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computer telephony integration (23 results)
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ZDNet Dictionary Definition
- Computer Telephony
- See CTI, VoIP and IP telephony.
- Full Computer Telephony Definition >>
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- IBM Sales Center: With Computer Telephony Integration
- This paper discusses how to integrate IBM Sales Center for WebSphere Commerce with a Computer Telephony Integration system that uses Java Telephony Application Programming Interface JTAPI. This technology enables the Sales Center to identify a caller based on their phone number, and access customer-related information. This paper also provides a...
- White papers 2007-07-01
- Technology to Support Contact Center Agents Working Remotely
- Computer telephony integration CTI for contact centers was originally developed for office PBX environments, that is, non-remote. However, advanced telephony services and mobility have been incorporated into new telephony protocols and technologies such as VOIP and SIP. As a result, mixed situations, where legacy PBX, PSTN, CTI, and VOIP co-exist,...
- White papers 2005-01-01
- Computer Telephony Integration (CTI) in a SALT Environment
- Computer Telephony Integration CTI refers to the use of computer-based applications to control telephony systems, most commonly in an enterprise environment. Generally, the applications for CTI are categorized as Interactive Voice Response IVR sessions in which the system interacts with the caller to both collect information and provide information. This...
- White papers 2004-11-01
- Computer Telephony: Connecting the World with the Best of Two Technologies
- Telephones and computers are revolutionizing the way the world communicates. The CT industry has been combining the best of telephone and computer technology to let people exchange information more quickly and easily. The power driving the CT industry is telephone network access to computer information through almost any convenient, easy-to-use,...
- White papers 2004-03-02
- Understanding Computer Telephony Solutions
- More and more businesses worldwide are expanding their corporate communication systems to automate employee access to information and the capability to process some of that information. Information access and processing applications can improve communication and increase customer service levels. Customers use Dialogic building block components to develop open systems products...
- White papers 2004-03-02
- Cisco IPCC Express Edition (Cisco IPCC Express)
- The Cisco IP Contact Center Express Edition formerly Cisco IP ICD product provides the functionality, ease of implementation, and price/performance that midsized contact centers demand of an advanced contact center solution: automatic call distribution ACD, interactive voice response IVR, and computer telephony integration CTI on a single platform. Offering a...
- White papers 2003-03-01
- Plant Equipment's VESTA Bring Integrated Telephony to the Emergency Call Center
- VESTA from Plan Equipment, Inc. PEI is the public and private safety industry's most proven computer telephony integration CTI solution for e911. When integrated to a Nortel Meridian 1, VESTA centralizes call center functionality on an open platform that can integrate telephony functions with other applications such as mapping, event...
- Case studies
- Managing the Growing Pains of Success
- Founded in 1990, Baltika is the largest beer producing company in Russia. To keep company locations synchronized, the company conducts conferences calls daily between personnel at the distributed branches (distribution, marketing, etc.), while weekly conference calls occur between the general management. But they experienced number of challenges during this. Management...
- Case studies
Additional Resources
- Geek Sheet: A Tweaker's Guide to Solid State Disks (SSDs) and Linux
- Is 20th-century conventional Winchester multi-platter, multi-head random-access disk technology too quaint for you? Want to run your PC or server on storage devices that consume far less energy than the traditional alternatives? Want a portable or mobile storage unit that will never fail due to G-forces or "crashing?". Looking for...
- Blog posts 2008-07-25
- Mystery solved: Apple's new product is iTablet (updated)
- Previously I speculated about the mysterious "product transition" that Apple's Peter Oppenheimer CFO mentioned no less than seven times in the Q3 2008 Earnings conference call with analysts. Some of his quotes from the call: We are working to develop new products that contains technologies...
- Blog posts 2008-07-25
- Cool Tools - Slingpage extends stickies and sharing to Firefox users
- Slingpage, which announced its social browsing extension for Internet Explorer last month, will introduce an equally feature-rich version of its service to Mozilla Firefox users next week. Slingpage offers a way for Web surfers to find information about favorite topics via "Slingcast" feeds as well as create...
- Blog posts 2008-07-25
- Microsoft finalizes Windows XP for OLPC laptops
- Microsoft has internally released to manufacturing the version of Windows XP that it has tweaked to run on the One Laptop Per Child XO computer. by Mary Jo Foley
- Blog posts 2008-07-25
- Microsoft may need an IBM moment of clarity
- Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...
- Blog posts 2008-07-25
- 10 essential gadgets for students
- I chose these from personal experience, but also from asking many friends from around the world who are involved in technology and study at the same time. Some gadgets come with a recommendation, whereas others don't; things like laptops and cell phones can't be selected for everybody, it'd be ridiculous...
- Blog posts 2008-07-25
- Escapee 'Spam King' dead in apparent murder-suicide
- Escapee 'Spam King' dead in apparent murder-suicideGood riddance to bad rubbish.Too bad he took others with him.Escapee 'Spam King' dead in apparent murder-suicideThis is very sad. There was no reason for him to take other people's lives.Much sadder then you think. Much SadderAs an avid computer enthusiast, owning...
- Discussion threads 2008-07-24
- Microsoft confirms IE 8 will ship this year
- Microsoft confirms IE 8 will ship this yearIE totally irrelevant for geeksMany computer-savvy people are forced to use IE at work, but once they get home they do everything on Firefox. For the home desktop, IE is increasingly irrelevant and visually unattractive. Once you've used Fox with its countless pretty...
- Discussion threads 2008-07-24
- Vista: Whose 'reality' do you believe?
- Vista: Whose 'reality' do you believe?Microsoft Search sucks.Now they are hijacking your PC to gain search share. Vista, XP, and anything else Microsoft is leaving this organization at every chance.RE: Vista: Whose 'reality' do you believe?This studies almost alway fail to note that XP's business penetration was no better after...
- Discussion threads 2008-07-24
- Microsoft to show off spherical Surface next week
- During Microsoft's annual Research Faculty Summit in Redmond, the company will finally show off semi-publicly the spherical Surface computer that has been rumored for the past few months. by Mary Jo Foley
- Blog posts 2008-07-24
- Ballmer seeks to justify Microsoft's bottomless-pit online spending
- Ballmer seeks to justify Microsoft's bottomless-pit online spendingBallmer Justifies Bottomless PitIt's called his STOMACH.Where is the return on these investments?They are no closer to competing with Google than before Ballmer started this spending spree. When people think "search" they think Google. It's that simple. No one thinks Yahoo or...
- Discussion threads 2008-07-24
- Is open source hurt by piracy?
- Is open source hurt by piracy?Only hurts Open Source if proprietary is seen as "better"Sounds like what you are saying is for example, that the competition in the office suite space is Open Office Vs MS Office Vs pirated MS Office. Those willing to pirate see both Open Office...
- Discussion threads 2008-07-24
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