crm 2.0

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Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands

Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expandsOne WordOne word comes to mind in all the things you've mentioned about CRM 2.0 - wholistic. Not just a customer but human being with diverse interests and influences.Big, big step and can we expect mash-ups?Best.Alain YapMorph Labs

Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, CRM, CRM 2.0, CRM Integration

Discussion threads 2009-03-13

Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands

The buzz around social CRM and CRM 2.0 is picking up.   The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...

Tags: CRM, Integration, CRM 2.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-13

Do We Really NEED CRM 2.0?

(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy. I swear....okay, maybe a little) For the last several weeks, I've been thinking over what CRM 2.0...

Tags: Customer, CRM, CRM 2.0, Marketing Claim, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-06

CRM 2.0 = The Conversation - But First....The Intro

CRM 2.0 = The Conversation - But First....The IntroCustomer Trust ManagementPaul - Good intro! The need for discussions about the changing role of sales and interaction between companies and customers seems fundamental, yet unspoken in many corners of the World economy.If I may make an observation, the expanded, customer relationship...

Tags: Advertising & Promotion, Customer relationship management (CRM), CRM 2.0, CRM

Discussion threads 2008-11-20

CRM 2.0 = The Conversation - But First....The Intro

This is my first post for ZDNET.  I'm back from a 10 day cruise to the Caribbean - had a great time - came back to the economy worse than what I left - though gas prices are great - and I'm feeling relaxed anyway - so I thought it...

Tags: Strategy, Community, Customer, CRM, CRM 2.0, Social Customer Thing, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-11-18

Additional Resources

CompanionLink Professional 2.0 for Pocket PC 2.0 (Mobile)

Power in your Pocket! CompanionLink Professional is the most powerful synchronization tool for people who use Pocket PC devices with ACT!, GoldMine and Lotus Notes. CompanionLink's detailed synchronization features make the most of your PDA investment, increasing both your productivity and business contact capabilities. If you are using multiple databases,...

Tags: Microsoft Windows Mobile, Mobile, GoldMine, ACT!, CompanionLink Software, CompanionLink Professional, Pocket PC, Microsoft Windows, PDAs, Handhelds, Operating Systems, Microsoft Windows CE, Hardware, Software

Software downloads 2009-11-20

CompanionLink Express 2.0 for Pocket PC 2.0 (Mobile)

Power in your Pocket! CompanionLink Express quickly and easily synchronizes ACT!, GoldMine and Lotus Notes with any Windows Mobile-Pocket PC device. CompanionLink's detailed synchronization features make the most of your PDA investment, increasing both your productivity and business contact capabilities. CompanionLink offers more CRM features than any other synchronization tool...

Tags: Microsoft Windows Mobile, Mobile, ACT!, CompanionLink Software, Pocket PC, Microsoft Windows, PDAs, Handhelds, Operating Systems, Microsoft Windows CE, Mobile Operating Systems, Hardware, Software

Software downloads 2009-11-20

Salesforce Chatter: Social operating systems emerge on the IT stage

The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...

Tags: Salesforce.com Inc., Information Technology, Operating System, Environment, Social Computing, Chatter, Status Update, Groups, Sales Force Management, Social Networking, Sales, Online Communications, Marketing, Advertising & Promotion, Dion Hinchcliffe

Blog posts 2009-11-18

Microsoft opens Windows Marketplace to Windows Mobile 6.0, 6.1 phone users

Might be a reason to upgrade to WM6I've held off upgrading to WM6 from WM5 on my almost 3 year old Samsung Blackjack...might do that yet. Still, I've not ran into much that WM5 cannot handle, and if I do I can use my desktop when I get home....

Tags: Telecom & Utilities, Smart phones, Mobile operating systems, Handhelds, Mobile applications, Wireless and Mobility, Microsoft Corp., Omnia II, phone, High Tech Computer Corp., HTC Touch, Microsoft Windows Mobile, Microsoft Windows

Discussion threads 2009-11-16

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Office 2010 Beta downloadable by MSDN, Technet subscribers today

MS was rightThe leaked 14.0.4514.1009 isn't Beta 2. It's actually 14.0.4514.1004! If that page is right, Beta 2 is actually older. This isn't the first time this sort of thing has happened.http://windows7center.com/forums/office-2010/4949-office-professional-plus-2010-beta-x64-x86-now-msdn.htmlAgreed...just downloaded it with the same info. nt...RE: Office 2010 Beta downloadable by MSDN, Technet subscribers todayThe build...

Tags: Office 2010 Beta, Technet Subscriber, Office 2010, Microsoft TechNet, Microsoft Developer Network, Microsoft Office

Discussion threads 2009-11-16

Arguing About the Collaboration Toolkit: Cisco's Enterprise Collaboration Platform

In the aftermath of last week's San Francisco Enterprise 2.0 conference there's been some lively debate about what constitutes '2.0', including some great comments on my previous post. Meanwhile Cisco have literally just announced their Enterprise Collaboration Platform, which will be broad set...

Tags: Collaboration, Enterprise 2.0, Cisco Systems Inc., Tool, Productivity, Oliver Marks

Blog posts 2009-11-08

Enteprise 2.0 - the non-debate

Mega-Corps & the worldThere is life beyond the Mega-Corp droneculture where management punishes theworker ants for a mistake and threatensthem with layoffs and pay cuts.No thanks, small enterprise businessis the groundwork, big mega-corpsare puppet shells with CEO's pullingthe strings.RE: Enteprise 2.0 - the non-debateWell putRE: Enteprise 2.0 - the non-debateUnfortunately...

Tags: Enterprise resource planning (ERP), Enteprise 2.0, Enterprise 2.0

Discussion threads 2009-11-05

Enterprise 2.0 - the non-debate

If I'd paid the full whack $2,495 to attend the Enterprise 2.0 conference I'd be demanding at least a partial refund. It seems the 'Enterprise 2.0 - what a crock' debate was less than a damp squib and more like a feeble whimper. Here's the back story: ...

Tags: Enterprise 2.0, Dennis Howlett

Blog posts 2009-11-05

News to know: AT&T, Verizon; T-Mobile; Microsoft CRM; Win7; datacenters; Sony-Ericcson

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.: Sam Diaz: AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy Matthew Miller: T-Mobile experiences...

Tags: Apple iPhone, Google Inc., Data Center, Dana Gardner, Dana Blankenhorn, Verizon Communications Inc., Andrew Nusca, T-Mobile, AT&T Corp., Microsoft Corp., Matthew Miller, Microsoft CRM, Sam Diaz, CRM, Data Centers, Microsoft Windows 7, Smart Phones, Tools & Techniques, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software, Consumer Electronics, Personal Technology, Management

Blog posts 2009-11-04

Accelerating Business Performance: San Francisco & Frankfurt Enterprise 2.0 Conferences

Next week sees the inaugural West Coast iteration of the Enterprise 2.0 conference, which is also an annual June event in Boston on the east coast. Sameer Patel and I will be running a track throughout the event which is focused on Selling the Case for...

Tags: Performance, Use Case, Enterprise 2.0, Conference, Oliver Marks

Blog posts 2009-10-26

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Managing Change is the Biggest Challenge for Enterprise 2.0 & Social MediaGreat post Paul- and agreed that congrats are in order. What is often missed in deploying new technologies or old standards is the degree to which it changes how people do their job, what their daily life looks like-...

Tags: Customer relationship management (CRM), Leadership, Enterprise software, Dion, Managing Change, Enterprise 2.0, CRM

Discussion threads 2009-10-21

Demand this from software vendors

I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...

Tags: Software, Vendor, Customer, Sales Strategy, Sales Force Management, Tools & Techniques, Sales, Management, Brian Sommer

Blog posts 2009-10-20

Finally! A Three-Cornered Consulting Service for Enterprise 2.0

Its not too often I endorse a new service - in fact, I never have without a lot of due diligence and at least some production history.   So, for the first...and potentially only....time ever, I'm telling you that I'm truly excited about the launch of Pragmatic Enterprise 2.0.  I'm...

Tags: Socialtext, Enterprise 2.0, Framework, Pragmatic Enterprise 2.0, Michael Krigsman, Ross, Blogging, Strategy, Internet, Management, Paul Greenberg

Blog posts 2009-10-20

What we may/may not hear @ Oracle Open World this week

Watch for movement on these matters Last night, Oracle’s annual mega event, Oracle Open World, opened. This event draws some 37,000 people to San Francisco to hear, see and speak all things Oracle. With the keynotes starting in mere minutes, I thought I’d offer up my thoughts...

Tags: Probability, Oracle Corp., MySQL, Sun Microsystems Inc., Oracle Open World, Software As A Service (SaaS), Databases, Managed Hosting, Open Source, Emerging Technologies, Enterprise Software, Software, Data Management, Brian Sommer

Blog posts 2009-10-12