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- Council Transforms Revenues and Benefits Service Delivery With Enterprise Service Bus
- Rotherham Metropolitan Borough Council in the United Kingdom wanted to reduce costs and improve public service delivery by offering more services electronically and by streamlining business processes. As a national leader in local government Information and Communications Technology ICT, the council entered a joint venture partnership with BT - called...
- Case studies 2009-08-01
- Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
- Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council needed to replace its existing customer access request system to improve first-point-of-contact resolution of constituent requests. By providing an...
- Case studies 2009-06-25
- Licensing Model Saves Council 25 Per Cent on Infrastructure Deployment and Monitoring
- Wakefield Council delivers public services to 318,000 people who live in a mixture of rural and urban areas in West Yorkshire in the United Kingdom. Wakefield Council needed a cost-effective package of technologies to deploy and monitor its new infrastructure. Microsoft Services recommended a licensing Server Management Suite Enterprise SMSE...
- Case studies 2009-06-01
- Steve Jobs headed toward victory in Town Hall fight
- Steve Jobs appears headed toward victory in a Town Hall fight that's been going on for about a decade. Yesterday, the town council in Woodside, California - an affluent community in the hills just west of Stanford University - voted 6-1 to move forward with a permit process that would...
- Blog posts 2009-05-13
- Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
- Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to address two challenges. Firstly, the aim was to manage its IT environment more effectively to better serve the...
- Case studies 2009-04-24
- Short clip: Turner's new 'green' council
- Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council to examine every part of the business, from vendors to production facilities to the equipment they buy, to see how they can be greener.
- Videos 2009-02-24
- Turnerââ¬â¢s new ââ¬Ëgreenââ¬â¢ council
- Dan Darling, CIO of Turner Broadcasting System, believes that almost all companies have "green" issues on their mind. At Turner, they have a council to examine every part of the business, from vendors to production facilities to the equipment they buy, to see how they can be greener. by Administrator
- Blog posts 2009-02-24
- Collaboration and Automation Boost Efficiency Across South Lanarkshire Council
- Every council throughout the United Kingdom is charged with reducing spending and making efficiency improvements of 2.5% year-over-year. Councils have to make these savings across every department - from customer services and IT to human resources finance, and procurement. Since its creation in 1996, South Lanarkshire Council has systematically updated...
- Case studies 2009-02-01
- Luton Leverages Web Services Technology to Re-Use Software Assets, Speed Development, Cut Costs, and Improve Customer Service
- Luton Borough Council is meeting the challenge to enhance public services while delivering best value to tax payers using Oracle's Service Oriented Architecture SOA. A unitary authority in South East England, the council prides itself on providing top-quality services to its 183,000 citizens when, where, and how they need them....
- Case studies 2008-12-01
- Scottish Council Saves £100,000 in First Year by Virtualising Server Estate
- Perth and Kinross Council wanted a more cost-effective delivery environment for its growing portfolio of citizen-centric services, some of which required multiple servers consuming large amounts of electricity. The council decided to evaluate a virtualisation strategy where multiple, software-based servers are stored on a single machine. It joined the rapid...
- Case studies 2008-11-01
- Denbighshire County Council Selects Eventia Suite to Simplify Security Management
- Denbighshire County Council in North Wales, United Kingdom serves a local population of 93,000. The challenge for the council's IT team was sorting through the huge volumes of log data produced by its security and network devices every day. The council's IT team needed a Security Information and Event Management...
- Case studies 2008-09-05
- Data Domain Case Study: Lancashire County Council
- Lancashire County Council stores about 100 terabytes of backup data. With consistent growth in its data stores and its backup tape library reaching capacity, it had become apparent that a re-evaluation was needed of its backup infrastructure before investing more money. Following the evaluation and subsequent contract award, the council...
- Case studies 2008-06-01
- New Service Platform for Citizens Energizes Council Performance
- In order to serve its citizens more efficiently and effectively, council officials in the Royal Borough of Kingston upon Thames in the U.K. have implemented a citizen-centered tracking system, built upon the Microsoft Citizen Service Platform CSP. The council is projecting 80 percent first-contact resolution rates as the system becomes...
- Case studies 2008-06-01
- South Australian Council Goes Live With Complete Hosted Web and e-Mail Security Solution From Websense
- Previously, the District Council of Grant had implemented the Websense Hosted email security on demand solution which had efficiently halted viruses, malware and spam from entering the council's network. However the council had not yet addressed security and content issues associated with Web browsing such as staff or members of...
- Case studies 2008-05-01
- Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks
- Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning and building control, community safety and refuse collection. The services are supported by internal functions including audit, communications, finance, IT and personnel in the...
- Case studies 2008-04-01
- 3Com Switches Keep Epping Forest District Council's Vital Services Running From the Core to Edge of the Network
- In order to ensure the smooth flow of its operations and provide a fast, reliable service for residents and business owners, Epping Forest District Council has run 3Com switches - both at the core and on the edge of its network - for a number of years. As part of...
- Case studies 2008-02-15
- Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing
- Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable financial and purchasing processes following a government Best Value Review assessment and improve budget management and gain advance visibility of spending by introducing...
- Case studies 2008-02-01
- Scottish Council Improves Business Continuity Planning With Remote Access Solution
- Midlothian Council is a Scottish unitary authority delivering universal services to citizens, often involving third parties such as City of Edinburgh Council. The authority wanted to simplify its remote access infrastructure for its staff and business partners, while maintaining security and enhancing business continuity planning. After evaluating market-leading solutions, the...
- Case studies 2007-12-01
- Server Consolidation Supports Departmental Reorganisation at UK Council and Boosts Efficiencies
- An organisational restructure at Nottingham City Council created a problem for its IT facility because there was no capacity within the data centre to support expansion. Moreover, the complexity in getting support and maintenance contracts for the existing system meant that it was difficult to offer a reliable IT service....
- Case studies 2007-11-15
- Building a Structure for Success: Regional Government Improves Financial Management Efficiency and Functionality With New Business Management Solution
- Developing infrastructure has its challenges, whether that infrastructure is for a company, town, or country. Omusati Regional Council helps settlements in Namibia's Omusati Region establish necessary water, sewer, and electricity services. The goal is for the settlements to become official municipalities that can govern themselves. The Omusati Regional Council deployed...
- Case studies 2007-09-11
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