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- Contact Centres: Optimum service at optimum cost
- Getting the balance right between meeting the inbound call expectations of busy customers and optimising telecoms costs is the goal for many ICT managers. Technology now enables far more powerful and flexible contact centre platforms to be created without the capital outlay required for conventional systems.
- White papers 2009-11-16
- Managed Print Services and Beyond:How You Can Cut Costs and Go Green While Increasing Employee Productivity
- Did you know that print costs typically consume 3% of total revenue for businesses today? For many organizations, this is nearly equivalent to the amount spent on research and development each year. According to the Photizo Group, a recognized thought leader in print services management, hardcopy costs are the last...
- White papers 2009-10-08
- Reducing the Costs of Government Compliance With Business Process Automation
- Government compliance regulations have significantly raised the costs of doing business in recent years. The 2008 federal takeover of mortgage giants Fannie Mae and Freddie Mac has increased pressure for additional regulations that will further drive up costs for public companies. This paper summarizes compliance costs, describes technologies that reduce...
- White papers 2009-08-22
- Wattulator 1.4 (Mobile)
- Wattulator is an energy cost calculator. It calculates the approximate cost per hour, day, month, and year for the amps, watts, or kilowatts, using the cost per Kilowatt-Hour that you enter. Quickly see approximately how much an electric appliance costs to run. Version 1.4 is iPhone OS 3.0 compatible.
- Software downloads 2009-07-21
- Hosting Provider Reduces Operating Costs by 30 Per Cent With On-Site Backup Solution
- Unicorn IT, a hosting company based in London in the United Kingdom (U.K.), wanted to reduce its operating costs by bringing its backup and disaster recovery solution in-house. In 2008, it introduced a new system based on Microsoft System Center Data Protection Manager 2007. Now, employees can restore customers' files...
- Case studies 2009-07-01
- Calculating the fully loaded costs of corporate email: It's bigger than you think
- Since colleague Chris Voce and I published a pair of reports on corporate email in the cloud (one on the infrastructure and operations and one on the cost of running email on-premises or in the cloud), we have had dozens of discussions with our clients accompanied by detailed cost analyses...
- Blog posts 2009-06-22
- Conficker's estimated economic cost? $9.1 billion
- In a recent blog post, the Cyber Secure Institute claims that based on their previous studies into the average cost of such malware attacks, the economic loss due to the Conficker worm could be as high as $9.1 billion. Despite that their analysis also considered a much...
- Blog posts 2009-04-23
- Cash Burn Calculator 1.0 (Mobile)
- You are participating in a lot of meetings questioning the objective of your discussion. Just make your day with the Cash Burn Calculator and figure out the actual cost of the meeting rather your money earned. The Cash Burn Calculator computes on the basis of daily rates and number of...
- Software downloads 2009-04-02
- GWP 1.2 (Mobile)
- GWP does not display complicated statistics or make long time records. Instead, GWP will give you following information How much are my monthly costs, Will my monthly payments cover all costs for the entire year will I have to re margin or will I get money back. Date like counter...
- Software downloads 2009-03-03
- Think before you fire: The cost of replacing IT talent
- There’s currently a certain sense of déjà -vu within the IT community, as companies look at shaving even more cost out of a function that has been battered since the 2001 dot-com bust. However, when we look at the lessons of the past, you do have to question companies which decide...
- Blog posts 2009-02-10
- Oil and Gas Leader Poised to Reduce Costs, Increase Productivity With Operating System
- PEMEX is the world's third-largest producer of crude oil. It is headquartered in Mexico City, Mexico, and has 300 other locations throughout the country. PEMEX wanted to better support its growing workforce, while still reducing costs. It is upgrading its 40,000 computers to the Windows Vista operating system. As a...
- Case studies 2009-01-30
- University Reduces Costs, Cuts Support Calls 50 Percent With Robust Operating System
- Universidade de Sorocaba UNISO needed to update its computers' operating systems in order to install new applications and to support legacy systems. UNISO needed a reliable, secure environment that would be easy to manage and reduce operating costs. Students and faculty were resistant to upgrading, but once Windows Vista Business...
- Case studies 2008-12-30
- Why we need a new energy calculus
- The coal sludge flood near Harriman, Tennessee, is a reminder that our current "calculations" about energy costs are bogus. When we figure the costs of burning coal to make electricity it includes the cost of mining, moving and burning. But the collateral costs? Hah. Black lung...
- Blog posts 2008-12-26
- How to Drastically Reduce Storage Costs?
- Storage costs are basically the sum of all money one spends on the data that is stored within the company. Many IT departments and IT experts focus on cost of the drives and the RAID controller, and include running costs for maintenance, support and especially power costs for the drives...
- White papers 2008-12-11
- Study: Google uses 21X more bandwidth than it pays for
- Google is by far the largest user of Internet bandwidth, its share of bandwidth usage is rising rapidly, and its bandwidth use is orders of magnitude greater than its payment for its cost, according to a new study by NETCompetition.org, a site committed to Net Neutrality "pro-competition Internet forum funded...
- Blog posts 2008-12-04
- Kindle Economics
- A few weeks ago I evaluated Amazon's Kindle. While I really liked the device, the big problem I had with it was that at its current price of $359.00 it was too expensive at this point for mass consumer adoption. I also had a number of...
- Blog posts 2008-11-16
- How much does Exchange really cost?
- Serena Software says it will save $750,000 when it junks Exchange in favor of Google Apps at the end of this year. But some say the numbers don't add up, wondering how an 800-employee company spends a million dollars a year running its email servers in the first place. by...
- Blog posts 2008-11-15
- Managing Internet growth
- The Internet is growing by 1 zettabyte a year, fueled by images, videos, gaming, and peer to peer file sharing. Pieter Poll, CTO of Qwest, asks whether this is growth manageable.
- Whiteboards 2008-11-12
- New Mexico's Court System Chooses Divitas for Mobile Unified Communications
- Similar to commercial businesses, the Albuquerque 13th Judicial District Court is continuously looking for ways to provide increasing value to its customers - in this case the taxpayers. The 13th Court came to realize that staying connected by voice and text IM and email was paramount to keeping this busy...
- Case studies 2008-11-06
- The costs of Microsoft unified communications
- Microsoft unified communications UC software has been heavily publicised. In November 2008, analyst firm Ferris Research completed a study - commissioned by Unison Technologies - on the costs of deploying it. The research details the costs of hardware, software and staff time that your organisation would face in deploying Microsoft...
- White papers 2008-11-01
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