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- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- Going commando: Four signs of CRM failure
- Snake oil salesmen[i]Should you become the exit champion who calls out warning signs of a CRM effort in jeopardy?[/i]If you wait until you see warning signs, you've already lost. Every CRM and SOA project I've been involved in the seeds of destruction were sown way before the project ever...
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, CRM
- Discussion threads 2009-10-20
- News to know: Apple; Alex; Microhoo; Droid; FCC
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Sam Diaz: Another strong quarter for Apple; credit strong iPhone, Mac sales Jason D. O'Grady: Apple announces most profitable...
- Tags: FCC, Google Inc., Larry Dignan, Advertisement, Information Technology, Dana Blankenhorn, Mary Jo Foley, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Microsoft Windows, E-books, Federal Government, Service-Oriented Architecture (SOA), Operating Systems, Software, Personal Technology, Government, Web Services, Enterprise Software
- Blog posts 2009-10-20
- Going commando: Four signs of CRM failure
- CRM failure remains a significant problem in many organizations. Here are four signs of CRM danger you should watch for. by Michael Krigsman
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-10-19
- News to know: Google; CTIA; Microsoft; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: FBI's 'Operation Phish Phry' snares nearly 100 people Sam Diaz:Mobile VoIP services no longer taboo, following AT&T...
- Tags: Google Inc., Larry Dignan, Mobile, AT&T Corp., Apple Inc., Microsoft Corp., Web Browser, CTIA, Data Centers, Cellular Phones, Web Browsers, Podcasts, Tablets, Storage, Hardware, Data Management, Consumer Electronics, Personal Technology, Internet, Notebooks & Tablets
- Blog posts 2009-10-08
- CRM failure: A virtual town hall discussion and podcast
- Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. by Michael Krigsman
- Tags: Podcast, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Michael Krigsman
- Blog posts 2009-10-07
- CRM success: An IT failures virtual town hall meeting
- Join me and the co-founder of ACT! for a great discussion about CRM failure and how to prevent it. by Michael Krigsman
- Tags: Information Technology, Failure, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-09-17
- News to know: VMWorld; Disney-Marvel; netbooks; Blackberry Storm; mobile banking; Apple
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Dan Kusnetzky: Doing the VMworld Dance, Day 1 Jason Perlow: Frugal Tech Show: Speaking with Centrify at VMWorld 2009...
- Tags: Larry Dignan, Mobile, Mobile Banking, Andrew Nusca, Apple Inc., RIM BlackBerry, Netbook, BlackBerry Storm, Netbooks, Nettops & MIDs, Microsoft Windows 7, Wiki, Hardware, Online Communications, Sam Diaz
- Blog posts 2009-09-01
- News to know: Dell; Word; Firefox; iPhone China; Snow Leopard
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Dell continues to bet on 2010 enterprise refresh cycle; Confirms working with China Mobile Sam Diaz: "Inadvertent...
- Tags: Apple iPhone, Larry Dignan, Dell Computer Corp., Mozilla Firefox, Microsoft Word, Dana Blankenhorn, Andrew Nusca, Sam Diaz, E-books, Microsoft Windows 7, Web Browsers, Apple Mac OS, Personal Technology, Internet, Operating Systems, Software
- Blog posts 2009-08-28
- CRM failure: An ounce of prevention
- Here's my entire CRM Evolution 2009 conference presentation describing CRM failure and how to avoid it including Social CRM. by Michael Krigsman
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-08-27
- News to know: Apple; FCC; Azure; Enterprise 2.0
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Larry Dignan: Apple: 'Continues to study' Google Voice apps; AT&T: We played no part TechCrunch: The Truth: What's Really...
- Tags: FCC, Google Inc., AT&T Corp., Apple Inc., Enterprise 2.0, Federal Government, Government, Larry Dignan
- Blog posts 2009-08-24
- CRM failure: An all-star analyst discussion
- Your analysts are a joke.The reason they are analysts is because they couldn't cut it in the trenches. And now they are giving advice regarding things they couldn't do. At best, listening to them will give you information on how to fail. Just like they did. Had they been successful...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM
- Discussion threads 2009-08-23
- CRM failure: An all-star analyst discussion
- I assembled three top-notch analysts to discuss, debate, and help us understand why CRM projects fail and how you can assure success. The result is a unique and informative podcast that drills deeply into the most important issues. by Michael Krigsman
- Tags: Analyst, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Podcasts, Enterprise Software, Marketing, Software, Internet, Michael Krigsman
- Blog posts 2009-08-22
- Social CRM: Shifting power and rapid burn
- The vague terms "Enterprise 2.0" and "Social CRM" express a collaboration-centric view of business and work relationships that's changing the nature of IT failure. by Michael Krigsman
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-08-19
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Tags: Blog, Customer, CRM, Ross, Customer Insight, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Paul Greenberg
- Blog posts 2009-08-12
- Three big reasons CRM initiatives fail
- You Can Summarize It Like This...Michael,Well researched post. However, there is one thing that you allude too in your three points and Paul mentions between the lines but you are missing in your list.It is the only reason CRM fails, actually, which produces all those problems you mention in...
- Tags: Advertising & Promotion, Customer relationship management (CRM), CRM, CRM Initiative
- Discussion threads 2009-08-11
- Three big reasons CRM initiatives fail
- CRM failure rates have remained high during the last ten years, indicating that many organizations don't receive full benefit from their CRM initiatives. Let's examine important reasons for this unfortunate situation. by Michael Krigsman
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-08-11
- Surgical decisions: How to change business executives' minds about information technology
- Let's face it, without IT, there's no business. But, IT has always been viewed by business executives as a cost center, versus a strategic asset. A relatively new work published by Peter Weill and Jeanne Ross puts forth some ideas how to turn this thinking around. ...
- Tags: Information Technology, Aetna Inc., Strategy, Management, Joe McKendrick
- Blog posts 2009-08-04
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