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ZDNet Dictionary Definition
- CRM
- Customer Relationship Management An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of...
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- Organic Social Networks, the Yankees and....Wha'? (UPDATE: WE WON OUR 27TH WORLD SERIES!)
- Needless to say, being a Yankees fan of the entirely driven and committed sort, I'm biting every nail on my hands off and frankly, if I could reach my feet, would go at those nails too (Ugh.). I do that every time that the Yankees are in the playoffs or...
- Blog posts 2009-11-04
- News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...
- Blog posts 2009-11-04
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- Even for free, why use junk? There are much better options.The slide in profit margins at Microsoft continues . . . . ImposterYou didn't say "baroque".
- Discussion threads 2009-11-03
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley
- Blog posts 2009-11-03
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Discussion threads 2009-10-21
- Going commando: Four signs of CRM failure
- Snake oil salesmen[i]Should you become the exit champion who calls out warning signs of a CRM effort in jeopardy?[/i]If you wait until you see warning signs, you've already lost. Every CRM and SOA project I've been involved in the seeds of destruction were sown way before the project ever...
- Discussion threads 2009-10-20
- Going commando: Four signs of CRM failure
- CRM failure remains a significant problem in many organizations. Here are four signs of CRM danger you should watch for. by Michael Krigsman
- Blog posts 2009-10-19
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Blog posts 2009-10-14
- Salesforce.com Plays In the Enterprise - Again
- Thoughts from a Sage ERP/CRM business partnerIf Salesforce did it once with CRM, then who is to say that they can't do it again with accounting. I'm not counting them out.At this point FinaincalForce is strictly a financial accounting package. Sage, Microsoft, and Intuit all have established modules that...
- Discussion threads 2009-10-08
- CRM failure: A virtual town hall discussion and podcast
- Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. by Michael Krigsman
- Blog posts 2009-10-07
- Helpstream aims to be bridge for social CRM, marketing and returns
- Helpstream launched a new module that aims to bridge customer service, social media and tangible marketing results. by Larry Dignan
- Blog posts 2009-10-06
- Microsoft releases an updated test version of its CRM Live service
- It appears that most Americans supportMicrosoft made these Windows-Live developer-focused announcements at the TechEd Developers conference in Barcelona this week. sexy costumesThe downloads are available from the Microsoft Connect download site.
- Discussion threads 2009-10-01
- Jesubi streamlines, automates CRM software to wring more productivity from your sales team
- Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca
- Blog posts 2009-09-29
- A List: CRM(ish) Reading Worth it.
- Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...
- Discussion threads 2009-09-28
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Blog posts 2009-09-28
- Personalised Banking Services With Microsoft Dynamics CRM
- Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...
- Case studies 2009-09-24
- CRM-Express Professional 2009.9.1 (Windows)
- CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....
- Software downloads 2009-09-22
- The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
- An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge....
- White papers 2009-09-21
- New Frontiers for CRM Data
- For many hospitality organizations, a Customer Relationship Management CRM tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...
- Webcasts 2009-09-21
- Internet Lead Capture: CRM Product Demo
- This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
- Webcasts 2009-09-21
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