crm Resources

Show All Related Tags Did you mean CRM (1,208 results), Microsoft CRM (112 results), CRM solution (62 results), mySAP CRM (57 results), CRM system (39 results)

Show Fewer Related Tags Did you mean CRM (1,208 results), Microsoft CRM (112 results), CRM solution (62 results), mySAP CRM (57 results), CRM system (39 results), CRM software (34 results), hosted CRM (30 results), Sage CRM SalesLogix (24 results), Inside CRM (4 results), CRM company (4 results), eCRM (4 results), Siebel CRM OnDemand (3 results), CRM services (2 results), SAP CRM on-demand (1 results), PeopleSoft 8 CRM (1 results)

ZDNet Dictionary Definition

CRM: Customer Relationship Management An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of...; Full CRM Definition >>

ZDNet Resources

Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100): Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all the sales, marketing, and service processes. The attendee of this...; Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing; Webcasts 2009-06-23
Outcome Based Social Networks: Yet Another CRM at the Speed of Light Excerpt: Outcome Based Social Networks: Yet Another CRM at the Speed of Light ExcerptCongrats PaulFirst, congrats on finishing your book! Many of us have been following this labor of love on Twitter and know how much effort you have put forth, responded to your requests for feedback and we can't...; Tags: Social networking, Advertising & Promotion, Customer relationship management (CRM), Light Excerpt, Outcome Based Social Networks, CRM; Discussion threads 2009-06-19
Outcome Based Social Networks: Yet Another CRM at the Speed of Light Excerpt: I'm going to finish the book today. CRM at the Speed of Light, 4th edition will be done by the time that the day ends - though I suspect a lot sooner.Â It's going to be a 750 page tome - mostly print, some supplemented electronically, on CRM 2.0 -...; Tags: Network, Outcome, YouTube Inc., CRM, Outcome Based Social Networks, Social Networking, Networking, Online Communications, Marketing, Advertising & Promotion, Paul Greenberg; Blog posts 2009-06-18
Superwoman flies with Salesforce.com's Sites: Financial services group Superwoman is the first Australian company to pilot Salesforce.com's new Sites product. Financial services group Superwoman is the first Australian company to pilot Salesforce.com's new Sites product released overnight. Companies adopting Sites use Force.com to build a database, defining what data and...; Tags: Salesforce.com Inc., CRM, Sales Force Management, Sales, Salesforce.com, Superwoman, Sites, Suzanne Tindal ZDNet Australia; News items 2009-06-16
Microsoft takes off its xRM platform-as-a-service gloves: Microsoft takes off its xRM platform-as-a-service glovesInteresting PlatformMy company has been working with Dynamics CRM for about 8 months. We have found the platform incredibly easy to build out highly functional business apps in a much shorter period of time than using custom development. We would definitely use the...; Tags: Advertising & Promotion, Customer relationship management (CRM), Middleware, Dynamics CRM, xRM platform-as-a-service, Microsoft TAKES, Microsoft Corp.; Discussion threads 2009-06-12

JumpBox for the SugarCRM 4.5.x CRM System 1.1.4 (Windows): SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM's Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...; Tags: CRM System, Microsoft Windows, Backup System, SugarCRM, CRM, JumpBox, Backups, Cloud Computing, Virtualization, Storage Management, Utility Computing, Hardware, Storage; Software downloads 2009-06-09
Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.: I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.Â Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...; Tags: Expectation, Interaction, Customer, Customer Experience, CRM, Strategy, Management, Paul Greenberg; Blog posts 2009-06-04
The Top 10 Secrets to Using Data Mining to Succeed at CRM: Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to initiate or improve CRM activities.; Tags: SPSS Inc., CRM, Data Mining, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Marketing Research, Enterprise Software, Databases, Software, Data Management, Marketing; White papers 2009-06-01
SugarCRM, SourceFire, Compiere upgrades almost ready to roll: As the month of May closed, a number of top open source application vendors announced beta releases and forthcoming upgrades. These include open source CRM, security and ERP vendors.Â SugarCRM, of Cupertino, Calif., announced the beta release of version 5.5 of its namesake open...; Tags: Sourcefire Inc., Mobile, Snort, Open Source, ERP, SugarCRM, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Software, Marketing, Software, Paula Rooney; Blog posts 2009-05-31
Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th Edition: Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th EditionAttention Economy expresses exactly why Marketing 2.0 is dead.Paul - you get it - that's why you've posted this chapter up to get our input.This chapter smells like nostalgia - playing with the notion that marketing is still sitting...; Tags: Marketing research, Advertising & Promotion, Customer relationship management (CRM), Attention Economy, marketing, Marketing 2.0, Sam, CRM; Discussion threads 2009-05-29
Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th Edition: I'm going to try something out here. I am ready to cringe as the tomatoes and old iPods are thrown at me, or the praise is showered on me...oh, wait, that's someone dumping buckets of tar over my head. I'm providing an advance excerpt of Chapter 13 of CRM...; Tags: Advertisement, Attention, CRM, New Competition, Engagement Rating, Marketers, Marketing Professional, Marketing Research, Marketing, Paul Greenberg; Blog posts 2009-05-29
Core2 CRM 1.1.0.3 (Windows): Core2 CRM is the easiest and most flexible Customer Relationship Manager. A perfect multi-user, cross-platform solution for getting your company's data centralized, organized and secured. Now your entire company can manage all your company and individual contacts, letters, faxes, e-mail correspondence history, group calendaring, employee task lists, letter and e-mail...; Tags: Microsoft Windows, CRM, Productive Computing, Core2 CRM, E-mail, Online Communications; Software downloads 2009-05-28
CRM Playaz Episode #9: SAP, Sage, Serious, Merry, Eat, Drink, Bling: CRM Playaz Episode #9 Welcome to CRM Playaz Episode #9.Â Yeah, we're still in business.Â This episode, even with no C-Level Smackdown (#10 will have one. Guest is ready to rock) will warm the cockles of your heart - for those of you over 50, you might...; Tags: Beverage, SAP AG, Episode, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg; Blog posts 2009-05-26
Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions: Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management CRM solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has...; Tags: CRM Solution, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Case studies 2009-05-25
Core2 CRM 1.1.0.3 (Mac): Core2 CRM is the easiest and most flexible Customer Relationship Manager. A perfect multi-user, cross-platform solution for getting your company's data centralized, organized and secured. Now your entire company can manage all your company and individual contacts, letters, faxes, e-mail correspondence history, group calendaring, employee task lists, letter and...; Tags: Apple Macintosh, Intuit QuickBooks, CRM, Productive Computing, Core2 CRM, E-mail, Online Communications; Software downloads 2009-05-19
Salesforce stacks the cloud to ease operations: ZDNet Senior Editor Sam Diaz shares his views on Saleforce.com's cloud strategy. He says its new upgrade, Summer '09, is helping customers be more flexible by adding real-time features.; Tags: Salesforce.com Inc., Sales Force Management, Strategy, Sales, Management, Salesforce.com, Twitter, CRM; Videos 2009-05-14
Property Express CRM Standard 2009 2009 (Windows): Property Management Software for small businesses. Manage customers, properties, prospects, invoices, sales, and rent. Solution integrates with Microsoft Outlook - import contacts and book appointments in your Microsoft Outlook.; Tags: Property, Microsoft Windows, Microsoft Corp., CRM, PropertyExpressCRM, Microsoft Outlook, Real Estate, Groupware, Microsoft Office, Sales Strategy, Office Suites, Software, Business Operations, Enterprise Software, Sales; Software downloads 2009-05-14
CRM Playaz Episode #8: Kindle DX, XXX Rated, C-Level Smackdown RightNow's Greg G.; and Twibes?: CRM Playaz Episode #8: Kindle DX, XXX Rated, C-Level Smackdown RightNow's Greg G.; and Twibes?Sex 2.0You guys sound like ignorant schoolboys. Too bad you are so repressed that just seeing the word sex makes you get stupid.CRM for Sex Workers at Sex 2.0Thanks for mentioning my session, although I'm not...; Tags: Customer relationship management (CRM), Advertising & Promotion, Podcasts, Enterprise software, CRM, Sex 2.0, XXX-rated, Twibes, C-Level Smackdown RightNow, CRM Playaz Episode #8; Discussion threads 2009-05-11
CRM Playaz Episode #8: Kindle DX, C-Level Smackdown RightNow's Greg G.; and Twibes?: CRM Playaz Episode #8 We are back again.Â Still posting it here on ZDNET.Â This is one of our best shows ever because of the C-Level smackdown. We talk about the Kindle DX which stands for...you'll hear. But we get something...; Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Paul Greenberg, Software, Strategy; Blog posts 2009-05-11
CRM, Heroism and 26/11 in India: CRM, Heroism and 26/11 in IndiaCustomer is not king... He is God.And thats what "Atithi Devo Bhava" means - "Guest is God".Touching story indeed Paul! Imagine the emotions it must have evoked & how it must have overwhelmed a nation with such a huge population to make it constitute a...; Tags: CRM, Paul; Discussion threads 2009-05-05