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Image: Salesforce's mashup tools

The hosted CRM company's upcoming release will include a new framework for customizing online business software.

Tags: Salesforce.com Inc., CRM company, business software, hosted CRM, software, mashup, tool

Image galleries 2006-09-13

Market profile: A comparison of CRM vendors

In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide the general contact information you can use to begin vetting the potential of each CRM...

Tags: TechRepublic Inc., CRM Company, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Download resources 2005-01-24

CIMA Reduces Student Administration Costs by US$430,000 [£250,000]

To improve the efficiency of its operations, Chartered Institute of Management Accountants CIMA was faced with the need for a wide-ranging redesign of its business processes as well as an IT upgrade. Working closely with its integration partner, Atos KPMG Consulting, CIMA articulated its customer-centric vision in the "PULSAR" program,...

Tags: KPMG Consulting Inc., Oracle Corp., CRM Company, Administration, Atos, CRM, CIMA, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies

Additional Resources

Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley

Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley

Blog posts 2009-11-03

Print and online ad revenues plunge at New York Times Co.

Their losses will continue, and it's not because of a bad economyThe company said that there was some sign of an improving economy and that fourth quarter losses should be lower than in the most recent quarter.That's some good spin. However, their losses and that of the MSM started...

Tags: Customer relationship management (CRM), Advertising & Promotion, Sales force management, online advertising, New York Times Co., advertisement

Discussion threads 2009-10-23

Jigsaw Pieces Can Be More Agile Than Platforms

Box.net, the little company that likes to tweak Goliath Microsoft's nose with digs at Sharepoint - the billboard above is near Microsoft's silicon valley digs -  announced an alignment with Salesforce.com CRM earlier today. Nothing earth shattering here at first glance: it makes perfect sense for...

Tags: Salesforce.com Inc., Software-as-a-service, Microsoft SharePoint, Compliance, Box, Content Management, Collaboration, Groupware, Software As A Service (SaaS), Enterprise Software, Software, Emerging Technologies, Oliver Marks

Blog posts 2009-10-22

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...

Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg

Blog posts 2009-10-20

Oracle's big plan: Double revenue in five years

Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...

Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan

Blog posts 2009-10-16

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

What we may/may not hear @ Oracle Open World this week

Watch for movement on these matters Last night, Oracle’s annual mega event, Oracle Open World, opened. This event draws some 37,000 people to San Francisco to hear, see and speak all things Oracle. With the keynotes starting in mere minutes, I thought I’d offer up my thoughts...

Tags: Probability, Oracle Corp., MySQL, Sun Microsystems Inc., Oracle Open World, Software As A Service (SaaS), Databases, Managed Hosting, Open Source, Emerging Technologies, Enterprise Software, Software, Data Management, Brian Sommer

Blog posts 2009-10-12

News to know: Google; CTIA; Microsoft; Apple

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: FBI's 'Operation Phish Phry' snares nearly 100 people Sam Diaz:Mobile VoIP services no longer taboo, following AT&T...

Tags: Google Inc., Larry Dignan, Mobile, AT&T Corp., Apple Inc., Microsoft Corp., Web Browser, CTIA, Data Centers, Cellular Phones, Web Browsers, Podcasts, Tablets, Storage, Hardware, Data Management, Consumer Electronics, Personal Technology, Internet, Notebooks & Tablets

Blog posts 2009-10-08

Salesforce.com and CODA hook up

Salesforce.com and CODA (via its parent Unit 4 Agresso) are hooking up to create FinancialForce.com. While financial details of the arrangement were not revealed, Salesforce.com is a minority stakeholder in the new company. From the blurbs: The CODA 2go team and products have transferred to FinancialForce.com, which will...

Tags: Salesforce.com Inc., CODA, FinancialForce.com, Sales Force Management, Sales, Dennis Howlett

Blog posts 2009-09-30

Microsoft offers no reasons for discontinuation of two Dynamics mobile products

Microsoft officials notified the company's partners on September 1 that Microsoft is discontinuing the mobile versions of its Dynamics AX and Dynamics NAV ERP products. The mobile version of Dynamics CRM is not affected. by Mary Jo Foley

Tags: Mobile Version, Mobile, Microsoft Corp., Advertising & Promotion, Marketing, Mary Jo Foley

Blog posts 2009-09-28

A List: CRM(ish) Reading Worth it.

Thank youPaul, I just wanted to say thank you. Coming from you, I feel privileged. :)Back atchaIts a privilege just to know you, my friend. RE: A List: CRMish Reading Worth it.I just finished Groundswell and I completely agree! I have spent a year trying to get our company out...

Tags: Reading Worth it, Social CRM, Reading, Paul, CRM

Discussion threads 2009-09-28

The 2010 Productivity Tool Bonanza - Microsoft, Google, Zoho & Open Standards

On the eve of what looks to be a major Microsoft productivity products year in 2010 with the Windows 7 operating system, Exchange 2010, Office 2010, MOSS/SharePoint 2010 and Azure it's interesting to look at how the market for these products serve has changed. ...

Tags: Google Inc., Open Standard, Zoho, Microsoft Corp., Tool, Microsoft Office, Office Suites, Software, Oliver Marks

Blog posts 2009-09-25

Does social media reward whining?

The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...

Tags: Public relations, Twitter Inc., social media

Discussion threads 2009-09-24

Zoho's Next Big Thing

Zoho has announced the availability of Zoho Discussions. Of itself you might think this is a smallish me-too announcement given that it can be construed as support forums-reinvented for the new millennium with some bells and whistles thrown in. That would be a gross underestimate of...

Tags: Zoho, Smb/Sme, Sales Force Management, Sales, Dennis Howlett

Blog posts 2009-09-22

CRM-Express Professional 2009.9.1 (Windows)

CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....

Tags: Microsoft Windows, CRM, PGCSoft, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Software downloads 2009-09-22

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge....

Tags: CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2009-09-21

Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM

Mitsubishi Caterpillar Forklift Europe MCFE is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE relied on manual or sometimes paper-based processes to support dealer inquiries and orders, resulting in missed orders or unanswered dealer...

Tags: Microsoft Dynamics, Business Process, Microsoft Dynamics CRM, Microsoft Corp., Mitsubishi Caterpillar Forklift Europe, Operational Planning, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Business Operations, Marketing, Software

Case studies 2009-09-21