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- Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
- IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in...
- Tags: Service Desk, BMC Software Inc., Remedy Corp., Countrywide Financial Corporation, Help Desk, It Management, It Services, It Operations, It service Management
- Case studies
Additional Resources
- The IT role in the mortgage meltdown
- The IT role in the mortgage meltdownNobody likes a WhisleblowerYou got blacklisted for publicly Whistle-blowing at a company meeting. For your trouble you lost a job, faced economic hardship, and had to explain at interviews why this employer would not give you a reference. You did not follow...
- Tags: Leadership, information technology, mortgage meltdown, IT role, U.S. Congress
- Discussion threads 2008-10-08
- Market crash? What me worry?
- I am writing this at midnight, January 21. The DOW Industrials have seen their worst year opening performance ever. Asia and Europe experienced 5-7% declines today. Whatever is in store for the US tomorrow I thought it worthwhile to look at the outlook for IT spending. ...
- Tags: Financial, Information Technology, IT-spending, Mortgages, Financial Accounting, Finance, Capital Structures, Richard Stiennon
- Blog posts 2008-01-21
- Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
- Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and business-to-business financial services in domestic and international markets. Previously, Production Technologies Support had 500 help desk and support analysts handling nearly 275,000 cases a month for the loan origination divisions. The consolidation initiative brings...
- Tags: BMC Software Inc., Remedy Corp., Countrywide, It Management, Help Desk, It service Management, It Operations
- Case studies
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