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- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expandsOne WordOne word comes to mind in all the things you've mentioned about CRM 2.0 - wholistic. Not just a customer but human being with diverse interests and influences.Big, big step and can we expect mash-ups?Best.Alain YapMorph Labs
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, CRM, CRM 2.0, CRM Integration
- Discussion threads 2009-03-13
- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
- The buzz around social CRM and CRM 2.0 is picking up.  The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...
- Tags: CRM, Integration, CRM 2.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-03-13
- Do We Really NEED CRM 2.0?
- (I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy. I swear....okay, maybe a little) For the last several weeks, I've been thinking over what CRM 2.0...
- Tags: Customer, CRM, CRM 2.0, Marketing Claim, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-03-06
- CRM 2.0 = The Conversation - But First....The Intro
- CRM 2.0 = The Conversation - But First....The IntroCustomer Trust ManagementPaul - Good intro! The need for discussions about the changing role of sales and interaction between companies and customers seems fundamental, yet unspoken in many corners of the World economy.If I may make an observation, the expanded, customer relationship...
- Tags: Advertising & Promotion, Customer relationship management (CRM), CRM 2.0, CRM
- Discussion threads 2008-11-20
- CRM 2.0 = The Conversation - But First....The Intro
- This is my first post for ZDNET. I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...
- Tags: Strategy, Community, Customer, CRM, CRM 2.0, Social Customer Thing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-11-18
Additional Resources
- Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform
- In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...
- Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks
- Blog posts 2009-11-08
- Enteprise 2.0 - the non-debate
- Mega-Corps & the worldThere is life beyond the Mega-Corp droneculture where management punishes theworker ants for a mistake and threatensthem with layoffs and pay cuts.No thanks, small enterprise businessis the groundwork, big mega-corpsare puppet shells with CEO's pullingthe strings.RE: Enteprise 2.0 - the non-debateWell putRE: Enteprise 2.0 - the non-debateUnfortunately...
- Tags: Enterprise resource planning (ERP), Enteprise 2.0, Enterprise 2.0
- Discussion threads 2009-11-05
- Enterprise 2.0 - the non-debate
- If I'd paid the full whack $2,495 to attend the Enterprise 2.0 conference I'd be demanding at least a partial refund. It seems the 'Enterprise 2.0 - what a crock' debate was less than a damp squib and more like a feeble whimper. Here's the back story: ...
- Tags: Enterprise 2.0, Dennis Howlett
- Blog posts 2009-11-05
- News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...
- Tags: Apple iPhone, Google Inc., Data Center, Dana Gardner, Dana Blankenhorn, Verizon Communications Inc., Andrew Nusca, T-Mobile, AT&T Corp., Microsoft Corp., Matthew Miller, Microsoft CRM, Sam Diaz, CRM, Data Centers, Microsoft Windows 7, Smart Phones, Tools & Techniques, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software, Consumer Electronics, Personal Technology, Management
- Blog posts 2009-11-04
- Accelerating Business Performance: San Francisco & Frankfurt Enterprise 2.0 Conferences
- Next week sees the inaugural West Coast iteration of the Enterprise 2.0 conference, which is also an annual June event in Boston on the east coast. Sameer Patel and I will be running a track throughout the event which is focused on Selling the Case for...
- Tags: Performance, Use Case, Enterprise 2.0, Conference, Oliver Marks
- Blog posts 2009-10-26
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...
- Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM
- Discussion threads 2009-10-21
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer
- Blog posts 2009-10-20
- Finally! A Three-Cornered Consulting Service for Enterprise 2.0
- Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history. Â So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0. Â I'm...
- Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg
- Blog posts 2009-10-20
- What we may/may not hear @ Oracle Open World this week
- Watch for movement on these matters Last night, Oracle’s annual mega event, Oracle Open World, opened. This event draws some 37,000 people to San Francisco to hear, see and speak all things Oracle. With the keynotes starting in mere minutes, I thought I’d offer up my thoughts...
- Tags: Probability, Oracle Corp., MySQL, Sun Microsystems Inc., Oracle Open World, Software As A Service (SaaS), Databases, Managed Hosting, Open Source, Emerging Technologies, Enterprise Software, Software, Data Management, Brian Sommer
- Blog posts 2009-10-12
- News to know: AT&T; Apple; Google; Verizon; Microsoft
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dancho Danchev: Weak passwords dominate statistics for Hotmail's phishing scheme leak Larry Dignan: The Android army: Verizon Wireless, Google...
- Tags: Google Inc., Microsoft Windows Mobile, Verizon Communications Inc., AT&T Corp., Apple Inc., Microsoft Corp., Wireless, Wireless Coverage Data, Microsoft Windows, Mobile Operating Systems, Operating Systems, Microsoft Windows 7, Wireless And Mobility, Handhelds, Wi-Fi, Mobile Applications, Software, Hardware, Larry Dignan
- Blog posts 2009-10-07
- SalesExec Sales Manager 2.0.15 (Windows)
- While CRM software is managing your customers, SalesExec is managing your salespeople. SalesExec helps sales management stay organized and productive by managing personnel details, generating compensation and commission plans, tracking initiatives and products, creating performance appraisals, tracking training and education history.
- Tags: Commission, Microsoft Windows, Mad Dog Productions, Performance Appraisal, Sales Force Management, Performance Management, Team Management, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Workforce Management, Sales, Management, Software
- Software downloads 2009-10-01
- News to know: Win7, Google Wave, Palm WebOS, Apple Tablet, Google Docs
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Mary Jo Foley: Microsoft's message to IT pros: Meet us half way with Windows 7 Larry Dignan: ...
- Tags: Tom Foremski, Google Inc., Larry Dignan, Google Docs, Palm Inc., Andrew Nusca, Apple Inc., Microsoft Corp., Matthew Miller, Adrian Kingsley-Hughes, Microsoft Windows 7, Microsoft Windows, Tablets, Sales Strategy, Operating Systems, Software, Hardware, Notebooks & Tablets, Sales, Sam Diaz
- Blog posts 2009-09-30
- News to know: Dell; Xerox, Android, NewEgg, Win7, Windows Mobile,
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Andrew Nusca: Dell Latitude Z 16" thin-and-light revealed; Lamborghini angles hide boardroom muscle Gallery: Hands on with the Dell...
- Tags: Xerox Corp., Google Inc., Larry Dignan, Dell Computer Corp., Microsoft Windows Mobile, Mobile, Storage, Andrew Nusca, Newegg.com, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Sam Diaz, Dell Latitude, EC, Microsoft Windows 7, Microsoft Windows, Notebooks, Operating Systems, Software, Hardware, Notebooks & Tablets
- Blog posts 2009-09-29
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- The 2010 Productivity Tool Bonanza - Microsoft, Google, Zoho & Open Standards
- On the eve of what looks to be a major Microsoft productivity products year in 2010 with the Windows 7 operating system, Exchange 2010, Office 2010, MOSS/SharePoint 2010 and Azure it's interesting to look at how the market for these products serve has changed. ...
- Tags: Google Inc., Open Standard, Zoho, Microsoft Corp., Tool, Microsoft Office, Office Suites, Software, Oliver Marks
- Blog posts 2009-09-25
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