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ZDNet Resources
- The Hosted IP Contact Center Selection Process - One Size Does Not Fill All
- The contact center industry has gone through an evolution in the last decade that has left the marketplace unrecognizable even to those who have monitored the industry closely during this period. What was once an industry based upon proprietary hardware-oriented technology, facilitated by premise-based monolithic systems, and delivered by telephone...
- Tags: Phone, Industry, IP, Emphasis, Contact Center Industry, Strategy, Network Technology, Management, Networking
- White papers 2006-01-16
- Workforce Optimization: The New Workforce Management
- The contact center industry has used the term "Workforce Management" to describe systems that enable people to deal effectively with the complexities of demand forecasting and staff scheduling. While these systems can increase efficiency dramatically, they are only one part of a more comprehensive solution that increases the productivity and...
- Tags: Blue Pumpkin Software Inc., Optimization, Workforce, Contact Center Industry, Workforce Management, Recruitment & Selection, Performance Management, Human Resources
- White papers 2003-01-10
Additional Resources
- Microsoft: How we'll take on VMware
- The software maker believes it has the tools and the right price point to beat VMware in the battle for the virtualisation market. Microsoft has a three-pronged strategy to beat VMware in the virtualization market, according to the company's senior director for virtualization product management, Zane Adam. ...
- Tags: Hypervisor, VMware Inc., Microsoft Corp., Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Colin Barker ZDNet.co.uk, virtualization, Microsoft, VMWare
- News items 2008-10-10
- My Awesome IT Job: Director of Rich Media Group at Microsoft
- Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from an IT pro that loves their work. ...
- Tags: Information Technology, Microsoft Corp., Photograph, Rich Media, Strategy, Management, Deb Perelman
- Blog posts 2008-10-10
- Forrester: Credit crunch may freeze tech services projects
- Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...
- Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-10
- Virtualization 2.0 panel recording from NGDC is available
- Back in August, I had the opportunity to moderate a panel at the Next Generation Data Center Conference, entitled "Virtualization 2.0".The panel included Albert Lee, Chief Strategy Officer and Board Director of xkoto, Greg O'Connor, CEO of Trigence, Jonah Paransky, Marketing VP of StackSafe and Lawrence Stein, Engineering VP of...
- Tags: Panel, StackSafe, Virtualization, Cloud Computing, Storage Management, Utility Computing, Corporate Governance, Hardware, Storage, Business Operations, Corporate Law, Dan Kusnetzky
- Blog posts 2008-10-10
- News to know: Apple's $800 laptop; MS and Mac Patch Days; Vista Home for business
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Mac OS X Patch Day: 40 security flaws fixed MS Patch Tuesday heads-up: 11 bulletins, 4 critical Ed Bott: Look who's buying...
- Tags: Apple Macintosh, Microsoft Windows Vista, Apple Inc., Microsoft Corp., Laptop Computer, H-1B, Notebooks, Human Resources, Labor Relations, Hardware, Notebooks & Tablets, David Grober
- Blog posts 2008-10-10
- France Radio (gadget)
- Introducing the Radio France gadget with 60 stations of streaming digital radio. Simply click on the radio station you desire and play the live Internet stream. Don't pay for live audio streams, when you can listen for free. This gadget uses your windows media player and real player for audio...
- Tags: Radio, Gadget, Sidebar Gadgets, Advertising & Promotion, Marketing
- Software downloads 2008-10-10
- Image Copyrighter Pro (zip)
- Image copyrighter takes the copyright information you provide and converts that into binary data then saves it to an image, thus making your image digitally signed. There are very few programs that know how to read this data from an image however, this way of storing data with an image...
- Tags: Data, Image
- Software downloads 2008-10-10
- EasyStock Info (exe)
- easyStockInfo from easyStockDater is a stock company information data base. The user can search stocks by entering the ticker or sliding a speed slider. The database contains following data fields: company name, ticker, sector, industry group, industry, sub industry, associated index, associated index ticker symbol, main exchange, country of origin,...
- Tags: Stock, Ticker, Industry, easyStockDater, Investment, Finance
- Software downloads 2008-10-10
- Nobel Laureate is the father of Kevin Mitnick investigator
- We tend to say that information security is a small world. Conferences quickly become real-life demonstrations of the principle of six-degrees-of-separation. After a few years working in this industry, you either meet all or are within one hop of all the major players in the space; there just...
- Tags: Information Security, Kevin Mitnick, Nobel Laureate, Osamu Shimomura, Productivity, Security, Adam O\'Donnell
- Blog posts 2008-10-09
- Economy-pinched semiconductor industry: How to ride the storm
- The credit crisis and overall economic downturn is starting to hit the semiconductor industry, which saw 5.5 percent sales growth in August. Research firm iSuppli has cut its 2008 sales growth forecast for the semiconductor industry from 4 percent to 3.5 percent and potentially even more if economic conditions continue...
- Tags: iSuppli Corp., Semiconductor Industry, Lidlow, Semiconductors, Hardware, Sam Diaz
- Blog posts 2008-10-09
- Laptops with mobile WiMax now available
- The first laptops with built-in mobile WiMax wireless broadband are now available in the U.S. Sprint, Intel and the computer companies announced the new WiMax configurations at an event in Baltimore just a few days after Sprint launched its Xohm service there. All of these laptops use...
- Tags: Mobile, Sprint Xohm, Laptop Computer, WiMAX, Wi-Fi, Wireless, 3G, Chipsets, Cellular Phones, Consumer Electronics, Personal Technology, Semiconductors, Hardware, Components, John Morris
- Blog posts 2008-10-09
- Tempest or Nuclear Winter
- A Hurricane Ike for Tech Start-Ups VentureWire Alert free subscription required today reported that venture capitalists are advising their portfolio firms to prepare for a potential nuclear winter. One venture capitalist featured in today's newsletter was quoted as telling firms "to slow down their burn rate, and...
- Tags: Firm, Venture Capital, Product Development, Investment, Product Marketing, Workforce Management, Finance, Financing Startups, Research & Development, Business Operations, Marketing, Human Resources, Brian Sommer
- Blog posts 2008-10-09
- Google PPOB? What is it?
- When you are looking for things that Google is about to do, the best place to keep your eye on is Google's robots.txt file -- a document they keep updated with a list of websites they don't want search engines to index. A week ago, they added "/search2001" which...
- Tags: Google Inc., Internet, Web Site Development, Search, Web Technology, Garett Rogers
- Blog posts 2008-10-09
- Up on the rooftop: Brightening prospects for solar technology
- It's midnight, do you know where your solar panel is? I read somewhere yesterday where thefts of solar panels are on the rise, no doubt due to the rather dear price that they still command. Hopefully, that's on a pace for change, given that many of us...
- Tags: Installation, Solar Energy, Photovoltaics, Telecom & Utilities, Manufacturing, Heather Clancy
- Blog posts 2008-10-09
- An interview with David Provost
- I covered David Provost's report, On the cusp: a global review of the Semantic Web industry, when it was published at the end of last month. Earlier this week, I spoke with David about the report and some of his views on the semantic technology industry. ...
- Tags: Podcasts, Internet, Paul Miller
- Blog posts 2008-10-09
- Desktone "Desktops as a Service"
- I had the opportunity to chat with Desktone about their recent announcements. In the last little while they announced a pilot of virtual desktops as a service and partnerships with both Wyse and Microsoft. Here's what Desktone had to say in the desktop as a service announcement: Desktone,...
- Tags: Virtual Desktop, Desktone Inc., Desktop Virtualization, Desktops, Hardware, Dan Kusnetzky
- Blog posts 2008-10-09
- Where are all the programmers?
- I was at a conference Wednesday that covered an awful lot of ground. There were some good sandwiches, too, and the cookies were first-rate. One thing that stuck out in my mind, though, aside from the deserts, was one companies inability to hire good programmers domestically. This...
- Tags: Recruiting, Programmer, Computer, Development Tools, Productivity, Recruitment & Selection, Software Development, Software/Web Development, Human Resources, Workforce Management, Christopher Dawson
- Blog posts 2008-10-08
- Poker sites fight to get domain names back from Kentucky
- Poker sites fight to get domain names back from KentuckyHypocrites and anti-competitionWhat exactly is Kentucky's problem with online gambling? It must not be the gambling part because these same people admit to trying to get casinos into Kentucky. So it must be an effort to do away with the competition...
- Tags: Games, Domain names, Taxes, Poker Sites, Hypocrites, game, domain name
- Discussion threads 2008-10-08
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White Papers and Webcasts
With key platform innovations built-in, the Intel Xeon processor 7400 series offers more headroom, reliability, and the highest expandability for large-scale server consolidation.
