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- Bradford & Bingley Drives Continuous Improvement With CDC Respond
- Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford & Bingley wanted to develop improved transparency and gain insights into the customer experience by standardizing on 'Best practice' complaints and feedback management...
- Case studies 2008-01-30
- Manufacturer's Portal Enables Continuous Improvement and Speeds Time-to-Knowledge
- Gates Corporation is one of the world's largest manufacturers of industrial and automotive belts and hoses. With more than 13,500 employees in 22 countries, Gates struggles to keep very many people communicating effectively and focused on corporate objectives. To make it easier to find information scattered across the company, the...
- Case studies
Additional Resources
- Toilet Tissue, Quilted Northern, 60/Carton
- Quilted Northern Goes Cheap Quilted Northern, relying on the long term customer base they established and that has the expectation of continuity, has now changed/cheapened their product. If you have old rolls compared to the newer packages the first noticeable changes are in size. To me,...
- Discussion threads 2009-10-21
- Hong Kong Institute of Education Cuts Internal Support Response Time From Seven to Two Days
- Established in 1994, the Hong Kong Institute of Education HKIEd is a leading provider of teacher education in Hong Kong. HKIEd is diversifying its mix of courses to allow students to acquire nonteacher training credentials, such as an International Executive Master of Arts in Education Leadership and Change. They are...
- Case studies 2009-10-01
- Fads vs Business Value: Knowledge Management & Enterprise 2.0
- Anyone with a computer and access to stock photos can put together a slide presentation and upload it to sites such as slideshare, and sometimes it seems like everyone and his brother is doing just that on social media, enterprise 2.0 and other 2.0-ish subjects. ...
- Blog posts 2009-09-27
- HP to Cut Loose its BPO operations?
- Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....
- Blog posts 2009-09-07
- News to know: Palm ads; Microhoo SEC filing; U.S. Marines; Bing; Skype; Clunkers
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Palm Pre's creepy ads: They worked. You're still talking about them Andrew Nusca: Palm's creepy Pre ads:...
- Blog posts 2009-08-05
- Implementing Enterprise-Wide Risk Reduction Across Operational and Financial Processes
- The ultimate goal of Risk Management is targeted at reducing any factor that represents a threat to a company attaining its strategic objectives. The desired outcome is to reduce the variability in the organization's process execution and thus produce more predictable financial and operational results. The scope of the financial...
- White papers 2009-07-22
- 24U Toolbox Plug-In 1.0 (Mac)
- Get a box full of the most useful simple functions for your daily use with this plug-in for FileMaker Pro 8-10! This plug-in answers the question "If I was to buy a single plug-in, which one should I get?" Be more efficient by using this plug-in's features in your daily...
- Software downloads 2009-07-03
- Sabre Holdings Improves Service to Its Airline Solutions Customers With Integrated Data
- Sabre Airline Solutions wanted to consolidate customer information to enable a seamless experience - from presales through service and provide employees with easy access to data and improved analysis capabilities to enable the company to deliver high-quality solutions to its airline industry clients. The challenge was to automate workflows across...
- Case studies 2009-06-01
- Goodbye, SOX?
- Keep your eye on this one: the US Supreme Court has just decided to review the constitutionality of the Sarbanes-Oxley Act of 2002. According to today's news, the Supremes said they would consider a legal challenge to the law, on the basis that it "violates the constitutionally...
- Blog posts 2009-05-18
- What Obama can do for and to open source
- What Obama can do for and to open sourceSorry we let you down.It doesn't surprise me though. We are very focused on our agendas. The Obama Administration presents a large field of issues. The only thing I can say so far is that his choice to fill...
- Discussion threads 2009-05-16
- Process Readiness: Are you ready to run a Marathon?
- April 19 is Patriot’s Day in Boston. The reenactment of the Shot Heard Round the World on Lexington Green, the parades, the Red Soxâ€"maybe I’ll pop over to Hopkinton and run the 26 miles of the Boston Marathon. I think not â€" I’ve never run more than three miles in...
- Blog posts 2009-04-23
- SLA's and the Real World
- There's a solid post by Jevon McDonald (who has long questioned whether there is a viable 'Enterprise 2.0' market) this weekend, titled 'Understanding the role of Enterprise 2.0 and moving towards a Social Business' on the 'Fast Forward' blog, which is focused around the FAST search...
- Blog posts 2009-04-20
- 5 reasons to discuss failure
- 5 reasons to discuss failureYou don't learn anything from successSuccess could be as simple as dumb luck. Obviously no one can improve themselves by "getting luckier" - therefore there is little to be learned from success. All of the planning and execution that worked once - may not work again....
- Discussion threads 2009-04-10
- 24U Toolbox Plug-In 3.4.5 (Windows)
- Get a box full of the most useful simple functions for your daily use with this plug-in for FileMaker Pro 8-10. This plug-in answers the question "If I was to buy a single plug-in, which one should I get?" Be more efficient by using this plug-in's features in your daily...
- Software downloads 2009-03-31
- Firefox 3.0.8 fixes Pwn2Own bug and one that "fell through the cracks"
- The latest update to Firefox has been pushed out to users via an automatic update. This one was rushed through, mainly to fix the vulnerability used to win the 2009 CanSecWest Pwn2Own contest (MFSA 2009-13: Arbitrary code execution through XUL <tree> element). In addition it contains a...
- Blog posts 2009-03-30
- Canon PowerShot SX10 IS
- Photos:Canon PowerShot SX10 ISThough a 20x zoom lens may be yawn inspiring in these days of 24x and 26x lenses, I think 20x is plenty, and perhaps even a bit too long given the difficulty of making a good lens that can cover so broad a focal range as the...
- Product reviews 2009-03-23
- IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)
- In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people...
- Webcasts 2009-03-16
- Planning Content Types in SharePoint
- One of the most common problems in any organisation today relates to the management of large amounts of information and documentation. Information workers find it difficult and time consuming to find what they are looking for, content owners struggle to keep content up to date, version control is a nightmare...
- White papers 2009-03-12
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