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- How ROI Analysis of Your IVR Project Can See You Through the Economic Downturn
- Sustaining profitability during an economic downturn is always challenging, but not necessarily impossible. Often businesses will react by cutting costs in customer service because it is usually perceived as a non-revenue generating department. However, when companies cut costs in customer service, they may lose loyal clients when they are most...
- Tags: Customer Service, ROI, IVR, Crimsonet Technologies, Interactive Voice Response System, Interactive Voice Response (IVR), Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2009-01-01
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