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	<title><![CDATA[crm system Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/crm+system.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to crm system]]></description>
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		<title><![CDATA[Hyro Asia Improves Its Profile, Gets Closer to Top Accounts With Integrated CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152449]]></link>
		<description><![CDATA[A wholly-owned subsidiary of Australian Securities Exchange-listed Hyro Limited, Hyro Asia develops and implements digital services for use across multiple channels including online, mobile, and interactive television. Hyro Asia deployed a packaged CRM solution to better dissect its revenue stream and identify customers that were unprofitable. Hyro Asia moved away...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/hyro+asia.html"><![CDATA[Hyro Asia]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	</item>
	<item>
		<title><![CDATA[CRM System Streamlines Sales Process for Electrical Services Provider]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171635]]></link>
		<description><![CDATA[Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an electrical contractor for on major construction sites, including commercial property, mine site and railway infrastructure projects. With a widely distributed workforce...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/division.html"><![CDATA[Division]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+process.html"><![CDATA[Sales Process]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/norfolk+electrical+%2526+communications.html"><![CDATA[Norfolk Electrical & Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[JumpBox for the SugarCRM 4.5.x CRM System 1.1.5 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1120933]]></link>
		<description><![CDATA[SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM&apos;s Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. Deploying an...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Fri, 21 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/sugarcrm.html"><![CDATA[SugarCRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/jumpbox.html"><![CDATA[JumpBox]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[Jaffer Business Systems Cuts Service Delivery Time to Customers by 25% Using CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1124223]]></link>
		<description><![CDATA[In 1982, Jaffer Brothers established Jaffer Business Systems to provide information technology solutions to client companies. With clients increasingly demanding the ability to slice, dice, and segment customers by parameters such as geographical location and turnover, Jaffer Business Systems realized it had to build its internal expertise in Customer Relationship...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/customers+ltd..html"><![CDATA[Customers Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CUS</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">CUS,ORCL</category>
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		<title><![CDATA[Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1124231]]></link>
		<description><![CDATA[BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is crucial in helping BDMS' hospitals stay in front in Thailand's competitive healthcare industry. As BDMS strives to offer the best healthcare, it requires a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/patient.html"><![CDATA[Patient]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	</item>
	<item>
		<title><![CDATA[Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971537]]></link>
		<description><![CDATA[Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets, and the telephone, which meant there was too much information to synchronize. Solomon Systech turned to Oracle CRM On Demand...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/solomon+systech.html"><![CDATA[Solomon Systech]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+excel.html"><![CDATA[Microsoft Excel]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Wyeth UK Gains Single Customer View and Drives Customer Focus With Companywide CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=993145]]></link>
		<description><![CDATA[Wyeth wanted to become the most customer-oriented healthcare company in the United Kingdom within three years and move from a product-oriented approach to a customer-oriented approach to better manage customer relationships with organizations such as the National Health Service. The challenge was to provide a comprehensive, single view of all...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/wyeth.html"><![CDATA[Wyeth]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/3g.html"><![CDATA[3G]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://updates.zdnet.com/tags/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WYE</category>
		<category domain="tickers">ORCL,WYE</category>
	</item>
	<item>
		<title><![CDATA[Transforming CRM: 10 Tactics for Improving Revenue and ROI Now]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=971853]]></link>
		<description><![CDATA[Until people have intelligent marketing automation with actionable triggers to qualify leads and detect movement towards a buying decision, the CRM system is a very fancy database. In today's fast-paced marketplace where buyers are now more in control than ever, communications must support the buying process to improve top- and...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 10 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/engagement+systems.html"><![CDATA[Engagement Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+automation+solution.html"><![CDATA[Marketing Automation Solution]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[JumpBox for the SugarCRM 5.x CRM System 1.1.9 (Mac)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=910137]]></link>
		<description><![CDATA[SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM&apos;s Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 26 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+macintosh.html"><![CDATA[Apple Macintosh]]></category>
		<category domain="http://updates.zdnet.com/tags/sugarcrm.html"><![CDATA[SugarCRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
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		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Education Software Company Uses Enhanced CRM System to Offer Customers Choices]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=933761]]></link>
		<description><![CDATA[CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent software vendor that specializes in online software solutions for the education and training services market. With Microsoft Dynamics 4.0 software, CourseMax can now provide its product suite...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 21 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/education.html"><![CDATA[Education]]></category>
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		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/coursemax.html"><![CDATA[CourseMax]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[JumpBox for the SugarCRM 5.x CRM System 1.1.9 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=899285]]></link>
		<description><![CDATA[SugarCRM is the market-leading, commercial Open Source customer relationship management CRM application. SugarCRM&apos;s Open Source architecture easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. For a small business the JumpBox for SugarCRM can be a huge time and expense saver. It requires...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Tue, 06 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
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		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[CRM 2009 Forecast - Part 1 -Sticking My Neck Out]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=54764&messageID=1035532&start=0]]></link>
		<description><![CDATA[CRM 2009 Forecast - Part 1 -Sticking My Neck OutSocial CRMPaul – enjoyed catching up yesterday. Traditional CRM is certainly evolving to address shifts in consumer expectations and this will continue as the bar for delivering great customer experiences continues to rise. An organization that isn't thinking, at least at...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 25 Nov 2008 13:34:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
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	<item>
		<title><![CDATA[Sophisticated Customer Relationship Collaboration with MindTouch & SnapLogic]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=142]]></link>
		<description><![CDATA[In another sign of the continuing maturity of Enterprise 2.0 technologies, open source social enterprise collaboration vendor MindTouch and open source data integration framework company SnapLogic announce a new partnership today.    SnapLogic have a terrific reputation in the open source data integration world, linking (with 'pipelines') ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 16 Sep 2008 08:14:47 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+intelligence.html"><![CDATA[Customer Intelligence]]></category>
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		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
	<item>
		<title><![CDATA[Hanjin Shipping Uncovers Sales Opportunities With New CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382647]]></link>
		<description><![CDATA[Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. In 2007, Hanjin Shipping celebrated its 30th anniversary and launched its vision for the next 10 years. As part of its Vision 2017 initiative, the company made a...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
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		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
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		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
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	<item>
		<title><![CDATA[Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=373677]]></link>
		<description><![CDATA[1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 02 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=373686]]></link>
		<description><![CDATA[For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the candidates. Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 18 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
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		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
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	</item>
	<item>
		<title><![CDATA[Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=361675]]></link>
		<description><![CDATA[1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics.html"><![CDATA[Microsoft Dynamics]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+dynamics+crm.html"><![CDATA[Microsoft Dynamics CRM]]></category>
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	</item>
	<item>
		<title><![CDATA[ContactGrabber Personal Edition 2.4 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=800153]]></link>
		<description><![CDATA[ContactGrabberPE is aimed to Grab Contacts and Addresses into your addressbook with a click. Use ContactGrabberPE for saving Leads & Contacts with one mouseclick from e-mails, Web sites or other text documents. ContactGrabberPE works with Outlook and OutlookExpress. ContactGrabber analyses the adressess and transfers the formatted data to CRM systems....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 15 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/ibs-quadrat.html"><![CDATA[IBS-Quadrat]]></category>
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	</item>
	<item>
		<title><![CDATA[New CRM System Helps Microsoft Increase Sales Efficiency, Improve Customer View]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=349848]]></link>
		<description><![CDATA[Today's sales organization need software solutions that allow them to understand their customers and prospects, streamline the sales process, and report effectively on sales activities. Microsoft Corp., the world's largest software company, recently began rolling out Microsoft Dynamics CRM, a flexible and easy-to-use Customer Relationship Management CRM system to many...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 18 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+activity.html"><![CDATA[Sales Activity]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
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	</item>
	<item>
		<title><![CDATA[The ABCs of Choosing a CRM System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=341623]]></link>
		<description><![CDATA[CRM is a valuable tool, but can be complicated to choose and implement. Is there a secret to choosing and implementing a CRM system for your business? The reality is that choosing a CRM system doesn't have to be a complicated process. There is a way of finding the right...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 05 Feb 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+system.html"><![CDATA[CRM System]]></category>
		<category domain="http://updates.zdnet.com/tags/abc+inc..html"><![CDATA[ABC Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/vendorguru.com.html"><![CDATA[VendorGuru.com]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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