<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://updates.zdnet.com/">
<channel>
	<title><![CDATA[crm software Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/crm+software.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to crm software]]></description>
	<s:counts start="0" returned="20" found="25" />
	<language>en-us</language>
	<item>
		<title><![CDATA[SalesOutlook CRM 6.01 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1182835]]></link>
		<description><![CDATA[CRM Software for Outlook. Manage your contacts, e-mails, opportunities, calendar and more without leaving Outlook. SalesOutlook leverages the combination of Microsoft Office and Exchange Server to deliver a customizable account-focused electronic customer interaction and team collaboration system. SalesOutlook is the powerful and friendly Outlook CRM Software for Microsoft Outlook users....]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 09 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/salesoutlook.html"><![CDATA[SalesOutlook]]></category>
		<category domain="http://updates.zdnet.com/tags/crystal+xi+runtime.html"><![CDATA[Crystal XI Runtime]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Jesubi streamlines, automates CRM software to wring more productivity from your sales team]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25010]]></link>
		<description><![CDATA[Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 29 Sep 2009 06:00:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+team.html"><![CDATA[Sales Team]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/jesubi.html"><![CDATA[Jesubi]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
	</item>
	<item>
		<title><![CDATA[CRM Software Helps Asset Management Firm Comply With Regulation and Win New Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1100421]]></link>
		<description><![CDATA[With 800 clients, Warren Wicklund is an innovative asset management business based in Oslo, Norway. It was founded in 2002 and now specialises in hedge fund management. Like many financial institutions during the global economic crisis, Warren Wicklund - a leading asset management firm in Norway - is under pressure...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/asset.html"><![CDATA[Asset]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/regulation.html"><![CDATA[Regulation]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Testing Services for CRM Software Solutions Developer]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976257]]></link>
		<description><![CDATA[The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise, from medium-sized businesses to the world's most recognized brands. The client started to look for ways to be more cost efficient in order to continue to produce high quality software for their CRM...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 26 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/developer.html"><![CDATA[Developer]]></category>
		<category domain="http://updates.zdnet.com/tags/culture.html"><![CDATA[Culture]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/softtek.html"><![CDATA[Softtek]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[CRM 2009 - Companies to Watch For - Part Tree, er...Three]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=55730&messageID=1053200&start=0]]></link>
		<description><![CDATA[CRM 2009 - Companies to Watch For - Part Tree, er...ThreePPD ComputingI would like to add PPD Computing to this list. They also jumped onto my radar after a big SEO push this year which saw them climb hundreds of pages in Google. From on premise crm software to Hosted...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 23 Dec 2008 01:20:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing research]]></category>
		<category domain="http://updates.zdnet.com/tags/fuze+suite.html"><![CDATA[Fuze Suite]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+2009.html"><![CDATA[CRM 2009]]></category>
		<category domain="http://updates.zdnet.com/tags/companies.html"><![CDATA[Companies]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM software]]></category>
	</item>
	<item>
		<title><![CDATA[Oracle: CRM software demand bubbly; Social networking meets enterprise data]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=10133]]></link>
		<description><![CDATA[Oracle's Anthony Lye, senior vice president of the company's customer relationship management software unit, said demand is growing at a rate he hasn't "seen since the bubble times." Lye also argued that social networking is rapidly becoming another dataset for enterprise applications to analyze. When coupled with business analytics from...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 23 Sep 2008 09:51:58 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[New CRM Software Gives Sales and Management More Flexibility]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=933783]]></link>
		<description><![CDATA[Precision is the business of Nikon, a Japanese technology corporation. Whether dealing with a high-resolution camera or a scientifically precise microscope - the point is to always focus on the details. Before, Nikon GmbH Deutschland had a less detail-oriented approach to customer data. Data was distributed across several systems, which...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Jul 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/nikon+corp..html"><![CDATA[Nikon Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">7731</category>
		<category domain="tickers">7731</category>
	</item>
	<item>
		<title><![CDATA[Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=373675]]></link>
		<description><![CDATA[Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed better sales and inventory data to help salespeople push the hottest-selling items and keep them in stock. To gain...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 22 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10741-0.html?forumID=1&threadID=40707&messageID=752445&start=0]]></link>
		<description><![CDATA[Phishing-based breach of salesforce.com customer data is more evidence of industry's need to act on spam. Now.Must: MandateCouldn't agree with you more:[i][b]"Another issue? Although they're physically possible with many e-mail systems, encryption and digital signing of e-mail — two measures that can also play a role in eliminating spam (and...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 06 Nov 2007 12:51:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM software]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+data.html"><![CDATA[customer data]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[e-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+industry.html"><![CDATA[financial industry]]></category>
		<category domain="http://updates.zdnet.com/tags/phishing.html"><![CDATA[phishing]]></category>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/spam.html"><![CDATA[spam]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Short Clip: Implementing CRM software in Harrahâ€™s casinos]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334831.html]]></link>
		<description><![CDATA[Harrahâ€™s CIO Tim Stanley explains how the company uses CRM software to offer special promotions, and more targeted marketing to its 100 million hotel guests. by ZDNet Editor]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 27 Feb 2007 15:45:57 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/harrah.html"><![CDATA[Harrah]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/zdnet+editor.html"><![CDATA[ZDNet Editor]]></category>
	</item>
	<item>
		<title><![CDATA[Short clip: Implementing CRM software in Harrah's casinos]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334831.html]]></link>
		<description><![CDATA[Harrah's CIO Tim Stanley explains how the company uses CRM software to offer special promotions, and more targeted marketing to its 100 million hotel guests.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Tue, 27 Feb 2007 15:45:57 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/harrah.html"><![CDATA[Harrah]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/tim+stanley.html"><![CDATA[Tim Stanley]]></category>
	</item>
	<item>
		<title><![CDATA[Got CRM?: CRM Software Guide for Small Business]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=291005]]></link>
		<description><![CDATA[There are many articles on Customer Relationship Management CRM and its benefits. However, most articles cater to large organizations and don't concentrate on the needs and objectives of small business owners and managers. The purpose of this whitepaper is to educate small business owners on what, why and how CRM...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://updates.zdnet.com/tags/small+business+owner.html"><![CDATA[Small Business Owner]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/surado+solutions.html"><![CDATA[Surado Solutions]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[8% of CRM software in 2005 was sold as a service]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10599-0.html?forumID=1&threadID=26060&messageID=489924&start=0]]></link>
		<description><![CDATA[8% of CRM software in 2005 was sold as a servicewill accounting be lastCRM bodes well for SaaS, but looks like software related to financial and accounting will be last to move online.  It looks like QuickBooks online is taking off slowly.  Markhttp://www.axcis.net]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 10 Oct 2006 03:54:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[software]]></category>
	</item>
	<item>
		<title><![CDATA[The Problem With Off the Shelf CRM]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240490]]></link>
		<description><![CDATA[Just mention the words customized CRM software to any small business owner of those responsible for financing a new or upgrade initiative and watch them flinch! They will be confident that with the variety of CRM software available today there must be a software program they can pick up at...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 07 Oct 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[CRM software market grew 8% in 2004]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=8537]]></link>
		<description><![CDATA[According to IDC, the customer relationship management CRM applications market returned to positive growth in 2004 due to the resurgence of demand by user organizations. In 2004 the CRM market grew 8%, resulting in total market revenues of $8.8 bln. During the market downturn of the early 2000s, customers sharpened...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 02 Aug 2005 14:10:06 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
	</item>
	<item>
		<title><![CDATA[Small Business Software CRM Vendor Selection Process]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239407]]></link>
		<description><![CDATA[Millions of small business owners across the world are struggling with selecting and deploying a CRM software solution for their organization and are running into obstacles in gaining access to this now critical small business software solution. A true CRM software system is critical to small businesses in today's market...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 16 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/small+business.html"><![CDATA[Small Business]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/salesboom.com.html"><![CDATA[Salesboom.com]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software+system.html"><![CDATA[CRM Software System]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[CRM software to grow less than 5% in Western Europe]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=1239]]></link>
		<description><![CDATA[The Western European CRM applications market will grow less than 5% annually, according to IDC. The market is maturing rapidly and IDC does not expect double-digit growth to occur in the coming years.]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 26 May 2005 15:39:37 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM software]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[software]]></category>
	</item>
	<item>
		<title><![CDATA[CRM software market to grow at 9% a year]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=244]]></link>
		<description><![CDATA[The market for CRM software in the United States and major European countries is expected to increase by 9% annually over the next six years. That's a much more rapid rate than the 3% advance anticipated for the CRM market overall. Likewise, spending on ERP software is expected to grow...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 15 Jan 2005 21:15:07 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
	</item>
	<item>
		<title><![CDATA[CRM software market to grow at 9% a year]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=6889]]></link>
		<description><![CDATA[The market for CRM software in the United States and major European countries is expected to increase by 9% annually over the next six years. That's a much more rapid rate than the 3% advance anticipated for the CRM market overall. Likewise, spending on ERP software is expected to grow...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 15 Jan 2005 19:33:47 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
	</item>
	<item>
		<title><![CDATA[Small business spending on CRM software grew 15% in 2003]]></title>
		<link><![CDATA[http://blogs.zdnet.com/ITFacts/?p=4723]]></link>
		<description><![CDATA[The SMB CRM market grew significantly during 2003, and indicators are that this growth will continue during the next five years, according to Gartner. CRM-software spending among SMBs (which Gartner defines as companies with less than 1,000 employees) grew by 15% in 2003 over 2002, while spending on the part...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 13 Oct 2004 13:08:16 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/gartner+inc..html"><![CDATA[Gartner Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IT</category>
		<category domain="tickers">IT</category>
	</item>
</channel>
</rss>
