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Continental Airlines Modernizes Call Center Application With Web-Based Technology: Continental Airlines stands out from its competition through a commitment to superior customer service and a forward-thinking approach to technology. When it came time to update its call center reservations system, Continental and its partner Infusion Development chose the Microsoft Silverlight browser plug-in to build the new reservations solution as...; Tags: Web, Continental Airlines Inc., Call-center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies 2009-07-13
Continental Airlines Improves Airport Gate Experience With Presentation Technology: Continental Airlines carries 65 million passengers a year to 265 airports around the world, and it strives to ensure that every one of those customers has the best possible travel experience. In order to improve access to accurate, consistent, real-time flight data for both travelers and Continental gate agents, the...; Tags: Continental Airlines Inc., Real Estate, Business Operations; Case studies 2009-07-01
Continental Airlines Projects $1.5 Million Annual Savings Through Virtualization: Continental Airlines needed to consolidate its server hardware, lower its costs, and achieve a highly available server solution. It also wanted to better serve its remote workers. When the company learned about the virtualization capabilities of Windows Server 2008 R2 Datacenter, it decided to deploy a beta version of the...; Tags: Continental Airlines Inc., Virtualization, Cloud Computing, Storage Management, Utility Computing, Servers, Hardware, Storage; Case studies 2009-07-01
Continental Flies Higher by Saving Millions With Microsoft Hyper-V on HP BladeSystem: Continental Airlines (www.continental.com) is the fifth largest airline in the world. At number five, Continental may not be the world's biggest airline. But in a number of surveys, passengers say it's the best. Continental wanted to increase compute capacity despite data center limits on power. Continental standardized on HP BladeSystem...; Tags: Hewlett-Packard Co., Continental Airlines Inc., Microsoft Corp., Microsoft Windows Server Hyper-V, Data Centers, Microsoft Windows Server 2008, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software; Case studies 2009-05-01
Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution: Continental Airlines is the world's fifth largest airline. To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes instead of...; Tags: Virtualization, Continental Airlines Inc., Data Centers, Microsoft Windows Server 2008, Desktops, Storage, Hardware, Data Management, Operating Systems, Microsoft Windows, Software; Case studies 2009-04-01

Airline Trims Development Time for Content Management Solution by Three Months: Continental Airlines wanted to use Microsoft Office SharePoint Server 2007 to improve the way it published Web content. But to ensure that the solution would also meet the company's long-term vision for a comprehensive enterprise content management system, Continental visited a Microsoft Technology Center. In just two days, the development...; Tags: Continental Airlines Inc., Microsoft Corp., Enterprise Content Management, Content Management, Enterprise Software, Software; Case studies 2008-12-01
Continental Airlines Bets on Operating System Upgrade for Reduced IT and Energy Costs: An early adopter of new technology, Continental Airlines uses the latest information technology to keep the company on the cutting edge. With the Windows Vista operating system, Continental gives its employees and customers better access to information in order to increase employee productivity and promote workforce mobility with enhanced security....; Tags: Continental Airlines Inc., Information Technology, Operating System, Microsoft Windows, Operating Systems, Strategy, Software, Management; Case studies 2008-06-01
How Continental Airlines and OMNI Security Were Able to Provide Real-Time Digital Images to a Central Control Center for Security and Surveillance at Newark International Airport: Continental Airlines and OMNI Security needed to solve the increasing costs of analog security and surveillance of Continental's employee parking lots. Continental Airlines employees at Newark International Airport were more concerned about their personal safety after the Sept. 11, 2001, tragedy. Motorola's Canopy point-to-point wireless technology was connected to full-motion...; Tags: Continental Airlines Inc., Digital Image, Motorola Inc., Security; Case studies 2008-02-13
Continental Airlines Optimizes Security and Streamlines Application Management: As one of the world's leading air carriers, Continental Airlines is committed to implementing advanced technologies that help improve operations and customer service. Recently, the company began upgrading its server environment to the Windows Server 2008 operating system and is streamlining Web application management with the troubleshooting and configuration capabilities...; Tags: Security, Customer Service, Continental Airlines Inc., Environment, Application Management, Microsoft Windows Server 2008, Product Marketing, Customer Relationship Management (CRM), Microsoft Windows, Operating Systems, Software, Marketing, Enterprise Software; Case studies 2008-02-01
Global Consulting Services Enables Speech Initiative to Drive Millions in Cost Savings.: Continental Airlines serves more international destinations than any other U.S. carrier. Continental's IT department has launched a long-term project to replace and standardize call center hardware and software across the company. Starting with Continental's InfoPass frequent flyer application, the company wanted to eliminate an unreliable touch-tone system and replace it...; Tags: Consulting Service, Continental Airlines Inc., Cost Savings, Consulting; Case studies 2008-01-01
Teradata Case Study: Continental Airlines: Continental's comeback from "Worst to First" is an airline industry legend. Now the company is engaged in a new initiative to move from "First to Favorite." Continental needed to change the way it does business, transforming its decision-making process to include multidimensional views of the business. To support this ambitious...; Tags: Teradata, Continental Airlines Inc., Pricing, Tools & Techniques, Business Intelligence, Databases, Enterprise Software, Marketing, Management, Software, Data Management; Case studies 2007-09-27
Continental Airlines Bets on Windows Vista Operating System to Remain Cutting Edge: An early adopter of new technology, Continental Airlines uses the latest information technology to keep it on the cutting edge. With the Windows Vista operating system, Continental wants to give employees and customers alike better access to information in order to increase employee productivity and promote workforce mobility with enhanced...; Tags: Continental Airlines Inc., Operating System, Microsoft Windows Vista, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software; Case studies 2007-07-17
Continental Airlines Keeps 45,000 Employees in Constant Contact to Keep Customers Flying: Flying 67 million passengers in 2006, at an average rate of over six billion passenger miles per month, Continental Airlines serves more cities than any other airline in the world - 286 destinations worldwide. With over 45,000 employees worldwide, and a business dependent on easy-to-use and broadly accessible voice messaging...; Tags: Continental Airlines Inc., Computer Associates International Inc., Text Messaging/SMS/MMS, Instant Messaging, Recruitment & Selection, Workforce Management, Cellular Phones, Payroll Solutions, Groupware, Consumer Electronics, Personal Technology, Online Communications, Internet, Human Resources, Enterprise Software, Software; Case studies 2007-06-01
Desktop Tool From Continental Streamlines Customer Check-In and Flight Search: Continental Airlines built a gadget for Windows Sidebar that allows customers to initiate searches for flight information or begin the online check-in process from the convenience of their own computer desktops. The solution, which was developed in less than a week and utilizes the airline's existing Web infrastructure, enabled Continental...; Tags: Continental Airlines Inc., Tool, Productivity, Desktops, Microsoft Windows, Hardware, Operating Systems, Software; Case studies 2007-03-01
Continental Airlines: One Place to Point: Continental Airlines explains why using a single vendor for its IT infrastructure - specifically HP - is the best solution.; Tags: Hewlett-Packard Co., Continental Airlines Inc., Strategy, Management; Webcasts 2007-01-01
FCC sets airport WiFi precedent. Battle lines drawn?: In a decision that will most certainly prove to set a precedent for all American airports and that draws a very clear line in the sand, the FCC has rejected the assertions of Logan International Airport Boston officials who have maintained that they have the right to prevent Continental Airlines...; Tags: Massport, Wi-Fi, Logan International, Government, Wired &, Wireless, Personal Technology, Mobile, Legal, General; Blog posts 2006-11-09
FCC sets airport WiFi precedent. Battle lines drawn?: In a decision that will most certainly prove to set a precedent for all American airports and that draws a very clear line in the sand, the FCC has rejected the assertions of Logan International Airport Boston officials who have maintained that they have the right to prevent Continental Airlines...; Tags: General, Personal Technology, Wired & Wireless, Mobile, Government, Legal, Berlind, Logan International, Wi-Fi, Massport; Blog posts 2006-11-09
On the Move with Continental Airlines: To ensure maximum productivity and smooth baggage handling, Continental baggage handlers and ramp agents require real-time access to applications and data over a secure, wireless network. After implementing wireless networks, Continental faced challenges with dropped connections when employees roamed between wireless LAN access points and subnets. The airline evaluated several...; Tags: Continental Airlines Inc., NetMotion Wireless, Wireless, Wi-Fi; Case studies 2006-05-24
Regulatory Compliance Case Study: Continental Airlines: Continental Airlines has the distinction of being the sixth largest airline in the world and, according to a 2005 Zagat survey, the top U.S. carrier in terms of customer satisfaction. Continental Airlines needed to comply with government-mandated regulatory requirements such as Sarbanes-Oxley and the Payment Card Industry PCI data security...; Tags: McAfee Inc., Continental Airlines Inc., Regulatory Compliance, Networking, Security, Human Resources, Policies And Procedures; Case studies 2006-01-01
Will Boston airport Wi-Fi rift set an ugly precedent?: With both amusement and horror, I've been following a dispute that has erupted between Continental Airlines and MassPort -- the Massachusetts agency that runs Boston's Logan Airport -- over Continental's installation of a WiFi network that's freely available to some of its customers for Internet access. Not only has...; Tags: network, Wi-Fi, Wi-Fi network, Massport; Blog posts 2005-08-05