crm company

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Image: Salesforce's mashup tools

The hosted CRM company's upcoming release will include a new framework for customizing online business software.

Tags: Salesforce.com Inc., CRM company, business software, hosted CRM, software, mashup, tool

Image galleries 2006-09-13

Market profile: A comparison of CRM vendors

In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide the general contact information you can use to begin vetting the potential of each CRM...

Tags: TechRepublic Inc., CRM Company, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Download resources 2005-01-24

Hosted CRM Vendors - Who Delivers Positive ROI?

In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...

Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software

Webcasts

CIMA Reduces Student Administration Costs by US$430,000 [£250,000]

To improve the efficiency of its operations, Chartered Institute of Management Accountants CIMA was faced with the need for a wide-ranging redesign of its business processes as well as an IT upgrade. Working closely with its integration partner, Atos KPMG Consulting, CIMA articulated its customer-centric vision in the "PULSAR" program,...

Tags: KPMG Consulting Inc., Oracle Corp., CRM Company, Administration, Atos, CRM, CIMA, Customer Relationship Management (CRM), Advertising & Promotion, Business Structures, Enterprise Software, Software, Marketing, Finance

Case studies

Additional Resources

Microsoft, HP ready XP SP3 endless-reboot patches

Help is on its way for users affected by the Windows XP Service Pack SP 3 endless-reboot problem that has plagued some users for the past week-plus. Both Microsoft and Hewlett-Packard are readying patches that should remedy the glitch, which seems to affect primarily users of AMD-based...

Tags: Mary Jo Foley

Blog posts 2008-05-16

Office 2008 for Mac: The straw that broke the backs of Microsoft's Windows developers?

Could it be that a Macintosh program will be the tipping point for the confidence that ISVs have in Microsoft as a technology partner? One c-level technologist for a Windows enterprise app says "no more" to Redmond's vision. I wrote the other day about Microsoft's Mac Business...

Tags: Developer, Apple Macintosh, Microsoft Office, Window, ISV, Microsoft VBA, Microsoft Windows, Microsoft Corp., Engineer, Scripting Languages, Software/Web Development, Web Development, David Morgenstern

Blog posts 2008-05-16

Nortel Demos Virtual World Platform

Nortel demoed a virtual world prototype here in a Ottowa at a day long event. Dubbed Web Alive, the virtual world is the first project to come out of Nortel new research effort that imposes a VC-like model for funding research. Like other virtual worlds, Web...

Tags: Web, Collaboration, Nortel Networks Corp., Voice, World Platform, Web Alive, Channel Management, Telecommunications, Marketing, Dave Greenfield

Blog posts 2008-05-16

Rumor Mill: What's next from Apple (updated)

It's Friday, which means that it's time to look at the latest raft of rumors about our favorite Cupertino company. Atom-powered mini-tablet This one was pretty hot. ZDNet.de reported that Intel Germany CEO Hannes Schwaderer confirmed that there is an iPhone that will be using Intel's...

Tags: Apple iPhone, Apple MacBook, Apple Inc., Minitablet PC, Intel Corp., Notebooks, Tablets, Hardware, Notebooks & Tablets, Jason D. O\'Grady

Blog posts 2008-05-16

Jerry Yang is busy...Writing email

Yahoo filed its internal communications about Carl Icahn's proxy war plans with the Securities and Exchange Commission. The takeaway: Yahoo CEO Jerry Yang has been writing a lot of emails. To senior vice presidents at Yahoo, Yang delivered a few talking points following Icahn's first volley and...

Tags: Jerry Yang, Annual Meeting, Board, Carl Icahn, E-mail, Stockholder, Director, Company, Corporate Governance, Business Operations, Corporate Law, Larry Dignan

Blog posts 2008-05-16

Yet another "iPhone killer:" Blackberry's Thunder (updated)

Did you hear that John Mayer is cheating on Apple again? That's right, Apple's poster boy blogged that he's using a Blackberry Bold. Not really surprising considering that RIM sponsored his 2007 tour. Note to Cupertino: send him a 3G iPhone, like, today.  Although RIM hasn't said...

Tags: Apple iPhone, Verizon Communications Inc., RIM BlackBerry, Electronista, 3G, Cellular Phones, Keyboards, Handhelds, Wireless, Consumer Electronics, Personal Technology, Hardware, Peripherals, Jason D. O\'Grady

Blog posts 2008-05-16

Web 2.0 and the end of advertising

The idea that software on the Web is going to be largely funded by advertising is just so wrong-headed, I hardly know where to start. It had me spluttering in the latest BriefingsDirect Insights analyst podcast hosted by Dana Gardner — more on that in a moment. Let's move on...

Tags: Software, Web, Web 2.0, Advertisement, Phil Wainewright

Blog posts 2008-05-16

iPhone's international rollout continues; 10 million units not a stretch

Apple's iPhone will be headed to a few more countries courtesy of a new deal with French telecom carrier Orange. In a statement, Orange said: Orange today announced a new agreement with Apple to bring the iPhone to Orange customers in Austria, Belgium, the Dominican Republic,...

Tags: Orange PCS, Apple iPhone, Apple Inc., 3G, Wireless, Telephony, Wi-Fi, Cellular Phones, Consumer Electronics, Personal Technology, Networking, Larry Dignan

Blog posts 2008-05-16

Frenemies

Enterprises both large and small are psychologically complex places. Industrial and organizational psychologists are full of fascinating anecdotes about the ways the individual people that make up an enterprise organize themselves to hinder, help, block or share with one another. A common term in Hollywood is ‘Frenemies'...

Tags: Collaboration, Environment, Rivalry, Silo, Groupware, Productivity, Strategy, Enterprise Software, Software, Management, Oliver Marks

Blog posts 2008-05-16

Mashups turn into an industry as offerings mature

There were a great many product announcements at Web 2.0 Expo in San Francisco last month, but it was the number of announcements around Web-based mashups in particular that received a large share of attendee and media attention. By my count there were at least nine significant announcements in...

Tags: Web, Industry, Mashup, JackBe, Lotus Mashups, MashupHub, Mindtouch, Itasca, Serena, Mashup Exchange, SnapLogic, Dion Hinchcliffe

Blog posts 2008-05-15

Does 'SOA lifecycle management' say it better than 'SOA governance'?

Oh what a difference five years makes. Back in the good old days, 2002-03, IT people at the time our ancestors were fascinated with this new approach called "service oriented architecture," which would make integration faster and cheaper and less onerous. Now that many companies have services in production, they...

Tags: Lifecycle Management, SOA, SOA Governance, Miko, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2008-05-15

Verdiem spruces up its Survey PC power management software

Verdiem, one of the better known developers of power management software that counts Hewlett-Packard, Intel and Microsoft among its close partners, has delivered an impressive upgrade to its Surveyor technology. According to the Seattle-based company, the focus was on providing IT managers with even more configuration flexibility than previously available....

Tags: Software, Power Management, PC, Power Consumption, Survey, Verdiem, Desktops, Hardware, Heather Clancy

Blog posts 2008-05-15

Small differences can make a BIG difference

I recently got a chance to talk with one VC firm that's focused some of its attention and money on cleantech. One of their investments is in OPX, which seems to have a unique approach to solving some of the energy and raw material supply issues facing the planet....

Tags: Chemicals, Clean Technology, Costs, Harry Fuller

Blog posts 2008-05-15

It's finally official: XP is coming to the XO

Microsoft's participation in the One Laptop Per Child OLPC initiative has been fraught with mystery and disinformation from the get-go. But on May 15, Microsoft officials finally gave the OLPC project Redmond's official blessing. Up to this point, OLPC Chief Nicholas Negroponte preannounced Microsoft's every move on...

Tags: Linux, Microsoft Windows XP, Microsoft Corp., One Laptop Per Child Project, Microsoft Windows, Operating Systems, Software, Mary Jo Foley

Blog posts 2008-05-15

Yahoo to Icahn: You misunderstand

Yahoo's board has responded to activist investor Carl Icahn: "Your letter reflects a significant misunderstanding of the facts about the Microsoft proposal." That letter--delivered by Icahn earlier Thursday Techmeme--has one theme: Yahoo's board botched the Microsoft deal and hasn't served shareholder interest. In its...

Tags: Board, Yahoo! Inc., Microsoft Corp., Stockholder, Proposal, Corporate Governance, Business Operations, Corporate Law, Larry Dignan

Blog posts 2008-05-15

BriefingsDirect Insights analysts probe future of online advertising and find transactional lucre lurking

Read a full transcript of the podcast. The future of online advertising captures the headlines and attention when the likes of Microsoft courts the likes of Yahoo! And Wall Street still has a hard time figuring out how much Google is worth, based on just those little...

Tags: Software, Advertisement, Business, Online Advertising, Bookkeeping Service, Dana Gardner

Blog posts 2008-05-15