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- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- The T-Mobile-Microsoft Sidekick data disaster: Poor IT management going mainstream
- Always have local copies of your dataThe above is why it is a bad idea to put your fate in someone else's hands when you have a choice. By default, keep your data processing and data stores local, and then use cloud services when they suit you. All these kiddies...
- Tags: Federal government, Advertising & Promotion, Recruitment & Selection, agency, FDA, job
- Discussion threads 2009-10-11
- Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
- Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...
- Tags: Oracle Corp., Support Services, Information Technology, Linea Madrid, It Services
- Case studies 2009-10-01
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- Does social media reward whining?
- The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...
- Tags: Public relations, Twitter Inc., social media
- Discussion threads 2009-09-24
- Zoho's Next Big Thing
- Zoho has announced the availability of Zoho Discussions. Of itself you might think this is a smallish me-too announcement given that it can be construed as support forums-reinvented for the new millennium with some bells and whistles thrown in. That would be a gross underestimate of...
- Tags: Zoho, Smb/Sme, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2009-09-22
- The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
- The project to improve city services became known as SIMPLIFE Simplify. The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different reasons to go and talk to the municipality." By solving the three core areas of SIMPLIFE, Matosinhos...
- Tags: Citizens LLC, Municipality, Microsoft Corp., Back-office, Servant, Data Mining, Tools & Techniques, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Databases, Enterprise Software, Software, Data Management, Management, Finance, Marketing
- Case studies 2009-09-21
- Feds launch Apps.gov; Cloud computing players salivate
- Any bets on how long it takes someone to hack in and screw it up? nt...Why don't I feel good about this???Hmmm... Could it be that some government a55-clown could store sensitive data in the cloud... And that there are tons of other countries with extremely skilled hackers that would...
- Tags: Advertising & Promotion, Virtualization, Apps.gov, agency, cloud computing
- Discussion threads 2009-09-15
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-09-14
- Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand
- The Flemish Job-finding and Vocational Training Service VDAB is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in Flanders, Belgium. To achieve its mission in the most efficient manner possible, VDAB offers an extensive range of job-finding, training and...
- Tags: Job, Oracle Corp., VDAB, Professional Development, Recruitment & Selection, Career, Human Resources, Workforce Management
- Case studies 2009-09-01
- Has Steve Jobs banned Apple staff from social media?
- Nothing wrong with thatApple does rely on secrecy, especially in their R&D, to get more bang for their buck when the product is finally announced. I could see why Apple would want their employees not talking about their jobs in the social media. I can see why a lot of...
- Tags: Blogging, Steve Jobs, Apple Inc., blog, social media
- Discussion threads 2009-08-31
- Social CRM: Shifting power and rapid burn
- Something is beginning to concern me...Michael,Good writing and great article. However, you are bringing a point that has began to bother met about this whole SCRM thing.We are beginning to talk about how it works when you complain online, show case studies of how companies are handling complaints faster...
- Tags: Marketing research, Strategy, Look Here
- Discussion threads 2009-08-19
- Open-Xchange and Social Networking
- they may not want their organizational data out there ...... but it already is anyhow.Organizations' social graph - much more than just their org chart ... - is neatly reflected in all the job titles, departmental information etc. you already find in abundance on social network servers all over the...
- Tags: social networking, network, Open-Xchange
- Discussion threads 2009-08-17
- Free is not a business model
- Free is not a business modelPutting mium in free-miumHi Phil,Excellent post. I share your shock about people's mis-characterization of the importance of "free," particularly in SaaS business models.One minor comment on freemium models. As I talk to "Web 3.0" as you call it entrepreneurs, I realize that the...
- Tags: Strategy, Entrepreneurship, business model, advertisement, social networking
- Discussion threads 2009-07-06
- Time to Put A Stake in The Ground on Social CRM
- Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...
- Tags: Advertising & Promotion, Enterprise software, Social CRM
- Discussion threads 2009-07-06
- Enterprise 2.0 2009 Conference: Aggregate and Organize
- I finally made it to Boston for the Enterprise 2.0 conference with my record intact. That record would be that I have NEVER in 15 years of flying to Boston a hundred times, NEVER, repeat again, NEVER been on time both ways. This one was resolved quickly because my flight...
- Tags: Paul Greenberg
- Blog posts 2009-06-24
- What really happened with SAP Business ByDesign?
- Many of us who have been following the SAP Business ByDesign saga have used a combination of first hand accounts, intuition, inference and plain guess work to figure out what's been going on with the product. Or is it service? As far as I can gather, those commenting in detail...
- Tags: Team, SAP NetWeaver, SAP AG, BYD, Engineers, Team Management, Web Services, Middleware, Enterprise Software, Management, Software, Dennis Howlett
- Blog posts 2009-06-22
- City Enhances Service Delivery With Automated Request Management
- To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue launched its "Service First" initiative to streamline access to public services and information. To support the initiative, the city sought a software solution that could automate, coordinate, and track service...
- Tags: Bellevue, Government, Corporate Law, Tools & Techniques, Business Operations, Management
- Case studies 2009-06-01
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