crm implementation

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Social CRM for the iPhone? Nope. Still, Not Bad at All

Social CRM for the iPhone? Nope. Still, Not Bad at AllCRM on MobilesCRM implementation has enforced a cultural change. It is now developed for use in mobiles. Business can be managed from anywhere and there are a lot of facilities like setting priorities, status etc.To know more about CRM,CRM vendors,Implementation...

Tags: Advertising & Promotion, Customer relationship management (CRM), Social CRM, Nope, Apple iPhone, CRM Implementation

Discussion threads 2009-03-20

New research into CRM implementation failures

New research into CRM implementation failuresSuccessful implementations...are both back-end and front-end focused. Most failed implementations fall into the category of being only back-end or only front-end focused. Companies that find the right balance are often befuddled at reports of such high failure rates. Speaking from personal experience,...

Tags: Enterprise resource planning (ERP), Enterprise software, Advertising & Promotion, CRM Implementation, NEW RESEARCH, CRM

Discussion threads 2007-11-06

79% of successful CRM launches took timing into account

McKinsey Consulting conducted a survey of companies boasting successful CRM implementation with the goal to define the factors of CRM success. Correct timing led the ranking of the top reasons for successful CRM implementation. Modules launched at intervals that promoted adoption by users - 79%. All affected business units provided...

Tags: CRM Implementation

Blog posts 2004-07-21

Additional Resources

Is your culture getting in the way of your IT success?

Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...

Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet

News items 2009-11-23

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?

Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic...

Tags: Business Intelligence, Information Technology, IT Investment, Benefit, ERP, CRM, R3Now.com, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Marketing, Software, Sales

White papers 2009-10-22

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...

Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM

Discussion threads 2009-10-21

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...

Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg

Blog posts 2009-10-20

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge....

Tags: CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2009-09-21

On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line

Project Hosts discovered that there was demand for a better Customer Relationship Management CRM solution than was available from its competitors, such as Salesforce.com. Essentially, companies wanted the rapid deployment and cost-effective qualities of a hosted solution along with the rich customization and integration capabilities usually found only in an...

Tags: Ascentium Corp., Solution, On-demand, Microsoft Corp., Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-09-16

Brent Leary Expounds: The SMBs Rejoice

Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media,  is someone that I want to highlight on these pages.  Not that you need to come...

Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-09-14

Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data

Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and increase the company's lead-to-opportunity conversion rate. The challenge was to enable the company to develop and execute customer specific marketing...

Tags: Microsoft Access, Oracle Corp., Sales Strategy, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software

Case studies 2009-09-01

The disruptive nature of cloud computing

Maybe a little overstated don't you think?Let's really think about the amount of disruption from 1-10 on these examples: Gas Lamps to Light bulbs 10, nobody uses gas lamps anymore. Steel Mill example, maybe an 8 or 9. Open Source a 7 because even those that haven't used it benefitted...

Tags: Virtualization, cloud computing

Discussion threads 2009-08-12

Court upholds RealDVD injunction; supports outdated laws and Hollywood business model

RE: Court upholds RealDVD injunction; supports outdated laws and Hollywood Just shows you who the government actually works for.So what's new? [NT].broken systemWe have a broken judicial system that repeatedly favors the rich and the powerful at the expense of the citizens.Judge acknowledges system is brokenNo mavericks in the court,....

Tags: Strategy, Digital Millenium Copyright Act, business model, agreement, MPAA, DVD

Discussion threads 2009-08-12

Consultancy Drives Project Success and Cuts Costs With Proven Methodology

With a growing business around Microsoft Dynamics CRM, Microsoft Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal solution alignment, drive adoption, and eliminate unplanned costs. To achieve this, the company turned to Microsoft Dynamics Sure Step, which provides a...

Tags: Microsoft Dynamics, Drives Inc., Microsoft Corp., Productivity, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Case studies 2009-07-28

CRM failures on tap

CRM failures on tapDifferentiated failuresGlad to see you'll be addressing CRM in your blog, Michael. Between you and Paul G, it looks like the industry is going to get a fair shake.It will be interesting to see how you approach the topic of failures. On the one hand, many sources...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM failure

Discussion threads 2009-07-23

How to Choose the Best CRM Implementation Partner for Your Call Center

In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation SFA, are among the most common functionalities of Customer Relationship Management CRM solution. The growing number of call centers on numerous market verticals proves that call centers have...

Tags: Call-center, CRM, OSF Global Services, Call Centers, Customer Relationship Management (CRM), Enterprise Software, It Operations, Software

White papers 2009-07-17

News to know: Office 2010; Dell; Moon tech; Apple; Software buyer's bill of rights

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ed Bott: Office 2010 makes splashy debut Mary Jo Foley: Microsoft to deliver tech preview build of Office 2010...

Tags: Dell Computer Corp., Apple Inc., Digital Camera, Microsoft Corp., Adrian Kingsley-Hughes, Microsoft Windows 7, Digital Cameras, Microsoft Office, Microsoft Windows, Digital Photography, Consumer Electronics, Personal Technology, Office Suites, Software, Operating Systems, Larry Dignan

Blog posts 2009-07-14

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Jaffer Business Systems Cuts Service Delivery Time to Customers by 25% Using CRM System

In 1982, Jaffer Brothers established Jaffer Business Systems to provide information technology solutions to client companies. With clients increasingly demanding the ability to slice, dice, and segment customers by parameters such as geographical location and turnover, Jaffer Business Systems realized it had to build its internal expertise in Customer Relationship...

Tags: CRM System, Customers Ltd., Oracle Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies 2009-07-01