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- The 6 Myths of On-Demand Contact Centers
- Today, many companies are adopting the on-demand model for their contact centers, abandoning the older premise-based systems. Nevertheless, several myths about the superiority of on-premise solutions still exist. These misconceptions prevent many businesses from taking advantage of on-demand contact centers. "The 6 Myths of On-Demand Contact Centers" White Paper busts...
- Tags: Contactual Inc., On-demand, Contact Center, Call Centers, It Operations
- White papers 2006-07-10
- Contactual Helps Labor Ready Respond Around the Clock, Around the World
- The international staffing company Labor Ready had 94 different answering services—each with varying levels of customer service and cost—when related business problems prompted its search for a central call center solution. Chief among the company's key requirements for its new call center was a Web-based system that would: Be...
- Tags: Contactual Inc., Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
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According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
