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ZDNet Resources
- CRM Technology Enables One-to-One Customer Relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- Tags: United Parcel Service Of America Inc., Logistics, Customer Relationship, CRM, Investcorp, CRM Technology, Supply Chain, Transportation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Business Operations, Marketing, Software
- White papers 2005-08-01
Additional Resources
- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- CompanionLink Professional 2.0 for Palm OS 2.0 (Mobile)
- Power in your Palm! CompanionLink Professional is a two-way synchronization solution for busy professionals that need mobile access to contacts, appointments, to-do lists, and notes. Synchronize your ACT!, GoldMine, Outlook, and Lotus Notes information with any Palm mobile device. Using multiple databases or devices? No problem. CompanionLink Professional lets you...
- Tags: Mobile, GoldMine, Palm OS, Palm Inc., ACT!, CompanionLink Software, CompanionLink Professional, CompanionLink Express:The Professional Version, Microsoft Outlook, Groupware, Advertising & Promotion, E-mail Servers, Microsoft Office, Enterprise Software, Office Suites, Software, Marketing
- Software downloads 2009-11-21
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform
- In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...
- Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks
- Blog posts 2009-11-08
- Accelerating Business Performance: San Francisco & Frankfurt Enterprise 2.0 Conferences
- Next week sees the inaugural West Coast iteration of the Enterprise 2.0 conference, which is also an annual June event in Boston on the east coast. Sameer Patel and I will be running a track throughout the event which is focused on Selling the Case for...
- Tags: Performance, Use Case, Enterprise 2.0, Conference, Oliver Marks
- Blog posts 2009-10-26
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -Â announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks
- Blog posts 2009-10-22
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM
- Discussion threads 2009-10-21
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- Future ERP
- Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...
- Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett
- Blog posts 2009-10-19
- Oracle's big plan: Double revenue in five years
- Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...
- Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan
- Blog posts 2009-10-16
- News to know: Oracle OpenWorld; Google Wave; Intel; Windows 7; WiFi
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Ellison's keynote: Linux, Exadata, the Governator and more Paul Greenberg: Oracle OpenWorld 2009 - Social CRM...
- Tags: Apple iPhone, Google Inc., Wi-Fi, Sam Diaz, Netbook, Intel Corp., Microsoft Windows 7, Netbooks, Nettops & MIDs, Microsoft Windows, Hardware, Operating Systems, Software
- Blog posts 2009-10-15
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- News to know: Google; CTIA; Microsoft; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: FBI's 'Operation Phish Phry' snares nearly 100 people Sam Diaz:Mobile VoIP services no longer taboo, following AT&T...
- Tags: Google Inc., Larry Dignan, Mobile, AT&T Corp., Apple Inc., Microsoft Corp., Web Browser, CTIA, Data Centers, Cellular Phones, Web Browsers, Podcasts, Tablets, Storage, Hardware, Data Management, Consumer Electronics, Personal Technology, Internet, Notebooks & Tablets
- Blog posts 2009-10-08
- Contact & Activity Manager for MS CRM(Online) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Tags: Mobile, Server, Microsoft Corp., CRM, Mobile CRM+ Contact Manager, Activity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM(Hosted/OnPremise) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Tags: Mobile, Server, Microsoft Corp., CRM, Mobile CRM+ Contact Manager, Activity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM (Hosted/OnPremise) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Tags: Mobile, Server, Microsoft Corp., CRM, Mobile CRM+ Contact Manager, Activity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM (Online) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Tags: Mobile, Server, Microsoft Corp., CRM, Mobile CRM+ Contact Manager, Activity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-09-29
- New Frontiers for CRM Data
- For many hospitality organizations, a Customer Relationship Management CRM tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts 2009-09-21
- News to know: Office Web Apps; Palm; AMD-Intel; Andreessen; Win7 for students
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft Office Web Apps go to testers: Ten things to know Zack Whittaker: Office 2010 for...
- Tags: Larry Dignan, Hewlett-Packard Co., Palm Inc., Web Application, Andrew Nusca, Advanced Micro Devices Inc., Sam Diaz, Intel Corp., Microsoft Office, Office Suites, Software
- Blog posts 2009-09-18
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