continuous process improvement

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Six Sigma Projects - Click-Through Demo 1 (Windows)

This is a portable, interactive demo that closely simulates the UI and functionality of an actual solution. Installs to your Start menu and includes a presenter script. Scenario Summary: Six Sigma is a continuous process improvement methodology that helps companies reduce expenses and increase profits by streamlining operations, improving quality,...

Tags: Continuous Process Improvement, Microsoft Windows, Microsoft Corp., Six Sigma, Tqm/Six Sigma/ISO 9000, Process Improvement, Quality, Business Operations, It Operations

Software downloads 2007-09-20

Automating Continuous Process Improvement in the ITIL Framework

IT organizations from every sector are facing the challenge of meeting exceedingly high standards for systems reliability, cost-effective operations, and customer service. To meet this challenge there are several industry-wide efforts to define approaches and standards for specifying best practices for IT management. Foremost among them is ITIL (Information Technology...

Tags: Continuous Process Improvement, Information Technology, Best Practice, Cohesion Application Management System, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2004-11-03

Additional Resources

HP to Cut Loose its BPO operations?

Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....

Tags: Hewlett-Packard Co., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-07

Implementing Enterprise-Wide Risk Reduction Across Operational and Financial Processes

The ultimate goal of Risk Management is targeted at reducing any factor that represents a threat to a company attaining its strategic objectives. The desired outcome is to reduce the variability in the organization's process execution and thus produce more predictable financial and operational results. The scope of the financial...

Tags: Financial, Variability, Risk Management, Syntex Management Systems, Financial Planning, Financial Accounting, Financial Services, Strategy, Finance, Management

White papers 2009-07-22

Process Readiness: Are you ready to run a Marathon?

April 19 is Patriot’s Day in Boston.  The reenactment of the Shot Heard Round the World on Lexington Green, the parades, the Red Soxâ€"maybe I’ll pop over to Hopkinton and run the 26 miles of the Boston Marathon.  I think not â€" I’ve never run more than three miles in...

Tags: Business Process, Training, Workforce Management, Training And Certification, Operational Planning, Human Resources, Business Operations, AMR Research

Blog posts 2009-04-23

SLA's and the Real World

There's a solid post by Jevon McDonald (who has long questioned whether there is a viable 'Enterprise 2.0' market) this weekend, titled 'Understanding the role of Enterprise 2.0 and moving towards a Social Business' on the 'Fast Forward' blog, which is focused around the FAST search...

Tags: SLA, Information Technology, Enterprise 2.0, Jevon, Global Technology Services Division, Oliver Marks

Blog posts 2009-04-20

Firefox 3.0.8 fixes Pwn2Own bug and one that "fell through the cracks"

The latest update to Firefox has been pushed out to users via an automatic update. This one was rushed through, mainly to fix the vulnerability used to win the 2009 CanSecWest Pwn2Own contest (MFSA 2009-13: Arbitrary code execution through XUL <tree> element). In addition it contains a...

Tags: Mozilla Firefox, Vulnerability, Bug, Crack, Web Browsers, Patches, Security, Internet, Ed Burnette

Blog posts 2009-03-30

IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)

In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people...

Tags: IT Infrastructure, IT Administration, Webcast, Information Technology, Microsoft Corp., ITIL, Strategy, Service Level Management, Management, It Operations, It service Management

Webcasts 2009-03-16

Planning Content Types in SharePoint

One of the most common problems in any organisation today relates to the management of large amounts of information and documentation. Information workers find it difficult and time consuming to find what they are looking for, content owners struggle to keep content up to date, version control is a nightmare...

Tags: Microsoft SharePoint, Myriad Technologies, Content Management, Collaboration, Groupware, Enterprise Software, Software

White papers 2009-03-12

News to know: Dell; Azure; Yahoo reorg; Facebook; Oracle

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily.  For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: Azure: One big, happy platform? Microsoft: Here are some of the Win 7 changes coming in...

Tags: Facebook, Larry Dignan, Dell Computer Corp., Oracle Corp., Yahoo! Inc., Microsoft Corp., E-books, Netbooks, Nettops & MIDs, Leadership, Strategy, Personal Technology, Hardware, Management

Blog posts 2009-02-27

HP Technologies Enhance SAP ERP System for Daewoo Shipbuilding & Marine Engineering Co.

Daewoo Shipbuilding & Marine Engineering Company Limited DSME successfully realized a more transparent management system by introducing SAP Enterprise Resource Planning ERP into its operations. With this introduction, the global shipbuilding company strengthens competitiveness through continuous Process Innovation PI activities. Recently, it upgraded the existing SAP ERP system, establishing an...

Tags: Hewlett-Packard Co., ERP System, SAP AG, Enterprise Resource Planning (ERP), EAI, Enterprise Software, Cloud Computing, Hardware Upgrade, Storage Management, Virtualization, Utility Computing, Software, Middleware, Hardware, Storage

Case studies 2009-02-01

Articulating the Value Proposition of HPMQ - Why Buy HP Memory?

In order to bring HP memory products to market, they must be tested and conform to very stringent requirements in the HPMQ process to ensure they are reliable, meet customer requirements, and satisfy all of HP quality standards and measurements. The memory qualification process assures the customer that continuous improvements...

Tags: Hewlett-Packard Co., Memory, Quality, Business Operations

White papers 2009-02-01

Numara FootPrints 9.0 (Windows)

Numara FootPrints offers a highly flexible, multi-dimensional and unique platform for managing the service desk and extends business process automation, throughout the organization without the overhead of other solutions. The award-winning and ITIL-compatible solution gives support professionals the power to: Manage service delivery for internal and external customer support with...

Tags: Numara Software Inc., Microsoft Windows, UniPress Software, Numara FootPrints, ITIL, Operational Planning, It Services, Process Improvement, Business Process Automation, Business Operations, Quality, It Operations

Software downloads 2009-01-06

Five strategies for 2009 IT gold

Let's talk about running successful IT projects in 2009. This discussion is more important than ever, because IT problems remain common, with some estimates suggesting 68% of projects fail. Despite staggering odds, follow these five strategies to reach the IT pot of gold. ...

Tags: Information Technology, Strategy, Management, Michael Krigsman

Blog posts 2009-01-05

Outsourcing Without Compromising Your Sanity for Small and Medium Businesses

Small and medium enterprises are typically regional and often bombarded with various vendors offering services in the business process / technology domains. Given the business dynamics of the Small to Medium size Business SMB market, the SMB service seeker is at loss for understanding the real value of such services,...

Tags: Outsourcing, Small And Medium Business, iNEK Technologies, Smb/Sme

White papers 2009-01-01

Utopia Image: A Case Study in Customer Relationship

A Canadian Telecommunications company wanted to implement a process that would provide a better understanding and control of the customer relationship elements that needed improvement. This company did not have any tools or processes in place to measure in real time the various reasons why clients were not satisfied following...

Tags: UTOPIA, Team Management, Telecom & Utilities, Telecommunications, Management

Case studies 2009-01-01

RIAA to drop mass lawsuits against filesharers

RIAA to drop mass lawsuits against filesharersI don't think that's an improvementI may not have liked the way the RIAA went about litigation, but at least the defendants got their day in court. I strongly suspect the ISPs are going to be giving suspected illegal copiers much shorter shrift...

Tags: Internet service providers (ISPs), RIAA, Internet Service Provider, mass lawsuit, lawsuit

Discussion threads 2008-12-19

Fike Corporation Ensures Continued Global Growth With Scalable Business Technology Solution

Fike Corporation wanted to streamline and standardize business processes across global divisions and integrate system and knowledgeable users to drive continuous improvement. The challenge was to maintain balance and cost integrity of branch transfers and manage movement of configured inventory between branches. Fike Corporation benefited from integrated functionality that spans...

Tags: Business Process, Business Technology, Oracle Corp., Operational Planning, Sales Strategy, Sales Force Management, Business Operations, Sales

Case studies 2008-09-01

Leading Provider of IT Solutions to the Telecom Industry Achieves ISO 20000

The IT division supporting Tech Mahindra's Mumbai and Pune offices had in place a good mature set of ITIL Best Practices for few processes. ISO/IEC 20000 certification was achieved in support of a strategy of continuous improvement of IT services and alignment of IT service delivery and management to business...

Tags: Infrastructure Management, Information Technology, ISO, Telecommunications, Vyom Labs, It Services, Strategy, ITIL, It Management, Management, It service Management

Case studies 2008-08-05

Sun Exec: Your 'Eco Data Center' doesn't have to cost millions. Some tips for getting there.

OK, so here’s the $100 million question: Do you really want to spend that much to make your data center more green or at least more efficient? I thought not, which is why I agreed to speak with Sun Chief Technologist for EcoDC and Virtualization Services, Phillip Morris, about more...

Tags: Data Center, Virtualization, Sun Microsystems Inc., Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2008-07-16