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	<title><![CDATA[crm 2.0 Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/crm+2.0.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to crm 2.0]]></description>
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		<title><![CDATA[Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=61953&messageID=1141521&start=0]]></link>
		<description><![CDATA[Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expandsOne WordOne word comes to mind in all the things you've mentioned about CRM 2.0 - wholistic.  Not just a customer but human being with diverse interests and influences.Big, big step and can we expect mash-ups?Best.Alain YapMorph Labs]]></description>
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		<pubDate>Fri, 13 Mar 2009 10:20:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
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		<title><![CDATA[Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=344]]></link>
		<description><![CDATA[The buzz around social CRM and CRM 2.0 is picking up.Â Â  The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 13 Mar 2009 04:00:19 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/integration.html"><![CDATA[Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+2.0.html"><![CDATA[CRM 2.0]]></category>
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		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
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		<title><![CDATA[Do We Really NEED CRM 2.0?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=302]]></link>
		<description><![CDATA[(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy. I swear....okay, maybe a little)    For the last several weeks, I've been thinking over what CRM 2.0...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 06 Mar 2009 03:29:22 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
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		<title><![CDATA[CRM 2.0 = The Conversation - But First....The Intro]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17933-0.html?forumID=1&threadID=54548&messageID=1031170&start=0]]></link>
		<description><![CDATA[CRM 2.0 = The Conversation - But First....The IntroCustomer Trust ManagementPaul - Good intro! The need for discussions about the changing role of sales and interaction between companies and customers seems fundamental, yet unspoken in many corners of the World economy.If I may make an observation, the expanded, customer relationship...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 20 Nov 2008 09:06:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
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		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
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		<title><![CDATA[CRM 2.0 = The Conversation - But First....The Intro]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=103]]></link>
		<description><![CDATA[This is my first post for ZDNET.Â  I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 18 Nov 2008 05:40:16 -0800</pubDate>
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