crm solution Resources on ZDNet

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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With crm solution: Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...; Tags: Business Intelligence, Staffing, CRM Solution, Sales, CRM, Staffing Service, Customer Relationship Management (CRM), Enterprise Software, Software; Case studies 2008-04-18
crm solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent: VisionShare - a provider of secure data connectivity for the healthcare industry - was outgrowing its home-grown systems. So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The combination is a fully integrated solution that automates and speeds the customer installation process. The result: Backlog is down 51 percent,...; Tags: Revenue, CRM Solution, Health Care, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Marketing, Human Resources; Case studies 2008-02-13
The B&B Hotels Group Reduces Customer Service Response Time by 70%: For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient Customer Relationship Management (CRM) solution that is easy to deploy and ensure that employees across the organization can...; Tags: Customer Service, Oracle Corp., CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing; Case studies 2008-02-01
Health Insurance Company Reengineers Call Center With crm solution: Wellmark Blue Cross and Blue Shield, a health insurance provider headquartered in Des Moines, Iowa, averages 6,500 customer service calls daily with a staff of 250 Customer Service Agents (CSAs). To document a call, CSAs had to shuffle between 30 different applications, and the means to document that call was...; Tags: Health Insurance, Blue Cross Blue Shield, Customer Service, CRM Solution, Microsoft Dynamics CRM, Health Care, Microsoft Corp., CRM, Customer Relationship Management (CRM), Product Marketing, Insurance, Call Centers, Advertising & Promotion, Benefits, Healthcare, Enterprise Software, Software, Marketing, Business Operations, Corporate Insurance, It Operations, Human Resources; Case studies 2008-01-01
Sales 101 (exe): Sales 101 is a CRM solution designed to drive a business to success. This unique solution is designed to interact with Atlantis Navigator. The system is a will capture client requirements, link them to sales agreements and manage delivery of a generic product. A good CRM solution has a large...; Tags: CRM Solution, Sales 101, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Software; Software downloads 2007-11-16

Global Advertising Products Lifts Revenue, Streamlines Operations With crm solution: Promotional products provider Global Advertising Products (Global) relied on an outdated system to manage its critical sales process. The company needed to overcome flat sales, inefficient processes and flagging productivity if it wanted to boost its standing in a competitive market. Global worked with Microsoft Gold Certified Partner Aspirence Information...; Tags: Revenue, Advertisement, CRM Solution, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing; Case studies 2007-09-01
Fashion Company Dresses Up Marketing, Customer Service Efforts With crm solution: Pumpkin Patch sought a new customer relationship management solution that could help it improve marketing and customer service effectiveness by more accurately recording information about customer visits, better analyzing customer buying habits, responding faster to customer service enquiries, and providing staff with rapid access to accurate customer data. Pumpkin Patch...; Tags: Customer Service, CRM Solution, CRM, Customer Relationship Management (CRM), Marketing Research, Product Marketing, Advertising & Promotion, Enterprise Software, Software, Marketing; Case studies 2007-07-18
The 5 Must-Have Features of a crm solution: You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Sure, it's got all the right bells and whistles, but are these features the ones your business needs most? Each business is different and the features your CRM solution...; Tags: CRM Solution, CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2007-03-02
Technology Company Uses crm solution to Increase Sales, Service Effectiveness: New Zealand-based Onesource Group provides office technology solutions, such as business copying, printing, and integrated data and voice, as well as office equipment financing. To continue its business growth, Onesource sought a Customer Relationship Management (CRM) system that would enable its employees to spend more time on sales and customer...; Tags: Customer Service, Solution, CRM Solution, Financing, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Sales Force Management, Enterprise Software, Sales, Software, Marketing; Case studies 2007-02-06
Gizmo Gets Gadgets Going With Customized crm solution: People want broadband-connected computers and wireless networks in their homes, but setting them up and maintaining them can be a headache for many home users. Gizmo, a clever start-up company in Sydney, spotted this need in the home computing market and provides home users with the technical support they need...; Tags: Microsoft Dynamics, Gizmo, CRM Solution, Microsoft Corp., CRM, Business Structures, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Strategy, Wireless, Finance, Software, Marketing, Management; Case studies 2007-02-01
Relationship Banking With crm solutions: CRM software applications will help the financial service companies get smarter about in how they become involved with the client relationships. By integrating sales, marketing and services generating profits will put the businesses in a more sustained environment. Whenever processes are weak, highly labour intensive or redundant, a CRM solution...; Tags: CRM Solution, Banking, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-07-19
Portal and crm solution Reaches Tourists Directly, Responds to Fast-Changing Trends: The Portuguese government launched a tourism portal to help support its tourism-promotion strategy and improve the brand vitality of Portugal as a tourist destination. Developed in partnership with Accenture and CapGemini, and standardized on Microsoft Windows Server System, the portal provides customized and dynamic tourist information and services directly to...; Tags: CRM Solution, Microsoft Corp., CRM, Portugal, Portals, Web Technology, Customer Relationship Management (CRM), Branding, Enterprise Software, Internet, Software, Marketing; Case studies 2005-07-01
Understanding Correct Roles and Responsibilities of the Users of an End-to-End Automotive crm solution: Providing an end-to-end Customer Relationship Management (CRM), Sales Force Automation (SFA) and Enterprise Resource Planning (ERP) software solution to an entire automotive business cycle is an extremely large undertaking. From overseas production plants, to distribution points across the world, corporate sales centers to individual dealerships and retail points, there are...; Tags: CRM Solution, Sales Force, ERP, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Advertising & Promotion, Enterprise Resource Planning (ERP), Software, Sales, Marketing; White papers 2005-06-23
Benefits of an 'On-Demand' crm solution Over a Software Based Integration Solution: An on-demand CRM solution meets all the demands that the business needs, whether they're supplied up-front or are constantly changing. This is an essential part of the 'Software as a service' model, because once a person chooses the CRM provider, they have to continue earning their business from month to...; Tags: CRM Solution, On-demand, Benefit, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-06-16
Pitfalls and Myths of crm solutions: With CRM being an oft-overused and underrated buzzword these days, warnings have been surfacing about being cautious with the CRM projects. In the more specific Small-Medium sized business markets, the ROI has yet to be fully proven in many companies minds, and this is one of the leading reasons why...; Tags: CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-06-16
Calculating ROI (Return On Investment) for Your crm solution: A good on-demand CRM implementation will always equal a high Return On Investment (ROI). A CRM solution that works for the company will be easily customizable to scale with the companies future needs, and will provide a medium with which to fully understand the customer base with a 360 degree...; Tags: ROI/TCO, Customer relationship management (CRM), Enterprise software, CRM solution, CRM, ROI, on-demand; White papers 2005-06-15
The vertical CRM challenge: Siebel vs. salesforce.com: The vertical CRM challenge: Siebel vs. salesforce.comTop 5 comparison?Your article is as insightful as they always are, Dan - thanks for the interesting read. I've been curious to see an analysis of when customers would choose each of the big 6 CRM providers: when would someone choose Salesforce.com over...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM solution, Siebel Systems Inc., Salesforce.com Inc., customization; Discussion threads 2005-04-01
CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions: Customer Relationship Management (CRM) applications are well understood. Their functional components are straightforward, the technology is sound and mature, and the benefits of successful deployments are clearly generating value for organizations large and small. So why are these applications so expensive to buy or rent? What are the inherent costs...; Tags: Open Source, CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; White papers 2005-04-01
Successfully Implementing crm solutions in High Growth, High-Tech Companies: The promise of substantial improvements in sales performance, customer acceptance and corporate communications is helping to fuel the broad acceptance and implementation of Customer Relationship Management (CRM) solutions within the high-tech community. In fact, within certain high-tech circles, the lack of an auto-mated sales system is the exception rather than...; Tags: Business Process, CRM Solution, BPR, CRM, Business Process Reengineering (BPR), Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Operational Planning, Sales Force Management, Enterprise Software, It Operations, Sales, Software, Marketing, Business Operations; White papers 2005-02-08
Scaling Siebel crm solutions With Oracle 10g RAC: Customers using Siebel Customer Relationship Management (CRM) solutions are increasingly demanding greater scalability and high availability to support mission-critical operations and continued business growth. Such environments are characterized by 24 X 7 operations and several thousand concurrent users. In addition, many large Siebel customers are interested in leveraging the Linux...; Tags: Oracle Corp., CRM Solution, Siebel Systems Inc., Oracle Application Server 10g, Linux, Blade Servers, Storage, Enterprise Software, Servers, Operating Systems, Software, Hardware; White papers 2004-11-15