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Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution

Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council needed to replace its existing customer access request system to improve first-point-of-contact resolution of constituent requests. By providing an...

Tags: Council, Microsoft Corp., Constituent, Baw Baw Shire Council, Team Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Strategy, Management, Marketing, Software

Case studies 2009-06-25

Baw Baw Shire Council Resolves More Constituent Queries First Time Round

When Baw Baw Shire Council decided to replace its existing customer access request system to improve first-point-of-contact resolution of constituent enquiries, it found that no off-the-shelf application could meet its specific needs. So it built its own. Called CouncilRM, solution is founded on Microsoft Dynamics CRM. It brings together constituent...

Tags: Microsoft Corp., Constituent, Microsoft Outlook, Asset Management, E-mail, Microsoft Office, Productivity, Advertising & Promotion, Customer Relationship Management (CRM), Office Suites, Software, Operational Planning, Business Operations, Online Communications, Marketing, Enterprise Software

Case studies 2009-06-15

Improving Constituent Centric Services with Trusted Information

Based on IBM's global experience, governments are faced with three levels of challenges: Improving government service delivery: serving constituents in new ways Increasing efficiency and effectiveness: serving constituents more cost-effectively Enhancing security: governments at all levels collaborating with each other, private businesses, and other public...

Tags: Constituent, IBM Corp., Government, Vertical Industries, Enterprise Software, Software

Webcasts 2007-09-25

London Borough of Haringey Improves Service and Doubles Constituent Contacts While Controlling Costs

One of 32 London boroughs, Haringey is a multicultural area that covers 11 square miles and serves 224,000 residents, who speak 149 languages. Haringey Council was providing an inconsistent first contact service to its residents and risked missing key government targets and initiatives. The council, in response, launched a major...

Tags: Oracle Corp., Resident, Council, Constituent, Government, Vertical Industries, Taxes, Benefits, Free Trade, Enterprise Software, Software, Financial Planning, Finance, Human Resources

Case studies 2007-05-01

Lack of data protection leads to prostitution and irate constituents

Lack of data protection leads to prostitution and irate constituentsOn the lookout?Then you need to go here:www.trustedcomputinggroup.orgAnd people like you need to hammer those trying to go their own way, like Cisco, MS, etc.I am not a big fanOf the TCG effort. The idea that OS and hardware can be...

Tags: Disaster recovery, Backups, constituent, data protection

Discussion threads 2006-06-13

Campaign trail hits Amazon

Campaign trail hits AmazonGlaring Exception to Citizenship RequirementOnly U.S. citizens and permanent residents may contribute. Below I point out a glaring exception to the above statement from your article:"Regarding the issue of foreign ownership of media, I am currently researching this issue. I appreciate your concerns that while the...

Tags: Advertising & Promotion, Financial accounting, Amazon.com Inc., Richard Lewis, foreign ownership, constituent

Discussion threads 2004-01-24

Additional Resources

ICANN declares independence, breaks ties with U.S. government

Let the in-fighting begin!How long before it is subverted for political/ideolical purposes like the U.N. has been subverted?(not to say the U.S. hasn't)A bit of naiveness involvedIt stands to reason that, when governments are involved, that there will be political and ideological squabbles on any decision.The EU as a "unified"...

Tags: Government, Corporate governance, INTERNET, Vertical industries, U.S. Government, ICANN

Discussion threads 2009-10-01

Gwinnett County Improves Operational Efficiencies and Ensures the Integrity of Constituent Data With Database Technology

The lifeblood of any United States county is the accurate and timely maintenance of all its data. Gwinnett County is no exception as it relies on core business systems to deliver world-class services to its citizens and constituents. Gwinnett County relies on Oracle Database to provide a secure database infrastructure...

Tags: County, Oracle Corp., Gwinnett County, Records Management, Managerial Accounting, Storage, Databases, Finance, Hardware, Enterprise Software, Software, Data Management

Case studies 2009-10-01

The burnout risks for E2.0 community managers

Dion Hinchcliffe's piece on community management surprised me. There is a sense that Dion is trying to lay down some ground rules in an area that is too new for anyone to draw anything other than tentative and early stage conclusions. That's not to say that conclusions are incorrect. There...

Tags: Dennis Howlett

Blog posts 2009-09-29

Improving Constituent Communications While Reducing Agency Time, Cost, and Risk

The attendee of this webcast will find out how to deliver dynamic and customized communications to millions of constituents across physical and electronic channels while increasing efficiency and cutting costs. Agencies are under pressure to improve service delivery by providing citizens, civil servants, and businesses with rapid access to information....

Tags: Webcast, Agency, EMC Corp., Advertising & Promotion, Storage, Marketing, Hardware

Webcasts 2009-06-25

What Corporate Sustainability can learn from twitter, Robert Scoble & Iran

[caption id="attachment_763" align="alignleft" width="300" caption="Amanpour: A little more Davos & Friend Feed, a little less Damascus & live feed?"][/caption] The celebrated celebrity blogger, Robert Scoble, is ticked off with CNN over its weak coverage of the Iran election and aftermath. In his most recent blog post -'The day Twitter kicked...

Tags: Sustainability, Social Media, CNN, James Farrar

Blog posts 2009-06-22

Poll: Is Microsoft's Windows 7 E a stroke of genius?

Poll: Is Microsoft's Windows 7 E a stroke of genius?I think you need more options.I think it's a brilliant move on Microsoft's part. But I wouldn't be surprised to see the EU reject it. I think they want to force MS to install other browsers (one who's name shall not...

Tags: Web browsers, MS obviously, Microsoft Corp., Microsoft Internet Explorer, Web browser, Microsoft Windows 7 E, Microsoft Windows 7, stroke, Microsoft Windows

Discussion threads 2009-06-11

Get Me To The Parts Store On Time

Sigurd Rinde has written an interesting take on the status quo in large enterprises and the need to quietly infiltrate enterprise 2.0 value rather than confront the powers that be, citing Sun Tzu the master military strategist. I thought of this today as...

Tags: Google Inc., Valeo S.A., Sigurd Rinde, Sigurde, Cloud Computing, Oliver Marks

Blog posts 2009-05-14

Corrupt xlsx2csv 1.0 (Windows)

Corrupt xlsx2csv is a new freeware GUI program for salvaging the data from corrupt Excel 2007 files. Xlsx Excel 2007 files are really zipped collections of XML files. The main raw data is contained in the sharedStrings and numbered worksheet XML files. XML is a very unforgiving medium when it...

Tags: Microsoft Windows, XML File, Xlsx Excel 2007 File, Microsoft Excel, XML, Microsoft Office, Office Suites, Software, Software/Web Development, Web Development

Software downloads 2009-05-04

Douglas County Streamlines Financials, Reducing Budget Book Creation Time by One-and-a-Half Months

Douglas County wanted to streamline operations to reduce costs while delivering increased constituent service and create an enterprise architecture that will enable effective delivery of services in the midst of robust population growth. The challenge was to centralize enterprise processes despite geographically-dispersed employees. Douglas County implemented Oracle's JD Edwards EnterpriseOne...

Tags: Dell Computer Corp., Financial, Human Capital, Financial Accounting, Human Resources, Workforce Management, Finance

Case studies 2009-04-01

The Utah way of health reform

The Utah way of health reformUtah NetCare PlanThanks for writing this article. I am kind of tired of blogs just copying the news articles. You have some original content in here. Thanks for that! I have a site about the Utah NetCare plan. It's purpose...

Tags: payroll solutions, Regulations, Vertical industries, Benefits, HEALTHCARE, ERISA, health care, Wal-Mart Stores Inc.

Discussion threads 2009-03-16

Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands

The buzz around social CRM and CRM 2.0 is picking up.   The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...

Tags: CRM, Integration, CRM 2.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-03-13

Z-Cron 4.5 (Windows)

A time schedule service alias task Scheduler is an important constituent of a system for the regular execution of recurring tasks. Z-Cron is a task planner with whom you have carried out on your PC time controlledly tasks tasks automatically. Z-Cron is a central coordinating point for the time control...

Tags: Andreas Baumann, Z-Cron, Microsoft Windows, Productivity, Operating Systems, Software

Software downloads 2009-03-04

Business School Enhances Reputation Through Improved Constituent Service

Melbourne Business School MBS was founded in 1954 through the University of Melbourne, and its graduate degrees have been ranked in the Financial Times' list of Top 100 Global MBAs since 2005. The school wanted to strategically align its brand positioning message, 'Global. Business. Leaders.', to every facet of its...

Tags: Brand, Positioning, Microsoft Corp., Business School, Branding, Marketing

Case studies 2009-03-01

Red Dog: Can you teach old Windows hounds new tricks?

Red Dog: Can you teach old Windows hounds new tricks?Obviously, Microsoft has a lot of money to invest, and they have nowdecided it is time. Will be interesting to see what they actually create.New tricks for an old dog?No. Just recycling an old one. I see they've retrieved...

Tags: Data centers, Microsoft Windows, Storage, Obviously Microsoft, Red Dog, old-Windows, new trick, Azure

Discussion threads 2009-02-23