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- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expandsOne WordOne word comes to mind in all the things you've mentioned about CRM 2.0 - wholistic. Not just a customer but human being with diverse interests and influences.Big, big step and can we expect mash-ups?Best.Alain YapMorph Labs
- Discussion threads 2009-03-13
Additional Resources
- Chatting (Not Chattering) About Salesforce - Part I
- (NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
- Blog posts 2009-11-23
- Salesforce Chatter: Facebook for the Enterprise
- Salesforce is announcing today a Salesforce Chatter, an enteprise collaboration application akin to Facebook. The move puts SalesForce in competition with offerings from other providers, including IBM Lotus. Here's what's being delivered. Features: Profiles: Just like profiles on popular consumer-oriented social networking sites, Salesforce Chatter profiles include...
- Blog posts 2009-11-18
- Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
- Digital capture and storage make information easily retrievable and useful, but don't necessarily enable enterprise-wide efficiency. Data housed in Customer Relationship Management CRM software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. The solution? Instant, secure, central access to all of...
- White papers 2009-10-28
- Accelerating Business Performance: San Francisco & Frankfurt Enterprise 2.0 Conferences
- Next week sees the inaugural West Coast iteration of the Enterprise 2.0 conference, which is also an annual June event in Boston on the east coast. Sameer Patel and I will be running a track throughout the event which is focused on Selling the Case for...
- Blog posts 2009-10-26
- Salesforce, Adobe bring Flash to Force.com
- Businesses who have already taken the plunge into the Salesforce cloud will find something new this morning: Adobe Flash. The two companies today announced an alliance that brings the power of the Adobe Flash platform to the Salesforce's Force.com, where developers build - and many times share...
- Blog posts 2009-10-26
- Jigsaw Pieces Can Be More Agile Than Platforms
- Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -Â announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...
- Blog posts 2009-10-22
- Oracle's big plan: Double revenue in five years
- Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...
- Blog posts 2009-10-16
- Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration
- Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the first time". Once the vessels' turbochargers are serviced, they should not require another servicing until two years' time. To achieve...
- Case studies 2009-10-16
- Salesforce.com, Dell target SMBs
- Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...
- Blog posts 2009-10-12
- Fourth type of cloud computing
- Close, but no cigarThere is no requirement that a cloud be publicly accessible. In many cases, corporations use cloud products to supplement existing production. In that case, the public access is via the existing security scheme and the cloud assets are never directly accessible via public IP.Also, there...
- Discussion threads 2009-10-05
- Contact & Activity Manager for MS CRM(Online) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM(Hosted/OnPremise) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM (Hosted/OnPremise) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Software downloads 2009-09-30
- Contact & Activity Manager for MS CRM (Online) (Mobile)
- Mobile CRM+ Contact Manager allows you full access to Contact management and Contact related Activity management features of Microsoft Dynamics CRM Online. Using this application, you can browse, create, search, and view details of any CRM Contact and its related activities and create any new activity. Creating device generated activities...
- Software downloads 2009-09-29
- Feedback Server 4.1 (Windows)
- Advanced survey and form software application that will provide you with professional features like matrix questions, panel management, CRM systems integration, multi languages surveys, branching, data export, report builder with word export and active directory support. Its flexible and extensible (through plug-ins) ajax enabled form engine and user friendly editor...
- Software downloads 2009-09-29
- Does social media reward whining?
- The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...
- Discussion threads 2009-09-24
- New Frontiers for CRM Data
- For many hospitality organizations, a Customer Relationship Management CRM tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...
- Webcasts 2009-09-21
- On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
- Project Hosts discovered that there was demand for a better Customer Relationship Management CRM solution than was available from its competitors, such as Salesforce.com. Essentially, companies wanted the rapid deployment and cost-effective qualities of a hosted solution along with the rich customization and integration capabilities usually found only in an...
- Case studies 2009-09-16
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Blog posts 2009-09-14
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