Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Tags: Blog, Customer, CRM, Ross, Customer Insight, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Paul Greenberg
- Blog posts 2009-08-12
- CRM failures on tap
- CRM failures on tapDifferentiated failuresGlad to see you'll be addressing CRM in your blog, Michael. Between you and Paul G, it looks like the industry is going to get a fair shake.It will be interesting to see how you approach the topic of failures. On the one hand, many sources...
- Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM failure
- Discussion threads 2009-07-23
- 10 reasons to purchase new hardware during a recession
- TechRepublic guest post: It may seem like the last thing you want to do in the midst of tough economic times is invest in new hardware. But IT consultant Erik Eckel suggests that trying to coast on failing or outdated equipment will cost you more in the long run. You...
- Tags: Employee, PC, Recession, Server, Hardware, Organization, Budgets, Larry Dignan
- Blog posts 2009-01-20
- CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!
- Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least. So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...
- Tags: Social Media, Business, Tool, CRM, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
- Microsoft Hitting Google Where it Hurts: Making Ad Words Accountable
- The Genghis Kahn school of marketing, made famous in the 1980s by Larry Ellison, has as its principle maxim the notion that it’s not enough that one succeeds, one’s opponents must also fail. A look under the covers at one of Microsoft’s latest additions to its CRM Online product has...
- Tags: Google Inc., Advertisement, Microsoft Word, Search Engine, Microsoft Corp., CRM, Search, Customer Relationship Management (CRM), Advertising & Promotion, Marketing Research, Enterprise Software, Software, Marketing, Joshua Greenbaum
- Blog posts 2008-09-08
- NetSuite's numbers are not what they appear
- NetSuite's numbers are not what they appearOfficial response from NetSuite to inaccurately cited customer dataDennis, some points of clarification:1. On our call and in our filings we talk about active customers. Customers are not considered "active" until they go live with the product. Since customers choose their own...
- Tags: Blogging, Dennis Howlett, NetSuite Inc.
- Discussion threads 2008-02-15
- Yankee Group: Software as a Service Dramatically Improves CRM Success
- This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
- Tags: The Yankee Group, Software-as-a-service, Oracle Corp., On-demand, CRM, Sales Strategy, Cloud Computing, Advertising & Promotion, Software As A Service (SaaS), Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Emerging Technologies, Software
- White papers 2008-02-01
- The ERP mess we're in
- Cynthia Rettig's the Trouble with Enterprise Software, published in MIT Sloan Management Review should come as no surprise to those used to commenting on ERP implementations. Ms Rettig draws a gloomy picture asserting that: Whole systems march in lock step, providing synchronized, fully coordinated supply chains, production lines and services,...
- Tags: Performance, Information Technology, ERP, Dennis Howlett
- Blog posts 2007-08-15
- Oracle-PeopleSoft merger hits one-year mark
- While the newly combined company has largely moved ahead as planned, the overall success of the merger is still a mixed bag. And who said it wouldn't last? After a contentious, protracted courtship, the Oracle-PeopleSoft merger has hit its one-year anniversary mark, with the post-merger marriage...
- Tags: PeopleSoft Inc., Oracle Corp., Merger, Customer, SAP AG, Mergers & Acquisitions, Investment, Finance, Dawn Kawamoto, Software
- News items 2006-01-11
- The x86 fashion statement
- The x86 fashion statementArchitecturally speakingthe x86 is a basket case. Today's x86s are like a 1945 Studebaker with a new Chrysler "hemi" engine. Sure its fast, but its a goll darn Studebaker! I remember in the late 80's, I was facing a choice of what computer to buy. I had...
- Tags: Processors, PCI, Intel x86, Amiga, Studebaker, graphics, processor, PC
- Discussion threads 2005-11-07
- Siebel expands hosted business despite shortfall
- While Siebel's performance continues to disappoint investors, there are signs its hosted applications business is growing. Despite reporting that its second-quarter revenue would fall well short of Wall Street estimates, Siebel Systems' growth of its hosted applications business could signal improving prospects for the company. ...
- Tags: Software, Salesforce.com Inc., On-demand, Siebel Systems Inc., Managed Hosting, Cloud Computing, Sales Force Management, Sales, Matt Hines
- News items 2005-07-08
- The end of software
- The end of softwareThe consumer is taking back...control of his spending in the IT industry. He has finally discovered that all of the bloated software he was told he couldn't do without is something he has no need for. The IT industry has been providing little if any...
- Tags: Tools & Techniques, Customer relationship management (CRM), Sales force management, software, customer service
- Discussion threads 2004-07-23
- CRM failures: Don't blame the tools
- The high failure rates of CRM projects have been much heralded. Technology isn't the problem, says Adrian Mello--it's the way projects are implemented. Accounts relating the high failure rates of CRM are easy to come by. A recent Butler Group report found that 70 percent of CRM...
- Tags: Customer, Tool, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Adrian Mello
- News items 2002-12-18
- Assessing storage management ROI
- ROI is an important factor in aligning value with storage investments. Hurwitz presents an ROI model that can be adapted to any storage architecture. Assessing the return on investment ROI for storage management is a daunting task. Hurwitz Group researched the topic and has developed a user framework...
- Tags: ROI, Server, Analysis, Hurwitz, Storage, Roi/Tco, Storage Management, Hardware, Finance, Managerial Accounting, Stephen Elliot
- News items 2002-08-05
- CRM: Dream or nightmare?
- 'Customer relationship management' software promises efficiency and cost-cutting. But many companies don't first think about how it will fit into their overall strategy--a sure recipe for failure. Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations,...
- Tags: Customer, CRM, Technology Integration, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Larry Dignan, Warning: DOMDocument::loadXML() [domdocument.loadxml]: Empty string supplied as input in /var/opt/include/classes/traxapi.class.php on line 47, Warning: Invalid argument supplied for foreach() in /var/opt/include/classes/traxapi.class.php on line 55
- News items 2002-04-09
- CRM: Dream or nightmare?
- 'Customer relationship management' software promises efficiency and cost-cutting. But companies are using it without thinking about how it will fit into their overall strategy. Peruse any recent survey of chief information officers and you could conclude that the letters "CRM" are the Holy Grail for corporations, promising to smooth...
- Tags: Larry Dignan, Technology News, Warning: DOMDocument::loadXML() [domdocument.loadxml]: Empty string supplied as input in /var/opt/include/classes/traxapi.class.php on line 47, Warning: Invalid argument supplied for foreach() in /var/opt/include/classes/traxapi.class.php on line 55
- News items 2002-04-03
- Knock-out CRM deployments
- Don't let a CRM implementation leave your company on the ropes. Adrian Mello tells you four things you can do now to make your CRM deployment a success. It's common knowledge that enterprise software markets and IT budgets have taken a beating this year. Amid all the gloom, there's...
- Tags: CRM, Adrian Mello, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- News items 2001-08-20
- Software thrives while hardware dives
- A curious thing has happened during the high-tech industry's latest slump: Some software companies are booming. While PC hardware companies suffer from their slowest growth quarter in history, companies that make business applications and infrastructure software used by corporations have resoundingly bucked the technology market's generally downward...
- Tags: Software, Revenue, Analyst, Microsoft Corp., Hardware, E-business, Tools & Techniques, Management, Cecily Barnes, Technology News
- News items 2001-01-23
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
