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- Norway Telco Calls Up HP Integrity Superdome to Supercharge Billing and CRM Services
- Norway's second largest mobile telephone operator, NetCom, is a wholly owned business of telecommunications leader TeliaSonera (www.teliasonera.com). The company wanted to improve their ability to respond to market and business changes, centralize Customer Relationship Management CRM and billing services, and lower server maintenance and support costs. NetCom upgraded to HP...
- Case studies 2008-07-01
Additional Resources
- Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform
- In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...
- Blog posts 2009-11-08
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs - announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Blog posts 2009-10-22
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.  So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...
- Blog posts 2009-10-20
- News to know: Apple; Alex; Microhoo; Droid; FCC
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Another strong quarter for Apple; credit strong iPhone, Mac sales Jason D. O'Grady: Apple announces most profitable...
- Blog posts 2009-10-20
- Future ERP
- Brian Sommer's provocative post that juxtaposes SAP's technology thinking around the 'old' and 'new' worlds provides insights into something SAP was talking about last year - the two speed world of ERP. At the back end there is still plenty to do, hardening applications, winkling out recurring bugs...
- Blog posts 2009-10-19
- Salesforce.com, Dell target SMBs
- Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...
- Blog posts 2009-10-12
- The T-Mobile-Microsoft Sidekick data disaster: Poor IT management going mainstream
- Always have local copies of your dataThe above is why it is a bad idea to put your fate in someone else's hands when you have a choice. By default, keep your data processing and data stores local, and then use cloud services when they suit you. All these kiddies...
- Discussion threads 2009-10-11
- News to know: Google; CTIA; Microsoft; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: FBI's 'Operation Phish Phry' snares nearly 100 people Sam Diaz:Mobile VoIP services no longer taboo, following AT&T...
- Blog posts 2009-10-08
- News to know: AT&T; Apple; Google; Verizon; Microsoft
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dancho Danchev: Weak passwords dominate statistics for Hotmail's phishing scheme leak Larry Dignan: The Android army: Verizon Wireless, Google...
- Blog posts 2009-10-07
- Fourth type of cloud computing
- Close, but no cigarThere is no requirement that a cloud be publicly accessible. In many cases, corporations use cloud products to supplement existing production. In that case, the public access is via the existing security scheme and the cloud assets are never directly accessible via public IP.Also, there...
- Discussion threads 2009-10-05
- Assessing the maturity of cloud computing services
- Clouds today, bet on SunActually the better comment from Larry Ellison is his comparison of Cloud Computing to fashion. Seriously, even the contention that the author makes that cloud is "new" because of multi-tenancy is not completely correct. Applications from ERP down to MS Word have been able...
- Discussion threads 2009-10-02
- Former Yahoo exec to head Microsoft Online Services; Former aQuantive chief quits
- On the day after the historic Microsoft CEO Steve Ballmer shared these new tidbits regarding Microsoft?s CRM strategy during his keynote address at the Worldwide Partner sexy lingerieRE: Former Yahoo exec to head Microsoft Online Services; Former aQuantive chief quitsMicrosoft CEO Steve Ballmer shared these new tidbits regarding Microsoft?s...
- Discussion threads 2009-10-01
- News to know: Win7, Google Wave, Palm WebOS, Apple Tablet, Google Docs
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft's message to IT pros: Meet us half way with Windows 7 Larry Dignan: ...
- Blog posts 2009-09-30
- News to know: Dell; Xerox, Android, NewEgg, Win7, Windows Mobile,
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Andrew Nusca: Dell Latitude Z 16" thin-and-light revealed; Lamborghini angles hide boardroom muscle Gallery: Hands on with the Dell...
- Blog posts 2009-09-29
- Shouldn’t services firms have their own ERP?
- I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...
- Blog posts 2009-09-25
- Does social media reward whining?
- The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...
- Discussion threads 2009-09-24
- Personalised Banking Services With Microsoft Dynamics CRM
- Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...
- Case studies 2009-09-24
- The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
- The project to improve city services became known as SIMPLIFE Simplify. The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different reasons to go and talk to the municipality." By solving the three core areas of SIMPLIFE, Matosinhos...
- Case studies 2009-09-21
- Feds launch Apps.gov; Cloud computing players salivate
- Any bets on how long it takes someone to hack in and screw it up? nt...Why don't I feel good about this???Hmmm... Could it be that some government a55-clown could store sensitive data in the cloud... And that there are tons of other countries with extremely skilled hackers that would...
- Discussion threads 2009-09-15
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