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- An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
- Customer Relationship Management CRM software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the unified application that tracks all interactions, both for current and future customers. CRMs have always been customized...
- Tags: CRM Solution, Server, Microsoft Windows, CRM, Customer Relationship Management Software, SplendidCRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-08-27
- Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
- Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated relationship building skills. Consequently, the use of CRM tools is ubiquitous at the firm. "As a company, we had over 2,000 discrete customer databases...
- Tags: CRM Solution, Advisor, Raymond James Financial Inc., Microsoft Corp., Workflow, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-08-01
- Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
- Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management CRM solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has...
- Tags: CRM Solution, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-05-25
- Chemical Company Gains Valuable Visibility Into Sales and Service With CRM Solution
- Arch Chemicals is a manufacturer and distributor of biocides, including treatment and performance products. The company reports approximately U.S.$1.5 billion in annual sales. Arch Chemicals is a global biocides company with manufacturing and customer support facilities worldwide. Due to its diverse portfolio of businesses, the company needed a better way...
- Tags: Customer Service, Performance, CRM Solution, Microsoft Corp., CRM, Arch Chemicals, Sales Strategy, Sales Force Management, Performance Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Human Resources, Workforce Management, Software
- Case studies 2009-05-01
- Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
- Customer Effective delivers Customer Relationship Management CRM solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers develop and support the relationships that are critical in today's competitive market, especially in the professional services industry. For customer Dixon Hughes - a top...
- Tags: Microsoft Dynamics, CRM Solution, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Gold Certified Partner, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-03-24
- OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
- OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales opportunities and eliminate the use of paper and Microsoft Excel worksheets (which both telemarketing and real estate agents were using for commercial...
- Tags: Oracle Corp., CRM Solution, Sales Opportunity, CRM, Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software
- Case studies 2009-03-01
- Seven Tips for Profiting from Lean Times with CRM
- With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. The...
- Tags: CRM Solution, On-demand, CRM, Customer Relationship Management (CRM), Managed Hosting, Advertising & Promotion, Cloud Computing, Enterprise Software, Software, Marketing
- White papers 2009-01-01
- How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
- You have analyzed your organization's business needs and determined that an ondemand CRM solution will best meet your requirements. And you're not alone. Industry observers expect the market for on demand CRM to grow by more than 30 percent per year. But how do you determine which on demand CRM...
- Tags: Oracle Corp., CRM Solution, On-demand, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Managed Hosting, Enterprise Software, Software, Marketing
- White papers 2009-01-01
- Administaff, Inc. Centralizes Sales Processes and Improves Forecasting With CRM Solution
- Administaff, Inc. is a human resources outsourcing company and one of the leading Professional Employer Organizations PEOs in the United States. Administaff, Inc. wanted to improve sales process management and enable the company to scale with anticipated growth within the sales organization. The challenge was to gain greater visibility into...
- Tags: CRM Solution, Administaff Inc., Sales Process, CRM, Forecasting, Sales Strategy, Sales Force Management, Sales
- Case studies 2008-07-01
- Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
- Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively....
- Tags: CRM Solution, TCO, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Real Estate, Enterprise Software, Marketing, Software, Business Operations
- Case studies 2008-06-05
- Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
- The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for the Economy and Transport identified areas where it could improve upon its service delivery. To achieve this end, managers sought to consolidate...
- Tags: Agency, CRM Solution, Government, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-06-05
- Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
- Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service SaaS mode and reduce forecast production and consolidation times - decreasing the risk of inaccuracies or delays. The challenge was to increase the impact of marketing actions and...
- Tags: Software-as-a-service, Oracle Corp., Performance, CRM Solution, Sales Force, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Software As A Service (SaaS), Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Cloud Computing, Software, Sales, Emerging Technologies
- Case studies 2008-05-01
- CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
- The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients through prospecting, as well as retaining current customers, are key to the company's long-term success. To optimize the success of company and...
- Tags: Customer Service, CRM Solution, Microsoft Corp., Workflow, CRM, Linc Group, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-04-21
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- Tags: Business Intelligence, Staffing, CRM Solution, Sales, CRM, Staffing Service, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies 2008-04-18
- With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
- Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. Customer data resided with individuals in...
- Tags: CRM Solution, Customer Satisfaction, Microsoft Corp., CRM, Noble Trade, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2008-04-18
- CH2M HILL Optimizes Business Development Performance With New CRM Solution
- CH2M HILL's multiple CRM and home-grown opportunity-tracking systems resulted in diverse, disconnected applications for supporting business development. These islands of data drove redundant data entry and data inconsistency, and could not provide a single, enterprise-level view for managing strategic pursuits/accounts. Management engaged technology research firm Gartner Consulting to discuss CRM...
- Tags: CRM Solution, Business Development, Microsoft Corp., CRM, CH2M HILL, Strategic Planning, Customer Relationship Management (CRM), Advertising & Promotion, Strategy, Enterprise Software, Management, Software, Marketing
- Case studies 2008-04-15
- Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
- Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee...
- Tags: Business Intelligence, Staffing, CRM Solution, Sales, CRM, Staffing Service, Customer Relationship Management (CRM), Enterprise Software, Software
- White papers 2008-04-01
- CRM Solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent
- VisionShare - a provider of secure data connectivity for the healthcare industry - was outgrowing its home-grown systems. So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The combination is a fully integrated solution that automates and speeds the customer installation process. The result: Backlog is down 51 percent,...
- Tags: Revenue, CRM Solution, Health Care, Microsoft Corp., CRM, Customer Relationship Management (CRM), Vertical Industries, Advertising & Promotion, Benefits, Healthcare, Enterprise Software, Software, Marketing, Human Resources
- Case studies 2008-02-13
- The B&B Hotels Group Reduces Customer Service Response Time by 70%
- For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient Customer Relationship Management CRM solution that is easy to deploy and ensure that employees across the organization can...
- Tags: Customer Service, Oracle Corp., CRM Solution, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies 2008-02-01
- Global Advertising Products Lifts Revenue, Streamlines Operations With CRM Solution
- Promotional products provider Global Advertising Products Global relied on an outdated system to manage its critical sales process. The company needed to overcome flat sales, inefficient processes and flagging productivity if it wanted to boost its standing in a competitive market. Global worked with Microsoft Gold Certified Partner Aspirence Information...
- Tags: Revenue, Advertisement, CRM Solution, Microsoft Corp., Sales Process, CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- Case studies 2007-09-01
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