Did you mean
CSR BlueCore Host Software (1 results)
Sponsored White Papers, Webcasts, and Downloads
ZDNet Dictionary Definition
- CSR
- (1) Customer Service Representative A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as...
- Full CSR Definition >>
ZDNet Resources
- sort by:
- Relevance
- Date
- Popularity
- HP CSR Report: A Triumph for Transparency (but back slides on blogging)
- HP CSR Report: A Triumph for Transparency but back slides on bloggingapparel industryIt is possible that said industry believes opacity to be a protection against bad publicity. They've had plenty of grief in the past on the subject of sweatshops.
- Discussion threads 2008-05-09
- Caught on tape: Another support call nightmare (this time, Bank of America)
- Caught on tape: Another support call nightmare (this time, Bank of America)TelephonesIt is possible to set up telephone systems so that a number will only accept a call from a certain source or sources. There's no way that you would do that in the circumstances described.With regards to...
- Discussion threads 2006-07-27
- Critical steps for Web services
- Critical steps for Web servicesYou left out the CUSTOMER.Not to nit pick well ok maybe just a little but I think many companies are not seeing the bigger picture of how this filters down to the consumer.An example if I may. My son had a Ford car and it...
- Discussion threads 2004-01-14
Additional Resources
- Sun's fuzzy carbon math...
- Sun's fuzzy carbon math...Sun's Carbon AccountingSun's GHG emissions accounting is done according to standard best practices, and our results have been audited as part of the EPA Climate Savers program. A full description of our methodology and results are available at the Carbon Disclosure project and in our CSR report....
- Discussion threads 2008-06-24
- HP CSR Report: A Triumph for Transparency (but back slides on blogging)
- Ground breaking stuff in HPs latest CSR report released last week - HP becomes the first in its sector to publish details of the major players in its supply chain. Now it seems the tech sector will follow the apparel industry on supplier transparency. The apparel industry tried to resist this for...
- Blog posts 2008-04-16
- Tech Sector Takes a Kicking in Ethics Ranking
- Quite honestly it is hard to take too, too seriously sustainability ratings such as the CRO 100 Best Corporate Citizens of 2008 but they are kind of fun to pull apart none the less. Predictably these rankings generate a fair degree of false humility from the ascendant and gnashing and...
- Blog posts 2008-03-06
- McKinsey on Corporate Philanthropy: Mind Your Own Business
- McKinsey on Corporate Philanthropy: Mind Your Own BusinessInternational Longevity CentreJoris - keep trying, trends are moving your direction. You will get traction and maybe you need to reach beyond the traditional ommunity relations types. In fact CSR Europe is running a specifc effort on demographics which maybe of interest to...
- Discussion threads 2008-02-29
- Human Rights: An Inconvenient Truth
- The debate on business and human rights is set to heat up this year with the 60th anniversary of the UN General Assembly resolution adopting the Universal Declaration of Human Rights UDHR. The Beijing Olympics and a sharpened focus on the potential winners and losers in the climate change crisis...
- Blog posts 2008-02-25
- Lawson on Corporate Social Responsibility:Thou Shalt Obey The Law
- My, my! Industry Corporate Social Responsibility CSR white papers are becoming like buses - nothing for ages then all of a sudden three in a row. First the Economist Intelligence Unit supported by SAP, then IBM and now Lawson enters the fray with the oddly titled The Convergence of Corporate...
- Blog posts 2008-02-20
- IBM on Corporate Social Responsibility: Collaboration, Integration and NGO Foot Soldiers
- Corporate responsibility at IBM is a class act so high expectations then when the IBM Institute for Business Value this week came out with a piece on CSR: Attaining sustainable growth through corporate social responsibility. Dazzling stuff but one or two clangers as well. IBM...
- Blog posts 2008-02-16
- Economist Intelligence Unit on sustainability
- The Economist Intelligence Unit this week publishes a report on the state of business and sustainability entitled: Doing Good: Business and the Sustainability Challenge. (Disclosure: SAP was amongst a number of co-sponsors of this report) The report captures nicely the zeitgeist - most businesses have accepted sustainability as a mainstream...
- Blog posts 2008-02-13
- Dell says so long to kiosks
- Dell says so long to kiosksThat was the dumbest idea...That was the dumbest idea I had heard from Dell. They tried to open up a "Dell Store" or "Dell Kiosk" like Gateway or Apple Stores, except that they didn't actually [i]sell[/i] anything.You still had to order everything over the...
- Discussion threads 2008-01-30
- SAP-BusinessObjects: what was unsaid
- The SAP-BusinessObjects go to market show was mildly interesting but left key questions unanswered. Colleagues Dan Farber and Mike Krigsman were on the call as was James Governor. I asked how the combined operation might incorporate non-financial measures into the new solutions. I was thinking about how...
- Blog posts 2008-01-16
- HP confirms gaping backdoor on 82 laptop models
- HP confirms gaping backdoor on 82 laptop modelsHP Isn't The ProblemActiveX is the problem. ActiveX has been the source of more worms and exploits than any other scripting languange.http://goodcomputing.blogspot.com/2007/10/why-isnt-your-computer-secure.htmlJust remove itThose stupid info center programs are the first thing I remove when getting a new computer. Both Dell...
- Discussion threads 2007-12-14
- Applying the transparency taste test
- Last week I was in Berlin as the guest of SAP and Transparency International. For those that are unfamiliar, TI is a pressure group that addresses issues around corruption. It operates in some of the most difficult parts of the world. It tends to focus on the governmental factors impacting...
- Blog posts 2007-11-26
- The five things cell companies need to do to make you like them
- The five things cell companies need to do to make you like themHow about Customer Service?Gee, maybe some ACTUAL Customer Service would be nice. Egads, you dial the CSR number, and play voice mail hell for 20 minutes, and then get a CSR who is just downright snotty!!I have several...
- Discussion threads 2007-11-12
- Transparency returns with a vengeance in Mac OS X Leopard
- Transparency returns with a vengeance in Mac OS X LeopardSome of the transparency seems sillyEspecially the menu bar but I think there is an app out there that will get rid of that for you. I haven't used Leopard so I cannot attest to liking it's transparency, or not, but...
- Discussion threads 2007-10-31
- Google's warehouse-size power problem
- Google's warehouse-size power problemGoogle turned Iowa in the Horrors for electricity.And yes, horrors is misspelled to get past the censor bot.Google may not be able to curb their power appetite but they managed to turn Iowa in a state of *horrors* by making a deal where they pay no taxes...
- Discussion threads 2007-07-28
- How to implement SSL or TLS secure communications
- SSL Secure Socket Layer and its successor TLS Transport Layer Security are two technologies that enable secure communications on a massive global scale. To facilitate SSL or TLS encryption between any two computers, an X.509 Digital Certificate is required on at least one end of the connection. The Digital Certificate...
- Blog posts 2007-07-20
- SunRocket creditors announce two preferred providers: Vonage takes big hit
- SunRocket creditors announce two preferred providers: Vonage takes big hitHome page now mentions these offers and the shutdownAbout timePacket-8 (8x8) is crapI tried to join them and they were horrible. Eight weeks after signing up, they still hadn't ported my number. When I contacted them about it, they...
- Discussion threads 2007-07-19
- << Previous
- page 1 of 1
- Next >>
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- ZDNet News Videos
-
Tech news covering the latest in products, conferences and blog commentary, from ZDNet video.
- Watch the latest video >>
- View exclusive resources for Intel Premier IT Professionals
-
Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
- Sign-up free and access best practices resources >>
- The Cisco Mobility Resource Center is your source for FREE mobility solutions
-
The Cisco Mobility Resource Center offers FREE videos, downloads, podcasts and more, all designed to help small and medium businesses get mobile connectivity solutions, improve productivity and drive sales and revenue.
- New mobility solutions at the Cisco Mobility Resource Center
- Sports and Technology
-
Major League Baseball pitches new app to iPhone users
At Apple's Worldwide Developers Conference in San Francisco, Jeremy Schoenherr of MLB.com demos At-Bat, a new iPhone app from Major League Baseball.
View the ZDNet video to learn more -
The SF Giants' new hi-tech ballpark
SF Giants CIO Bill Schlough discusses new technology upgrades at AT&T Park and outlines his dual role- managing technology operations at the backend while using hi-tech to improve player performance on the field.
View the ZDNet CIO Vision Series video - From our Sponsors
- Fantasy Football
-
-
3 Great Ways To Play Fantasy Football
Play for free, play to win cash prizes- up to $3500, or customize your own league.
Learn More » -
