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- Norway Telco Calls Up HP Integrity Superdome to Supercharge Billing and CRM Services
- Norway's second largest mobile telephone operator, NetCom, is a wholly owned business of telecommunications leader TeliaSonera (www.teliasonera.com). The company wanted to improve their ability to respond to market and business changes, centralize Customer Relationship Management CRM and billing services, and lower server maintenance and support costs. NetCom upgraded to HP...
- Tags: HP Integrity, Hewlett-Packard Co., CRM Services, CRM, HP Integrity Superdome, Advertising & Promotion, Leadership, Customer Relationship Management (CRM), Servers, Marketing, Management, Enterprise Software, Software, Hardware
- Case studies 2008-07-01
Additional Resources
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform
- In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...
- Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks
- Blog posts 2009-11-08
- Challenging the economic downturn
- HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT CRM TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn
- Tags: Vodafone Group Plc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-11-01
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -Â announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks
- Blog posts 2009-10-22
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. Â So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0. Â I'm...
- Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg
- Blog posts 2009-10-20
- News to know: Apple; Alex; Microhoo; Droid; FCC
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Another strong quarter for Apple; credit strong iPhone, Mac sales Jason D. O'Grady: Apple announces most profitable...
- Tags: FCC, Google Inc., Larry Dignan, Advertisement, Information Technology, Dana Blankenhorn, Mary Jo Foley, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Microsoft Windows, E-books, Federal Government, Service-Oriented Architecture (SOA), Operating Systems, Software, Personal Technology, Government, Web Services, Enterprise Software
- Blog posts 2009-10-20
- Future ERP
- Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...
- Tags: Innovation, Salesforce.com Inc., Financial, SAP AG, ERP, Brian Sommer, Brian, S-curve, Cloud Infrastructure, BRP, Cloud Computing, Virtualization, Enterprise Software, Hardware, Software, Dennis Howlett
- Blog posts 2009-10-19
- Salesforce.com, Dell target SMBs
- Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...
- Tags: Salesforce.com Inc., Dell Computer Corp., Small And Medium Business, Sales Force Management, Sales, Larry Dignan
- Blog posts 2009-10-12
- The T-Mobile-Microsoft Sidekick data disaster: Poor IT management going mainstream
- Always have local copies of your dataThe above is why it is a bad idea to put your fate in someone else's hands when you have a choice. By default, keep your data processing and data stores local, and then use cloud services when they suit you. All these kiddies...
- Tags: Federal government, Advertising & Promotion, Recruitment & Selection, agency, FDA, job
- Discussion threads 2009-10-11
- News to know: Google; CTIA; Microsoft; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: FBI's 'Operation Phish Phry' snares nearly 100 people Sam Diaz:Mobile VoIP services no longer taboo, following AT&T...
- Tags: Google Inc., Larry Dignan, Mobile, AT&T Corp., Apple Inc., Microsoft Corp., Web Browser, CTIA, Data Centers, Cellular Phones, Web Browsers, Podcasts, Tablets, Storage, Hardware, Data Management, Consumer Electronics, Personal Technology, Internet, Notebooks & Tablets
- Blog posts 2009-10-08
- News to know: AT&T; Apple; Google; Verizon; Microsoft
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dancho Danchev: Weak passwords dominate statistics for Hotmail's phishing scheme leak Larry Dignan: The Android army: Verizon Wireless, Google...
- Tags: Google Inc., Microsoft Windows Mobile, Verizon Communications Inc., AT&T Corp., Apple Inc., Microsoft Corp., Wireless, Wireless Coverage Data, Microsoft Windows, Mobile Operating Systems, Operating Systems, Microsoft Windows 7, Wireless And Mobility, Handhelds, Wi-Fi, Mobile Applications, Software, Hardware, Larry Dignan
- Blog posts 2009-10-07
- Fourth type of cloud computing
- Close, but no cigarThere is no requirement that a cloud be publicly accessible. In many cases, corporations use cloud products to supplement existing production. In that case, the public access is via the existing security scheme and the cloud assets are never directly accessible via public IP.Also, there...
- Tags: Virtualization, cloud computing, Open web
- Discussion threads 2009-10-05
- Assessing the maturity of cloud computing services
- Clouds today, bet on SunActually the better comment from Larry Ellison is his comparison of Cloud Computing to fashion. Seriously, even the contention that the author makes that cloud is "new" because of multi-tenancy is not completely correct. Applications from ERP down to MS Word have been able...
- Tags: Customer relationship management (CRM), Virtualization, Enterprise software, cloud computing, Marketing Machine
- Discussion threads 2009-10-02
- Former Yahoo exec to head Microsoft Online Services; Former aQuantive chief quits
- On the day after the historic Microsoft CEO Steve Ballmer shared these new tidbits regarding Microsoft?s CRM strategy during his keynote address at the Worldwide Partner sexy lingerieRE: Former Yahoo exec to head Microsoft Online Services; Former aQuantive chief quitsMicrosoft CEO Steve Ballmer shared these new tidbits regarding Microsoft?s...
- Tags: Worldwide Partner, Microsoft Online Services, aQuantive Inc., Yahoo! Inc.
- Discussion threads 2009-10-01
- Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
- Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...
- Tags: Oracle Corp., Support Services, Information Technology, Linea Madrid, It Services
- Case studies 2009-10-01
- Accountancy Provider Transforms Customer Service With Business Management Solutions
- Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus...
- Tags: Microsoft Dynamics, Customer Service, Business Management, Accountancy, Microsoft Corp., Strategy, Management
- Case studies 2009-10-01
- News to know: Win7, Google Wave, Palm WebOS, Apple Tablet, Google Docs
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft's message to IT pros: Meet us half way with Windows 7 Larry Dignan: ...
- Tags: Tom Foremski, Google Inc., Larry Dignan, Google Docs, Palm Inc., Andrew Nusca, Apple Inc., Microsoft Corp., Matthew Miller, Adrian Kingsley-Hughes, Microsoft Windows 7, Microsoft Windows, Tablets, Sales Strategy, Operating Systems, Software, Hardware, Notebooks & Tablets, Sales, Sam Diaz
- Blog posts 2009-09-30
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