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	<title><![CDATA[computer telephony Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to computer telephony]]></description>
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		<title><![CDATA[IBM Sales Center: With Computer Telephony Integration]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=325420]]></link>
		<description><![CDATA[This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface JTAPI. This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 01 Jul 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
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		<title><![CDATA[Technology to Support Contact Center Agents Working Remotely]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=151951]]></link>
		<description><![CDATA[Computer telephony integration CTI for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Jan 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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		<category domain="http://updates.zdnet.com/tags/voip.html"><![CDATA[VOIP]]></category>
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		<title><![CDATA[Computer Telephony Integration (CTI) in a SALT Environment]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=261701]]></link>
		<description><![CDATA[Computer Telephony Integration CTI refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response IVR sessions in which the system interacts with the caller to both collect information and provide information. This...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/salt.html"><![CDATA[SALT]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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		<title><![CDATA[Computer Telephony Messenger 2.2 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=687657]]></link>
		<description><![CDATA[Easy to use TAPI ActiveX that allows developers to easily add over-the-phone notification, paging, and SMS functionality to their applications. Works well with telephony boards like Dialogic or inexpensive voice modems, where CT Messenger uses advanced DSP algorithm to determine when the phone is actually answered. CT Messenger includes highly...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 02 Oct 2003 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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	<item>
		<title><![CDATA[Cisco IPCC Express Edition (Cisco IPCC Express)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=97182]]></link>
		<description><![CDATA[The Cisco IP Contact Center Express Edition formerly Cisco IP ICD product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution ACD, interactive voice response IVR, and computer telephony integration CTI on a single platform. Offering a...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Mar 2003 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony+integration.html"><![CDATA[Computer Telephony Integration]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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		<category domain="http://updates.zdnet.com/tags/telephony.html"><![CDATA[Telephony]]></category>
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		<title><![CDATA[AutoSecretary 4.0 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=429481]]></link>
		<description><![CDATA[Modern business is heavily relied on automatic telephony solutions. Managing customers&apos; calls and providing support using voice lines is one of the most important tasks every business has to accomplish. The technology today offers various solutions, however most of them are very complicated, requiring a dedicated technician to operate the...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Thu, 05 Dec 2002 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/computer+telephony.html"><![CDATA[Computer Telephony]]></category>
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