crm services Resources on ZDNet

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market: Mobile Customer Relationship Management CRM services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted among the most promising ones. Yet, the real development of this sector has not been well explored so far, especially in relation to the actual supply of...; Tags: Mobile, CRM Services, CRM, Advertising & Promotion, Marketing; White papers 2005-04-28
HP’s EVA technology drives crm services: Discover why AFFINA, a full-service customer relationship management CRM provider, depends on HP StorageWorks Enterprise Virtual Array EVA technology for its extensive data storage and retrieval needs. EVA’s robust storage architecture enables AFFINA to meet such crucial customer service and CRM objectives as taking calls, providing technical support, handling inbound...; Tags: Hewlett-Packard Co., CRM Services, CRM, Enterprise Virtual Array, Advertising & Promotion, Customer Relationship Management (CRM), It Services, Enterprise Software, Marketing, Software; Case studies 2005-01-19

Additional Resources

Run by Wall Street? A Cause or a Company?: Guest post: Anshu Sharma is author of Anshu's blog, which focuses on Software as a Service and the emerging SaaS Ecosystem. He is an Enterprise Irregular. In light of the Yahoo! - Microsoft fiasco, fellow bloggers Larry Dignan and Vinnie Mirchandani have been asking the question whether...; Tags: Shareholder, Yahoo! Inc., Vision, Wall, Management Team, Software As A Service (SaaS), Financial Accounting, Construction, Strategy, Emerging Technologies, Finance, Management, Anshu Sharma; Blog posts 2008-05-16
Web 2.0 and the end of advertising: The idea that software on the Web is going to be largely funded by advertising is just so wrong-headed, I hardly know where to start. It had me spluttering in the latest BriefingsDirect Insights analyst podcast hosted by Dana Gardner â€” more on that in a moment. Let's move on...; Tags: Software, Web, Web 2.0, Advertisement, Phil Wainewright; Blog posts 2008-05-16
Dynamic documents as two-way end points help bind people and processes to SOA: Read the full paper. Listen to the podcast. Sponsor: JustSystems North America. Making services oriented architecture SOA a fixture across larger swaths of enterprise IT and business processes has grown into a top goal. Finding additional innovation to amplify a SOA's value is therefore always welcome. ...; Tags: Document, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Dana Gardner; Blog posts 2008-05-16

Mashups turn into an industry as offerings mature: There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...; Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe; Blog posts 2008-05-15
Does 'SOA lifecycle management' say it better than 'SOA governance'?: Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...; Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick; Blog posts 2008-05-15
BriefingsDirect Insights analysts probe future of online advertising and find transactional lucre lurking: Read a full transcript of the podcast. The future of online advertising captures the headlines and attention when the likes of Microsoft courts the likes of Yahoo! And Wall Street still has a hard time figuring out how much Google is worth, based on just those little...; Tags: Software, Advertisement, Business, Online Advertising, Bookkeeping Service, Dana Gardner; Blog posts 2008-05-15
Facebook: Google Friend Connect violates our privacy standards: The social networking ground war is well underway. Facebook said Thursday that it will block Google's Friend Connect services because it "redistributes user information from Facebook to other developers without users' knowledge." Facebook's Charlie Cheever writes regarding Google Friend Connect: We're excited that our industry partners...; Tags: Google Inc., Facebook, Standards, User Information, Social Networking, Online Communications, Marketing, Advertising & Promotion, Larry Dignan; Blog posts 2008-05-15
Verizon wins Homeland Security contract: Verizon picked up a huge contract from the Department of Homeland Security: a $670 million deal to provide IP and security services over 10 years, Reuters reports. Verizon was the primary winner of the 10-year, $20 billion contract to provide a full range of telecommunications and related...; Tags: Network, Verizon Communications Inc., Networking, Homeland Security, Network Technology, Telecommunications, Government, Richard Koman; Blog posts 2008-05-15
Does the Kindle have iPod-ish potential?: Amazon's Kindle may meaningfully contribute to the e-tailer's revenue in a couple of years, according to Citigroup analyst Mark Mahaney. Mahaney's take--delivered in a research note outlining the bullish case for Amazon--takes a few leaps Techmeme. Mahaney has little data on the Kindle (just like the rest...; Tags: Amazon.com Inc., Amazon Kindle, Insurance, Operational Accounting, Financial Planning, Business Operations, Corporate Insurance, Finance, Larry Dignan; Blog posts 2008-05-15
The real question: Is Microsoft still interested in Yahoo?: I actually believed Microsoft CEO Steve Ballmer when he said he was walking away from buying Yahoo. I wasn't among the crowd who thought Ballmer was just posturing, waiting for Yahoo stock prices to plummet and Yahoo shareholder lawsuits to mount before sweeping back in and getting Yahoo for a...; Tags: Yahoo! Inc., Microsoft Corp., Web Site Development, Financial Accounting, Internet, Finance, Mary Jo Foley; Blog posts 2008-05-15
Icahn launches Yahoo proxy fight; Mark Cuban's return?: As expected, billionaire Carl Icahn launched his proxy war to turn over Yahoo's board of directors and one of his nominees is Mark Cuban, who sold Broadcast.com to Yahoo and then took those funds to buy the Dallas Mavericks. Just for entertainment value I may buy a...; Tags: Shareholder, Board, Yahoo! Inc., Chairman, Mr., Mark Cuban, Microsoft Corp., Carl Icahn, Director, Yahoo Shareholder, Bebchuk, Corporate Governance, Business Operations, Corporate Law, Larry Dignan; Blog posts 2008-05-15
News to know: Comcast-Plaxo; Icahn-Yahoo; Linux; Microsoft: Notable headlines: Larry Dignan: Comcast buys Plaxo: Will social networking and TV fly? Dennis Howlett: Comcast scoops up Plaxo: good move Dan Farber: Comcast goes social with Plaxo acquisition Techmeme EIC podcast: HP-EDS; Google; SaaS Adrian...; Tags: Plaxo Inc., Google Inc., Larry Dignan, Comcast Corp., Workday, Microsoft Corp., Zoho, Linux, Microsoft Windows, Desktops, Rootkits, Microsoft Windows Vista (Longhorn), Operating Systems, UNIX, Software, Hardware, Security, Spyware, Adware & Malware; Blog posts 2008-05-15
ABC called looking for an "All American" bachelor...: I got a call from one of the producers of The Bachelor looking for a new crop. Did I know any bachelors? I said I did. They said they should be tall, the women are asking for at least 6 foot tall, they should be charming, handsome, and have...; Tags: Look, ABC Inc., Women, Gender And Diversity, Web 2.0, Channel Management, Human Resources, Internet, Marketing, Tom Foremski; Blog posts 2008-05-15
Digital Camera (exe): All data recovery software, data recovery services for hard drive/disk recovery and remove bad sector from hard disk/drive. Password recovery utility from tally. NTFS/FAT partitions recovery. We provide physical data recovery training, cyber forensic training, tracking e-mail accounts, IP tracing, recovering deleted evidence. This version is the first release on...; Tags: Data Recovery, Digital Camera, Camera, Storage Management, Databases, Storage, Hardware, Enterprise Software, Software, Data Management; Software downloads 2008-05-15
Spam king, phishing buddy hit for $200m: Spam king Sanford Wallace and phishing buddy Walter Rines hijacked some 300,000 MySpace accounts and sent hundreds of thousands of spam messages and comments across the service. They got their punishment today: a whopping $225 million judgment in favor of MySpace, Information Week reports. "By using hijacked...; Tags: MySpace, Phishing, Spam, Cyberthreats, Viruses And Worms, Security, Spam And Phishing, Richard Koman; Blog posts 2008-05-14
Comcast scoops up Plaxo: good move: In a move that surprises few people, Plaxo is being acquired. The surprise - at least for some - is that it is Comcast and not one of the usual suspects of Facebook or Google. Comcast is Plaxo's biggest partner and provides hosting for all Comcast email subscriber address books....; Tags: Plaxo Inc., Comcast Corp., Advertising & Promotion, E-mail, Marketing, Online Communications, Dennis Howlett; Blog posts 2008-05-14
Putting Workday on SAP's radar: Now that SAP's SaaS project Business ByDesign has gone on the back burner, I've been wondering how I'm going to pass the time next week at SAPPHIRE Berlin. One thing I'll be asking the enterprise software giant is how it feels about losing out to SaaS startup Workday for a...; Tags: Software-as-a-service, SAP AG, Radar, Workday, Flextronics International Ltd., Software As A Service (SaaS), Human Capital, Emerging Technologies, Human Resources, Workforce Management, Phil Wainewright; Blog posts 2008-05-14
Earthlink finally pulls out of Wireless Philly, but all is not lost: Earthlink finally pulls out of Wireless Philly, but all is not lostStuff and nonsense>From day one, the purpose of Philly’s network is to increase digital inclusion and economic development. The measure of their success should be how lives and businesses are being helped in disadvantaged communities.The city to stick to...; Tags: Wireless LANs, Wi-Fi, Wireless Philly, wireless, EarthLink Inc.; Discussion threads 2008-05-14