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ZDNet Dictionary Definition
- CRM
- Customer Relationship Management An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of...
- Full CRM Definition >>
ZDNet Resources
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- RightNow zaps perpetual licensing, talks up smart client
- On-demand CRM vendor RightNow Technologies has always insisted on giving its large enterprise customers what they want, even to the extent of offering on-premises installation and perpetual licensing to those customers that insisted — two options that most on-demand vendors would consider as anathema. But as from this quarter, RightNow...
- Blog posts 2007-02-20
- RightNow's next generation CRM platform extends into Customer Retention Management
- RightNow Technologies has taken the covers off a $25m two-year technology development project, the RightNow 8 enterprise suite. And this enterprise software-as-a-service company believes this will carry it into the big leagues. The big leagues means breaking into that $1bn annual revenue level, about ten times current revenues. That's...
- Blog posts 2006-09-06
- On-demand CRM market shares: Salesforce.com - 49.5%, RightNow - 13.5%
- The appeal for on-demand customer relationship management CRM applications was strong in 2004, says IDC, generating approximately $300 mln dollars in revenue. IDC delivers the first vendor ranking for on-demand CRM applications providers which reveals a high revenue concentration among few vendors: the top five vendors accounted for 81.6% of...
- Blog posts 2005-09-13
- RightNow CEO bemoans Salesforce.com's toolkit approach to CRM
- Last week, Siebel VP and GM for OnDemand and SMB (small/medium business) Bruce Cleveland appeared to emerge from hiding with a stake-in-the-ground sort of letter to "friends and colleagues" that came across as a declaration that Siebel's ASP-style application service provider competitor to Salesforce.com had officially re-opened for business. ...
- Blog posts 2005-05-31
- The Killer App for On Demand CRM: Multi-Channel Customer Service
- In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on demand CRM.
- White papers 2005-01-01
- RightNow's on-demand CRM suite gets thumbs up from Gartner
- RightNow's recently announced hosted customer relationship management solution, RightNow CRM 7.0, comes on the heels of Salesforce.com's announcement of Supportforce.com, just last week. With the new entrant, Gartner's Michael Maoz says that the race is under way among hosted CRM vendors to complete a suite of CRM products for mid-sized...
- Blog posts 2004-10-06
- Successful CRM: Turning Customer Loyalty into Profitability
- In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success--and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers...
- White papers 2004-10-01
- Customer-Centric CRM: Fully Optimizing CRM
- Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...
- White papers 2004-09-01
Additional Resources
- Zoho Share(point?)
- If there's one thing I really like it is what I term 'self evident' applications. These are apps that have a clear purpose and which are blindingly simple to use. Zoho Share falls squarely in that category. The company prefers to think of...
- Blog posts 2008-08-21
- Using mind control to talk to machines
- At the Intel Developer Forum in San Francisco, the company's Justin Rattner talks to Emotiv Systems President Tan Le about new interface technologies that are making humans more like machines. In a demo for conference attendees, Le shows a headset Emotiv developed that can track electrical signals in the brain...
- Videos 2008-08-21
- Words from the Woz
- Steve Wozniak is many things: electronics enthusiast, author of iWoz, former fifth-grade teacher, plane-crash survivor, ex-reality-TV-boyfriend of D-list comedian Kathy Griffin, and, oh yeah, co-founder of a company called Apple. You might have heard of it. Today, he put on the hat of former engineer as he...
- Blog posts 2008-08-21
- Top five issues your IT staff wants to address but is afraid to tell you
- If you’re an IT manager or CIO, you may want to gather the troops before you begin the Web 2.0 modernization process as even the best laid plans can go awry says Nexaweb Technologies Jeremy Chone. Commentary--The proliferation of enterprise Web 2.0 has created new...
- News items 2008-08-21
- Hyperic CloudStatus adds Google App Engine monitoring
- There are many factors that could be seen as impediments to the adoption of "cloud computing" architectures. One of them is the assumption by some suppliers that organizations are going to leap with both feet into running important applications offsite somewhere in the cloud. These folks haven't learned from what...
- Blog posts 2008-08-21
- Intel unveils Nehalem 'turbo mode'
- At IDF, the chipmaker announced a power-control feature in its new micro architecture, claiming it is 'pretty compelling' for enterprises. Intel unveiled on Tuesday a new aspect of its upcoming microprocessor architecture, which promises better power management and efficiency. Speaking in the afternoon keynote on day...
- News items 2008-08-20
- Sun release claims Sun Ray shipments nearly double
- Sun just issued a press release claiming that its shipments of Sun Ray "thin client" systems nearly doubled. The most exciting part of the announcement was that the document was sent not as a text message, not as an HTML formatted document, but as a Sun Staroffice document. I'm sure...
- Blog posts 2008-08-20
- Salesforce acquires InStranet; Will take it SaaS and better target call centers
- Salesforce.com said Wednesday that it will acquire InStranet, which provides knowledge management software for call centers, and integrate its technology with its existing CRM customer service and support offering. Simply put, Salesforce.com is acquiring traditional enterprise software for $31.5 million and turning it into a service in an effort to...
- Blog posts 2008-08-19
- An Event Apart 2008: Day 2
- The second day of An Event Apart will feature plenty of web standards jargon. I will be posting photos and notes from today's events. Unfortunately, the slides are reserved for attendees only, but I will try to gather as much information as...
- Blog posts 2008-08-19
- Fortune 500 companies use of email spoofing countermeasures declining
- Here's a paradox - a technology originally meant to verify the sender of an email message for the sake of preventing spoofed messages from reaching the network, still hasn't been embraced by the world's biggest companies despite being around for years, but is actively used by adaptive spammers increasingly abusing...
- Blog posts 2008-08-19
- Is the enterprise ready for cloud computing?
- Guest post: This is a post by Barry X Lynn, CEO of 3Tera, in response to a discussion about whether cloud computing is industrial strength. Lynn can be found on the 3Tera blog. There have been multiple white papers and articles written on the topic -...
- Blog posts 2008-08-19
- Microsoft unveils Application Server License Mobility change to ease some virtualization headaches
- Microsoft has quietly unveiled its much anticipated licensing change to ease virtualization: Application Server License Mobility. The licensing plan, quietly launched in a licensing brief on the company web site tonight, now allows customers to freely move VMs, virtual workloads -- and their respective licenses -- across multiple servers...
- Blog posts 2008-08-18
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