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	<title><![CDATA[council Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/council.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to council]]></description>
	<s:counts start="0" returned="20" found="47" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Regional Government Speeds Deployment, Reduces Costs With Operating System Upgrade]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171597]]></link>
		<description><![CDATA[Sogn og Fjordane fylkeskommune is a county council in rural Norway that provides regional services and owns 15 high schools. As part of its project to improve IT efficiency, the council decided to upgrade to the Windows 7 operating system on its 2,000 computers. As a result of the upgrade,...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+system.html"><![CDATA[Operating System]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Council Transforms Revenues and Benefits Service Delivery With Enterprise Service Bus]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152461]]></link>
		<description><![CDATA[Rotherham Metropolitan Borough Council in the United Kingdom wanted to reduce costs and improve public service delivery by offering more services electronically and by streamlining business processes. As a national leader in local government Information and Communications Technology ICT, the council entered a joint venture partnership with BT - called...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/benefit.html"><![CDATA[Benefit]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/public+service.html"><![CDATA[Public Service]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+service+bus.html"><![CDATA[Enterprise Service Bus]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1128633]]></link>
		<description><![CDATA[Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council needed to replace its existing customer access request system to improve first-point-of-contact resolution of constituent requests. By providing an...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 25 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/constituent.html"><![CDATA[Constituent]]></category>
		<category domain="http://updates.zdnet.com/tags/baw+baw+shire+council.html"><![CDATA[Baw Baw Shire Council]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Licensing Model Saves Council 25 Per Cent on Infrastructure Deployment and Monitoring]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097953]]></link>
		<description><![CDATA[Wakefield Council delivers public services to 318,000 people who live in a mixture of rural and urban areas in West Yorkshire in the United Kingdom. Wakefield Council needed a cost-effective package of technologies to deploy and monitor its new infrastructure. Microsoft Services recommended a licensing Server Management Suite Enterprise SMSE...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/monitoring.html"><![CDATA[Monitoring]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/wakefield+council.html"><![CDATA[Wakefield Council]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Steve Jobs headed toward victory in Town Hall fight]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=17977]]></link>
		<description><![CDATA[Steve Jobs appears headed toward victory in a Town Hall fight that's been going on for about a decade. Yesterday, the town council in Woodside, California - an affluent community in the hills just west of Stanford University - voted 6-1 to move forward with a permit process that would...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 13 May 2009 12:04:15 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/steve+jobs.html"><![CDATA[Steve Jobs]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/town+council.html"><![CDATA[Town Council]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
	</item>
	<item>
		<title><![CDATA[Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976241]]></link>
		<description><![CDATA[Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 24 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/axios+systems.html"><![CDATA[Axios Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/hull+city+council.html"><![CDATA[Hull City Council]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Short clip: Turner's new 'green' council]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-335027.html]]></link>
		<description><![CDATA[Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council to examine every part of the business, from vendors to production facilities to the equipment they buy, to see how they can be greener.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Tue, 24 Feb 2009 11:03:31 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/turner+broadcasting+system+inc..html"><![CDATA[Turner Broadcasting System Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+darling.html"><![CDATA[Dan Darling]]></category>
	</item>
	<item>
		<title><![CDATA[Turnerâ€™s new â€˜greenâ€™ council]]></title>
		<link><![CDATA[http://video.zdnet.com/CIOSessions/?p=403]]></link>
		<description><![CDATA[Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council to examine every part of the business, from vendors to production facilities to the equipment they buy, to see how they can be greener. by Administrator]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 24 Feb 2009 11:03:31 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/turner+broadcasting+system+inc..html"><![CDATA[Turner Broadcasting System Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/administrator.html"><![CDATA[Administrator]]></category>
		<category domain="http://updates.zdnet.com/tags/administrator.html"><![CDATA[Administrator]]></category>
	</item>
	<item>
		<title><![CDATA[Collaboration and Automation Boost Efficiency Across South Lanarkshire Council]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=955069]]></link>
		<description><![CDATA[Every council throughout the United Kingdom is charged with reducing spending and making efficiency improvements of 2.5% year-over-year. Councils have to make these savings across every department - from customer services and IT to human resources finance, and procurement. Since its creation in 1996, South Lanarkshire Council has systematically updated...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/automation.html"><![CDATA[Automation]]></category>
		<category domain="http://updates.zdnet.com/tags/purchasing+%2526+procurement.html"><![CDATA[Purchasing & Procurement]]></category>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Luton Leverages Web Services Technology to Re-Use Software Assets, Speed Development, Cut Costs, and Improve Customer Service]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=894351]]></link>
		<description><![CDATA[Luton Borough Council is meeting the challenge to enhance public services while delivering best value to tax payers using Oracle's Service Oriented Architecture SOA. A unitary authority in South East England, the council prides itself on providing top-quality services to its 183,000 citizens when, where, and how they need them....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Mon, 01 Dec 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/web+service.html"><![CDATA[Web Service]]></category>
		<category domain="http://updates.zdnet.com/tags/luton+borough+council.html"><![CDATA[Luton Borough Council]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/taxes.html"><![CDATA[Taxes]]></category>
		<category domain="http://updates.zdnet.com/tags/free+trade.html"><![CDATA[Free Trade]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Scottish Council Saves £100,000 in First Year by Virtualising Server Estate]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=929189]]></link>
		<description><![CDATA[Perth and Kinross Council wanted a more cost-effective delivery environment for its growing portfolio of citizen-centric services, some of which required multiple servers consuming large amounts of electricity. The council decided to evaluate a virtualisation strategy where multiple, software-based servers are stored on a single machine. It joined the rapid...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Nov 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/storage+management.html"><![CDATA[Storage Management]]></category>
		<category domain="http://updates.zdnet.com/tags/utility+computing.html"><![CDATA[Utility Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
	</item>
	<item>
		<title><![CDATA[Denbighshire County Council Selects Eventia Suite to Simplify Security Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=395138]]></link>
		<description><![CDATA[Denbighshire County Council in North Wales, United Kingdom serves a local population of 93,000. The challenge for the council's IT team was sorting through the huge volumes of log data produced by its security and network devices every day. The council's IT team needed a Security Information and Event Management...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 05 Sep 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/check+point+software+technologies+ltd..html"><![CDATA[Check Point Software Technologies Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/security+management.html"><![CDATA[Security Management]]></category>
		<category domain="http://updates.zdnet.com/tags/ipsec.html"><![CDATA[IPSec]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CHKP</category>
		<category domain="tickers">CHKP</category>
	</item>
	<item>
		<title><![CDATA[Data Domain Case Study: Lancashire County Council]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=382007]]></link>
		<description><![CDATA[Lancashire County Council stores about 100 terabytes of backup data. With consistent growth in its data stores and its backup tape library reaching capacity, it had become apparent that a re-evaluation was needed of its backup infrastructure before investing more money. Following the evaluation and subsequent contract award, the council...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/data+domain.html"><![CDATA[Data Domain]]></category>
		<category domain="http://updates.zdnet.com/tags/backups.html"><![CDATA[Backups]]></category>
	</item>
	<item>
		<title><![CDATA[New Service Platform for Citizens Energizes Council Performance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=389572]]></link>
		<description><![CDATA[In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform CSP. The council is projecting 80 percent first-contact resolution rates as the system becomes...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/application+servers.html"><![CDATA[Application Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[South Australian Council Goes Live With Complete Hosted Web and e-Mail Security Solution From Websense]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=398765]]></link>
		<description><![CDATA[Previously, the District Council of Grant had implemented the Websense Hosted email security on demand solution which had efficiently halted viruses, malware and spam from entering the council's network. However the council had not yet addressed security and content issues associated with Web browsing such as staff or members of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 May 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail+security.html"><![CDATA[E-mail Security]]></category>
		<category domain="http://updates.zdnet.com/tags/websense+inc..html"><![CDATA[Websense Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberthreats.html"><![CDATA[Cyberthreats]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WBSN</category>
		<category domain="tickers">WBSN</category>
	</item>
	<item>
		<title><![CDATA[Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=976201]]></link>
		<description><![CDATA[Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning and building control, community safety and refuse collection. The services are supported by internal functions including audit, communications, finance, IT and personnel in the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/supportworks.html"><![CDATA[Supportworks]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/hornbill+systems.html"><![CDATA[Hornbill Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/waltham+forest+council.html"><![CDATA[Waltham Forest Council]]></category>
		<category domain="http://updates.zdnet.com/tags/council+staff.html"><![CDATA[Council Staff]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
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	</item>
	<item>
		<title><![CDATA[3Com Switches Keep Epping Forest District Council's Vital Services Running From the Core to Edge of the Network]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=895195]]></link>
		<description><![CDATA[In order to ensure the smooth flow of its operations and provide a fast, reliable service for residents and business owners, Epping Forest District Council has run 3Com switches - both at the core and on the edge of its network - for a number of years. As part of...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 15 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/3com+corp..html"><![CDATA[3Com Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/desktops.html"><![CDATA[Desktops]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">COMS</category>
		<category domain="tickers">COMS</category>
	</item>
	<item>
		<title><![CDATA[Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=348746]]></link>
		<description><![CDATA[Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable financial and purchasing processes following a government Best Value Review assessment and improve budget management and gain advance visibility of spending by introducing...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 01 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/supplier.html"><![CDATA[Supplier]]></category>
		<category domain="http://updates.zdnet.com/tags/coventry+city+council.html"><![CDATA[Coventry City Council]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational Accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Scottish Council Improves Business Continuity Planning With Remote Access Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=395146]]></link>
		<description><![CDATA[Midlothian Council is a Scottish unitary authority delivering universal services to citizens, often involving third parties such as City of Edinburgh Council. The authority wanted to simplify its remote access infrastructure for its staff and business partners, while maintaining security and enhancing business continuity planning. After evaluating market-leading solutions, the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Dec 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/business+continuity+planning.html"><![CDATA[Business Continuity Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://updates.zdnet.com/tags/midlothian+council.html"><![CDATA[Midlothian Council]]></category>
		<category domain="http://updates.zdnet.com/tags/remote+access.html"><![CDATA[Remote Access]]></category>
		<category domain="http://updates.zdnet.com/tags/business+security.html"><![CDATA[Business Security]]></category>
		<category domain="http://updates.zdnet.com/tags/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
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		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Server Consolidation Supports Departmental Reorganisation at UK Council and Boosts Efficiencies]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=895143]]></link>
		<description><![CDATA[An organisational restructure at Nottingham City Council created a problem for its IT facility because there was no capacity within the data centre to support expansion. Moreover, the complexity in getting support and maintenance contracts for the existing system meant that it was difficult to offer a reliable IT service....]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 15 Nov 2007 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/council.html"><![CDATA[Council]]></category>
		<category domain="http://updates.zdnet.com/tags/server+consolidation.html"><![CDATA[Server Consolidation]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/blade+servers.html"><![CDATA[Blade Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
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