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EMC Captiva FormWare Automates Billing Department Processes for Copesan: Pest solutions specialist Copesan helps independent pest management companies meet this market demand. Prior to implementing a complete enterprise content management system, Copesan was scanning service tickets and printing them from a document imaging system each month. Unfortunately, slow retrieval times, poor support and lack of functionality resulted in inefficiency...; Tags: Billing, EMC Corp., Enterprise Content Management, EMC Captiva FormWare, Copesan, Storage, Document Management, Hardware, Enterprise Software, Software, Finance, Managerial Accounting; Case studies 2006-07-18

Regional Pest Control Company Streamlines Training Through the Course Customization Toolkit: Plunkett's Pest Control Inc., headquartered in Fridley, Minn., is a Copesan partner serving eight upper Midwest states. Plunkett's Pest Control delivers new-hire and ongoing pest control training to remote employees located throughout the upper Midwest. The majority of training is instructor led and on-the-job and is created internally; however, the...; Tags: Training, Plunkett, Workforce Management, Human Resources; Case studies