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Sustainability: More Capitalist Than Jack Welch?

What's wrong with this picture? At a time where more leading companies than ever are integrating sustainability, not just into their mid term strategy but into the core of their business models, Jack Welch sits awkwardly on the landscape. Jack and Suzy Welch published a missive on sustainability in Business...

Tags: Strategy, Sustainability, Jack Welch, CSR, James Farrar

Blog posts 2009-06-05

It's green report card season: Proclamations from IBM, SAP, Toshiba and Xerox

It's green report card season: Proclamations from IBM, SAP, Toshiba and XeroxCisco CSR Report Now OnlineCisco's 2008 Corporate citizenship report is now online: http://blogs.cisco.com/news/comments/2008_cisco_corporate_social_responsibility_now_online/you can also view a video of CEO John Chambers discussing CSR's importance with Economist reporter Matthew Bishop.

Tags: CSR, Xerox Corp., Toshiba Corp., SAP AG, IBM Corp.

Discussion threads 2008-11-21

HP CSR Report: A Triumph for Transparency (but back slides on blogging)

HP CSR Report: A Triumph for Transparency but back slides on bloggingapparel industryIt is possible that said industry believes opacity to be a protection against bad publicity. They've had plenty of grief in the past on the subject of sweatshops.

Tags: CSR, blogging, Hewlett-Packard Co.

Discussion threads 2008-05-09

Caught on tape: Another support call nightmare (this time, Bank of America)

Caught on tape: Another support call nightmare (this time, Bank of America)TelephonesIt is possible to set up telephone systems so that a number will only accept a call from a certain source or sources. There's no way that you would do that in the circumstances described.With regards to...

Tags: Telecom & Utilities, Bank of America Corp., phone, Boa, CSR, caller ID

Discussion threads 2006-07-27

BT800 1.22.9999.9999 (Windows)

BT800

Tags: CSR, Microsoft Windows, Operating Systems, Software

Software downloads 2005-08-07

DELL U2 in DFU - CSR Driver 1.21.0.0 (Windows)

DELL U2 in DFU - CSR Driver

Tags: Dell Computer Corp., CSR, Microsoft Windows, Operating Systems, Software

Software downloads 2005-01-17

Critical steps for Web services

Critical steps for Web servicesYou left out the CUSTOMER.Not to nit pick well ok maybe just a little but I think many companies are not seeing the bigger picture of how this filters down to the consumer.An example if I may. My son had a Ford car and it...

Tags: Call centers, Channel management, Customer relationship management (CRM), .NET, Web services, Ford Motor Co., CSR, Microsoft .NET, Web, Web service

Discussion threads 2004-01-14

Additional Resources

Twitter suspends security researcher's account as a threat

Just the beginning...I'm glad this incident was reported here and although it may be viewed as minor, it actually wreaks of of much bigger issue.It is clear that Twitter's CS is overwhelmed as it took so much time for a reaction to occur. It is likely that a form of...

Tags: Federal government, Twitter Inc., security

Discussion threads 2009-10-09

Flu shot controversy illustrates compliance problem

I refuse the flu shot every year...and definately will be refusing the H1N1. As a young adult with a healthy immune system I see no point. Sure I may get the sniffles - but diet, exercise, and such take care of most of it. Who knows what is ACTUALLY in...

Tags: Government, Vertical industries, SECURITY, compliance, flu shot, flu

Discussion threads 2009-10-08

Is your supply chain gonna kill you?

Jason Busch has an excellent post: Friday Rant: Beyond SarbOx -- Waiting for the Big One to Hit . I'm betting few people want to talk about this particular hot potato. Please don't choke on your early morning coffee. He says: Then as now [when SarbOx was enacted], companies...

Tags: Supply Chain, International Financial Reporting Standards, Audit, Jason Busch, Supply Chain Management (SCM), Enterprise Software, Software, Dennis Howlett

Blog posts 2009-09-04

Comcast rakes in the dough; Continues to poach voice customers

Comcast rakes in the dough; Continues to poach voice customersWhy, just Why?Why would anyone willingly subject themselves to becoming Comcast customers? Where I live even DSL is not available so my only choice is Comcast and they are terrible, their customer service is terrible, their installers are unreliable and they...

Tags: INTERNET, Cable, Network technology, TVs, Broadband Internet, comcast, Comcast Corp., voice customer

Discussion threads 2009-08-06

Death of the Principle of Voluntarism?

Much of the corporate sustainability and responsibility agenda has been propelled since the '90s by the idea that voluntary action on the part of corporations is more effective than regulation. It has been a celebration of market dynamism over moribund regulation, the latter of which would provide only for the lowest common denominator. At...

Tags: Initiative, Diamond, Kimberly Process, Corporate Social Responsibility, Business Ethics, Corporate Law, Leadership, Management, Business Operations, James Farrar

Blog posts 2009-06-25

What Corporate Sustainability can learn from twitter, Robert Scoble & Iran

[caption id="attachment_763" align="alignleft" width="300" caption="Amanpour: A little more Davos & Friend Feed, a little less Damascus & live feed?"][/caption] The celebrated celebrity blogger, Robert Scoble, is ticked off with CNN over its weak coverage of the Iran election and aftermath. In his most recent blog post -'The day Twitter kicked...

Tags: Sustainability, Social Media, CNN, James Farrar

Blog posts 2009-06-22

AT&T's $200 early upgrade fee & iPhone eligibility

AT&T's $200 early upgrade fee & iPhone eligibilityNo different than any other phone.You want an early upgrade on any cell carrier? Be prepared to pay....No matter if it's a POS free phone or iPhone. Sheesh, ZDNet should be renamed to WineNet. Do you want some cheese?The whole...

Tags: 3G, Cellular phones, iPhone 3.0, Apple iPhone, AT&T Corp., iPhone eligibility, upgrade fee, early upgrade fee, eligibility

Discussion threads 2009-06-09

Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.

I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.  Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...

Tags: Expectation, Interaction, Customer, Customer Experience, CRM, Strategy, Management, Paul Greenberg

Blog posts 2009-06-04

Sustainable change or SOX 2.0?

I had not intended riffing on my colleague Vinnie Mirchandani's piece: How ERP vendors can change the world. Seriously. We'd discussed the topic over the phone earlier in the week and at the time it was clear he had a solid position which Larry Dignan duly picks up. But there...

Tags: Strategy, Sustainability, Accounting, Sarbanes-Oxley Act, Consulting, Vinnie Mirchandani, Sarbanes-Oxley, Regulatory Compliance, Outsourcing, Operational Accounting, Regulations, Financial Services, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2009-06-02

IBM on Sustainability: Time For Real Time

Its hard not to be impressed with the strength of focus coming from IBM these days on sustainability. I'm ususally pretty sceptical about sustainability marketing efforts and IBM have a high hurdle to jump to reach a point of public credibility. But on the other hand technology companies, more than most sectors, are obliged to lead...

Tags: Sustainability, IBM Corp., James Farrar

Blog posts 2009-06-01

SAPPHIRE09: a view from the cloud

I could have entitled this a view from the cheap seats given that I am observing SAPPHIRE09 from my cubby hole in Spain, along with 8,000 other virtual visitors. The other 10,000 are on the ground in Orlando. Not surprisingly, a number of random observers are wondering why the show...

Tags: SAP AG, Roi/Tco, Finance, Managerial Accounting, Dennis Howlett

Blog posts 2009-05-12

CRM, Heroism and 26/11 in India

I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story: Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and...

Tags: India, Mumbai, Guest, CRM, BVIMSR, Advertising & Promotion, Customer Relationship Management (CRM), Corporate Insurance, Business Security, Homeland Security, Enterprise Software, Marketing, Software, Business Operations, Government, Paul Greenberg

Blog posts 2009-05-05

Kajeet

Kajeet4 months no working phone.Placed order on January 9th 2009. It Arrived on the 20th. I did not work. I RMA it that day. CSR claimed 6-8 weeks for replacement! I was floored at the long turn around time, I asked if I could just...

Tags: Kajeet

Discussion threads 2009-04-08