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- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...
- Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg
- Blog posts 2009-11-23
- Shouldn’t services firms have their own ERP?
- I caught up this week with Morris Panner, CEO of OpenAir now part of NetSuite. One aspect of our wide-ranging conversation concerned the continuing evolution of businesses, the economy, etc. towards a greater services orientation. Drawing on that, we discussed how services firms need their own version of ERP. ...
- Tags: Staffing, ERP, Services Firm, Service Firm, Enterprise Resource Planning (ERP), Sales Strategy, Enterprise Software, Software, Sales, Brian Sommer
- Blog posts 2009-09-25
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media,  is someone that I want to highlight on these pages.  Not that you need to come...
- Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-09-14
- Am I a big whiner about Gmail's downtime?
- Establish Down-Time Procedures. Move on.Google Apps is a GREAT resource.Whining for something you get for freeNTyes you areand on top of it you give the M$ shills something to hang on.I've never looked into it, but does Google Gears help......when / if Google Apps is down?Teachers are hardly unique...
- Tags: cloud computing, E-mail providers, Google Inc., big whiner, Google Gmail, whiner, Google Apps
- Discussion threads 2009-09-03
- News to know: Office 2010; Dell; Moon tech; Apple; Software buyer's bill of rights
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ed Bott: Office 2010 makes splashy debut Mary Jo Foley: Microsoft to deliver tech preview build of Office 2010...
- Tags: Dell Computer Corp., Apple Inc., Digital Camera, Microsoft Corp., Adrian Kingsley-Hughes, Microsoft Windows 7, Digital Cameras, Microsoft Office, Microsoft Windows, Digital Photography, Consumer Electronics, Personal Technology, Office Suites, Software, Operating Systems, Larry Dignan
- Blog posts 2009-07-14
- News to know: AOL; Palm; SAP; Facebook; Oprah
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Larry Dignan: Time Warner: AOL's revenue slide continues; We plan to buy Google's 5% AOL stake Andrew Nusca: Would...
- Tags: Google Inc., Facebook, Larry Dignan, America Online Inc., Palm Inc., Oprah Winfrey, SAP AG, Matthew Miller, Flu, Sam Diaz, Service-Oriented Architecture (SOA), Cloud Computing, Virtualization, Web Services, Middleware, Enterprise Software, Software, Hardware
- Blog posts 2009-04-30
- Sugar CRM reduces prices across the board, looking for broad adoption
- As I said on my personal weblog yesterday: A day rarely passes that I don’t see another pricing adjustment in the saas world. Today it is SugarCRM that is taking the knife to prices, bringing the cost of a 5 user 'Express' system hosted in the internet cloud...
- Tags: Salesforce.com Inc., Board, Sugar CRM, Schenider, Open Source, Sales Force Management, Sales, Dennis Howlett
- Blog posts 2009-04-29
- CRM Pricing Changes: Brother Can You Spare 30 Bucks a Month
- If there's one thing that characterizes a recession when it comes to CRM or enterprise applications desirability, its the pricing. Pricing schemes are a big deal for potential customers. Especially in an economic downturn where: Keeping the customer matters and CRM seems to be the way to...
- Tags: NetSuite Inc., Microsoft Corp., SugarCRM, Pricing Strategy, CRM, Pricing Scheme, Enterprise Edition Pricing, Pricing, Marketing Research, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-04-29
- News to know: Firefox, Palm, AT&T, Sprint, Facebook friends
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Paula Rooney: Firefox 3.1 beta 3 "done," Firefox 3.5 beta 4 due April 14 Sam Diaz: Palm to SEC:...
- Tags: Google Inc., Facebook, Larry Dignan, Mozilla Firefox, Palm Inc., Mary Jo Foley, AT&T Corp., Microsoft Corp., Matthew Miller, Sprint Communications, Sam Diaz, Web Browsers, Microsoft Windows, Notebooks, Mice, Internet, Operating Systems, Software, Hardware, Notebooks & Tablets, Peripherals
- Blog posts 2009-03-11
- CRM 2009 - Companies to Watch For - Live and Let Die - Part 1
- We're heading into the forecasting homestretch now. You've seen what I'm thinking 'sup for 2009 with this post, this post, and this post. Now we move onto the final one or two or three (we'll see how long I can go writing each one before I get tired or sick...
- Tags: Salesforce.com Inc., Oracle Corp., Vision, SAP AG, Microsoft Corp., Sales, CRM, SDN, BPX, Marketing Functionality, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-12-10
- News to know: Storm; AMD, Intel; Tech economy reels
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Josh Taylor: Verizon announces BlackBerry Storm availability, pricing Larry Dignan: AMD unveils ‘Shanghai’; Aims to better compete with Intel AMD: Does the resurrection start...
- Tags: Apple iPhone, Best Buy Co. Inc., Larry Dignan, Microsoft Windows 7, Nokia Corp., Shanghai, RIM BlackBerry, Microsoft Corp., Advanced Micro Devices Inc., Intel Corp., Microsoft Windows, Operating Systems, Handhelds, Software, Hardware
- Blog posts 2008-11-13
- The End of SaaS? Or Just the End of Hype?
- Lawson CEO Harry Debes started -- or rather continued -- a brouhaha that's getting some pixels in the blogosphere, and his position is worth commenting on for both its courage foolhardy and its excess hyperbolically so. According to Harry, the SaaS market will collapse in two years time, due to...
- Tags: Software-as-a-service, Customer Choice, Software As A Service (SaaS), Cloud Computing, Emerging Technologies, Joshua Greenbaum
- Blog posts 2008-08-28
- Microsoft CRM Online Hunts Salesforce.com
- The official GA release of Microsoft's CRM Online offering is next week, and with it comes a new chapter in the life of Salesforce.com. To date Salesforce.com has lacked a major competitor that could be seen as a worthy opponent in terms of overall size, price, functionality, and marketing chops....
- Tags: Salesforce.com Inc., On-demand, Microsoft Corp., Microsoft CRM, CRM, Microsoft CRM Online, Sales Force Management, Enterprise Software, Sales, Software, Joshua Greenbaum
- Blog posts 2008-04-18
- Zoho steps up enterprise game; Launches Zoho People
- Zoho on Monday launched Zoho People, a human capital management tool that could be quite useful for mid-sized businesses. The move also shows how Zoho intends to reach well beyond its online office suite, which is really just a set of starter apps for broader enterprise ambitions. ...
- Tags: Game, Google Inc., Google Docs, Human Capital Management, Zoho People, Human Capital, Productivity, Performance Appraisal, Pricing, Human Resources, Workforce Management, Marketing, Larry Dignan
- Blog posts 2008-03-10
- Ten more ways SOA made a difference in 2007
- From planes to trains to phones to hotels, SOA played a key role in advancing many businesses in 2007. I culled several more working examples of where SOA made a difference over the past year from my SOA in Action Website over at ebizQ, which tracks SOA success stories. More...
- Tags: Airline, British Telecommunications, SOA, EasyFIDS, Marriott, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2007-12-27
- LongJump debuts Web applications catalog
- LongJump has joined the parade of companies building development platforms and marketplaces for collaborative, Web-based business applications aimed at SMBs. At DEMOfall 07 the company launched 14 applications ranging from customer service to human resource management. User can customize applications and offer them through LongJump's catalog. To...
- Tags: Application, Web Application, Data Sharing, LongJump, Sales Force Automation (SFA), Human Resource Management (HRM), Enterprise Software, Software, Dan Farber
- Blog posts 2007-09-24
- Business ByDesign: an Irregular verdict
- After a long day and intense series of discussions with SAP executives, the Enterprise Irregulars parsed immediate impressions of Business ByDesign. The general mood was one of quiet approval for a product set that is, as the company claims, a complete on-demand offering. Our generally positive...
- Tags: SAP AG, Downside, BBD, SAP Business ByDesign, Sales Force Management, Games, Channel Management, Sales, Personal Technology, Marketing, Dennis Howlett
- Blog posts 2007-09-20
- Salesforce becomes enterprisey, readies for war
- As Salesforce.com sheds more of its 'cool' on-demand status and transitions to looking more enterprisey, I notice it has hired Graham Smith as CFO. Fellow Irregular Mark Crofton muses:...about the irony that a company whose motto is "No Software" keeps hiring big enterprise software company execs...Obviously, as an employee of...
- Tags: Sales force management, Dennis Howlett, Salesforce.com Inc., Graham Smith, Marc Benioff
- Blog posts 2007-08-23
- Chewing on software and service pricing
- One of the perennial discussion points among my colleagues is business software pricing and its relationship to services. This topic is problematic at all sorts of levels. We're seeing on-demand/saas putting pressure on both incumbent on-premise vendor pricing and within the on-demand world. Deep discounting is rife among enterprise vendors...
- Tags: implementation, Enterprise applications
- Blog posts 2007-07-17
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