crm

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Do companies have too much CRM and not enough common sense?

1999 has called and wants its thread back!RING!RE: Do companies have too much CRM and not enough common sense?When the *primary* purpose of CRM becomes analytics, designers and managers have lost site of the usefulness of CRM.True customer relationship management exists when serving *first* the communication between humans - when...

Tags: Customer relationship management (CRM), Advertising & Promotion, CRM, Do company

Discussion threads 2009-11-30

Do companies have too much CRM and not enough common sense?

Is it possible that companies are so fixated on automating their customer relationship management that they forget how to relate to customers? by Joe McKendrick

Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Joe McKendrick

Blog posts 2009-11-30

CRM-Express eSales 2009.11.3 (Windows)

A Contact, eSales and eMarketing Manager. CRM-Express e-Sales is the latest in CRM Customer Relationship Management software. CRM-Express can manage your marketing, customers, sales and orders. The application is now fully network enabled, multi-user and re-entrant. Allows for any number of users connecting simultaneously to an address book, calendar or...

Tags: Microsoft Windows, CRM, PGCSoft, CRM-Express e-Sales, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales

Software downloads 2009-11-24

Is your culture getting in the way of your IT success?

Come from thinking that technology solves business problemsMotto should be:SOLVE THE PROBLEM, and then get technology to HELP IMPLEMENT the solution.The solution is soley in the business domaim.Any solution is necessarilly a set of business processes that unually require people to trigger them or at least make some decisions or...

Tags: IT Success

Discussion threads 2009-11-23

Is your culture getting in the way of your IT success?

Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...

Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet

News items 2009-11-23

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

CRM-Express Professional 2009.9.3 (Windows)

CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....

Tags: Microsoft Windows, CRM, PGCSoft, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Software downloads 2009-11-23

Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution

To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact management system with an easy-to-use customer relationship management system built on a flexible, scalable platform. After evaluating a number of...

Tags: Accounting, Contact Management, Business Development, Microsoft Corp., CRM, Strategic Planning, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Management, Marketing, Software

Case studies 2009-11-20

Powerful Application Framework Saves Legal Software Maker $2 Million

Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a solution that takes advantage of the integration between Microsoft Dynamics CRM and Microsoft Office Outlook to automate common tasks, such as retrieving...

Tags: Microsoft Dynamics, Application Framework, Business Application, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Marketing Research, Marketing, Software

Case studies 2009-11-17

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Intuit launches Customer Manager, a CRM tool targeted at small businesses

Intuit launches Customer Manager, a Quickbooks add-on that allows users to manage the customer information alongside their finances. by Sam Diaz

Tags: Intuit Inc., Small Business, Tool, CRM, Customer Relationship Management (CRM), Enterprise Software, Software, Sam Diaz

Blog posts 2009-11-16

Software Builder Guides Tour Operators to Success With Hosted Solution

Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a Software-as-a-Service version SaaS of its offering, it evaluated solutions from Microsoft and Salesforce.com based on scalability, flexibility, and customer relationship management capabilities....

Tags: Software-as-a-service, Microsoft Corp., CRM, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Advertising & Promotion, Customer Relationship Management (CRM), Operational Planning, Enterprise Software, Emerging Technologies, Marketing, Software, Business Operations

Case studies 2009-11-16

Firm Taps Application Framework to Rapidly Build Insurance Industry Solution

CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation Management application with relational capabilities. After researching several packaged customer relationship management solutions and evaluating the cost of building the solution in-house,...

Tags: Application Development, Application Framework, Microsoft Corp., CRM, CSSI, Software Development, Insurance, Financial Planning, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Software/Web Development, Business Operations, Corporate Insurance, Finance, Marketing, Software

Case studies 2009-11-16

Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)

Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...

Tags: Facebook, Network, Twitter Inc., CRM, Games, Social Networking, Personal Technology, Online Communications, Marketing, Advertising & Promotion, Paul Greenberg

Blog posts 2009-11-04

News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...

Tags: Apple iPhone, Google Inc., Data Center, Dana Gardner, Dana Blankenhorn, Verizon Communications Inc., Andrew Nusca, T-Mobile, AT&T Corp., Microsoft Corp., Matthew Miller, Microsoft CRM, Sam Diaz, CRM, Data Centers, Microsoft Windows 7, Smart Phones, Tools & Techniques, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software, Consumer Electronics, Personal Technology, Management

Blog posts 2009-11-04

Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

Even for free, why use junk? There are much better options.The slide in profit margins at Microsoft continues . . . . ImposterYou didn't say "baroque".

Tags: Microsoft Corp., Salesforce.com Inc., CRM, Oracle Corp.

Discussion threads 2009-11-03

Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley

Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley

Blog posts 2009-11-03

RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM

RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking to automate the tracking and targeting of potential RE/MAX franchisee candidates. Working with Microsoft Gold Certified Partner, Brodie Computes Inc.,...

Tags: Microsoft Corp., CRM, RE/MAX Ontario-Atlantic, Customer Relationship Management (CRM), Advertising & Promotion, Real Estate, Enterprise Software, Software, Marketing, Business Operations

Case studies 2009-11-03

Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM

Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management CRM solution...

Tags: Municipality, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies 2009-11-03

Challenging the economic downturn

HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT CRM TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn

Tags: Vodafone Group Plc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2009-11-01