crm 2009 forecast

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CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!

CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!mmm...Paul, your "transparency" is admirable. But sometimes it is just a matter of timing the trend. Instead of a one year review go back three years, and chart. I'd say 8-10 of your curves were going the way you...

Tags: Advertising & Promotion, Customer relationship management (CRM), CRM 2009 Forecast, GIMME, CRM, Paul

Discussion threads 2008-11-19

Additional Resources

CRM 2009 - Companies to Watch For - Part Tree, er...Three

To Recap We're heading into the homestretch.  Which is why the Giants need to beat the Panthers....last night.  Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold.  For those of you who missed the previous...

Tags: Software-as-a-service, CRM, Greenberg, Connectbeam Management, Zuora, LucidEra, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-22

CRM 2009 - Companies to Watch For - Second Verse, Different Than the First

CRM 2009 - Companies to Watch For - Second Verse, Different Than the FirstSugarCRMI work for a SugarCRM customisation and integration house (http://www.thesugarrefinery.com) so know a thing or two about SugarCRM.Just wanted to say that your article is probably one of the best written, most accurate, most informative and most...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM 2009, SugarCRM, Microsoft Corp., Companies

Discussion threads 2008-12-16

CRM 2009 Forecast - Part 2 - Sticking My Hands Out To Be Slapped

CRM 2009 Forecast - Part 2 - Sticking My Hands Out To Be SlappedCRM Analytics in 2009?Hi Paul -- Great post! A question for you: what do you see regarding trends in Sales Analytics/CRM Analytics? There is now a huge base of CRM customers who've spent many quarters...

Tags: Customer relationship management (CRM), Advertising & Promotion, Sales strategy, Enterprise software, CRM, sales

Discussion threads 2008-12-06

CRM 2009 - Part 2.1 - Can't Believe I Forgot These

I forgot to write in two of my forecast segments yesterday. I think for the purposes of blaming something else, I'll blame my car accident last August for the memory loss.  I have to say that because I don't think I can use the term I want to about what happened...

Tags: Customer, Tool, CRM, Productivity, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-05

News to know: Layoffs at AT&T, Adobe, Real; AMD warns; $99 iPhone

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Larry Dignan: AT&T cuts 12,000 jobs, will cut capital spending Jason D. O'Grady: Adobe lays off 600; skips Macworld Expo Sam Diaz: Next up for layoffs:...

Tags: Apple iPhone, Adobe Systems Inc., Layoff, Larry Dignan, AT&T Corp., Health Care, Advanced Micro Devices Inc., Vertical Industries, Benefits, Healthcare, Enterprise Software, Software, Human Resources, Sam Diaz

Blog posts 2008-12-05

CRM 2009 Forecast - Part 2 - Sticking My Hands Out To Be Slapped

Last week at this time I was throwing my neck out there forecasting some of CRM's moves in 2009 - and no one chopped it off, thank goodness. So, now, in the same spirit, I'm going to do part 2 of three and stick my hands out to be slapped...

Tags: Salesforce.com Inc., Software-as-a-service, PaaS, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Software As A Service (SaaS), Cloud Computing, Enterprise Software, Marketing, Software, Emerging Technologies, Paul Greenberg

Blog posts 2008-12-04

Where to next for ERP et al? (part 1, SAP)

With a Gartner probability of 0.9, I guarantee that what follows is not how things will turn out. At least not exactly. Paul Greenberg's post casting the enterprise CRM runes for 2009 provides the perfect springboard for something I've been thinking about since the middle of the year. Where the...

Tags: SAP AG, ERP, Leo Apotheker, Paul Greenberg, Paul, Claus Heinrich, Wookey, Sales Strategy, Cloud Computing, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Strategy, Enterprise Software, Sales, Marketing, Software, Management, Dennis Howlett

Blog posts 2008-12-02

CRM 2009 Forecast - Part 1 -Sticking My Neck Out

CRM 2009 Forecast - Part 1 -Sticking My Neck OutSocial CRMPaul – enjoyed catching up yesterday. Traditional CRM is certainly evolving to address shifts in consumer expectations and this will continue as the bar for delivering great customer experiences continues to rise. An organization that isn't thinking, at least at...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM system

Discussion threads 2008-11-25

CRM 2009 Forecast - Part 1 -Sticking My Neck Out

(8)Mobile CRM will be in increasing demand by sales organizations in particular - and vendors will continue to invest in it, downturn or not (6)There is a divergence of interest between how large enterprises will look at and buy CRM 2.0 Social CRM and how small businesses will do...

Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-11-25

News to know: Microsoft; Psystar; Mozilla; Storm; Office 2.0

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Microsoft kills OneCare, replaces it with freebie ‘Morro’ Mary Jo Foley: Microsoft kills off Windows Live OneCare and Equipt subscription services Adrian Kingsley-Hughes: Microsoft...

Tags: Jerry Yang, Mary Jo Foley, RIM BlackBerry, Microsoft Corp., Mozilla Corp., Office 2.0, Software As A Service (SaaS), Handhelds, Emerging Technologies, Hardware, Larry Dignan

Blog posts 2008-11-19

CRM 2009 Forecast: How'd I Do in 2008? Gimme A High Four!

Usually, when I begin my forecast for the coming year, I like to look at how I did the previous year - which is usually disconcerting to say the least.  So, in honor of my first non-intro post for this ZDNET blog, I'm going to be nakedly transparent and show...

Tags: Social Media, Business, Tool, CRM, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-11-18

News to know: Storm; AMD, Intel; Tech economy reels

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Josh Taylor: Verizon announces BlackBerry Storm availability, pricing Larry Dignan: AMD unveils ‘Shanghai’; Aims to better compete with Intel AMD: Does the resurrection start...

Tags: Apple iPhone, Best Buy Co. Inc., Larry Dignan, Microsoft Windows 7, Nokia Corp., Shanghai, RIM BlackBerry, Microsoft Corp., Advanced Micro Devices Inc., Intel Corp., Microsoft Windows, Operating Systems, Handhelds, Software, Hardware

Blog posts 2008-11-13

Siebel 2.0 â€" A Year Later

A year ago I predicted that, right about this time, Salesforce.com would start to look a little shabby, a whole lot shabbier than it indeed looks at this time. It was part of a polemic I started when I called Salesforce.com the next Siebel, and I didn’t necessarily mean in...

Tags: Joshua Greenbaum

Blog posts 2008-05-23

Cowen: Debating SaaS slowdown; Google Apps and AMD market share

Cowen & Co. outlined its top 10 potential technology surprises for 2008 and a slowdown in software as a services is front and center on the list. There are also a few wild-cards such as Google Apps adoption and AMD giving up on the market share war. ...

Tags: Software, Google Inc., Google Apps, Software-as-a-service, Cowen & Co., Market Share, Advanced Micro Devices Inc., Intel Corp., Software As A Service (SaaS), Tools & Techniques, Emerging Technologies, Management, Larry Dignan

Blog posts 2008-01-14