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ZDNet Dictionary Definition
- CRM
- Customer Relationship Management An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of...
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- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- News items 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- CRM-Express Professional 2009.9.3 (Windows)
- CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....
- Software downloads 2009-11-23
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Blog posts 2009-11-16
- Intuit launches Customer Manager, a CRM tool targeted at small businesses
- Intuit launches Customer Manager, a Quickbooks add-on that allows users to manage the customer information alongside their finances. by Sam Diaz
- Blog posts 2009-11-16
- Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)
- Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...
- Blog posts 2009-11-04
- News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...
- Blog posts 2009-11-04
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- Even for free, why use junk? There are much better options.The slide in profit margins at Microsoft continues . . . . ImposterYou didn't say "baroque".
- Discussion threads 2009-11-03
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley
- Blog posts 2009-11-03
- Challenging the economic downturn
- HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT CRM TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn
- White papers 2009-11-01
- CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
- Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic...
- White papers 2009-10-22
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Discussion threads 2009-10-21
- Going commando: Four signs of CRM failure
- Snake oil salesmen[i]Should you become the exit champion who calls out warning signs of a CRM effort in jeopardy?[/i]If you wait until you see warning signs, you've already lost. Every CRM and SOA project I've been involved in the seeds of destruction were sown way before the project ever...
- Discussion threads 2009-10-20
- Going commando: Four signs of CRM failure
- CRM failure remains a significant problem in many organizations. Here are four signs of CRM danger you should watch for. by Michael Krigsman
- Blog posts 2009-10-19
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Blog posts 2009-10-14
- DARGO Business Contact Manager 1.0 (Windows)
- If you use salesman to contact your potential customers, DARGO Business Contact Manager will raise effectiveness in achieving your goals. You may conclude that customer relationship management software CRM software is not suitable solution for your company at the moment. DARGO BCM solution enables business information storage, quick access to...
- Software downloads 2009-10-12
- Salesforce.com Plays In the Enterprise - Again
- Thoughts from a Sage ERP/CRM business partnerIf Salesforce did it once with CRM, then who is to say that they can't do it again with accounting. I'm not counting them out.At this point FinaincalForce is strictly a financial accounting package. Sage, Microsoft, and Intuit all have established modules that...
- Discussion threads 2009-10-08
- CRM failure: A virtual town hall discussion and podcast
- Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. by Michael Krigsman
- Blog posts 2009-10-07
- Helpstream aims to be bridge for social CRM, marketing and returns
- Helpstream launched a new module that aims to bridge customer service, social media and tangible marketing results. by Larry Dignan
- Blog posts 2009-10-06
- Microsoft releases an updated test version of its CRM Live service
- It appears that most Americans supportMicrosoft made these Windows-Live developer-focused announcements at the TechEd Developers conference in Barcelona this week. sexy costumesThe downloads are available from the Microsoft Connect download site.
- Discussion threads 2009-10-01
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