<![CDATA[contact center Resources | ZDNet]]> en-us <![CDATA[UCCXD - Contact Center Express/Unified IP IVR Deployment v3.0]]> Sun, 01 Nov 2009 00:00:00 -0700 <![CDATA[Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM]]> Sun, 01 Nov 2009 00:00:00 -0700 ORCL ORCL <![CDATA[TDC Saves $700,000 Annually With Microsoft Customer Care Framework]]> Sun, 01 Nov 2009 00:00:00 -0700 MSFT MSFT <![CDATA[DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes]]> Thu, 01 Oct 2009 00:00:00 -0700 ORCL ORCL <![CDATA[Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory]]> Tue, 01 Sep 2009 00:00:00 -0700 MSFT MSFT <![CDATA[Next Softphone 1.0 (Windows)]]> Tue, 25 Aug 2009 00:00:00 -0700 <![CDATA[TORO National Support Network]]> Fri, 21 Aug 2009 00:00:00 -0700 NIPNY NIPNY <![CDATA[Dynamics Collaborative Contact Center Demo]]> Tue, 18 Aug 2009 00:00:00 -0700 MSFT MSFT <![CDATA[Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager]]> Wed, 01 Jul 2009 00:00:00 -0700 CSCO CSCO <![CDATA[Latin America Contact Center Landscape]]> Mon, 01 Jun 2009 00:00:00 -0700 <![CDATA[IP Solutions Firm Adds Collaboration Features to All-in-One Communications Software Suite]]> Mon, 01 Jun 2009 00:00:00 -0700 ININ MSFT ININ,MSFT <![CDATA[Nortel Contact Center Manager 7.0 Installation and Configuration]]> Fri, 01 May 2009 00:00:00 -0700 NT NT <![CDATA[Nortel Contact Center - Manager Scripting 1, Release 6.0]]> Fri, 01 May 2009 00:00:00 -0700 NT NT <![CDATA[Nortel Contact Center Manager Administration, Release 7.0]]> Fri, 01 May 2009 00:00:00 -0700 NT NT <![CDATA[Software Vendor Boosts Productivity for Contact Centers With Unified Communications]]> Fri, 01 May 2009 00:00:00 -0700 MSFT MSFT <![CDATA[EDS Drives Success for Its Clients With Accelerated Contact Center and Services Reporting]]> Wed, 01 Apr 2009 00:00:00 -0700 EDS ORCL EDS,ORCL <![CDATA[Innovations in Avaya IQ: Advances in Contact Center Reporting to Help You Solve Problems]]> Wed, 01 Apr 2009 00:00:00 -0700 AV AV <![CDATA[Avaya IQ - Building Upon the Strengths of CMS: Avaya IQ Delivers New Reporting and Analytics Capabilities to Give You Intelligence Into Your Contact Center Operations]]> Wed, 01 Apr 2009 00:00:00 -0700 AV AV <![CDATA[Best Practices in the Call Center: A Customer Touch-Point Methodology]]> Thu, 01 Jan 2009 00:00:00 -0800 ORCL ORCL <![CDATA[Vodafone Portugal 3G Video Contact Center From Collab Builds Upon RADVISION Technology and Partnership]]> Thu, 01 Jan 2009 00:00:00 -0800 RVSN VOD RVSN,VOD