: Supplier, Training, Learning Management System, Customer & Partner Training, Training And Certification, Workforce Management, Human Resources

White papers 2007-03-26

Trends in Training Your Extended Enterprise - Partners and Customers

With the pressures of globalization and increased competition, more companies realize the value of cost-effectively reaching these audiences and providing enhanced knowledge and learning - often training on certifications and compliance readiness. Companies find value driven by increasing partner and customer satisfaction and product usage and in many cases, decreasing...

Tags: Compliance, Audience, Training, Customer & Partner Training, Globalization, Training And Certification, Workforce Management, Strategy, Management, Human Resources

White papers 2007-03-26

Additional Resources

Customer Intimacy wins in SAP SI's and Channel Partners

Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...

Tags: Customer, SAP AG, Firm, Channel Partner, Business Services, Strategy, Supply Chain, Product Development, Management, Business Operations, Research & Development, Brian Sommer

Blog posts 2009-10-14

SAP revenues slump, in line with analyst expectations, bottom line up

SAP has revealed its Q2 2009 numbers and as widely predicted, top line software revenues are off 40%, down from €898 million in 2008 to €543 million this time around. Software services, support and maintenance was also off, 5% from €2,061 million to €1,953 million. That left total revenues down...

Tags: Revenue, SAP AG, Operational Accounting, Finance, Dennis Howlett

Blog posts 2009-07-29

Microsoft's store foray: Compensating for the tech retail implosion?

Microsoft's store foray: Compensating for the tech retail implosion?Good pointMS realizes it can't base its business model on inertia, so the retail store is not a bad idea. Also, I feel far more confident with the Apple store employees than I do with the employees at Best Buy, rightly or...

Tags: Retail, Desktops, Microsoft Corp., retail company, Apple Inc., PC

Discussion threads 2009-07-20

Some welcome competition in mid-market ERP

Sage's X3 - Does it need big systems integrators as part of its market success? A few days ago, several members of the analyst and press community were given a briefing on Sage’s high-end ERP product, X3. X3 was acquired by Sage three years ago and...

Tags: Accounting, Reseller, ERP, Channel Partner, Sage, X3, X3 Product Line, Enterprise Resource Planning (ERP), Tools & Techniques, Enterprise Software, Software, Management, Brian Sommer

Blog posts 2009-05-27

Jive Introduce 'Software as a Service' Social Business Express

Jive Software are launching a free for 90 days cloud version of their 'Social Business Software' SBS today - a lighter weight hosted solution for those who are grappling with internal infrastructure and resources challenges but need to get up and running with a collaboration environment. ...

Tags: Tenant, Microsoft Windows Small Business Server, Software-as-a-service, Marketing, Information Technology, Environment, Use Case, Collaboration Environment, Jive SBS, Strategy, Collaboration, Groupware, Management, Enterprise Software, Software, Oliver Marks

Blog posts 2009-05-04

AllSport GPS by Trimble-Bold (Mobile)

IMPORTANT NOTES:You must enter your BlackBerry PIN when purchasing this product. Please make sure to read the Program registration information.Verizon Wireless BlackBerry devices are not supported.Overview|Key features|Quotes|Program registrationInterested in outdoor sports and fitness? Take advantage of AllSport GPS - a complete solution for tracking, analyzing and improving your performance.The AllSport...

Tags: Mobile, Workout, RIM BlackBerry, Training, GPS Reception, PIN, GPS, Handhelds, Workforce Management, Training And Certification, Consumer Electronics, Personal Technology, Hardware, Human Resources

Software downloads 2009-04-27

All that Jive: Putting the 'social' into business software

Jive Software announced the latest iteration of their Clearspace product today, and it has expanded significantly in size and scope. From origins as a forums and instant messenger vendor, Jive in 2006 launched 'Clearspace', a single application with wikis, blogs, discussions, instant messaging,...

Tags: Software, Microsoft Windows Small Business Server, Collaboration, Business Software, SBS 3.0, Jive SBS 3.0, Tools & Techniques, Management, Oliver Marks

Blog posts 2009-03-09

AllSport GPS by Trimble (Mobile)

IMPORTANT NOTES:You must enter your BlackBerry PIN when purchasing this product. Please make sure to read the Program registration information.Verizon Wireless BlackBerry devices are not supported.Overview|Key features|Quotes|Program registrationInterested in outdoor sports and fitness? Take advantage of AllSport GPS - a complete solution for tracking, analyzing and improving your performance.The AllSport...

Tags: Trimble Navigation Ltd., Mobile, Workout, RIM BlackBerry, Training, GPS Reception, PIN, GPS, Handhelds, Workforce Management, Training And Certification, Consumer Electronics, Personal Technology, Hardware, Human Resources

Software downloads 2009-03-01

Microsoft retail: Redmond start your copiers?

Microsoft retail: Redmond start your copiers?they better get this rightif microsoft doesn't get this right, they will get an even more mud thrown at them and their image will be damaged beyond repair. vista has left a horrible taste in people mouth and crappy stores will only make it...

Tags: Operating systems, Monitors & displays, Advertising & Promotion, vista, Microsoft Corp., Microsoft Windows, photocopier

Discussion threads 2009-02-16

IT failures town hall: Jan 7 (via phone conference)

Weather Update 1/7/09: Due to the coming snow storm and our concern for your safety, the town hall will be held via phone conference. The dial-in phone information will be emailed to everyone who registered. If you haven't registered and would like to attend the phone call click here. The...

Tags: Town Hall, Phone, Information Technology, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Telecom & Utilities, Enterprise Software, Marketing, Software, Michael Krigsman

Blog posts 2008-12-12

Plastics Manufacturer Protects IT Investments, Boosts Efficiency With E-Learning

King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from marine craft to food service products. Seeking to centralize accounting and financial reporting, streamline its manufacturing operations, and improve customer service, King Plastic worked with Microsoft Gold Certified Partner Tribridge to implement...

Tags: Microsoft Dynamics, Information Technology, IT Investment, Microsoft Corp., Plastics, King Plastic, E-learning, Training And Certification, Enterprise Software, Software

Case studies 2008-11-05

IBM's Legacy World

I attended a regional 'Lotus Collaboration Summit' yesterday - a very helpful road show style event IBM put on to help flesh out the state of the Lotus universe and give partners a chance to demo their products to the customers in attendance. ...

Tags: IBM Corp., E-mail, Collaboration, Groupware, Online Communications, Enterprise Software, Software, Oliver Marks

Blog posts 2008-10-22

ManageFusion 2008

I'm sitting in the media workroom preparing for today's sessions at Symantec's ManageFusion 2008. The event is being held at the JW Marriott resort and conference center in the land of the Mouse, that is Orlando, FL. I'll be adding things to this post throughout the day as interesting things...

Tags: Software, Application, Symantec Corp., Software Virtualization Solution Professional, Steve Morton, Security, Dan Kusnetzky

Blog posts 2008-10-15

Consultant Improves Customer Satisfaction With Service and Support Plans

I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both...

Tags: Microsoft Dynamics, Customer Satisfaction, Microsoft Corp., Product Marketing, Marketing

Case studies 2008-10-14

New studies highlight the potential downsides of SharePoint

New studies highlight the potential downsides of SharePointSharePoint Best Practices!!!I'm not disputing the result of the studies but i think the downsides are normally excerbated by inappropiate practices. Every product has its downsde but i believe these downsides can be overcome if appropiate practices are used: SharePoint Best Practices Start...

Tags: Groupware, Collaboration, Enterprise software, Microsoft SharePoint, Microsoft Corp.

Discussion threads 2008-07-21

Call Centre Automates Processes, Cuts Training From Six Weeks to Five Days

The Reed Elsevier Group publishes 15,500 journals, books, and online publications every year. Quadrant Subscription Services serves Reed and numerous other publishers. Its 100-strong call centre subscription-focused team uses a mainframe application to manage subscription processes according to guidelines set by the company's various publishing clients. By 2006, the system...

Tags: Quadrant, Microsoft Corp., Training, Call Centre, Reed Elsevier Group, Quadrant Subscription Services, Mainframes, Servers, Hardware

Case studies 2008-05-01

Intel's second generation Classmates land; Does OLPC need to play catch-up?

Intel at its developer forum on Thursday unveiled the second generation of its Classmates educational "netbook" and the move highlights some of the reasons behind the rift between Intel and the One Laptop Per Child foundation. First, the news of the day. Intel rolled out its second...

Tags: Intel Corp., One Laptop Per Child Project, Christopher Dawson, Intel Obviously, Larry Dignan

Blog posts 2008-04-03

Sprint pay incentives aim to slow cancellations

Sprint pay incentives aim to slow cancellationssprint incentives?Sprint is using strong arm tactics on thier current customers to try and make up for their $30 billion loss. I am dropping sprint as soon as possible even though I have been a sprint user for about 18 months.This is just another...

Tags: Sales force management, Customer relationship management (CRM), Sprint Communications, incentive, cancellation, phone

Discussion threads 2008-03-27