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computer telephony integration (23 results)
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ZDNet Dictionary Definition
- Computer Telephony
- See CTI, VoIP and IP telephony.
- Full Computer Telephony Definition >>
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- IBM Sales Center: With Computer Telephony Integration
- This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface JTAPI. This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...
- White papers 2007-07-01
- Technology to Support Contact Center Agents Working Remotely
- Computer telephony integration CTI for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...
- White papers 2005-01-01
- Computer Telephony Integration (CTI) in a SALT Environment
- Computer Telephony Integration CTI refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response IVR sessions in which the system interacts with the caller to both collect information and provide information. This...
- White papers 2004-11-01
- Computer Telephony Messenger 2.2 (Windows)
- Easy to use TAPI ActiveX that allows developers to easily add over-the-phone notification, paging, and SMS functionality to their applications. Works well with telephony boards like Dialogic or inexpensive voice modems, where CT Messenger uses advanced DSP algorithm to determine when the phone is actually answered. CT Messenger includes highly...
- Software downloads 2003-10-02
- Cisco IPCC Express Edition (Cisco IPCC Express)
- The Cisco IP Contact Center Express Edition formerly Cisco IP ICD product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution ACD, interactive voice response IVR, and computer telephony integration CTI on a single platform. Offering a...
- White papers 2003-03-01
- AutoSecretary 4.0 (Windows)
- Modern business is heavily relied on automatic telephony solutions. Managing customers' calls and providing support using voice lines is one of the most important tasks every business has to accomplish. The technology today offers various solutions, however most of them are very complicated, requiring a dedicated technician to operate the...
- Software downloads 2002-12-05
Additional Resources
- OpenLink Lite Edition ODBC Driver for SQL Server (TDS) 6.02.3280 (Mac)
- High-Performance ODBC Drivers provide transparent access to remote databases from any ODBC-compliant application. Desktop Productivity Tools (i.e., Spreadsheets, Word Processors, Presentation Packages, Desktop Databases, Personal Organizers, etc.), Client-Server Application Development Environments, Web-based Database Publishing Tools, and Computer Telephony Integration packages, are just a few of the many products that can...
- Software downloads 2009-11-05
- Windows Audio Recorder Professional 4.54 (Windows)
- Windows Audio Recorder Professional is a sound-recording program with built-in sound editor, you can use to capture sound played back or requested by any other computer program, such as Flash, RealPlayer, Windows Media Player, QuickTime, and Winamp. Recorded sound is saved as a MP3/WAV file directly. For example, you can...
- Software downloads 2009-10-19
- FCC's Net neutrality push: Is wireless access different?
- Stop coddling wireless companiesThey are no longer fledgling upstarts but the new normal. It is simply mind-boggling why they get away with a much looser regulatory framework than landlines. Why is it, for instance, that you do not have a choice of carrier for international calls the way you do...
- Discussion threads 2009-09-22
- OpenLink Lite Edition ODBC Driver for MySQL 5.x 6.02.3280 (Mac)
- High-Performance ODBC Drivers provide transparent access to remote databases from any ODBC-compliant application. Desktop Productivity Tools (i.e., Spreadsheets, Word Processors, Presentation Packages, Desktop Databases, Personal Organizers, etc.), Client-Server Application Development Environments, Web-based Database Publishing Tools, and Computer Telephony Integration packages, are just a few of the many products that can...
- Software downloads 2009-09-17
- OpenLink Lite Edition ODBC Driver for MySQL 4.x 6.02.3280 (Mac)
- High-Performance ODBC Drivers provide transparent access to remote databases from any ODBC-compliant application. Desktop Productivity Tools (i.e., Spreadsheets, Word Processors, Presentation Packages, Desktop Databases, Personal Organizers, etc.), Client-Server Application Development Environments, Web-based Database Publishing Tools, and Computer Telephony Integration packages, are just a few of the many products that can...
- Software downloads 2009-09-17
- OpenLink Lite Edition ODBC Driver for MySQL 3.x 6.02.3280 (Mac)
- High-Performance ODBC Drivers provide transparent access to remote databases from any ODBC-compliant application. Desktop Productivity Tools (i.e., Spreadsheets, Word Processors, Presentation Packages, Desktop Databases, Personal Organizers, etc.), Client-Server Application Development Environments, Web-based Database Publishing Tools, and Computer Telephony Integration packages, are just a few of the many products that can...
- Software downloads 2009-09-17
- Next Softphone 1.0 (Windows)
- NX is a softphone with a Computer Telephony Integration - CTI tool for Asterisk and third party application. API is based on .INI files, through which one can integrate IP telephony to any CRM / ERP software. FEATURES * SIP Proxy authentication. * Dial/Receive phone calls directly from your contact...
- Software downloads 2009-08-25
- IVM Telephone Answering Attendant 5.02 (Windows)
- IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response IVR program for Windows. It connects to the phone using a professional telephony board or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or autodial solution for...
- Software downloads 2009-08-19
- RemoteSysInfo 3.3 build 3300 (Windows)
- RemoteSysInfo compiles and extensive look of the system hardware and software information from a local or remote computer. You can use this software to inventory your computer, or for auditing and diagnostic purposes. RemoteSysInfo will display all the hardware and software that are installed in a computer with all the...
- Software downloads 2009-08-12
- Retailer Speeds Decisions and Cuts Costs With Desktop Communications Software
- France-based L'Occitane manufactures beauty and skincare products for men and women. To keep up with rapid growth and support its strong brand identity, L'Occitane needed more than telephone and e-mail communications. So it outfitted every employee's computer with Microsoft communications software that enables employees to communicate with one another and...
- Case studies 2009-06-26
- What's Cloud Computing and What's Not?
- What's Cloud Computing and What's Not?Cloud Computing Definition in 4 wordsOther people's virtual serversWhat is the Cloud? What....is computing? These two terms are definitive. We don't need someone trying to define something that is defined already by its terms.Cloud computing is accessing your IT resources through the cloud. The term...
- Discussion threads 2009-05-29
- Microsoft adds some multi-touch glitz to Windows 7
- Microsoft adds some multi-touch glitz to Windows 7another blog about ithere's another blog about it:http://windowsteamblog.com/blogs/windows7/rss.aspx..Another stab at Tablet PCsI hope MS does crucial design and engineering work to ensure that Tablet PCs take off this time. I think multitouch and the multitouch onscreen keyboard will be key to making this...
- Discussion threads 2009-05-27
- ItelPop FREE 1.3.1 (Windows)
- ItelPop is a very simple to use softphone dialer and screenpop for web and third party applications. It interfaces with any phone system that supports TAPI. Features softphone dial from clipboard screenpop, lookup records - based on CallerID and/or Called ID, Integrates with any PBX or modem which supports TAPI....
- Software downloads 2009-05-24
- Yada YD-V1 Bluetooth headset with direct charger
- The Yada with direct charger is one of two Bluetooth hands-free kits that feature the YD-V1 Bluetooth headset the other is the Yada with phone holder. Packaged with a 12-volt direct charger and a USB charger, the YD-V1 is billed as a "car-centric" headset. With a design that all but...
- Product reviews 2009-05-07
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